Crunch Fitness
Reviews and Complaints

I am a member of San Dimas CA Branch. I have been having billing trouble with them.
#1. I gave my debit card info. Started to bill all right. One day, they sent me a bill said they could not process.

#2. I gave my credit card info. I checked they had it. They said all good. I received the bill again.

#3. They told me to give them bank routing number. So I did. I made sure and sure. They found my bank, and they told me it's all set.

I kept receiving the notice. I talked to the billing department, and talked to the manager of San Dimas Branch. All seemed to be good.

I requested to freeze my account for a month for vacation. I emailed twice, and talked to the manager in person to triple check. The manager told me no worries, all set.

I received a bill again! I emailed back to the billing department twice from my vacation spot. I came back in town and called the billing department. They said they would talk to the San Dimas Branch to clarify.

I went in the San Dimas Office and talk to the manager. The manager who froze my account no longer work there, really? The manager emailed to the top manager to explain my situation and waive the fee for the month which was frozen.

Then, I receive the last notice which said they would go to the collection company!? I called the billing department again. Every time I called, they say they monitor the conversation, but they didn't have any info that I had to explain it again!

I went in the office again. The manager was not there. I was so tired of this situation, and asked cancelation. Then, they told me to pay July fee! The manager told me not to when this happened. So, I was waiting for the resolution. But once I expressed the cancelation, they cannot waive the fee.

Who is the cause of me to cancel the membership?

The billing department is totally separated from any situation. They don't receive any request that they keep billing. Then, where's the point of management of the account?

If this was the cause of me, I will be happy to pay the fee and leave. But I don't think I owe anything to them.

Crunch fitness gyms are usually clean, super friendly, and are generally with the times as far as equipment and offerings go. This fort Myers location is personally no where near up to Crunch standard as far as i'm concerned.

Issues:

1. Group classes.

These classes are during the busiest hours of the gym time and even trying to go at 5am when the gym opens you still cannot escape them. The MAJOR problem with these classes is they section off a LARGE part of the gym that cannot be used during the class. This section contains also a LARGE amount of equipment which now can NOT be utilized for members at all.

2. Broken equipment and Updates

Broken equipment seems to be a very common problem here at this Fort Myers Crunch. Some machines or pieces of equipment will sit broken for over a MONTH before repair. Including bathroom amenities like for example, paper towels holders, soap dispensers, it's unhealthy and kind of ridiculous. This location need updates so bad it's not a joking matter. Equipment especially starting with some deadlift platforms which apparently every other crunch fitness has them but this location. Different equipment will show up from time to time but it's most likely used and from the Stone Age like a hand me down from another location.

3. Cleanliness

This gym I'm almost certain, is currently filling their spay bottles with a cleaner for the equipment after use with a chemical that the user SHOULD definitely be wearing some sort of gloves before handling. Along with a bug problem in the bathrooms I would say this gym is just not the cleanest I've been to or the healthiest, which is why we come to a gym in the first place.

After the many crunch locations I have visited across the US I'm just extremely disappointed on how poorly managed and forgotten about this location is. Certainly they can utilized that extra fee they charge members for some sort of improvements.

On April 4, 2019, I signed up for personal training with Davis, the personal training manager at the Santa CLarita CRUNCH FITNESS for a package of 8 sessions which also included 2 additional sessions for free. The cost was $480.00. Unlike a standard business contract, there was NO paperwork just Davis indicating for me to sign on the electronic signage pad for my training package. NEVER ONCE did he mention there would be a monthly recurring charge of $480.00. Of course I signed because I was purchasing my 8 + 2 training sessions and I wanted to pay for them. WHY would I question that? Any legitimate and ethical business would advise you that you were actually signing a monthly recurring contract. Again NOT ONCE was ANYTHING mentioned about being charged monthly for additional training sessions.

On May 6, 2019 a company named ABC FINANCIAL took $480.00 out of my account and again on June 4, 2019 took another $480.00. A TOTAL of $960.00 was taken from my account that I NEVER AUTHORIZED.

While under the impression that I was ONLY paying for my 8 + 2 sessions, I did sign their electronic signage pad. Though, because of their misleading, dishonest and corrupt business practices, in reality I was UNKNOWINGLY signing a contact that was allowing them to charge me monthly for sessions that I never intended to have.

I went into CRUNCH FITNESS and spoke to Jabari Day, the club manager on
June 10, 2019 regarding the unauthorized charges He then completed a "Request For Refund" form and informed me that I would be refunded the $960.00 in 7-10 business days.

I did receive a check dated June 27, 2019 for $480.00. I immediately contacted Jabari Day inquiring about the remaining $480.00 still owed to me, and he said he would look into it. After two weeks of multiple phone calls and emails to Jabari Day, all of which were ignored, I started sending letters to the founders of CRUNCH FITNESS, Curtis and David Harman. I also spoke to Nic Soszynski, the Business Customer Service, Creative Coordinator. After all of this, I was informed they are not going to refund the additional $480.00. Their willingness to refund half of what is owed to me implies they recognize that they were guilty of poor business ethics.

I personally know of others that have been deceived by CRUNCH FITNESS in the same manner as I have been. After researching I've found online what seemed to be a never ending list of complaints of the deceitful and shady business practices of CRUNCH FITNESS stealing money from members.

I had called to ask if I can take my fifteen year old sister with me as a guest and was told okay no problem. I get to the gym and all of a sudden it's a problem and the manager comes out with an awful attitude. He was straight up rude and condescending to me. I am a member who pays every month, I do not deserve to be spoken to the way he spoke to me. I completely understand the policy now and respect that a guardian has to be present with anyone under 18, but he took it to another level. Chris is extremely miserable and rude, I will not tolerate it.

I received this suspicious document at the crunch gym in lake Nona and on the right hand corner I noticed kassidey sent it. This guy has been harassing me ever since I started my membership and it needs to stop! He's always coming up to me during my workouts invading my privacy it's disgusting. Him sending this document has gone too far. My friends have recorded him harassing me, following me and constantly bothering me. There has been numerous times were he neglected my help and chose to help other gym members and I'd had to wait there for over 10min while he answers other gym members questions and not mine when I was there first. This has to stop! He even forged my signature!

I was visiting LA earlier this year and decided to join crunch gym for the one week so paid for a one week pass for $110.

Over a month ago (4 months after I visited the gym) I noticed I had been charged another one off fee of $350.

I contacted the manager Jonathan Ethridge who was useless and put me in touch with Casey Callangan who was equally as useless, who apologised and said there was a fault in their system, but still over a month later havn't repaid me, And stopped responding.

This is flat out fraud and I have since proceeded with legal proceedings.

Avoid this gym at all costs! Iv never ever experienced anything quite like this.

I went to Bankstown crunch gym and all i wanted to do is downgrade my membership however they ended up resigning me instead. They charged me $138.50 and I have been asking for my refund but the manager keep apologising and tells me samething over and over again. The money taken out of account on the 24th May 2019. Please look into this and I am also going to call fair trading tomorrow. Also please view the attached screenshots which shows how many emails I have sent to Bankstown crunch before submitting this complaint.

I called in February of 2019 to cancel my membership with crunch and I was told it was cancelled now upon checking my account I see it was not and when contacting the gym they will not do anything about it I've been charged$ 24.80 every month and a $81 charge for a term renewal or something when it should have already been cancelled ! What do I have to do to get my money back get a lawyer ?

Tom at east norriton gave me as you said the cold shoulder. I told Ken I wanted to cancel my service. Ken pointed to Tom. He totally was negative to me. Talk to Tom was like dad and daughter being controlled. I start talking he would cut me off. He seemed a negative spirit from the beginning. It ended with me leaving and returning to pay my fees owed. As I walked in the gym Tom said Ken you handled her. It was not surprising to me. Maybe I was not the kind of people he likes to talk too. Before I asked for help Tom was rushing me to ask my questions, smh. Ken was kind. He ask why I wanted to end the membership. It is because of Tom.

I followed up with the JD, GM of Crunch Sunset, and scheduled an appointment at 11 AM. I arrived at 11 AM and was ignored by the front desk staff for about 5 minutes while I was standing waiting for one of the two guys working to ask me if I needed help. They were too busy having a conversation until I interrupted them to let then know I was there for an 11 AM appointment.

I was then passed to two other staff members because no one seemed to want to help me. I then took a seat as I was told that JD was with a client. At 11.25 AM, I text JD to let me know I was waiting as I wasn't sure anyone even told him I was there.

At 11.30 AM after seeing JD walk around the front desk talking still not acknowledging me, I left.

This is the same level of customer service I experienced as a member 4 years ago. And oddly enough is in direct contrast to the Crunch mission statement plastered on the wall next to where I was seated for 30 minutes.

My name is Warren Plowden.
On May 31, 2019 I join a Crunch Fitness Club in the Chamblee Area of Atlanta Georgia. I called ahead of time and spoke to a Darius who I later met officially once I came to your club.
Darius was quite professional in showing me around this location. After I decided to join Darius informed me about the 5 cent sign up special that ended at the end of the gyms operation hours that day May 31, 2019.
I ask Darius on several occasions during this sign up/transaction if there were any hidden fees. His reply "No."
Once signed up I ask Darius when will my account see the $24.00 withdrawal for my membership? His reply "The end of June and at the end of each month with a one time $39.00 maintenance fee that will hit in August 2019.

I ask these questions at least 4 to 5 times. His reply the same. "No hidden fees and your account will be charged at the end of each month.

So my question is why was my account changed June 5, 2019? When I called and inquired about this the manager I believe her name is Lorry, Laura or Loren said to me "Darius is new and he was wrong." I ask how long has he been there she said "about a month." Really? Sir I ask you is that my fault he doesn't know his job?

Then I ask her for the amount to be refunded. Her reply "we cannot do that."

I told her over and over again what I was told by Darius.
Her reply "I hear you and understand but I can give you a t-shirt or one on one training."

She could not give me any information for contacting someone over her so I had to google Crunch corporate information and I got a young lady in Athens Ga who gave me your email.

My goal here is for your team to honor what was stated by Darius, have some accountability, refund my money and charge my account at the end of each month like I was told.

I don't understand why or how this is so hard to do.
I'm truly looking forward to your reply.

Myself and my sister were signed up to a monthly contact instead of the month pass we assumed we had brought in December. Crunch sunset is one of my favourite gyms to train however, a contact wasn't signed for the monthly they continued to take & even tho they have agreed to To refund myself and I've given my details ( which are the same as the card they took money from ) I'm still no closer to a result. It's a shame as I really really love this gym and yet I've emailed Teresa and management numerous times and still no refund - I'm so disappointed- it's spoilt my experience of them.

I love the Staff and Instructor at the Crunch in Naples Florida ! This is the third time the schedule was changed and I double check with the app or website any modifications of the schedule but it was not accurate. As a mother and work, for me the time to exercise is very limited and I program my schedule very precise. I went to the gym and again it was not classes and the same answer ! WE ARE SORRY ! I understand one time mistakes but this is the Third time