Crunch Fitness review: Cancellation

I am filing this complaint regarding Crunch Fitness and the deliberate obstacles they have put in place to prevent me from canceling my membership—as well as my children's—despite repeated, good-faith efforts over several months.
I initially began the cancellation process in December 2024, and in January 2025, I extended that request to include my children’s memberships (I said all accounts related to me as I signed everyone up at the same time so I am not sure where the disconnect is. My children were minors at the time of enrollment. Despite my consistent efforts to cancel, the club manager refused to acknowledge my requests and insisted that cancellations must be done in person, a policy that is both unreasonable and impractical, especially given that we have since moved away from the area. Me being a veteran

Since January, I have emailed Crunch Fitness every month for three consecutive months to formally request cancellation of the memberships. I received no replies whatsoever. The lack of acknowledgment or response is unprofessional and feels deliberately obstructive.

Furthermore, my experience aligns with numerous other consumer complaints available online—many of which report similar issues of ignored emails, nonexistent customer service, and insistence on in-person cancellations, regardless of a customer’s circumstances. The company’s rigid and inaccessible cancellation policy appears to be designed to trap customers into continuing to pay, regardless of their intention to cancel.

It is worth noting that while Crunch Fitness is happy to sign members up online or via phone, it conveniently does not allow cancellations through those same channels. This inconsistency is deeply concerning and, in my opinion, predatory.

I am formally requesting the immediate cancellation of all memberships associated with my account.