CupShe’s earns a 4.2-star rating from 256 reviews, showing that the majority of swimwear shoppers are very satisfied with their purchases.
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swimsuits/customer service
We ordered 13 swimsuits totaling almost $300 and have only received 6 of them. None of the swimsuits were true to size and we have emailed and called numerous times and cannot get in touch with anyone. The phone numbers listed do not work and the email sends me back an automated response everytime. The package we did receive had no packing slip or any type of paperwork to return the items. WILL NEVER ORDER AGAIN. Just want our money returned.
wrong size! very disappointed customer.
I ordered something from this store and when my order arrived I was very happy. Quality was great, as I expected. But unfortunately they sent me wrong size and it didn't fit. That's where the all hassle begin.
I contacted CupShe and asked for a replacement for a bigger size and was told that they had only one size in stock. I wanted to return it but was told that in that case I have to pay for the return shipping which was quite expensive. In the end I decided to keep the item and give is as a gift to a friend.
I'm disappointed, because I really like the style and quality, but wasn't able to wear it. I will not buy again.
swimsuits
I ordered 3 swimsuits from cupshe.com. I got shipping confirmation from all three. I was charged for all three on my debit card account. Only one showed up at my house. The customer service numbers do not work! I called the first one and it was not a real number. I called the second one and it kept me in hold with ads for thirty minutes and then told me to dial a different number. That number was also ads. The third one on the webpage was also non working. What kind of scam is this? Please respond. This is infuriating! I will leave as many scathing reviews as I possibly can if this isn't resolved!
poor customer service and slow refund process for failure to deliver goods
Buyers Beware... Like many other online shoppers, I am having trouble with CupShe. I ordered to items online on Sept 20, 2016. Order was confirmed and an order number provided. Vendor took payment. When I failed to hear anything back from this online retailer, I followed up with the specifics of my order and have thus far, only received boiler plate replies. So frustrated with the lack of customer service, I commented the online request for a refund. Nothing has happened and subsequently communication from retailer is vague and useless. This is the worst online vendor I have ever dealt with and it is starting to feel like international mail fraud. Buyers should stay far, far away.
I ordered clothes and got them in a timely manner but when I tried to return a swimsuit (with absolutely NO elasticity) they told me they would only refund 50%. My returns are undamaged, unworn, and unwashed.
I can't believe this. I wish complaints like these were seen before shopping with them.
Same. Anyplace else we can report?
I too ordered 4 items on October 1st and still have not received anything. They have my money but no service. I will never deal with Cupshe again.
Replied
incorrect order
I have placed a big order with CupShe and they messed everything up! When I received my order it was totally incorrect. There were supposed to be 8 things there, but I found only 7. Two items where the ones I've ordered but quality was very poor, and another five were the ones I did not order!
I contacted CupShe customer service and asked for a refund, but they said that it was against their policy and they were not able to refund my money. They offered a discount on my next order as an excuse. Very funny!
These guys are crazy if they are thinking that I will order anything from them again! What a joke!
The complaint has been investigated and resolved to the customer's satisfaction.
Order # [protected]
This is NOT a complaint: I accidentally sent in my FIRST order without claiming the deduction(s) -- totally my error.
How do I go about receiving the credit? I have tried to find another method to resolve this/
I would like to know if my order is lost, I placed an order for 3 dresses to get send to New Jersey and when I go to track my package it's all the way in California (9405510895343314274766) that's my tracking number. I would like to know when I will be getting my order because you guys apparently miss shipped it
I ordered a baithing suit almost a month ago and it hasn't game it said the average delivery is around 11-14 days I still haven't gotten it and i don't know how to get ahold of someone?! It also says the package would be shipped in about 70 hours or so and every time I go back to it it still says that so I don't know if it was even shipped or not.
I ordered a baithing suit almost a month ago and it hasn't game it said the average delivery is around 11-14 days I still haven't gotten it and i don't know how to get ahold of someone?! It also says the package would be shipped in about 70 hours or so and every time I go back to it it still says that so I don't know if it was even shipped or not.
Cupshe advertises that they sell swimsuits online with "easy to return"
They have NO phone number! You can only email to request a return and they do not respond. There is no way to get a hold of them at all. When the items arrived for some reason I had to pick them up at the post office with a signature and the items had come from Japan.
Had to have Better Business Bureau get involved. They do not respond to emails or phone calls. People are not getting refunds and deliveries. I am currently waiting on their response to BBB of NJ. So far nothing yet.
I've been trying to contact Cupshe for 2 weeks.
Ordered suits, didn't fit, sent an email as instructed and haven't heard anything back. Swimming suits are bad, deform. They wont get back to me for a return. Do not buy from them.
Can not get a confirmation number to return a swimsuit that did not fit at all ! I have tried to reach out 6 times and no response ! Customer service has no phone number ! Not a happy camper
At all I will never order from them again
CupShe Reviews 0
About CupShe
Cupshe offers a wide range of swimwear styles, including bikinis, one-pieces, tankinis, and cover-ups. Their designs are trendy and eye-catching, featuring bold prints, vibrant colors, and unique details like cutouts and ruffles. The company also offers a range of sizes, from XS to XXL, to ensure that every woman can find the perfect fit.
One of the things that sets Cupshe apart from other swimwear brands is their commitment to affordability. Despite their high-quality designs and materials, Cupshe's prices are incredibly reasonable, making it easy for women to update their swimwear wardrobe without breaking the bank.
In addition to their swimwear offerings, Cupshe also sells a variety of beachwear and accessories, including beach towels, sunglasses, and hats. This allows customers to complete their beach look with ease, all while shopping from the comfort of their own home.
Overall, Cupshe is a fantastic option for women looking for stylish and affordable swimwear and beachwear. With their wide range of designs, sizes, and accessories, there is something for everyone at Cupshe.com.
**Guide on Filing a Complaint Against CupShe on ComplaintsBoard.com:**
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.
3. Writing the Title:
- Summarize the main issue with CupShe in the 'Complaint Title' briefly and clearly.
4. Detailing the Experience:
- Include key areas such as transactions with the company, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
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8. Submission Process:
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Follow these steps to effectively file a complaint against CupShe on ComplaintsBoard.com.
Overview of CupShe complaint handling
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CupShe Contacts
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CupShe phone numbers+1 (973) 577-7979+1 (973) 577-7979Click up if you have successfully reached CupShe by calling +1 (973) 577-7979 phone number 0 0 users reported that they have successfully reached CupShe by calling +1 (973) 577-7979 phone number Click down if you have unsuccessfully reached CupShe by calling +1 (973) 577-7979 phone number 10 10 users reported that they have UNsuccessfully reached CupShe by calling +1 (973) 577-7979 phone number+1 (866) 716-5293+1 (866) 716-5293Click up if you have successfully reached CupShe by calling +1 (866) 716-5293 phone number 0 0 users reported that they have successfully reached CupShe by calling +1 (866) 716-5293 phone number Click down if you have unsuccessfully reached CupShe by calling +1 (866) 716-5293 phone number 3 3 users reported that they have UNsuccessfully reached CupShe by calling +1 (866) 716-5293 phone number
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CupShe emailsservice@cupshe.zendesk.com100%Confidence score: 100%Supporthelp@cupshe.com100%Confidence score: 100%Supportlegal@cupshe.com99%Confidence score: 99%legalcooperation@cupshe.com98%Confidence score: 98%cupshewholesale@cupshe.com97%Confidence score: 97%service@cupshe.com97%Confidence score: 97%supportaffiliate@cupshe.com79%Confidence score: 79%
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CupShe address1139 Coiner Ct., City of Industry, California, 91748-1350, United States
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CupShe social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 02, 2024 - View all CupShe contacts
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