Lids.com
Reviews and Complaints

I purchased a hat on cyber Monday and they double charged me when I had bill coming out the next day. Lids cost me $150 in nsf fees. I used the chat service as it was passed hours, made me fill in and refill a bunch of details to tell me I had to wait til the next day while they were open. Called them and they said they refunded me but they only refunded one charge and then told me I needed to contact my bank so I could be paid back. Bank said that was their job but they'll open an investigation which means it'll be 3 months before I get my money back but still out the 150 in nsf fees. This is absolutely horrible. I'm broke, working pay cheque to pay cheque, had a little extra money to get myself something and then got completely screwed over

Kaisha Sanchez is a new Florida DM who doesn’t follow fair work laws. She constantly creates toxic work environments and throws her own colleagues under the bus to have them fired so she can have the stores she wanted. This person is NOT a true and honest leader, but more of a snake. Leadership needs a thorough cleanse. Employees are quitting due to this person making it difficult to hire for the upcoming holidays. There is no help when asked and zero urgency. I heed warning to those looking for employment, do not waste your life/sanity applying.

I’ve been trying to track my parcels can’t do it from the lids Australian page, I’ve sent emails over a week an some days ago an haven’t got a reply about what’s going on, I went to buy another hat an they have now taking Israel off the shipping list? Why can you ship to Lebanon, a the rest of the Middle East but not Israel? Why are they scamming my money?

On 10/24/23 we visited the Lids store at Tuttle Crossing in Dublin Oh which takes 40 mins to get to for us. Once we arrived I would say at 6-630pm we found it closed up with lights on and looks as though they stepped away. Ok with the work force now days we’ll stop back. But when we came back worker was opening door but stated he was closed even though business hours are until 8pm. Gave some excuse about he already met his numbers today and if he’d sell another hat it would cause his rent to raise. Just sounds lazy and unprofessional to me. Driving the 40 mins for it and not being open when it should is really infuriating.

On October 21st 2023, I ordered 2 new company hats for my business at the location in Sydney Nova Scotia. The price I paid for the quality of hats I received was not acceptable. I will no longer be using Lids for anything company related. The new hats were going to be samples for my employees to choose from. As a business owner I would be embarrassed to release a product like the one I received to a customer. The low level of effort and lack of workmanship is disgusting.

We recently visited lids in lubbock tx. The total purchase was for 165.48 but there was an "unexplained" charge to my credit card of 70.34. I called the store and they said there was no such charge so I called my bank. My bank said that an initial charge of 70.34 was charged then immediately a charge of 165.48 but that was declined due to DUP (trying to run the card to close together) so we used our debit card for the 165.48. When I called the store back I told them what happened and I was told that we could get a credit if we bring our card back in...odd...even odder the manager I talked to was the one who ran the cards so she's in on the scam. I will be reporting this to bbb and the lids organization. I feel my money was stolen and just getting back the 70.00 is not retribution enough.

I wanted to purchase 2 white yankees hats at Lidz (location: Bay Plaza Mall, Bronx, NY) and I had no help, therefore my son found the stick to pick the hats and they started yelling at us, screaming that everyone froze and my daughter who is 6 jumped in fear, I turned around and asked was that disgusting scream for us? he said yes, you can't touch that, I then informed him, then you should of came to us or say excuse me you can't touch the hats be right with you not yell at us in front of everyone as if we are dogs and embarrass us that way either, he then said well I got your attention right, he got everyone's attention. This was very humiliating, disgusting, disturbing and disrespectful. Is this what your company provides, employees with horrible customer service.

Need to report poor customer service from the Lehigh Valley Mall, Whitehall, PA, to the corporate of this store.

This is my experience:

My son and I walked into the store, and I was greed by a young guy and the manager who, at the time, I did not know that she was the manager that refused to give me her name, but I managed to get it from an employee without her acknowledgment, "Sumer."

My son wanted to buy a Jordan jersey, and he requested the price to the replay $300.00. My son, who is only 14 years old, looks at me for affirmation. I replied to can he please try it on. Manager "We do not allow anyone to try unless they are very serious about buying."

I waited for all clients to leave the store and asked the Young guy to contact his manager. To my surprise, the young guy replies she is the manager. I asked them can I please have your superior phone number? I know you need to report to someone. Her reply (Sumer), "I will not give you my boss's phone number." How do you know that I will not buy; Summer replied, "Well, I don't know."

Can I please have the Jersey size L, the manager (Sumer) told the young worker ok put it down? I told Sumer what you said to me was wrong at any level. I was giving her a chance to apologize, but instead, she treated me to get escorted out. My reply escorted out for what I there you to please do that.

Meanwhile, my son finally got the Large Jersey that he wanted to try it was too big; I asked if they had a size Medium the young man replied without checking inventory that they only had Large and XL; my son asked whether we could order online he said no we don't do online orders. As I browsed around, I noticed the color code in the store for sizes, and I realized that the orange was for medium size.

I looked at the Jersey my son wanted, and I said I know you said that you don't have a medium size: However, I see that the third jersey is an orange tag which means Medium. Can you please bring it down; the young man looks at his manager for affirmation, and she (Sumer) hesitantly says get it down.

At this point, I was highly uncomfortable with all my experience, and I asked the manager what her problem was with me or if she had anything against me if my accent triggered her. To her reply (Sumer), "I do not know what you are looking to get from here," she suddenly stops talking. My reply is that I am there for you to finish your sentence.

I told the young man I would like to purchase the jersey, and again he looked to his manager for affirmation. (Sumer) said, "I will allow her to buy the jersey if she has money." I left the store extremely upset and disappointed. All I wanted was to take an afternoon with my 14-year-old shopping for something nice because he is a good kid, and I left with bad testing in my mouth.

I when to the second floor of the mall to a sports store. I was upset and told my son that maybe they would not allow me to try in here too. Afraid at this point to be disrespected again in front of my son. One of the store attendants overheard me and said, " I am sorry I could not help to overhear your conversation with your son; were you at Looker Room by Lids." my reply was yes, I was, and the Lady was so rude and condescending towards me. He said, "Her name is Sumer. She is the manager (confirming what the store employee has given me), and she is like that; we get many clients because of her rudeness.

This guy had no problem whatsoever providing customer service. They were easy to talk to, and my son tried a few things. I bought two jerseys, different from the one he wanted in your store because your store is the only one that has it in the Lehigh Valley. I refuse to get abused by your personnel; unfortunately, your company does not make it easier to complain or report these issues, which is why your local employees are intimidated by your store manager. They do not want to lose their jobs, and she is sure that we, as the client, will not complain.

Your reply is urgent.

My phone number: [protected]

I have a complaint with a worker at the Eagan outlet store I just a general question about the hours and he immediately had an attitude about the question about the hours it was 5:48pm and his store was closed and on the store sign it says 7pm and he couldn't explain to me why he close early or why he has to yell to explain this. I told him that I can take up the Lids latter he confidently told to do so. I spent a lot of money with Lids over my lifetime and never experienced this. Contact info [protected]@gmail.com.

Store had me wait 45min while they're 3 sales tablets (non functioning) charged my credit card which was charged. "we can't see the charge on our end" sales clerk martin had me standing there watching a frozen tablet for 40 min. So, 4 hours later, i'm still working on this without my hat. Ryan campbell: district manager said I should take it up with my bank.

On 2/19/23 I ordered 2 nba jerseys online. I opted for the expedited shipping option which should have had my order delivered within 4 business days. So I paid extra for shipping to ensure this order would be here by Friday 2/23/23. Well it isn’t and it’s not even close the tracking says it’s in California STILL . The laser ship reprentative that I chatted with passed the back back to lids saying laser ship does not offer expedited shipping therefore it’s kids fault. Either way I’m extremely unsatisfied with this experience and probably won’t be ordering or buying from lids / just sports anymore when there are other stores offering the exact same products at same or better pricing. But waiting what will hopefully only be 2 weeks for my order is absolutely absurd especially when I paid extra for expedited shipping

At a company christmas party, they gifted me a lids cap. The person that gave me the lids cap did not provide a receipt. I went to the store in mercedes texas to exchange it cause they gave me the wrong size. The person that gifted me the cap gave me no receipt. When I went to the store, the employee refused to exchange it for the proper. I didnt try to get the money back. Just wanted to get the proper size but he said no because I had no receipt. I see no problem with exchanging the cap. I pointed out to him that the cap I wanted was right behind him. He still said no. He rather me toss the cap in the trash than to exchange it for a size that would fit me. Its disappointing to know he could have remedied the situation by just exchanging for the proper size. I have been a loyal lids customer since I worked in the company in the early two thousands. Its a shame I will never shop there again. I will try to persuade all my friends to not shop at your company ever again.

I tried to return an item. I was informed that it was non-returnable. When purchase, there was nothing in the description stating this. Don’t do business with Lids online.

Order number: [protected]

Order date: 11/20/2022

I purchased 3 items online on October 2 , they were suppose to arrive October 3 .. two out of the three items were suppose to be brought by a third party called roadie and the last one by UPS .. my order stated that it was received which it was not . I have a ring camera so I’m able to see if it was left on my front door which it wasn’t . I called roadie and filed a complaint they stated lids was having issues with their app to deliver the items and the person left it else where so I called lids to get a refund and let them know and they stated that they can give me a refund or send me the new items ( which I paid) I accepted for them to send them next day delivery.. same exact issue happened and I called and they stated I had to wait 72 hours to report it missing because someone was still able to give it back .. I called 72 hours later 4 times already and they keep hanging up on me ! This was suppose to be for my sons 13th birthday

I went to the Lids in Ala Ala Moana Mall, on the third floor.

I purchased a hat and discussed to have it personalized. After speaking with the employee and signing the form I was advised of a 1 hour wait time. When I returned to pickup my order I could see that it was still being worked on but it was not being done correctly. So i asked the employee if she was making the hat for me. She rudely replied Why am I asking? I told her that i can tell that it is my hat and that I asked for the letters to be stacked. she said that is not how its written on the form that i signed. i let her know that I discussed the layout with the other employee and he ensured me that it could be done. She again rudely replied that it was not what was sectioned on the form. I was tired of going back and forth with her So I asked to speak to the manager . Sadly she smile and said I hi my name is Sarah I’m the store manager how can I help you. Like really? She thought it was funny. So unprofessional. I told her that I didn’t want the order anymore. She went along and started yelling and cussing at one of the employees because they didnt do there job correct when they took the order she never once apologized or try to rectify the problem. She was disrespectful to me and to her staff .

Ordered a georgia bulldog bucket hat order no:[protected] augusta ga on june 2 to have delivered by fathers day said it would be delivered on 16th still no hat and its the 18th fathers day tomorrow im highly upset my dad is going to be upset thank u lids.com for very unprofessional service

i went to the Lids in Brandon Mall, Brandon, fl

I purchased 2 hats that i wanted to have personalized.

the person taking the order discussed how we wanted it done and said NO Problem. We were advised of a 45 min to 1 hour wait time. I was ok with that. After waiting for 1 hour - i returned to pickup the hats. When i was walking up to the store - i could see the hat that was purchased being personalized, but it was not being done correct. So i asked the lady if she was making the hat for Beast Mode Transportation? She advised rudely YES. I told her that we asked for the letters to be stacked. she said that is not how its written on the form that you signed. i let her know we discussed the layout with who we placed the order with. She was extremely rude because i let her know we dont want that hat - that is not how we wanted it. Needless to say it was the Manager of the store "JAZ" she yelled at one of the employees because they didnt do there job correct & NEVER made the 2nd hat for us! I HAVE A LARGE COMPANY AND WILL NEVER SEND ANYONE TO THAT STORE AGAIN TO GET A HAT! SHE SHOULD LEAD BY EXAMPLE - SHE WAS SUPER GETTO! - NEGITIVE 5 STARS!

I purchased a hat from the Lids location in my city and the initial interaction I had with the employees working that day went as smoothly and as well as I have gotten used to. I left that day feeling very good about my purchase. However when I went to pick up my hat the next day the staff working in the shop did not meet my expectations or didn’t match my past customer service experiences I’ve had in the past . When I inquired about a service that they offered in the past , I felt I didn’t get a very professional response. The whole experience left me feeling not heard or listened to. I got the impression they just wanted me to go away so that they didn’t have to solve my quandary or do anything about it. This has made me question my purchase and any further purchases I may make .