Zalando UK
Reviews and Complaints

Good evening,

I am a good hard working, honest person. I rarely treat myself to anything nice. I did however decide to buy a pair of Dr Martins. Unfortunately, they didn’t fit so I returned them.

I used the label printer at the shop and attached it to the parcel containing the boots. After chasing up my refund, I was told that my parcel received did not contain the Dr Martins.

I was apparently emailed about this but they went into my spam.

I can only assume that the label has peeled off and stuck to another parcel or could be with you or the courier under the original label T00D4A1526375514

I am now £139.99 out of pocket. I cannot afford to be without boots or a refund.

I have tried emailing, phoning, social media and getting in touch with the courier without any success so my brother suggested this platform.

I hope that you can help as I am running out of ideas and feel quite frankly robbed.

Thanks in advance.

Zalando UK got some issues doh. De tracking be shady and I ain't even sure if dey ever send de stuff ya know? And if ya tryna get dat refund, good luck! Seems like they don't really have a lot of de goods in stock even though they take ya money. I'd stay away if I was ya. I'm startin' to believe dat they be chargin' for stuff dey ain't even got or know they can't get, and dat tracking business smells fishy. Might even be breakin' the law if ya ask me.

So, lemme break it down for ya. If ya tryna cop some new threads on Zalando UK, you might run into some trouble. De tracking can be a bit sketchy, and ya might not even get what ya ordered. And if ya tryna getcha money back, that's a whole other story. It seems like they be takin' ya cash even if they ain't got de stuff in stock. I mean, why would they charge ya for somethin' they can't even send out, right?

I gotta give 'em props tho. They got some dope clothes on their site. But it's just not worth the hassle if ya gotta deal with all these issues. And I ain't even sure if they be playin' by the rules, ya know? Dat's why I'm sayin' ya might wanna look for somewhere else to do ya shoppin'.

I'm writing this review to let you know about my experience with Zalando UK. To be honest, I was not impressed with their service at all. I had ordered a few items from their website and unfortunately, my order arrived with 3 items missing! Can you believe that? I was so disappointed and frustrated that I had to take the time to write this review.

I decided to contact Zalando customer service to inquire about the missing items. Their response was not helpful at all. They simply apologized for the inconvenience and said that they could issue a refund. I mean, seriously? Is that what I deserved after paying for my order and not receiving all the items that I had paid for?

To add insult to injury, they didn't even take responsibility for the missing items. They claimed that it had nothing to do with them. Hmm... I find that hard to believe! It seems like a shady practice to me.

Anyway, as a result of this terrible experience, I'll be taking Zalando UK to the small claims court. I'm not going to let them extort my money and get away with it. I want to warn others about Zalando's poor service. If you value your time and money then please stay far away from these criminals!

In conclusion, I can honestly say that I would give Zalando UK a zero star rating if I could. Their service is terrible and I would never recommend them to anyone.

I had an absolutely dreadful experience with Zalando. I highly recommend that you stay away from this company. I sent back some items for a refund almost a month ago, and they have made me jump through so many hoops just to get my money back.

First, they asked for proof of return which I provided immediately. This showed that the items had been returned and received by the company. Then they asked for a legal statement to be completed, which itemized every individual item that I had returned. After that, they even wanted ID to prove that I was the one who had made the purchase, even though the refund was going back onto the same card that I had used to buy the items in the first place.

Finally, after nearly a month of waiting, I received a response from them today saying that they can't find the items and that no refund will be given. This is absolute theft - do not use Zalando! I am extremely disappointed and frustrated with this whole ordeal. It's a shame that a company that claims to care about their customers can be so unprofessional and disrespectful. Save yourself the trouble and go elsewhere for your online shopping needs.

So, I gotta tell you about my experience with Zalando UK. I got a gift voucher for my birthday, worth ?25, which was pretty cool! I tried to use it by scratching off the code on the card, but I must have been too rough because I couldn't read the numbers anymore . I reached out to their customer service and explained the situation. I even sent them photos of my scratched up voucher.

Guess what they told me? They said they couldn't give me a new code OR give me the ?25 discount, even though they could see through the card number and barcode that the card was never used before! I mean, come on, you can clearly see I'm not trying to scam them or anything. Plus, to make matters worse, they had some serious issues with delivery.

I used to think Zalando was a great company, but now I just don't know what to think anymore. I'm not gonna buy anything from them again and I wouldn't recommend them to anyone. It's just not worth going through all this trouble for some clothes or shoes.

When you're shopping online, it's always a good idea to do your research and make sure the company you're buying from is reputable. One important factor to consider is whether or not they have a phone number that you can call if you have any questions or concerns. Unfortunately, when it comes to Zalando UK, it seems like their phone number isn't the most reliable. I tried calling and didn't get a response, which is a bit concerning.

That being said, I did reach out to them via email and while their response was automated, it did provide some helpful information. They directed me to their help pages, where I was able to find answers to most of my questions. They also have a contact form that you can fill out if you need further assistance. While it's not ideal to have to rely on email or contact forms rather than speaking directly with a customer service representative, at least they do make it possible to get in touch with them.

In terms of pricing and product selection, Zalando UK seems to offer a good variety of clothing and accessories at decent prices. While I wouldn't necessarily say that it's the best option out there, it could be a good choice if you're looking for something specific and can't find it elsewhere. However, given the issues I experienced with their customer service, I might be hesitant to shop there again in the future.

Overall, while Zalando UK does have some positives, such as their selection and pricing, their customer service could definitely use some improvement. If you do decide to shop there, just be aware that you might have to rely on email or contact forms rather than being able to speak with a representative directly.

Terrible, absolutely terrible customer service! I purchased loads of cool stuff worth ?200 from Zalando UK, and was eagerly waiting for my parcel to arrive. When the package finally arrived, I was utterly shocked to see that it hadn't been sealed properly at all. Due to this, the bag that I had ordered, which cost ?70, was nowhere to be found. How disappointing is that? As if that wasn't bad enough, they also sent me the wrong size trainers worth ?80! It's a no-brainer that I was extremely angry and upset.

I filled in a form to request a refund for the missing bag, and it took ages for them to even acknowledge my request. Eventually, I was given a refund for the bag. But when I sent the trainers and a pair of jeans back to them, I received an email from their customer service team claiming that they couldn't refund me. Apparently, they received an ASOS dress and Primark trainers back instead of my items! What a load of nonsense!

I was completely bewildered and couldn't believe that they were refusing to listen and refund me for what was clearly a mistake from their own warehouse staff. It's a shame that Zalando UK doesn't value its customers more and is willing to let their incompetence ruin its reputation. Who knows how many other customers have had the same terrible experience as I did with this company?

I have to say, I was really disappointed with my experience with Zalando UK. I had ordered 3 dresses, but unfortunately they just weren't right for me when they arrived. So, I went online and filled in all the necessary info to return them. I was using the Hermes courier service to return the items, and when I sent them off I thought that was it. However, when I got my refund, it was only for 2 of the dresses!

I was pretty annoyed about this, so I gave customer services a call to find out what was going on. They told me I needed to send them my Hermes receipt, which seemed totally fair enough. However, I was then asked to fill out a legal disclosure form and send them some photographic ID with an expiry date. Now, I don't know about you, but I don't have a passport, ID card, or driving licence - and apparently without one of these documents I couldn't have a refund!

I tried emailing and calling customer services multiple times to sort this out, but I still wasn't getting anywhere. I was getting pretty frustrated by this point, and to make matters worse they even emailed me to let me know that the ONE dress I actually liked was now back in stock in my size! It had been completely sold out before, so someone must have returned it - and that someone could have been me, if only I could get my refund sorted out.

Overall, I have to say that my experience with Zalando UK was pretty hideous. It's a shame, because I was really looking forward to getting those dresses and I thought the website looked really good. But unfortunately, their customer service just wasn't up to scratch. If you're thinking of buying from Zalando UK, I'd suggest looking elsewhere - unless you happen to have a passport, ID card or driving licence, of course.

I gotta say, I've been shopping on Zalando for a while now and I've never had such a terrible experience. I mean, I'm a regular customer, but they just won't refund my order! It's like they don't even care about me.

They sent me clothes that were way too big, even though I ordered my regular size. I tried to send them back, but they didn't pick them up FOUR times, can you believe that? And to make matters worse, I can't just drop off the parcel because I had to send it to my cousin in the UK, and they only accept UK returns. What a surprise, right?

My poor cousin is a student and the nearest drop off point is so far away. It's like they don't want me to get my money back. And when I contacted customer service, they were so terrible and rude! Like, come on, guys, I'm your loyal customer here!

I'm so frustrated that I'm going to have to apply for a chargeback with my bank. It's the only option they left me. And to be honest, I'm really disappointed with how they treated me as a customer. I mean, I understand that mistakes happen, but at least be nice about it, you know?