The Buckle
Reviews and Complaints

I placed an order and had updated my address information. A few days later, I placed a second order and unfortunately, it wasn't until after I placed it that I noticed things defaulted back to a former address. I reached out to customer service as soon as the order was placed, and was met with "Sorry we can't make changes to the order after they are placed," with no offers to help resolve the issue or attempts from Buckle to contact FedEx to intercept what had already been shipped. I tried to intercept with FedEx by redirecting the shipment, but was notified that I had to reach out to Buckle to change the address while Buckle claims they can't do anything. It wasn't until days later that Buckle told me due to limitations they imposed with shippers, customers cannot contact FedEx to redirect their own orders. Still, there was no attempt by Buckle to reach out to FedEx until I began to express a lot of frustration over the situation. Now that they have waited until it is likely too late to contact FedEx, they are still making me pay for an item that they knew from the start I won't be receiving unless they intercept by contacting FedEx. I loved Buckle, but this has left me feeling that the company does not care about its customers at all. This experience also left me feeling like they knowingly trapped me into paying for an item they knew from the start I wouldn't actually be receiving because now they waited until the last possible minute to reach out to FedEx to intercept the package. They should have reached out as soon as I put in a ticket mere minutes after placing the order. I won't be returning unless an effort is made to make things right. Mistakes happen, and if Buckle is disabling customers from reaching out to shippers to fix an issue, then Buckle has a responsibility to handle the issue when a client/customer reaches out. Waiting until the last minute to trap a customer into paying for an item they won't get is unethical.

Today, at 10:30 am I walked into the Buckle on North Belt in Saint Joseph, MO. I was looking for a pair of jeans I saw online. I looked on every rack, as I approached the back of the store where 3 “sales associates” were, I was given one of the nastiest looks by the girls. As if I was interrupting their conversation. They never attempted to greet me or ask if I needed help. This was one of the rudest experiences I’ve ever had, and if they would’ve tried to sell me something I wouldn’t have spent a dollar there. I will NEVER go back to this location unless there is a change in employment.

I bought these jeans and wore them once. I washed them and the patches came off the holes. This has happened to 3 other pairs of BKEs I have boughten with holes in them. Each pair ripping from the patches coming off. I can understand things like this may happen. But, not to 4 pairs of jeans. I pay good money for not only the name brand but for the quality that comes with that. I am disappointed. I would like my jeans replaced. I don't have the receipts, because I don't keep them. What can we do to resolve this issue? Travis Kirby 714 8th Ave NE Independence, Ia [protected]. [protected]@gmail.com

I visited the Plainfield, IN Buckle on September 3, 2022 around noon. Horrible customer service, a couple of the sales associated looked directly at me and did not bother to say hi or ask if I wanted any help. After being in the store for at least 10 minute and trying on three pair of jeans and about to walk out of the store, a sales associated asked me if I found everything okay. It was a little to late for that. I was going to buy three pair of jeans. I went home ordered them online, but unless I get some positive feedback, I will be returning them and never shopping there again. I will actually be picking my order up in-store.

Buckle is one of the few stores that sales jeans for tall women, but they are not the only store. At the time, I was one of the few if not the only Black person in the store. I am not saying that is why I was ignored...but it's pretty hard to ignore that. Especially, when I saw and heard sales associates asking other people if they need assistance.

I have been an avid shopping with Buckle for years. But the product quality has gotten worse and worse every year. For what I pay for these clothes I expect quality. What I get feels like cheap itchy quality not soft I can't even stand them against my skin. The hoodies and sweaters are worse than the tops. After a few washes, they pill and look horrible.

This was returned on 12/28 and I still have not received the refund. I processed a new order and have been charged $134 but still no refund and the new order online just says processing so I have $240 tied up in charges and no product as I returned the jeans to the store and it doesn't show my new order has arrived at the store yet. Can someone please call me or email me back. [protected]@icloud.com

I bought a pair of bke jeans for my son less than 2 months ago and there is already a huge hole next to the back pocket and this is the second pair this has happened too. I am very disappointed in the quality of the jeans for the price I have paid for them and I shop at the buckle very frequently but I am reconsidering because there is no reason the quality of these jeans should be so poor

So I went into the Buckle tonight looking for a pair of either Rocks or Miss Me jeans. I do not own a pair as of now and need help knowing what size I am and to try on some styles. Well my husband and I walked in and 2 gals say HI that's as far as it went we went and looked in the back and not one associate came back by us. I was looking for at least 10-15 minutes if no one can come back and ask if I needed assistance you must not need my business either. Mind some younger guys came in they were hot on them but never acknowledged us at all at that point I feel I should not go looking for someone usually they are following you asking you tons of questions not this time. It will be a long time before I step into another Buckle. Needless to say I went and bought jeans elsewhere. Just a very disappointing shopping experience that may have tour busy from me. You can email me at [protected]@ymail.com if there is anything to even say. If not don't waste your time to email me back.

Thank you,
Jenny

I placed an online e order on october 9th at 3:10 est. I paid 14.00 dollars for second day delivery. I have been tracking my package and delivery date will be october 14th. That's 5 days after I placed my order. Unacceptable! Why did I pay 14.00 for 2nd day delivery when I could have just paid 5.00 for standard shipping and got the package at the same time! Never again! This package was a birthday gift for october 12.

I have placed 3 orders worth over 1200 dollars each in last 10-15 days and all of them got cancelled without any reason. No support from the Guest Services, Emails or online chat system. Everytime they cancel the order they hold the money for 5 business working days and ask me to order again. Pathetic service and should never be trusted. Their support staff doesn't know how online system works and if any order fails to proceed they direct you to borderfree. Borderfree doesn't even have a clue what is going on and as a result it is the customer who suffers ! They wasted enough of the time aleady, just AVOID THEM !

I was in Buckle store and was interested in buying something. I found really nice pair of shoes but couldn't find my size, so I went to ask someone from Buckle staff. There was only one lady in the store, have no idea where the rest were. Anyway when I came to the counter she was on the phone discussing her private life. I asked about the shoes and she didn't even look at me.
I called her again, she finally looked at me and did nothing, just continued her conversation. What kind of joke service is that?
I demand explanations from Buckle management! Why do you even hire people who refuse to do their job?
I hope I will hear from Buckle soon.

In the past I bought a lot from Buckle and I always bought from their local store. But then I moved to another city and there was no Buckle store there, so I decided to order from their online store and that was a huge disappointment. My order simply did not arrive because they cancelled it. When I contacted Buckle they said that there was something wrong with my address and that they were not able to deliver to my current location! They said that I'll get my money back any time soon but they never did that. Where is my money? I want to know the exact date when will I get my refund. I'm waiting for over a month now and the whole thing seems like a scam to me! Avoid this terrible site!

I purchased a pair of 75.00 dollar sandals from this company along with thousands of dollars over the years. I had them for a months but moved twice across country. I wore the shoes to an event outside and had to walk around for 12 hours. The rt shoe caused rubbing and blisters between my toe due to rubbing. I was bleeding. I discovered when I got home that the left shoe was the right size ( size 9) the right shoe was a size 7 1/2 ! This has happen to me three times with your company. The worst part is when I called corporate to do a exchange for the sandals. They refused ! I think this is terrible Customer Service ! I have spent thousands of dollars with this company ! I am so disappointed. After speaking to the Manager for an hour fighting with her, they only offered 50% refund. All's I wanted was a EVEN exchange for another pair of sandals. I didn't even want my money back ! I was told by the manager to sell them on EBAY ! She said she could not help me because she couldn't find a sku !

TERRIBLE

I thought Buckle was better then this.

Do not ever go to the buckle in Waterford lakes town center. I can't believe what the manager was saying to me as I was browsing. Just because my skin color the fact I didn't look like a girl she assumed I was a shoplifter or a pervert and was complaining to me and asking me to leave. What a horrible company, you're lucky I don't sue people and companies.

I was charged a penalty fee for paying my charge bill online on the due date. I was told that I could avoid the fee if I paid the bill late in one of the retail stores as the company gives a one day grace period on all payments. I am in a state affected by the snow/ice storms and cannot get out to a retailer. The fee makes no sense if the company allows a one day grace.