BlueMountain.com
Reviews and Complaints

As someone who appreciates the sentiment behind sending personalized e-cards, my experience with BlueMountain has been a mix of highs and lows. While the concept of their service is commendable, the execution seems to fall short at times. I encountered issues with their system defaulting to a yearly membership fee, despite opting for a one-month trial. This led to confusion and frustration, especially when trying to send a card for a special occasion. The lack of clarity in their membership process and the difficulty in editing details raised concerns about transparency and user-friendliness. On the positive side, their customer service, exemplified by Gabriela, was a shining light in an otherwise challenging experience. Gabriela's professionalism and efficiency in resolving my concerns were truly appreciated. However, the overall hassle of dealing with billing discrepancies and technical glitches overshadowed the initial excitement of using their service. While there are aspects of BlueMountain that show promise, such as their range of card options and features like AI messaging, the overall user experience needs improvement to truly deliver on the promise of heartfelt connections through e-cards.

So far hey are refreshing, and i enjoy the music it is hard to find the baby group in the menu. But the music, and the frshness along with another sute give me all I need

G. Diego is a nice examiner gives clear instructions. Overall experience is good. Location for test is GOOD But Careful With Speed Due To Uphill And Downhill.

Although there's an option to join and have a membership, Blue Mountain offers many FREE ecards that are available without signing up. They have some very beautiful ones and if you search "free ecards" you'll be able to see all the cards you can use and not join or pay for.

I send close to 50 Blue Mountain ecards every year, and I get many positive comments from the recipients. There are very clever ones, where for example, Dolly Parton sings the name the recipient and ones similar to that. My grandchildren like the talking animals who makes their little speeches personal. I have been on BlueMountain for many years, and I have put it to good use.

I have subscribed off and on again for years. I currently live overseas (originally from US). I've let the subscription slip here and there (paid without using it) because $20 for a year is nothing. Anyone who feels cheated is obviously full of it, btw. How do you not know you're entering your cc info? So I'm giving them 5 stars because they actually read my email, in which I admitted my mistake (cancelled on renewal date). I was kind, I was humble. I was honest. And guess what? They refunded my money and were super nice about it.

I placed an order to send an ecard for Christmas, with a family photo attached. The card was nice. However, I uploaded a photo and scheduled the card to be sent together with the photo on xmas day. Card was sent but apparently not the photo. I contacted customer service and BlueMountain took several days to determine that the photo had not been included with my ecard. They refused to accept responsibility for the problem, refused to re-send the card with the photo, thanked me for helping them identify their technical problem, and then - 4 days after Christmas - told me that I should try to send it again because they thought they had fixed their problem.

BlueMountain was totally uninterested in customer service and just told me, the customer, that I should try to send my Christmas card again - and this was on December 29! I asked them to resend the xmas ecard, this time with the photo, and with an apology for their mistake. They declined, told me it was up to me to re-create and resend the card and photo, apparently since they had by then fixed their technical problem.

Pathetic,

Paul Co

I would never use this site again. The experience was terrible - frustrating. After spending time trying to "recover" my acct, I gave up and signed up anew using my Apple email and password (as suggested). I was able to type a personal message but it was not accepted either. It said something about the transcript not available now, so when I tried to send the ecard I as provided a link, used it but it included their standard message, not my personalized message. Then I went to the live chat and entered my problem. After entering almost all of my problem, a large message came on saying they were currently closed and their hours of operation. WHY NOT SAY IN A MESSAGE THAT YOU'[RE CURRENTLY CLOSED BEFORE MAKING ME PUT IN THE MESSAGE. And it was only 2pm PDT on a Friday. There was no other option. I will be asking for my money back. I would never use this site again and make my complaint wherever possible. I don't have time to fool around with sites that don't understand or care about their customer and/or don't know how to create a user friendly website. Maybe AI will help them. Someone needs to.

I signed up in 2015 for an annual membership for $19.99, thinking I could send birthday wishes, Christmas and other holiday cards, etc. as it turned out, I was NEVER able to complete a send! Therefore, after repeated attempts, within 30 days of joining, I contacted the company and verbally requested a cancellation. Today, 1 1/2 years later, a charge of $19.99 was presented against my bank account! I contacted my bank to dispute the charge and was informed that if I wanted to dispute the charge they would have to cancel my card, issue another card which could take up to 10 days, and open a claim which could take up to 1 month! My only other alternative was to contact the company directly which I did. After a 45 minute totally frustrating period of trying to use their system, I was able to speak with an agent and only when I threatened legal action did they issue a refund (haven't seen actual refund yet) but this company is pathetic in the way the do business and I am convinced that it's actually cheaper to drive to a store and buy the cards rather than go through this disruption of my life even for $19.99!

Today, on 12/3/23, I chose a card and signed up for a one month trial, just to send only one card for a birthday greeting for tomorrow. They took my credit card info and charged it, immediately. Their system defaulted to a year membership, even though I chose one month. There is no way to change the membership terms on their site. And, their system indicates "no pending cards to be sent", even though I'd chosen one. Now, they have my info and my recipient's info. Then, I see all the negative reviews of this happening to others via three different complaint sites. Called my credit card company, within the hour to block/dispute and get a new credit card number. Watch out. They are a scam. Now, I'll have to contact my intended card recipient to beware of any solicitation via the info that I had to give them.

Signed up for a free trial and they IMMEDIATLY charged my credit card despite having a confirmation email of a Free trial as well as confirmation of the cancellation of said trial. This all occurred in the same day. The contact us by email questions do not get responded to and the phone line says "due to unforeseen circumstances we are closed" once you make it through the automated prompts. Ha to resort to reporting fraud to my bank (be sure to have them block all future charges from them!

I started a free trial from Blue Mountain cards. I canceled the same day. But the company took $72 from my PayPal account. I tried callings without success. I want my money back. I feel this is now a scam. The company must be doing poorly, so they take all trial memberships money and does not return the money. This transaction occurred on 08/29/2022. Account $[protected]

This is the second month I have attempted to contact Blue Mountain. Today is August 19, 2022 and the time is 11:41 am and the phone message stated "Due to unforeseen circumstances the company is closed. No message to be left, etc.

This was due to a card I purchased on their website and this turned into an unauthorized monthly charge. I did notify them before the end of the 30 day trial to cancel the subscription and I was told it would be taken care of. Evidently that has not been the case since I am continuing to be charged monthly.

On November 22, I decided to give Blue Mountain a try. I then filled out the requested information 7-day trial.
Well to my surprise they took $6.99 the same day. Unethical
After doing I a search on this company- founded this their practice
Tried for days to reach this place. Told I was in error, and they would send email showing canceled. Nothing came.
Now this month trying to bill me again!

I Bought a E greeting card for my girlfriend on the 25/12/2014 from Blue Mountain.com, I never noticed the charges on my credit card until today as they were only small and monthly, (I use my card a lot for purchases).. I have had nothing else from this company also no emails to say I was paying a for a monthly subscription. I will be raising this with my credit card company as a fraud, I did not give permission for a monthly subscription and only thought I would be charged for the original E greeting.

Blue started billing me on January 20 1917 for a monthly rate of $ 4.99. I did not sign up for this service. I have tried to contact Blue Mountain several via their Telephone Number [protected]) without success. They never answer the Phone.
My Credit Card Company told me they cannot block the charge. I am in the process of changing my credit card number.

MARCH 31 $6.84
Transaction # on visa statement
0330-0429March1st
Blue Mountain charges $6.84 (4.99 USD) (charges repeat back to November).

Tried to call customer service - on hold for a very long time, several times.
Please remove all charges from this company to Amanda Cleghorn. I do not want a subscription and have never wanted to be a member of this service.

Their website states:
"Security Update: As of 10/18/16, we are strengthening our password requirements and as a result, your existing password has been disabled . . .
If you receive a suspicious e-mail, report the e-mail to [protected]@bluemountain.com for investigation."

A charge for $4.99 appeared on my debit card electronic statement on March 10 2017. It was from Bluemountain.com, an e-card company that I never heard of. Never did any business with them or even visited their site. After navigating their circular customer service website I was informed that I signed up for their service on March 1 and that I had ordered 2 e-cards. I never use e-cards. The trial period that I never signed up for had expired so I don't get the fraudulent charge back. They had my name, address, and debit card info. They also had an email account address that I never heard of.
I would like to see a full investigation of bluemountain.com, especially if there are a lot of us being ripped off. And I want my money back.

After signing up with Blue Mountain E-cards in August 2016 6 weeks later I received an email requesting my password be re-set for security reasons.
I have tried in vain but unable to do so and emailed them several times since October. Their link is useless and just sends me in circles.
I have also tried to cancel my membership, they send apologetic emails and give me the same link to re-set my password, it is impossible to get anywhere with this company and I believe the contact no is in the US. I have only sent 4 E-cards in 6 months it was a costly mistake signing up

I have signed up for BlueMountain service for a free trial and they still charged me! When I contacted their customer service they said that was their mistake and promised I'll get my money back. I asked them to cancel my subscription and they said ok. They actually did cancel my account but before that they charged me one more time! So in total they took my money twice and that was made without my permission! I tried to reach them and get a full refund but they refused to communicate. This service is a total scam and fraud, do not give them your card info!

Recently I found out that someone was fraudulently charging my card!
When I contacted my bank and explained the situation they starter investigating who the scammer was and fount out that these charges were made by BlueMountain.
I never ever heard anything about this company and never used them and I have no idea where did they get my credit card details!
When I contacted BlueMountain to see what was going on they said that I signed up and that it was not their fault. Total scam!
Already blocked these guys. But I still can't get how they were able to take my money.

Seven day free trial period is impossible to keep from being billed on credit card. Many other complaints like this. Company is currently owned by American Greeting Cards, a company taken private in 2013. In 2013 they published: AMERICAN GREETINGS CORPORATION CODE OF BUSINESS CONDUCT AND ETHICS - November 1, 2013

From Page 6: REPORTING VIOLATIONS OR CONCERNS

The reporting of any violations of law or this Code is the responsibility of every Associate. Any time an Associate has any knowledge of a violation, the Associate has an affirmative duty either to 1) report such knowledge through the Company’s normal reporting procedures; or 2) report it by calling the We Care Hotline at [protected] (only for callers within the United States) or through the compliance website at https://amgreetings.alertline.com/gcs/welcome; or 3) after reasonably concluding that exhausting such procedures is not feasible under the circumstances, to report it to the Company’s Compliance Officer (the Chief Financial Officer) or the Company’s Legal Department. The hotline and compliance website are operated by an independent service provider 24-hours a day.

I wanted to send a "talking" birthday card online to my 81 year old mother since her birthday had snuck up on me and was all I could offer her in a timely manner. The ONLY price I ever saw while on bluemountain.com was for $3.99 (which was for a month's subscription.) I went ahead and provided my bank account info. I was informed that I had a week to cancel. The week went by and I did not cancel because I thought $3.99 wasn't that much to pay. After that free trial week, I received a "welcome" message from bluemountain.com. This welcome NEVER mentioned how much they charged my credit card, nor did they ever send me a receipt. Another week went by, in which time I happened to go online to check my bank statement-- that's when I saw that bluemountain had debited $19.99! I had a horrendous time getting through to the company via phone so I emailed them demanding that they credit my account immediately since I had no knowledge of this $19.99 "annual membership fee"-- adding that if I had known, I would NEVER have provided them any of my info. Bluemountain.com emailed me back stating that I had failed to cancel my membership in the week allotted, and referred to the Terms of Sale page... which was NEVER provided to me EVER! Finally, later, I spoke to a representative over the phone. I asked if they would compromise by crediting me $19.99 and charging me $3.99 for a month's subscription. After being put on hold for a while, the rep came back and said "they were unable to do that." I told her that response was BS and if I were her, I would NEVER work for a company that was ripping people off daily! Think about it: $20 x qty "ignorant" people each day = gain by deceit. Unfortunately, my bank could not help me. The only recourse I have is to complain on sites like this and/or my facebook.

I signed up to produce ONE card for my wife not be billed continuously for 3 months which I just discovered on my credit card. What an underhanded slimy company. Customer service will not refund the charges even though there has been no activity on the account. Run away from these people.

I cancelled my trial membership in time and had the first wrong charge reversed, then was assured my account was cancelled. I have been billed 4.99 every month since. Bluemountain admits in an email that I cancelled in Feb 2012, but denies charging me even though my account is still active and the charges are easy to track. CS is useless and refuses to do anything concrete about it. You can never talk to anyone. There's only an automatic roboline which always hangs up on me because it never gets my name right and gives up. I don't know what more to do. Bluemountain is an outrageous scam -- surely something can be done against them. Did anyone have any success stopping these charges and getting a refund?

I signed up for the bluemountain.com ecard service, canceled my subscription within the trial period to avoid being charged, and was charged anyway. This is a complete scam. I wasn't able to remove my credit card, so I am having to dispute the charges and will probably have to get a new debit card to avoid future charges. Signing up for this was so not worth the trouble -- I strongly discourage anyone from using bluemountain.com.