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July 25, 2010-custom teleconnect in las vegas is a scam and everyone should know this!
My son called me collect from a payphone in kansas city, mo, I had not heard from him all night so of course I was worried about him, I received a collect call on my cell phone stating it needed a credit card to allow the call to go thru. After about 4-5 times of trying to enter my card info and being hung up and called back the call finally did go through. I spoke to my son initially the first time for 3min and then our call was disconnected, my son had to call me back and again I had to enter my credit card info to allow the call through, that time I spoke with him for about 6mins total. Mind you there was never a recording of how much the charges would be or anything! On 7/28/10, I was checking my account online and found there were 3 charges from custom teleconnect. 2 of them were dated on 7/25 for $20.41 each, and then there was 1 charge for 7/27 $48.61! Needless to say I was pissed off, I contacted the teleconnect and spoke to a lead supervisor lena smith, id 3100, from texas who advised me that the $20.41 charges were credit card verification charges and that the actual charges for the calls were $48.61! I can not believe that it costs that much! She says that this is all legal with the fcc and the puc in my state, I find it hard to believe and plan to make everyone aware of this company and their scam of charges so that no one else is a victim.
Sincerely yours,
Tristesse obermann
Kansas city, mo
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This is sooo true! I was at the fashion show mall in las vegas when my phone died and i had to call my wife. I left a message for just about 30 seconds using my credit card. When I checked my balance, the call cost me $20, and on the next day, a $28 additional charge on credit card without me using it at all. I dont get it! ths is really a scam. When I called the company, nobody answered me except a voice mail. I dont want to leave a message, i want to talk to the management. They have to stop this!
I'm Here in McKinney Texas And My brother called me collect from a phone in Plano Texas.It would not let the phone call go through
without using a credit card. The call was only for 19 seconds and Custom Teleconnect in Las Vegas pulled $20 out of my account then a couple of days they pulled another $14.16. I need Help with this matter.
Sincerely,
Renita
I had the same experience. I left a message on a phone and they charded me 31.88. They should have told you the charges before hand. I have contacted the BBB about this issue.
My son called me collect from Santa Rosa from a phone located at the Santa Rosa Detention center. When he made the calls (2) there was no indication how much the call would cost. We only spoke for a few minutes. Later when I checked my bank account I found two charges $28.00 pending on my account. Now I see a charge for $52.04. How can that be? I think this is unacceptable to goug people, to take advantage of the circumstances.