Damelin Correspondence College [DCC]
Reviews and Complaints

An employee received a bursary to study further. The employee needs to register for the exams. Chats were initiated on Live Chat channel, no assistance provided. When calling the contact centre, no answer due to high call volumns. Damelin is not forthcoming in offering service once they have received their payment. No support provided for students. Disgusted and unhappy with service, will not refer them to any employees wishing to study.

I regret the day I enrolled with Damelin a total waste of my time and money, am so disappointed with the service, if my account is not updated it's another issue that will take decades to be resolved if it ever gets to be resolved, am just tired i feel like we barking at a tree maybe its better if complaint to the relevant ombudsman, i don't even know if I qualify to write or not I have sent my assignments in January till to date I have been following up on what's happening with those still no reply, i then decided to register to write the exam guess what? Every time i call am given a different date that i shall receive my letter on a certain day am disappointed

Good Day,

My student number is 439862.
My contact number is [protected].

I am registered for a diploma in tax law. I submitted my assignments in July 2019 and to date have had no response and they have also not been loaded onto my student profile.

I have spoken to Dezlyn at your call centre but she does not come back to me. I have emailed her on numerous occassions and she just does not bother to come back to me.

Subsequently I have also registered for exams and exactly the same. No response, no feedback and nothing on my profile.

So do I write exams or not?

Speaking to the student call centre yields no results.
Emailing yields no results.

What am I suppose to do? This is a R30, 000 course and I just dont know where i stand.

Yet Damelin debit my account for student fees without any clitches!

Can someone please assist this is now beyond funny!

I registered November 2018, paid for the course January 2019 for the classes that were supposedly going to start end of January. Had been calling to ask about classes till march 25th... So i decided to deregister. Consultant Nicole stayed with my documents till may before submitting to finance. Have been calling finance speaking to kagiso and he said i need to contact head office he submitted my documents late june. Head office I've been speaking to a lady called zinhle and she said i would have my money by September 20th. I've been calling head office and she'd put me on hold to a dead end whenever i ask her to refer me to her senior or someone that can actually help me.

I registered for a course with Damelin, they were very happy to take my money then.
The course was canceled by them, but I still had to cancel my self from a course that had been canceled by them.
Anyways same was done, after months and months of delays by them.
I was advised my refund will be done in three months of cancelation, 4 months later no refund.
My emails are ignored constantly being ignored.
I really don't know what to do anymore. I have been dealing with this issue for over 1 year now.
Good luck to those whose refund journey has just started. Get comfortable, it is going to be a very long journey.

In September 2018 I requested to cancel my studies - someone only deemed me worthy of a response in January 2019. Then eventually after many HOURS holding the cancellation is processed and now the refund is due... Again its taking forever! Refund was approved 21 January 2019 - it is now 07 October 2019, no refund paid! According to Damelin Policy "Timescale for refund Damelin Online will process the refund due to you as soon as possible and within 90 calendar days of the day on which you requested it. " - According to their policy it should've been paid on 31 May 2019 - we are now far past that date! After a 1 hour and 10 min hold on their line, someone finally picks up the phone only to place me on hold again and then to tell me someone will email me! They are ABSOLUTELY USELESS!
Please assist with the refund TODAY!

Student number : 423282

Good Day Damelin Correspondence Management.

May you please address your call centre staff.

- They drop calls.
- They answer the calls and keep quiet, till you drop.
- They answer and speak to their friends at the call centre.
- They not interested in properly assisting you but rather quick to get you off the phone.
- They unprofessional and not eager to help.
- They advise they will escalate a query and when you call back no escalation has been done.

Please look into that or listen to their calls and address it.

Exam results

I still have not received my June 2019 exam results, please assist and provide me with a statement of results.

Financial Accounting 2 - NBUS-AC2

Please can you upload past exam papers or provide them as all the information on the portal is outdated...PLEASSSEEEE sort out your portal

Please get your house in order Damelin Correspondence...We tired of dealing with the same things every year.

I started studying at Damelin roughly 3 years ago (part time) while i was working full time. at the end of my course i needed someone to help me with a private invigilator to finish my course over seas where i had to move. i got help from a person called Gavin Pritt that worked at Damelin. i paid for a course extension to finish in the United States. Just before i left i asked if he was still ready, i just received a reply stating he does not work there anymore.

so i need someone to help me to either 1- get my certificate or 2- organise for me to finish my exams.

thanks

I paid the registration fees in full via EFT to a Sage Pay bank account listed as a payment option on Damelin's site. Since it has become clear that I wouldn't be able to do the course at this time. So since the 26th of June 2019 I have been trying to get DCC to refund me for the course cancellation.

I filled in the cancellation form, supplied all the supporting docs, ID, Bank Account Details and Proof of Payment. They first wanted the cancellation form, couple of weeks later they wanted the rest, couple weeks more the ID copy had to be certified and the Bank Statement stamped. Then after a MONTH of silence and refusal to reply to any of my follow up correspondence they come back stating that I had paid the wrong bank account number. The same Sage Pay bank account listed as a payment option on Damelin's website.

They take weeks, even months to reply to correspondence, refuse to give you their actual names (Credit Operations Team) so that you can call them directly, and then stall the process as much as possible.

It has now been 3 months and I am at whits end, what does one have to do to get a refund from these people?

Student No 43754:
It was really nice when I first registered with Damelin last year January for a Pastel Accounting Course (Certificate) which my employer paid for.The student advisors were really friendly and helpful.But ever since then it has been a nightmare, I have been emailing and calling them and nobody is willing to help.I submitted my first assignment in April last year and in October I finally got a call saying that they cannot find it. I then resubmitted it with the rest of my assignments and all I got from them was a marked copy of my answer sheet and they told me they are still trying to find a marker for my other assignment. In January I started doing follow ups again hoping that would get me somewhere and now I've been told that they can't find my assignment i have to resubmit it.

I'm really dissapointed with the service I have received from Damelin.
All I want is to get the rest of results and certificate or get a refund since I am not offered what was promised to me.

my student no. is 442042 I have started studying through Damelin NQF level 6 - Financial Accounting .
I try to submit an assignment every month and a half.
so far I have submitted 2 and on both occasions - the turn around time to mark assignments is 1 month. I submitted the first one 6 /6/2019 after submitting the same assignments 4 times I eventually got my results I called Damelin so many times and each call last about an hour! - got results 23 August 2019 - Cas-71896/G4X8W1

my second assignment was submitted 31/07/2019
and again 02/09/2019 and when I call the same thing they can't find it please resubmit. CAS- 77619/D2K0P3
Now I only started with them mid April and I am unhappy with the service that I am getting from Damelin. My course is paid in full
they have a student portal - not working
resolution - if your turn around time to release marks is a moNth then stick to it.
get you portal up and running AND GIVE US THE SERVICE WE PAID FOR.

My student number is 440392.
I paid and started my course in December 2018. I submitted my first set of assignments in February 2019 and each month from then I have sent assignments for my four subjects wanting to complete by June 2019.
To date my queries have only been escalated and not resolved. None of my assignments have been marked. I could not write my exams in June since no assistant marks. I cannot write in November since none of my assignments have marks.
I think this is disgusting. I want my course cancelled and reimbursed. I want the debit order stopped immediately.

You can contact me on [protected]

Regards Tarryn

Three months ago I applied for an nqf level 5 course with Damelin. I soon paid a deposit that was required. Five days later I canceled because I learnt I was going to do a similar course at work. I have called and emailed the accounts department several times and keep being transfered to different people evertime. I am not sure what causing the delay for my refund. I'm very disappointed with Damelin.

This is the 2nd time complaining about the terrible service I ger from Damelin. I have completed a HRM course in 2016, I have been struggling to get my results after 3 years finally being told I'm compotent. Now I'm having to fight with Damelin just to get my HRM Certificate. I've been told to wait for 8 weeks twice, so waited 16 weeks and yet nobody can provide me with answers regarding this matter. Evertime there is somebody new that emails me but nobody resolves the problem. I will never ever consider to study at damelin again, I am extremely disappointed and disgusted by the way Damelin runs their business.

All I want is my certificate then I want nothing to do with Damelin ever again.

Nadine Gouws
[protected]
Damelin
Cape Town Campus

Good day

Hope this mail finds you well.

This is my second attempt in getting this finalised.

Please note that the student portal indicates that I have submitted assignments.
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However no marks are reflecting for the assignments.
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an administrator by the name of Angelinah contacted me advising that i needed to forward my assignments with the assessment codes loaded which i did. However i have not received a response to date and it is almost a month later.
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What does one need to do to get serviced for a course I settled in cash.

Kindly have a manager contact me telephonically on [protected] regarding this matter as this service is dismal and unacceptable. The course consultant/ tutor that has been allocated to me doesn't respond to emails if i have a question.

Note that should this matter go unchecked I will contact whomever I need to to get this matter finalised. Your urgent and prompt response in the finalisation of this mater would be highly appreciated.

Kind regards
Mercedes Rabie student num 439639
[protected]

I am a student with Damelin since January 2017. I wrote my control tests in 2017 at Damelin East London and did not received my results. I had to call a lot of times but there was no response. I was then sent an exam time table without having seen my control test results. I then wrote the exams only to find out that there was one exam that I did not qualify for. I have sent numerous complaints and nothing has been done. I then had to write control tests again and no results were sent in time so I had to miss my exams. By the time I received my control test results the 1 sudject was wrong and the other states that I was absent for the control test while there is proof that I wrote the control test. I lodged another complain and still nothing. When I applied to be enrolled at Damelin I was advince to start at N5 as I had studied for engineering before and was told that I would receive credits for N4 only. I have now learned that the subjects that I was adviced to study are equivalent to the subjets that I had previously had. I paid R5600 in full when I enrolled and two years later I am still battling to get results for my control tests and I have suddenly been told that my term has expired and I wont get any credits for the subjects that I had studied for prior. Please hire staff that know what they are doing. The advice that they gave me has cost me money. I now have to start all over with another institution as Damelin is failing.

Good day All

I hope this email finds you well.

I am writing this email with pain in my heart for such a poor service I have received from Damelin correspondence.

I cancelled my course with you 4yrs ago but now I see you have put me under credit history with arrears of up to R28 000.

May you kindly check my emails and voice notes and resolve this issue as I'm now thinking of taking this thing further with Ombudsman / Social media and political parties to assist me with this matter. I can not be liable to pay for a service I cancelled

Thank you.

[protected]

I started at Dcc JHB Braamfontein in 2015 ive finished in 2016. The course i took was SHE Practitioner. After many calls and emails i begged for my certificate everytime its the same story fill in the reqeust form and wait 8 weeks its Aug 2019 and im still waiting my student number is 424280 please dont tell me to fill in another form and wait 8 weeks. All i ask is my certificate.

I was also not informed that I am the only one that registered for this course and it needs a maximum of 10 learners to start,

So you do the maths how long will it take Damelin to get 9 people to start this course, if I was told that I was the only one that registered and 9more students are needed I would of canceled immediately,

It is such a shame that such a well know place like Damelin can not communicate such stuff, but I have to call in every week to find out the process,

This is a very important course for my career and I have no time to waste! And Damelin has wasted already 1 Month of my time waiting for a start date can you believe it! Why is this not stated online or on the website that "that no class will start if it is not full"

I could of checked with a other institution! But Damelin is quick to accept the registration and deposit,

So please with no questions asked or anything I want a fully refund of R3350.00 or I will get my lawyers involved in this matter as soon as possible and believe I will get this aired on the radio and every other platform!

IT HAS NOW BEEN 4 MONTHS! AND STILL MY REFUND HAS NOT BEEN PAID INTO MY ACCOUNT! THIS IS A REALLY USELESS COLLEGE!

PLEASE DO NOT STUDY WITH DAMELIN THEY WILL MAKE YOU STRESS AND MAKE YOUR LIFE HELL!