Damelin Correspondence College [DCC]
Reviews and Complaints

I am a student with Damelin since January 2019. I have submitted assignments to them and yet have not received my results. I have sent numerous complaints and nothing has been done. I have missed my June exams because of it and still nothing...Please hire staff that know what they are doing. I spoke to Deslin who was useless. I'm expected to pay this account every month but no service. I think its time i reversed all my payments.

Damelin has the worst customer service ever, I would never recommend it to anyone. In 2017 I registered for a paralegal diploma, I finished and paid off any outstanding and timeously sent through proof of payment after they said I owe them. I called spoke to Kimara, Samkelisiwe and Jacomina and to this day they do not answer e-mails nor get back to me when I call. Am starting to think that this was a scam since paying it off they are all mute.

My name is Siphindile Rebecca Shezi. I canceled my registration three days after paying the registration fee due to some reason. Two weeks later I phoned the lady that was assisting me to find out what was going on. She told me the course was canceled but she is not sure when I'm receiving my money. My contact number is [protected]. I don't have a student number.

We registered in January for a course. At Orientation they notified us that they aren't running the course from any of their Durban branches.
I was told to fill in reimbursement forms. It took 2 weeks before they could notify that they received all forms. I was told to wait 6-8 weeks for payment . After 8 weeks I contacted them saying I did not receive my payment. They gave me a date for 2 months later 28 June 2019, saying its scheduled for payment then. On 28 June no payment was received. Upon calling head office they gave the run around and always say someone will call you back . We were first given the run around where they kept referring us to different head offices in Durban and Cape Town . Shane Shaw was supposed to call but only emailed back when my lawyer emailed them. For over 2 weeks now him and Zinhle said we are on the critical list but does not respond to further queries and have not given us an update on anything

I am having a really bad experience with Damelin Correspondence College. When I wanted to register there was no problem with getting assistance until payment was made. thereafter nothing. I have not yet received my assignment results and they where to be out on the 6 of May. for all 3 exams there were not enough exam papers for all the students. For the next semester I wanted to purchase my book- guess what? the book is out of print. I emailed Damelin and still no new ISBN number. the only answer I get is - we have forwarded your query to whatever department for urgent assistance and still no answer! Today I went to my student portal and find out that I received in my 2018 academic year 28 points for economics. Aren't we in 2019? How do I know that these are my results? Emailing - Calling - chat site - student portal - nothing works! for the amount that I paid for this course the service should be excellent! Any suggestions?

Im so frustrated and disappointed by this college.

I completed my studies and submit my award form on march 2019 until today 08 july 2019. I have never received a correct status on how far is the award. I have been told that I will receive sms that say the certificate is at dispatch last week. Today when I phone the say certificate is in process, it started being processed on july. What is the correct answer?

Will I ever get my award or we were just donating our money to damelin.

Student number:409678

In September 2018 I requested to cancel my studies - someone only deemed me worthy of a response in January 2019. Then eventually after many HOURS holding the cancellation is processed and now the refund is due... Again its taking forever! Refund was approved 21 January 2019 - it is now 02 July 2019, no refund paid! According to Damelin Policy "Timescale for refund Damelin Online will process the refund due to you as soon as possible and within 90 calendar days of the day on which you requested it. " - According to their policy it should've been paid on 31 May 2019 - We are on day 111! After a 1 hour and 10 min hold on their line, someone finally picks up the phone only to place me on hold again! They are ABSOLUTELY USELESS!

Good day

We applied for a course for my son. We filled in everything and paid the full amount (early bird) . This was on 7 May 2019. Till now we did not receive any study materials.
According to the guy that helped me we could go on the portal and study till we receive our books. We can't do anything. It is going on to two months now.
I want to cancel the application. Now we must fill in a form to do so and it will go to a board to decide what is the penalty fees we need to pay. Then after it is submitted we must wait 3 months for our money.
We held up our agreement. Damelin did not.
It is no use to phone or send a query by mail. All just stories.
According to them we can not study on the portal. We did fill in a form saying online with books. Maybe we don't understand what that mean.

My name is Bianca, I am a student registered at damelin correspondence, student number 441414. I registered end of march and thereafter told to pay for the june exams which was R450 per module which I had paid (R1350). Through the duration of these months I sent emails requesting my exam timetable, to which no one had replied to my emails. In the middle of June a friend of mine knew someone in damelin who knew a person in the IT Department, he then requested my student number and sent me a timetable to my amazement I had already missed all three exams I had paid for and still no one had replied to my emails or took my calls. It is now the 25th of June and I request a full refund of the fees I have paid including my registration fee of R3000, monthly debits and exam fees, has damelin has in no way helped me or aided my studies. I now need my money to apply to another educational institution only to find an email this morning that they will still debit me until they resolve the matter, which I have brought to their attention 2 weeks ago, and they state that they have the right to retain all the money I have paid to them

I have repeated call about the omitted internal exam mark for one of my sons subjects as he needed the statement of results for his external exam registration to write second semester exams. It is over a month since the results were released and since I raised this issue. It is totally unaccepted. It is not the first time that damelin has failed with their connunication.

I need this to be sorted asap.

Student number 426868.

Thanks

Mrs S.Naidoo
Soraya.[protected]@kantar.com

I had registered with Damelin in 2015 then i had financial and other issues so i sent an email to deregister in 2016 and also spoke to somebody there. As of today i'm still sending emails and getting acknowledgement emails but nobody is attending to my query. To the point that they have blacklisted me. For what? There's also no use in phoning! You are sent from pillar to post. Can somebody, anybody please assist at Damelin.

since I have registered with Damelin, I receive good service from all agents well 98% of them that I speak to help me. the problem however is why do I need to phone you all of the time to get my results or my exam guidance letters ( which I have not gotten this year) I paid for exams and only got confirmation a week before the exams after phoning and an amazing agent sorting it out for me.

If I owe you guys money you hound me and when I phone it takes forever or when someone answers they put you on hold and hang up or wait for you to hang up (I know they answered because before they did this I heard agents talking) this is a re-occurring thing ( do you not do QA on your agents?)

regardless I am paying for a service I would like this fixed I do not want to have to hound you for my results or my confirmation for exam registration.

Please fix this service is terrible and even your websites they say student portal and the other student sites are under repair this is my second year and they are still not working.

Good day, If I had to complain about everything that is wrong with Damelin, this site will probably not be able to contain it.

I have registered with this pathetic institution on 31 December 2018, was sold dreams by Xoliswa in Durban. I paid my deposit 2 days later after her pestering me to do so. After paying my fees … radio silence! Yes, all they do is take your money and do not provide any sort of service.

After NUMEROUS calls in January and February about my study material, I only ended up getting my study material at the beginning of March! And worse, it was only half of the material. The balance of the material came about a week later.

I noted that my assignments needed to be submitted by 29 March 2019. I submitted all my assignments timeously and noted that exam registrations for June exams open on 3 April 2019.

I then sent off my application on 4 April 2019 in accordance with their requirements. And again... radio silence!

I continuously call to follow up on my confirmation letter and get pushed from pillar to post.

I was informed that my application was loaded on their spreadsheet and advised that I am scheduled to write on 7 June 2019 and 10 June 2019.

I have a full time job and in order to apply for study leave, I have to attach the confirmation letter that this stupid institution fails to provide.

This is causing me distress and I am unable to apply for leave and do not know where I even write.

Good day, I lost all my study records in the storm we had just over a year ago. I contacted Damelin but was told they do not have any record of my Diploma or other certificates I received. I am currently unemployed and job hunting and therefore need copies of my qualifications urgently. I was told Damelin was taken over and during that process some records were misplaced. Is there any way Damelin can retrieve my info. I unfortunately don't have my student number. ButI do have thevyear of study and ID number. Please help.
I can be reached at shanny.[protected]@gmail.com

I could spend an hour writing about all the issues I have had with Damelin in South Africa. The crux of the matter is that you do not get given crucial information out of them:
There is never an answer to their help line.
They send only generic apologies in emails until you have begged and pleased many times.
Their online assistance cannot assist with anything and all the seeming automated response says is phone client services.
Their online portal is useless.
The only phone that is answered is new sales.

I think I am writing an exam on the 6th of June, but I don't know if I am looking at the correct course code. I do not know where I am writing. I do not know if I am even successfully registered.
I paid for books and never received them.

I really really have begun to hate my course because of this. I dont know what to do, I so badly wanted to cancel but from the reviews I have read you dont get your money back even if you are promised that you will.

Paid my fees in full when I registered. The student advisor told me to use my ID number as a reference because she couldn't give me my student number until I paid for the course, that was in February. Damelin has been sending me notices that my fees are outstanding. I've emailed the receipts to about 5 different people for months now and they still haven't rectified my financial records. I have not received my exam timetable or assignment results and it's already 22 May 2019. Yes I submitted my exam application and paid for the exams. According to Damelin I was supposed to receive my exam timetable on 3 May 2019 and exams starts from around 4 June to 14 June. How will I be able to request for study leave for my exam without proper notice? And when do I start preparing for exams without feedback for the assignments and without my exam timetable?

I am due to write an External exam next week Tuesday 28 May. I submitted my exam entry form with proof of payment on the 10th of April as this was the last day to submit the form. I have been phoning since last week Friday 17 May to get a confirmation of my exam as I am travelling from Grahamstown to Port Elizabeth to write. I spoke to Sibusiso on Friday 10 May who told me that he has over 600 confirmation letters and he has to physically go through them and he will contact me. I spoke to Warren on 14 May who told me to forward the email I sent on the 10th of April with my form to register to him and he will follow up with the relevant department. I reminded Warren Dhelmini again on the 15th of May with an email. I sent another emai to dccbranchr@icg.edu.za on the 16th of May and a Luche Stevens responded on the 17th of May saying that I was asked to send the exam entry form. I forwarded my exam entry form to Luche agin on the 17th of May. Today (22 May) I spoke to Sibusiso Sikhundla again asking me to forward my exam form to him and to remind him aging tomorrow (23 May ) again so he can follow up with the exam department. The Cherry on the cake is that i am writing on the 28th of May!

Student number:433039- can i get my EXAM RESULTS FROM 2017 because I don't know what is going on .i emailed assignments to this email still they say they have not received them for 2018Yolanda.Monaisa@dcc.edu.za.Am frustrated I don't know how far i am or which subject to register for. Please assist. Called Anthea on 2019/03/08 with the reference number CAS-68520-R2C6-G9 but still waiting and every time we call our query don't get resolved my results from 2017 are still not fixed they still show assignment not submitted after submitting them several times and there is no communication from Damelin there is one way communication not two ways. The student portal is not user friendly I cant reset the password I emailed on 2019/03/08 so that I can be assisted, I received an email on 2019/04/23 asking if the query was resolved from Chris Lombard, I replied back saying it is not resolve but I never received any feedback after that .

Disgusted with the customer service. Been emailing constantly. Phoning numerous of times and no answer or dropped calls. No one is simply getting back to me regarding my refund but money is still getting deducted after my cancellation in the beginning of March. Absolutely disappointed and will not ever come back nor refer them. Rouges is not even the word to describe them.