Damelin Correspondence College [DCC]
Reviews and Complaints

I applied for a refund from damelin college in 2020 and was told i would wait for approximately 90days before the money is refunded it has been months now and i still havent received the refund. I spoke to an agent named Zinhle and she promised the money will be in my account on 7th May 2021 but until now it hasnt. When i call their office in Pinetown am told Zinhle no longer works at Educor and they do not know when the money will be refunded. I would like this matter to be investigated as i am getting frustrated not getting any positive feedback from Educor and most of their numbers provided on the internet does not go through.

I have been calling Dcc asking for extension as am racing against time the closing date is on the 1 May I spoke with a very pathetic and rude person by the name of Liesen, I would never in my life refer somebody to study with Damelin the kind of service we receive from this institution is appalling..

Good day
My name is NH Mashaba. I had enrolled for a course in Debt Counseling, std no:[protected], with Damelin Pretoria in 2018 January. To my surprise, they later told me around May that same year, that they will no longer offer that course in that campus. I filled in a refund form on the 15th of May 2018, to date, I haven't received any refund. I have been following up with their finance department with the lady by the name Zinhle Ndimande :[protected]. She has been making promises of "month end stories".

My course with damelin is resovled long ago, i was already given my refund, after the refund was done Damelin listed me on itc? I have tried numerous times to resolve this issue, i need this taken off my name as we are in covid and my credit is taking strain.

I have been having this fight with damelin for more then a year now,

I attended a course at damlin to add on subjects did all my tasks and then when I went to the other school we had to do our end year exams the school told me to redo all my years work because it's not what the department of education wants from us I contacted damlin but no response so I had to pay that school to redo all my work when I was finally contacted they told me I did not qualify for a refund, then I did the cancelation but no response

Kindly assist I wrote exams Nov 2020 haven't received my results . Student 437124 . Was advised i need to pay R450 before I get my results . Which I did made a payment but still no results . When i try to call one consultant advised that my payment is not showing and i sent a proof of payment. And I submitted financial account 1 and management 3 assignment since 2019 and resubmitted 2020 and 2021 still no results. Dont know who can help as I tried to make calls to help and presently calls are not picked .

I have been enrolled since October 2020 and I have not consistently had access to my study material. I have tried phoning; sent numerous e-mails; and even been in touch with my sales consultant. Roughly three support tickets will be noted from my profile. My courses have been visible twice, only to be removed again the next time I log on.

I enquired with my sales consultant as well, who requested my student number and account password. I sent this through to her and the next time I tried to check online, I was not able to login to my profile. I phoned support and they confirmed that my password was no longer associated with my profile, meaning that it must have been changed. I never consented to this and was not made aware of any changes to my profile. I managed to manually reset the password and although I could thereafter log on, still no courses were visible. I got the impression that I was locked out of my account so that I would not be able to keep checking and querying the issue.

Despite this, I requested confirmation of assignment due dates telephonically and was still only given vague feedback to submit what I can in order to eventually be allowed to write exams.

The problem is that I have been paying my studies for months in advance whilst being unable to actually study. If I cannot get support in simply accessing my material, what hope do I have of getting support when it comes to queries relating to the content of my courses?

I have requested cancellation of my course and a refund of the funds paid and provided the necessary documentation on 23 February 2021, but have not even received an acknowledgement to this request in nearly 2 months. Their call centres are extremely backed up and when you do manage to get through to someone, they just refer you to a different person who is never available.

I would appreciate if I can be given confirmation of the cancellation and a timeframe in which I can expect the refund to be processed.

My student number is 444355.

We have written seveal emails and had many calls to Damelin to resolve outstanding Results and outstanding assignments. Damelin continue to deduct mony fees, but fail to provide the paid service. Empty promises from Olivia Denis, Head of Faculty. She made a commitment 01 March and agreed to provide urgent feedback on 04 March on all outstaning queries, but today Damelin blantley inore my calls even when leaving messages.

Good day

Am student no:428908, resisted with the school year 2016 and enrolled in Supply Chain Management and Logistics, finished my modules in 2018 and passed all of them, my problem is I have not been given or they have nit sent me my award, I have tried to call and send email and I always reach a dead end, emails I don't get any replies and calls am told to make a follow up after 2 days I do that and still no help it has been almost 3 years now still waiting for my diploma and really disappointed with the school because I wat to further my studies with a different institution and I need my ward.

hope this platform will help me because the DCC team has failed to assist me for 3 years now.

I have registered to study with Damelin in 2018 where I was advised by Xoliswa from the Durban Central branch that I qualified for free exams and that I just required to attach the email, confirming same by Mala, to my exam registrations at every session.

I had paid a R5000 deposit and thereafter made monthly installments until December 2020, which means that I have completed all payments due owing and payable to Damelin.

After every exam session I would get a statement saying that I owe money for my exam sessions. After multiple fights with Shakier and cc'ing everybody at Damelin, it usually gets reversed.

It is only until January 2021 where I was applying for a home loan was I advertised that Damelin has red flagged me as a bad payer. This infuriated me. I have been following up since January 2021 and asking for this to be recified. I have been getting multiple statements and smss stating that I need to urgently pay (exam fees for November's exam sessions) I have not received a full statement of results, I have not obtained a paid up letter, the fees have not been reversed. For every 10 emails I send I get 1 response from Shakier advising that he is resolving it, which he doesn't. At this point I dont know what to do as this is affecting my credit rating.

I don't understand why is is difficult to get exam or assignment results this really affects with future plans. I will never recommend DCC to anyone. More than 50 calls were made to resolve this matter but to no avail. The staff seem to don't know what they are doing. You wait too long on the phone for a matter that can't be resolved. Everytime I am told to call next week, this is unacceptable, time consuming, annoying and destroying people's careers.

I registered at Damelin on December 2020 to write my matric, and I paid the full amount of R37 290. Till this day I can't get access to my student portal because I was given a wrong password. I tried calling the student support they don't answer and I emailed but I don't get any response. When I call it says they are experiencing a high call volumes.

It started 31 Jan 2021 when I registered and paid for a Diploma in graphic design and media at Damelin College Randburg on the website. We applied for the part time course as offered on the website.

Two days later the sales consultant calls to say they can't find the payment or the application on the website. I needed to send screenshots of all the information I provided with a proof of payment. Once this is done they will release the acceptance letter.

Two days later the sales consultant calls to say that the course is no longer being offered part-time even though it is offered on the website. She then goes on to say that the centurion campus may be able to assist with a blended learning option. We then waited 3 weeks for feedback.
After numerous follow-up emails I decided to call the campus myself for assistance.
After asking to speak to management they eventually put me through to the general manager who was the first helpful person in this process. She got it approved with the academic manager for a blended learning course and only certain modules to accommodate the part time option. She then handed us over to her student advisor to finalize the details.

The student advisor asked us to come in to the campus. Mind you, we don't stay anywhere close to this campus. After making arrangements we go in just to find that my brother does not qualify for the course that initially he was accepted into. He needed to write a RPL test to get in. Also because we initially started to process with damelin Randburg she was unable to assist and we then had to go to that campus. All this could have been a conversation over the phone.

We then made our way to Randburg to a consultant who kept us waiting for 30 mins. When he did get to us he told us that the arrangement we made at centurion could not be done at this campus. After 2 hours of trying to explain and asking him to speak to the centurion campus GM who again was very helpful and told them it was approved.

The next day the consultant called to advise the course can be offered with the arrangement we had initially requested. All that was needed was to complete the RPL test.
My brother then completed the test and the results were sent to the campus. This same consultant could not find the results. I had to ask him to find out where the results are usually sent. A hour later he calls to say he found the results all is sorted I can make the payment for the deposit. I asked him to send me an acceptance letter. Which he said he would but all was sorted. Despite my better judgment I made the payment. Just to find that 30 mins later the consultant did not open the results which denied access to the course.

He then suggested other courses but it could not be done on a part time basis. After 2 months we eventually decided to call it quits. He then advised me that a refund can take up to 3 months. This is R10550 we talking about that I need to wait 3 months for.

I am livid to say the least. I am now waiting for the refund forms from the account department and no luck.
The service from damelin is pathetic and they are super unhelpful to a student looking to further their education.

Student numbers 441659I've been sending emails, phone calls without any help. I haven't receive my results for 2019 and 2020. We paying lots of money to br treated like this. You guys are so unprofessional and incompetent. Maybe its time I involve my lawyers

Do i even need to say how useless they are. When they wanted their money i got called daily.
But no one is there to care for us as students

dont care college- dcc

Student number:439087
I would never refer or recommend Damelin to any of my friends because of the no service policy they have especially if you have paid up your fees. I have done all my assignments and never received the marks for those, in 2019 I struggled to get the timetable and the results fast forward to 2020 . I got my timetable on time without hassles and I was thinking we are improving, the first subject I had to write I went to the exam centre only to be told the was a mix up I won't be writing no courtesy from Damelin nothing at all, until the results have to be released another nightmare 1 of the subjects I wrote was missing, I contacted them via email on the 2nd February 2021 no response, I decided to call and I was told the matter will be escalated to exams, 3 days passed no communication from them I call again this time I was told they will investigate another 3 days passed I called again they told me they told me that we will be sent communication why we didn't receive our results and my name was on the list, I waited in curiosity to see what could have been the problem days went past I called again this time around the lady who was assisting showed no interest at all Because she didn't even bother asking for my student number and told me she will escalate my matter to exams and I asked her, whose will she be escalating if she doesn't have my student number then I knew then that somebody is not doing her job...till to date am still waiting for DAMELIN. STOP WAISTING OUR TIME AND MONEY

My nightmare began back in 2019, when I received my very first statement of results and was slapped with a failing grade because of not submitting an assignment. Keep in mind, that Damelin will not permit you to write exams if you have not submitted your required assignments. I also had received my results for that assignment, so how could I not have submitted it?
I requested for the marked assignment to be returned to me numerous times and to date, I have not received it. I am told they cannot locate it.

This was the first red flag. The first of MANY.

During the last exam period, I received my timetable which stated that I was to write 2 of my subjects on exactly the same day at exactly the same time. When I queried it, I was told I must just write one after the other. Two 3 hour papers consecutively. Anyway, I studied accordingly. The day before I was scheduled to write my exams, they sent an email changing the timetable.

Upon my arrival at the exam center, I was told there was no exam paper for me and had to wait about an hour while the invigilator did her best to call around and have 1 of their staff members locate the question paper. This is definitely not the kind of stress needed at that time.

I wrote my exams in December 2020 and have still not received all my results. I have still not received all of my assignments. I have sent countless emails over the past couple months but nobody replies. I call them everyday and the only response I get is that they will escalate to the relevant department and get back to me. Nobody has provided me with feedback.

437397-statementof results

Response from years of calling and emailing, the below was the response received.

"good day
Ive been to the statement of results department and they informed me that the was no request made for the statement so I requested on your behalf
You can expect the statement latest friday.. Should you not receive it by end of day friday please give us a call monday
Thanks"

Since june 2019 I still have not received my results. When I eventually received my results I had a 65% mark with a fail but the pass mark is 40%?

I have emailed and called back countless times since still no rectification of this gross mistake and my life must just be on hold.

I Applied for a senior certificate amended course in October 2020
I paid my Deposit and have been paying my monthly fee since December.
Every time I try contact the school no one answers the phone
Emails get ignored as well.
I managed to get hold of Rodley who advised I contact a different number but received the same result.
I phoned student support this morning and stayed on the line for 20 minutes with a auto response in the back ground.
I have been trying to get answers on my course for weeks now with no response.