Days Inn
Reviews and Complaints

This place is disgusting. There was a dirty bandaid in our bed. The carpet was black. the water in the faucets was brown. The wallpaper was peeling off the wall. The back of the bathroom door was disgusting. The hotel smelled like mildew. There were buckets in hallways with water dropping in them from the celing. After the first night housekeeping came in and only made one bed. There were no towels no toilet paper no remote and no coffee pot in the room. I have 2 kids and we ended up leaving and sleeping on our friends floor. I am reporting this hotel to the state of Michigan it should be shut down. Absolutely disgusting.

I made a noise complaint on a Friday at 7am regarding 6am noice above my room. The noise was actually worse on Sat night, so I made another noise complaint (same room & customer) at 1am. The employee refused to act on my complaint so I called the police, who arrived more than an hour later. The employee lied to the police about my involvement, so they were skeptical and did not act. The noise ended at 6am. The corp headquarters refused to work with the manager on a refund (I had paid for a month). Adding insult to injury, the local manager had even slandered me--lying to his company about "several incidents involving profanity" regarding me. So, none of my noise complaints were acted on, and the manager turns on me for calling the police, with "customer service" unwilling to intervene. Beyond unethical: aggressive.

I had pre-paid for two nights at the Days Inn in Golden, Colorado. I stayed only one night and upon leaving requested, Matt the day manager, call Jeffco Action Center or Catholic Charities and see if either had a family, which might need housing for a night. I thought my request was not only reasonable but the proper thing to do since I had already paid for the night and I was told he would look into doing such a request. WELL THE KIND HEARTED MANAGEMENT DID NOT DO AS I REQUESTED. I will not stay at another Days Inn. There attitude, greed and uncaring attitude has seen to that. I have noticed as a senior citizen a unsympathetic attitude the younger generation has for their elders. RUDENESS IS NOT AND WILL NOT BE TOLERATED.

I booked through Hotels.com in advance. I asked for a room for five of us. One included my daughter in a wheelchair. I was told we would have a room with 2 double beds and a sofa. When I arrived, i was given a room on the second floor and the hotel had no elevator. So they gave me a room on the ground floor, but the handicap parking was on the other side of the building. The room had 2 double beds and a little table. When I called Hotels.com and asked them to rectify the situation...I was told that to had to take it up with the hotel mgmt. SO I went to the front desk and was told that there was no remarks on the reservation for an upgraded room. I informed her that the room was not big enough to get my daughters wheelchair in and that if we had to stay in that room, I needed a cot. I was told that I could not get a cot. SO five of us crammed into this small room. 3 hours from home..Should have drove home. Both Hotels.com and Days Inn Refused to help me. I asked the rep on Hotels.com to give me her name and she hung up. I asked the asst. mgr his name and he said "I don't wanna." Hotel room was dirty. Stains on the wall. Mold around the shower stall molding. Black dirt on the bottom of the tub. I have plenty of pictures... Informed me that she highly doubts the room is dirty. I asked her to come and see it. She said that she would send someone around. Never did! I called Days Inn's 1-800 number to complain and they never responded back..NEITHER HAS HOTELS.COM. Better off researching and booking on your own. Atleast you'll know what u booked.

This hotel left my hotel room OPENED after the housekeeping lady half cleaned it. This poses a MAJOR danger to anyone that was staying in the hotel if they do not ensure that the rooms are secure after cleaning. Upon reporting this to the management, I got no apology, only "OK, I will tell her" after I reported the incident.

Where do I start? I am a 40 year old woman, who has stage 3 cancer and is bald from the treatments.
Maybe ten years ago, before I had kids and then got cancer, I was a goodlooking woman. But I hardly remsemble a prostitute of any kind. Apparently, though, the hotel is in a "high prostitution area" so when I walked to the resteraunt across the street.. Vilage inn... After dark... I drew the attention of a security guard that came up to me and outright accused me of being a prostiture. I laughed at first, because its so ridiculous, but he called the local police department (Who were a bit smarter than the overly gung-ho security guard) and the officers realized that I was not a prostitute. However, they searched my room, they drew the attenion of other guests, it was humiliating. I recieved no apology, all I recieved was an explanation that a 'girl"(Which I ceased being many years ago) was arrested the day before in that same room for... Prostitution. That does not mean that anyone who rents the room followng an incident (I had just flown in from ny an hour before checking in) has anything to do with it. Thats common sense, something that seemed to be lacking during this disruptive, embarrasing and just plain insane incident. The rooms are very outdated and worn, the bathroom dirty, and when I was told what went on the room previously I reallly didnt want to sleep in that bed, or that room, for that matter. I called the general manager and the only thing I recieved resembling (Vrey loosely) an apology was that she"did hear that I didnt appear to be a prostitute ". Thats it. I had just come back from a trip in nyc, to go to a cancer center there, I was tired, I was upset, idignant and just completly shocked. I, a 40 yr old cancer patient, have a police report re: suspicion of prostitutiion. My family and I are going to contact an attorney. Also, the place was just so run down, looked nothing like the pictures on the website, and the area (I know now! Lol) is horrendous. The staff is apparently used to dealing with the worst of the worst and seem to have acquired the bad habit of treating all guests in a rude and insulting fashion. How can I be compensated for the cost of the room, as I feel I should me. I got no sleep, I was so upset... And rest in a safe comforable place is what we pay for. How can I get ths made right?

I made an online reservation with Days Inn and apparently their policy starts off stating that "there will be no credit or refund for early departures, cancellations, no shows..." I thought no problem; I won't be leaving early or requesting a cancelation once I reach the hotel anyway so I'm good to go. My mind was set on the common practice where you make a reservation and if you need to cancel you may do so as long as you give advance notice.

Approximately 30 days prior to my reservation I needed to cancel and that's when the mess started. There were numerous calls with the corporate office talking to Rachel at [protected], and with their Supervisor Robin at [protected] both of whom were completely resistant to a cancelation and refund.

Rachel finally informed me that if anyone can give a refund it would be the General Manager whose name is Deepak Panchal at [protected], the Days Inn located in Los Banos, CA. I spoke to him about the issue and he got so worked up that he hung up on me. I then called him back and addressed his unprofessional attitude but he never apologized and maintained his ignorant stance. I also called the corporate office to complain about his terrible customer service, but they didn't care much. Finally, I took up his nasty attitude in a complaint to the BBB who is currently investigating.

I encourage all readers to call these individuals and shame them for supporting this draconian and deceptive practice.

Days Inn and their family hotel/motels lost a good client over a one night reservation!

Days Inn accepted reservations at full price for rooms that were being renovated and had no heat during the winter. The temperature was 25 degrees at night. In asking for another room which we had been promised we were told all the rooms were full. The tub did not have proper drainage so you stood in dirty bath water while taking a shower. My complaints went unheard and the hotel manager to date has not responded to my e-mails or requests. Laughingly I was offered a 50% discount during my NEXT stay which obviously will never happen. This hotel chain does not care about its consumer.