Days Inn
Reviews and Complaints

I checked in on 12/29/21. I took a shower and there was NO HOT WATER. It was after 2am so I was too tired to talk to anyone so went straight to bed. In the middle of the night I was a bit cold so tried to turn in the heat. It wasn't working. The next day I called the front desk and was told to try running the hot water for 15 minutes which I did and still NO HOT WATER. I was exhausted and fell asleep after that. When I woke up I called the front desk. Another worker was there. He apologized and told me to call the general manager the next morning at 9am and I could ask about being compensated and an inspector would be sent in the morning . I called this morning and was told by the initial worker I spoke to that "I never called to let them know". She argued with me and was very rude. She also said the general manager wasn't in til Monday nor any inspectors. At my insistence she called the general manager but never called me back til I called her back after 10am. She shared then that the general manager said he would give me back $25 if I left at 11am even though I inquired about a late checkout at noon. Most hotels have an one hour checkout allowance! So now she said my deposit of $25 wouldn't be returned if I checked out then AND I would only get the additional $25 for the inconvenience the general manager issued if it wasn't by then. THIS IS ALL EXTREMELY OUTRAGEOUS AND $25 WON'T DO. Please help!

Date: 12/18/21
We arrived from Avon Park FL around 1:00, there was a guy on the 2nd floor that looks like he was leaning on a giant trash can when in fact he was doing, what society calls the Heroin nod, where your head is slowly falling down in slow motion and believe me no one would ever be that close to a trash can unless they were on drugs. That should have been our first clue not to stay here but we went inside and the girl at the desk was on the phone for over 20 minutes never even looking up to greet us with eye contact. The lobby was full of people just hanging out which we thought was fine, it's a lobby right. When she finally greets us and looks us up she said we can get in around 1:30 - 2pm our room isn't ready. They are cleaning it. We left came back a little while later and get the key, go to the room and the smell when you walk in was of body odor in my opinion. The fridge had dried up food in it and the bathroom was disgustingly dirty with what we thought at the time were ants but later found out were cock roaches. We put our luggage back in our car so as to not get bug in them and slept in our car. At 4am we couldn't take it anymore and check out. I respectfully request a full refund of my $105.76 as we could not stay in this room.

Miami 36ths treet location days inn of wyndam front office manager melinda tried to communicate with her, she cursed at me, threatened me, threatened my kids and then went on to threaten if I included her name in this post she would absolutely beat the sh (*t out of me lmao however, good thing I am not immune to ignorance as I would love to have the occurence of assault happen so I could sue for even more money... She is horrible manager needs to be terminated, days in needs to shut down and owners arrested for fraudulent unsafe conditions in all the hotels look at these reviews... And this is mine...

Roaches
Ratchet employees cursing, not working just hanging out
Employees cursing at guess
Urine on rugs and in halls
No pillows on any beds
Switched rooms 4 times did not have room that was paid for or booked on site
No sheets
No blankets
No towels
Roaches crawling on beds, walls and on nite stands infestation
Shower infested with roaches, cig butts and human hair mold and dirt'
Rug was walked on bare foot was soggy, and black after I walked on it dirty is not the word this is a health hazard

Do not stay in any days in they are all the same class action suit for punitive damages caused by employees abusing guests, sleeping with infestation of raoches caarrying diseases, paying for something that was not only not recieved but misrepresented intentionally

Complained to melinda front desk manager on sunday 12:30 12/5/21 she wsa more concerned with my calling attorney general & that I was being unprofessional & would not supply us with amenities and or refund. Had to leave hotel as caused severe anxiety, mental anquish and was dirty to all hell

I will not let this go til days inn not onloy refunds my money and others, until you are shut down and sent to hell!

My husband took me out for my birthday and staying away from home is a huge treat for us. We have stayed at days inn many times and always enjoyed our time. However, this wasn't one of those times. Our room was sub standard in cleanliness. I have photos of what looks like body hairs and urine in the bathroom floor I found the next morning in the light. Dust was thick on the furniture.. The bed old pain our rate was 173.00 with tax for what filth.

Hi,
We recently stayed in Days Inn by Wyndham Lockerbie Annandale Water on 18/08/2021. This hotel is not a good place to stay. We had a lots of issues found in a single night stay.
1. Towels in the room with yellow stain and smelly. Looks like poo. Reported to reception and she given us 2 towels and informed that that's the only towels available in that hotel. No more towels available.
2. Wifi is not connecting. We have tried with 4 different devices. None of them were connected. Informed to reception. They cant do anything on that because not technicians are available.
3. Wash sink were blocked. Water is not draining. Took pictures and videos. We had to unblock it each time after use.
4. Mattress and sheets were not put in properly and all hidden with a sheet. Photo taken. Untidy bed, sheet were not spread and tucked properly.
5. Only few drops of soaps left for hand wash and shower. We were 4 of us so its not enough for us.
We took pictures and videos of all of these. Went to reception and rang bell. No one came out to attend.
I am very disappointed with their service. I never ever recommend their hotel.
I wasted all of my money without any value.

No support provided by the staff.
I had a really bad experience.

Still has yet to be resolved. Booked a room 6/26/21 stayed maybe 3 hours. Horrible experience the hall smelled like pee. Dark Hair all over the tub a cockroach to the stains. I feel I got ripped off. Since I didn't complain at the time unfortunately the hotel won't refund me. The supervisor inspected the room. This is unacceptable.. We had paid for a day to get some sleep we had been on the road all night couldn't sleep. Was in the room 3 hours max.

The very diss satisfied previous customer, I checked into Day's Inn 3213 S. 79 Avenue Tulsa Oklahoma on May 21st 2021 I was on a business trip I set my bags in the room went to a business meeting upon returning to the room I found roaches in the room on the bed for the night stand I notified the front dest who place me in another room on Saturday night I returned to the hotel late another guess walking in to the hotel in front of me the desk clerk said hello to the person in front of me and then asked me if I was a guest of the hotel I replied yes show her my room card and continue to the elevators she followed me to the elevator requesting to know my room number I informed her that I had a key card and I was going to my room she continued requesting the room number Sunday morning a.m. I returned to the lobby and discuss what her why she needed to know my room number if I had a card key she replied that when people enter the hotel late they like to know your room number I explained to her she did not ask the customer in front of me his room number or to see his key I explained to her it looked like she was racially profiling and that I would report her to management as I did management assured me that if I kept the schedule's hotel stay for the next week of the 28th through the 30th she would give me a room discount and I would not be put in that situation again. On returning on the 28th checking in returning to the hotel room late Saturday night again I faced the same desk clerk with the same questions that I was assured it would not happen again I showed her my room key and continue to my room I returned to the lobby for a soda from the soda machine hotel guests were entering the hotel but as an African-American guests enter she asked him was he a guest in the hotel and could she see his room key and get his room number I went over and explain to her that she is profiling African-American because she asked non-of the other guess the same information with the roaches and the racial profiling I cannot continue to spend my money at your hotel chain.

Thank you

Donald White
[protected]@sbxglobal.net
[protected]

Hello Mr. White,

I'm sorry for the inconvenience that you had with my front desk staff. We have a lot of people who try to enter the hotel who don't belong here so my desk agents are trained to stop everyone they do not recognize. To be able to verify the guest is indeed staying here they will ask for name and room number regardless if they are coming to visit someone or staying at the hotel. We cannot just go by a key card because anyone walking in from the outside may have one. Also if someone enters into the hotel that they do recognize as a guest, especially one they have checked in they will not stop and ask them again for details. These measures are to protect not only the guests but our staff as well.

--
Thanks,

Lanette Farmer
AGM Days Inn Tulsa
Phone 918.665.4242
Fax 918.665.4343
[protected]@gmail.com

THIS WAS the worse hotel I have ever stay in. The staff was not friendly or helpful. Stated we have your money you can stay or go it don't matter to us. refused to give money back, so we had to stay. The bathroom was bad had fecal material on walls, toilets' would not flush. this was not like any other days inn that I have ever seen. Drop the hotel name or at least investigate.

I am writing to complain about the service or lack thereof that we received in our recent one night stay. After driving all day and night, we opted to stop in at your hotel (Days Inn St. Augustine) for the night. Upon check in, we discovered that our neighbors had left their dog alone in the room to non stop barking at the window, we have ample video footage of this ordeal. We immediately walked over to the front desk to advise and request a new room where we were met with zero sympathy, and a basic "too bad, so sad attitude" from the personnel. The front desk refused to transfer us to another room and this is simply unacceptable. We paid to spend a peaceful night and get some sleep before hitting the road again in the early morning. Not only was nothing done about our imminent and immediate complaint, but the people next door continued to non stop scream and kicking of the shared room door until 4am. (I have video footage of this as well) . I would like to know how you wish to proceed before seeking an alternative solution.

I stayed for 3 days at the Peterborough days inn for work purposes, I was appalled by the state of the room, the mattress springs were all I could feel during the nights sleep, there were stains all on the wall, the carpet had been stuck down with tape which had become unstuck, and the shower curtain was hanging off, I approached the front desk as I needed clean towels and asked could I change rooms which I got told no due to covid restrictions, I stay in a lot of hotels and by far this has been the worse experience,
I'm claiming for a refund as was totally unacceptable

Room number 113
Mr mark barrett

This is to advise you of our disappointment with our stay at the Regina Days Inn hotel last night on Eastgate. We had a reservation under Shaun Achtymichuk, room 116.

We were planning on staying at the hotel for 2 nights but after seeing black mold on all the walls, noticing stains on the sheets and having a very strong odour of smoke/musty mildewy smell, we decided to check out the next morning.

We had 3 young kids under the age of 6 years old staying in the room with us. Black mold exposure can cause health problems and flu like symptoms especially in young kids already with respiratory problems.

The bathroom walls were covered with black mold spots, I attached pictures below. This is very disappointing as we have stayed at Days Inn hotels several times traveling and never had any problems.