DecorPlanet.com’s earns a 1.0-star rating from 22 reviews, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
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The products are decent - but their service is horrendous
The products are decent - but their service is horrendous. I ordered a few thousand dollars worth of items for my new bathroom and everything arrived on time and looks good - but then the toilet starts leaking on the first flush - from underneath. I've called them repeatedly and they insist the only way to get service is by sending them an email with photos of the issue; I continue to send them emails with the description of the issue and photos and they simply ignore them. I have received not a single response. Nothing. POOR.
Be very careful of this company
Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. Beats the bog standard home depot/lowes fixtures. However, their service and willingness to stand behind what they sell is awful. We bought a toilet, a vanity, sink, faucet and a shower set. The mirror on the vanity was chipped when it arrived. When I called them, they said...
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Overview of DecorPlanet.com complaint handling
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DecorPlanet.com Contacts
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DecorPlanet.com phone numbers+1 (888) 995-1808+1 (888) 995-1808Click up if you have successfully reached DecorPlanet.com by calling +1 (888) 995-1808 phone number 0 0 users reported that they have successfully reached DecorPlanet.com by calling +1 (888) 995-1808 phone number Click down if you have unsuccessfully reached DecorPlanet.com by calling +1 (888) 995-1808 phone number 0 0 users reported that they have UNsuccessfully reached DecorPlanet.com by calling +1 (888) 995-1808 phone numberShowrooms+1 (800) 504-9974+1 (800) 504-9974Click up if you have successfully reached DecorPlanet.com by calling +1 (800) 504-9974 phone number 0 0 users reported that they have successfully reached DecorPlanet.com by calling +1 (800) 504-9974 phone number Click down if you have unsuccessfully reached DecorPlanet.com by calling +1 (800) 504-9974 phone number 0 0 users reported that they have UNsuccessfully reached DecorPlanet.com by calling +1 (800) 504-9974 phone numberCustomer Service
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DecorPlanet.com emailsgeneral@decorplanet.com100%Confidence score: 100%Support
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DecorPlanet.com address18 W. 21st Street, P.O. Box 310153, New York, New York, 10010, United States
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DecorPlanet.com social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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