Dell
Reviews and Complaints

Not sure if employed by Dell but per a web site representing Dell Support, on Thursday, March 22, 2018, started our conversation around 10:30 a.m., or 11:00 a.m., spoke with a fellow whom he called James. I was needing support in resetting my Inspiron 11 3000 laptop. Was on the phone a long time as it was difficult for me to understand his Indian/English accent. He was very nice and patient and then talked me into a Warranty for a year which I thought he said he could offer for $5.00, which I thought cheap. Gave him my American Express card and later than evening Walmart called and said my card had been comprised for 3 different charges. One slipped thru them for $100, but the other two, one for $200 and another for $100 they caught and cancelled. The first $100 was thru /Apple I Tunes Store, which I don't believe they sell warranties. I do believe it was this fellow representing Dell and he has performed fraud and gotten away with it. This is just a heads up for Dell Fraud Department. We never completed the conversation as I said I had to leave. I told him I would try and finish the reset which I did. Never heard back from him nor any email that he said he was sending I presume about the Warranty.

Hi all.

I am writing this post so that people won't make the same mistake of buying an Alienware laptop like I did and also to see if there are other people who have been through the same situation as me.
So I bought this Alienware 13 R3 laptop on December 3rd 2017, by the time it was delivered to me, it was already the end of December. The first month of use was fine, but by the end of February 2018, the battery stopped charging when plugged in.
I called technical support on March 2nd, and the technical representative decided to send an onsite-technician to replace my motherboard, power cord inside the laptop and the AC adaptor.
However, after the first repair on March 6th by the technician, the battery still won't charge. So I called technical support again immediately and they decided to send another technician to replace the motherboard and power cord again, and also replace the battery. Shockingly after the technician finished replacing those parts, the computer can no longer be turned on. It has became a brick.
I spent one hour negotiating with Dell technical support on the phone just to be told off over and again. All I wanted is for them to replace the laptop instead of performing a 3rd repair.

SR number associated with this case: [protected]

My reasoning is:

1. The quality of the laptop does not live up to its high price. When I paid almost $2000 for a laptop, I didn't expect it to have a recurrent problem within the first three month of normal use. I'd rather just go with a cheaper laptop if I knew this is going to happen so that I will be less disappointed.

2. The technicians sent by Dell have failed to do their job, twice, and I am the one who is actually paying for their failure by wasting my time - does Dell expect customers to always be available MON thru FRI during work hours to waste their time on technicians?

3. Refurbished replacement parts failed me today, March 09, 2018. The 1st technician came in on March 6th and his repair failed. Today the 2nd technician came in and did the replacement of parts. The 2nd failure was due to the motherboard newly replaced, according to the technical support rep: Jose Bablo Lippi and his supervisor: Nicole, the problematic motherboard is the reason why the laptop won't turn on. Dell uses refurbished replacement parts for my 3-month-old Alienware laptop (confirmed with technical support agent Jonathan Solano), this laptop just doesn't feel new to me anymore, it feels and indeed is very, very used, from inside out - refurbished parts on the inside and chassis which has been pried open and snapped back over and again.

4. Robotic responses from all the technical support representatives and their supervisors, they all insisted that the laptop has to be fixed 3 times before they consider replacing it with a new one for me. I am well acquainted with the 3-times-rule by now, but what I need is a new laptop. I feel taken advantaged of by being forced into agreeing to the 3rd repair that's yet to come because all of the representatives refused my request for the laptop to be replaced and forced me into agreeing a 3rd repair. None of them seemed to understand that this is a 3-month-old laptop which has already been repaired twice (unsuccessfully) and their three-time-rule should be ashamed of itself.

Now, I am stuck with a brick full of refurbished replacement parts that won't even turn on, and I am readying myself to waste yet another few hours for the 3rd technician to visit. All the technical support personnel said that they were sorry to hear my situation, but actually I am sorry too! I am so sorry that I spent almost $2000 on a piece of garbage and now I have to deal with the garbage customer support associated with this purchase. All I want is for them to replace my laptop with a new unit for me.
I will never buy anything from Dell again, and I will make sure that all the people I around me will hear my story and get the message.

Zoey
09/03/2018

Purchased 12-1-2017. It has never worked properly. The worst computer I have ever purchased (I currently have 4). I have spent hours on the phone to Dell and sent it in once. The operating system crashes the laptop. Dell made a piece of junk. Dell refuses to do anything to make this purchase work. They wish to again have me send it in to them to be "fixed" when the service techs admit that the memory is too small for the operating system. Dell claims in there advertising that one can "store all your pictures and videos & browse the internet" with this product. It will not even browse the internet with nothing on it.

NEVER BUY FROM DELL

SR# [protected]

In 2016 we bought this computer at Best Buy in Crest wood Illinois. It became wholly corrupt in February 2018 according to the Geek Squad in Best Buy store.
This is unacceptable, even though the limited warranty is expired we paid over $600 dollars for a computer to last less than three years.

I would like some store credit in order to buy another one. It is only fair and just as this computer should not have expired in such a short itme. Because it did it must have had a very short life expectancy when you began to make them.
That is neither fair practice nor fair trade.
If I am not given any credit towards a new one I will be filing a claim in small claims court.

"DELL Repair Depot Ruins Professor's Laptop: Sends It Back Without Repair, Replacement, or Regret"

"DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL Repair Depot took a problematic but functional new Inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it's a thousand dollar doorstop. Every relevant manager at their headquarters in Round Rock, TX knows: The President, The Vice President for Customer Care, select members of the Board of Directors, and a key representative of the Advanced Resolution Team.

Over the last year I have sent them 75 emails. My computer was under warranty when it needed service but DELL refused to honor the warranty. See a detailed discussion of how they dodge responsibility in earlier reviews that I wrote for all the major consumer outlets.

One thing is certain:

DELL, from bottom to top, simply does not care what the consumer thinks and it would prefer to lose hundreds of dollars, thousands, possibly hundreds of thousands in sales rather than honor its obligations (even if the obligation amounts to a $300 repair).

I would like you to help me make them care. After you read this please send this to your circle of friends and ask that they send it to theirs with a similar request that it be sent . . . and so on. In a very short time we should have hundreds then thousands, then perhaps hundreds of thousands of posts circulating. It will be interesting to watch them try to ignore a social media campaign of that size. In your message please be sure to include all the other computer choices out there Lenovo, Microsoft, Velocity Micro, Acer, Asus, Samsung, Apple and any others you'd like to include.

Thank you for your help, this is truly one of those times that I could not do it without you.

Best,

Dr. Smith

I bought this Dell computer in November 2015, and shortly after that I went through to home visits by Dell technicians to replace the motherboards. After that, the computer seem to work fine for a number of years.
However, since Thanksgiving 2017, I have had nothing but continued breakdowns. I have had to ship the computer back to the Dell technicians to time separately because they did not catch the real problem and that was a hard drive failure. Now, I have multiple failures across a spectrum of different components including the touchscreen USB receiver is not working Intel wireless Bluetooth not working and a number of other USB ports not working.
After talking to Dell technicians again having run my own diagnostics first, they took control of the computer and tried to do the same things that I did with no success. They then requested that I shipped the computer back again. This is simply intolerable and a complete disaster. I believe this computer has long qualified for being replaced and that was a refurbished one. I have recommended Dell for many years because this is not my first notebook. Now I feel embarrassed and my reputation is in jeopardy because I have recommended this computer system for many of my friends and family. I am not sure just what I can do at this point because I am simply livid that I have to send it back again. I depend on my computer for my livelihood and for working. From my home.

Ordered new adapter and battery 1/31/17... Dell sent me a battery that I couldn't use. They sent me a battery that had to be for another computer, the "replacement" battery was much longer then the battery that came with the original computer. (the original battery that came with the computer lasted for at least 4 yrs.
By the time they sent me a battery that fit, it was the beginning of march 2017.
When I tried to get a replacement on 2/9/18 (the battery will not charge) they had me on the phone for 2 hrs... Spoke to 14 different people... Two of the 14 told me that since I had been shipped a battery (the one that didn't fit my computer) on 1/31/17 the warranty "started" on 1/31/17, when I explained the first one couldn't fit the battery compartment, that's why I didn't get what I paid for until march, they said there's nothing dell can do.
With that said i've been a customer of dell for years.. Home, business, kids collage, you name it... Its been dell... What a waste of loyalty.

Dell repair depot ruins professor's laptop: sends it back without repair, replacement, or regret"

Dell continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a"not our problem" point of view. Recently, dell repair depot took a problematic but functional new inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it's a thousand dollar doorstop.

Every relevant manager at their headquarters in round rock, tx knows: the president, the vice president for customer care, select members of the board of directors, and a key representative of the advanced resolution team.

Over the last year I have sent them 75 emails. My computer was under warranty when it needed service but dell refused to honor the warranty. See a detailed discussion of how they dodge responsibility in earlier reviews that I wrote for all the major consumer outlets.

One thing is certain:

Dell, from bottom to top, simply does not care what the consumer thinks and it would prefer to lose hundreds of dollars, thousands, possibly hundreds of thousands in sales rather than honor its obligations (even if the obligation amounts to a $300 repair).

I would like you to help me make them care. After you read this please send this to your circle of friends and ask that they send it to theirs with a similar request that it be sent... And so on.in a very short time we should have hundreds then thousands, then perhaps hundreds of thousands of posts circulating. It will be interesting to watch them try to ignore a social media campaign of that size.in your message please be sure to include all the other computer choices out there lenovo, microsoft, velocity micro, acer, asus, samsung, apple and any others you'd like to include.

Thank you for your help, this is truly one of those times that I could not do it without you. #neverdellnever

Best,

Dr. Smith

Purchased a new Dell computer in April of 2017. Paid good money for the Optiplex 5050! New machine came in, and was defective out of the box. Would not turn on. The replacement machine was installed. Motherboard failed last month, December of 2017. First Dell tech that came out to install a new motherboard found the one he brought was defective, and no installation that day. The next Dell tech installed the new motherboard.
Then last week, another motherboard failure! New tech installed the third motherboard. Keeping my fingers crossed.
All this has cost me many hours of my time in total frustration!
Promise to Dell...never, ever, will I purchase another Dell computer!
Various case numbers available upon request from Dell.

After few updates from microsoft i noticed my computer goes all white (the sreen) that is, even if i am on YOU TUBE. I have to press the escape button +ctrl key in order to get out of the white only screen. this start happening only a few days ago. Will you help?, The white screen happens when i stayed inactive of the curser longer than a minuete or so. I am not sure if this is a DELL A10 or Microsoft windows 10 operating problem or if the laptop has a VIRUS?. Please help. e-mail : [protected]@gmail.com In addition, the white screen happens just right after start-up.

I purchased a new Dell computer for a relatives Christmas present and had it shipped to him during the first couple of weeks in December.We also ordered an additional 4 GB's module thinking we could add that to the 4 in the new laptop.
I was unable to make it down till after Christmas to help with the additional 4gb add-on only to realize we could not add a second module. So I tried to contact customer service and they were shut down. The next day I had to take my mother-in-law to the hospital with what turned out to be a serious heart problem which has ended with her in Hospice care. During this time I just purchased a second Dell computer locally at a Best Buy with the intention of returning the first unit for a refund.
I also sent an email to Dell requesting the return explaining what happened. NO RESPONSE. So I have finally had time to call them only to be told it is out of their "30" day policy for a refund ! They could NOT find my email ...Right ?
I was told by Sandra "Supervisor" there are NO exceptions for any reason. This is the end for me with Dell.
The 30 day policy is crazy to begin with especially around a busy season like Christmas and then for them to hear my story and provide no way for me to get a refund...that is the last Dell computer I will ever purchase. Buyer Beware.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $319.
Preferred solution: Full refund.

I just bought the dell computer and it was on open box so there was no manual inside. I called and I was told that I had to print 100 pages on my printer that would not seed a manual I think that this is wrong. Would it be at all possible to mail me the manual for my computer I have 3000 series all-in-one
Model # 3265 - A067 Black
SKU#6111242
Thank You
Mary McCarthy
13 Melvin Ave
East Brunswick NJ 08816

PFA - invoice

I had purchase Dell Laptop on 30 sep 2017, Invoice no CCINV-[protected] From Iban Battuta Mall, Dubai, United Arab Emirates (Attached Hereby Invoice copy)

At the time of purchase i was told by E max sales person that Dell laptop contain international warranty and it has also service center in your city (Jodhpur, India).

But now i am facing problem in my dell laptop, screen blinking.

and now Dell customer is saying that you don't have India warranty and there is also no service center in my city (Jodhpur, India).

Now dell is asking me again purchase the warranty.

Why should i purchase warranty again.

And they are taking 15 days to solve my issue, i am professional and my earning depended on my laptop. So how i can bear 15 days without earning.

Kindly help me.

Regards
Ankit Boob
+91 [protected] (India)

The is a government agency created by the Federal Government through Decree No. 45 of the 1988 as amended by Decree 35 of 1992 referred to in the statute books as the FRSC Act cap 141 Laws of the Federation of Nigeria (LFN). Passed by the National Assembly as Federal Road Safety Commission (establishment) Act 2007. The agency's major functions are;
 Making the highway safe for motorists and other road users.
 Recommending works and devices designed to eliminate or minimize accidents on the highways and advising the Federal and State Governments including the Federal Capital Territory Administration and relevant governmental agencies on the localities where such works and devices are required, and

December 4, 2017

I purchased (by taking out a personal loan!) an XPS Dell laptop for my son to help him begin a new employment opportunity for him.

The laptop was purchased on September 6, 2017. (Yes, less than three months ago!)

The product arrived from shipping in the original computer box as if purchased off a store shelf. Maybe this is partly to explain why upon opening the box the "F1 key" was missing off the keyboard and we were unable to get it back on properly. Perhaps Dell should consider shipping their products in a safer manner to ensure that when the product is received it isn't already damaged!

Approximately three weeks ago, my son noticed the headphone jack was not working properly on his new laptop. He has apparently been corresponding by e-mail with US_CTS-Support, Siddharth Xavier, Dell Technical Support, regarding the headphone jack issue.

He was advised by Mr. Xavier to return the laptop for repair, which would require my son to be without the necessary equipment for him to conduct his employment for 10 to 12 days!

Over a few days of my son considering whether he should return the laptop to Dell thus leaving himself unable to work for two weeks by returning it as requested by Dell, the computer then began "crashing" every time he opened up the Adobe program. It also continually disconnects from wifi, when still connected to wifi and wifi is on. He now has no choice but to return the laptop as he is completely unable to perform work as necessary.

The laptop has now been returned, per your request, at a cost of $37.12. I am requesting a reimbursement from Dell in the amount of the $37.12. This cost was incurred solely due to a malfunction of a new product sold by Dell.

I am also requesting that we be provided with a new replacement for the one we have returned. This cost of this computer is considered a big expense for me, requiring me to take out a personal loan. My son and I selected Dell as we had confidence in their products. Therefore, we expected to receive a product that works properly and not one having all these issues within two months of purchase.

Attached, please find proof of purchase receipt and a receipt for shipping the laptop back to Dell, for your review.

Please contact me or my son to inform us of what your intentions are to keep this Dell customer satisfied.

Barbara Carlson, [protected], [protected]@yahoo.com

Jacob Roper, c/o 357 Dalton Avenue, Sanger, CA 93657
559-696.5253, [protected]@yahoo.com

• DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor its warranty, then you are essentially buying a computer without one. How much of a reduction in price does that carry, when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not even at 70% off. In less than a year you could end up with a very expensive doorstop.

My whole experience is recounted below:

A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you it's really bad right now. We're talking about a company that will do most anything to avoid making good on its warranty.

Senior management knows, they just choose to do nothing about it and they're sitting on my laptop. They've neither fixed nor returned it, (after a month it came back, no better for my effort). I know Management is fully aware because I wrote the President in Round Rock, TX, all the Executives whose addresses I could find), key members of the Board of Directors, the COO of DELL India and every DELL location. Everyone knows, nobody cares. You have to ask, is this a company you want to do business with?

54 emails. That's how many since September. Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be clearer: DELL is trying to duck its responsibility to repair under warranty. There was a brief attempt by its people to shift responsibility - "there's a spill on the keyboard, " I was told. No, I've understood the responsibility that needs to be exercised around electronics since I was five.

If there was a spill then it happened at their shop. After this response the best the team could do is to repeat itself endlessly without sense or reason though at least two or three employees promised they would take care of it and then didn't. At one point I questioned one of the employees promising repairs would be done to my satisfaction. When I asked him if he was sure he said, "Sir I am a man of my word." I never heard from him gain.

Generally, the corporate line was towed, in hope that the customer would get tired and go away. I know this technique. I teach it. Nissan (like virtually all Japanese companies) has been using the strategy since the late 80s early 90s.

Prior to a piece I wrote, I spoke to their Director of Communication in Smyrna, that's how I know. Of course, the difference between DELL and Nissan is that I've never been sorry I purchased something from Nissan.

I told all DELL's employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. HQ in Texas didn't care about this campaign either. I imagine they figure the money they'll save not honoring customer warranties should help offset the loss of sales my campaign my campaign might inadvertently cause.

DELL was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button - or are you going to claim 100% quality assurance. As a Professor of Communication, the campaign isn't going to be taxing.

I come into contact with hundreds, if not thousands of Professors worldwide through conferences. The academic community will want to know. What is happening with DELL and should universities rely on them as much as we have in the past?

DELL knows I'll continue the campaign until it takes root and I'll have a good technician have a look at my laptop so he can tell me what they did and did not do.

It's not a threat, that's not who I am and not in my nature. It's simply a communication plan as expressed in 55+ emails and over the course of months. Please don't call me.
Once, I had a problem with my Lenovo. Know what that company's team said? "In three days you'll get a box. Send it in, we'll take care of it." Overall, it took five days from when I sent it to when it was back on my doorstep. Good company, Lenovo. The difference in corporate practice is stark and perhaps all the consumer needs to know.

It took me a year of trying to get DELL to look at my laptop and in no time, they sent it back with an email that said it would be arriving "unrepaired".

I realize you have a choice of where you spend your electronics dollars, and anticipate you will be wise enough to select anything except a DELL. No matter what the discount, an expensive machine is near to worthless if, in effect, it has no warranty. There is a lot of good competition out there where it is possible you'll find superior quality. Also they carry warranties. Real ones, that provide real security and genuine peace of mind.

If you'd like to help spread the word, please feel free to post this complaint on all your social media and I would kindly ask that you suggest the same to your friends and ask they do the same.
Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full refund.
I liked: What the promotional literature said.
- Dr. Smith

Timed deals with no availability after 30 seconds. Thursday 11/23 8 pm eastern time, logged on and had page loaded started trying to enter deal at approx 5 minutes before the hour. At 8:00 and approx 30 seconds response was deal sold out. Then directed to other more expensive "deals". Classic bate and switch. How can Dell do an online special that sells out in less than 30 seconds.

Dell customer servers just chatted with each other and discussed to ignore me, the customer, when one of the customer server is serving me. He sent what was going to talk with his colleagues to me by mistake, so I found out. He tried to explain to me that is supposed to send to another customer but I received it by mistake. Well, I cannot believe another customer on their chatting list knows me-lie. I have saved the chatting page.

Your software writers need to test your updates a lot better. A few months ago I ran an update that corrupted the bios in my 3052 so that it would not boot up. I tried cnrt, alt, del, I repeatedly turned the computer on and off, & I unplugged and plugged it in. All I got was an steady orange light from the power button. I just ran the updates for my 3252s and after neither of them would connect the ethernet adapter that you install on the computers you built. I had to use window to reset them and in took about another hour of downtime for each one. Please check these things out thorughly before you send them out and start annoying us with the constant update alerts!

My Dell Inspiron 3650 does not display the monitor after sleep mode. The only way to get around the problem is to reboot. After a few reboots, all data files and settings disappeared. From then on, every time I rebooted any data I had saved would be lost. Also, all settings would be forgotten. I called Dell support on 10/20/17 and spoke to Sivvsik. She told me she couldn't help me since I was out of warranty. She said my warranty expired on 3/29/17. I told her I have a receipt from Walmart with a purchase date of 8/9/17. She said the warranty is from manufacture date and I should return the PC to Walmart. I went to Walmart and they said their return period is 15 days and that is why they sell extended warranties.
The PC does have a label stating [protected], but the outside of the box has a label displaying "DELL INSPIRON 05/18/17". I think that's misleading. Maybe Dell should tell customers to open the box before they buy it and ignore the dates on the outside of the box.