Delta Cargo
Reviews and Complaints

Im not going to say where and which, but I'm going to start from the service from Lagos Nigeria. Goods were schedule on December 21 2022 to the USA. We haven't got the report or any details in December about our goods, if it was already placed on the plane or not. I message the delta cargo claim about our 7 piece item that has been stuck in Lagos Nigeria, and 3 days later they finally replied 01/23/2023. January 27th 2023, was when we started getting details of our shipments. Why we didn't the details on December when the goods has been stuck in lagos Nigeria. We picked up the goods fro DFW delta cargo, majority of our goods are damage, (we have photograph for proof). Not only our products are damaged, but majority of the goods are closely expired due to the 2 months it has been stuck in Lagos, Nigeria. We have gotten our goods, its smelly, damage and some are Almost expired. We understand that the service between countries with cargos, its not easy, but we paid everything international upfront for our goods to finally arrived unsatisfied.

waybill number 006-[protected]

Oluwasuen Olufemi

Folk Lyft driver who is loading on bldg 21 dock door 4 looks like fork lift driver from Guyana back ground talking his on his personal phone arguing with someone while upset apparently breaking pallets and still continue arguing over his phone while loading 0 concerns about safety of the ppl standing by while security guard sitting there doesn’t have any concerns. They all watch over each other behavior and cover it up guard is from Guyana back ground too refuse to say his name this is unacceptable and unprofessional with as many ppl they r job less right now I am sure someone can do much better job thank you!

I'm a service member with orders to Alaska for myself, my family, and our two dogs. Our flight will be leaving 10 NOV at 6 a.m.Delta Airlines has given me plenty of information to ensure the pets have been added to our Itinerary and will be on the same flight with us as checked baggage. Delta Cargo of Austin, Texas Airport, doesn't seem to understand hours operation especially during flights from their parents company. How can you have a flight leave at 6 a.m. but you Delta Cargo doesn't wanna open until 6 a.m? How can they also require us to be there 3 hours pior to departure when Cargo is still closed? How can Jonita Kohlheim of Delta Cargo Customer Service tell me to just reschedule the flight that the military made for me which is very difficult to do when it's already been purchased? From other account I have been reading Delta Cargo needs to figure out their priorities and stop wasting customers time

I m not happy. I still don't my puppy that I paid for. Now this company wants 950.00 to ship my puppy to me. They wouldn't give me the address where they are in Washington, DC . I'd get in my car and travel 8 hrs to get my puppy Miss Molly. Make a payment. For what? Threatening me that I'm going to charged for abandoning the puppy that I haven't seen. Wtf. I don't get it. Please make me understand.

Terrible experience with Delta Airline and Delta Cargo! They traveled my dog under 85 degrees while Delta is not ready to transport pets! Extremely rude employees without having the kindness to help with more information! My puppy arrived in Tampa FL in such a bad conditions and I was forced to pay hotel and expenses for the night and change my flight!
DL2891/17
006 [protected]
Such a cruel behavior on Delta Cargo behalf and such a bad attitude and frustrated experience for me and my little daughter!

Aimilia Viglas
[protected]

The staff was very rude, and very unprofessional. Was expecting an international cargo and they did not notify me about the arrival of the cargo. Had to call the originating country to get the information about the cargo. When I arrived at their office in Dallas DFW Airport to claim the cargo, they were charging me for storage claiming to have sent me an email notification, even though I didn't receive any email.

When asked to verify the email of record, they couldn't verify they had the right email. They insisted that it wasn't their responsibility to call, even though they had the right phone number. When asked to produce the bill of contract to show where it stipulates email notification is the only way to notify the customer, they couldn't do that.

The manager was also very rude and was not of help. They had very bad customer service.

Way bill: [protected]
3 pieces, 70Kg
Goods were shipped from LOS Nigeria on the 5th of July, 2021 to the USA. We tracked goods and saw there were already cleared by the Customs services. We had all paper works done and cleared with all payments requested of us. Unfortunately, Delta Cargo Warehouse in DFW said they are only having 2 pieces instead of 3. The missing one is the largest part of our shipment and the tracking is showing it was delivered. Where the 3rd one is missing, we dont know. But we believe Delta Cargo has our goods and not the Customs. We got the 2 pieces and awaiting the 3rd one. This has really stressed me out and it is frustrating because that is the most important of my goods.

Our son is being deployed and we needed to ship his dog to us from San Diego to Detroit. We made the reservations and was scheduled to fly September 12, 2020. My son brought his dog to the San Diego airport delta cargo 3 hours prior to departure. No one was there. We had left our home in Michigan for the 5 1/2 hour drive to DTW. We called customer service only to find out that the rep that made our reservations never checked on whether the facilities were even open on the weekends. Thankfully Glen helped us reschedule his flight for Sept 14. He spoke with his cargo lead and was told that for the inconvenience caused by Delta we would only be charged $250 instead of the original cost of $477. He arrived at San Diego cargo at 5:20am. They did not open until 5:30. By the time they waited on him, 20 min had passed and they proceeded to tell him he hadn't gotten their in the 3 hour prior time. They accepted the dog and proceeded to charge him the $477. He showed him the email that said the charge was only to be $250. She told him there was nothing she could do about that and he needed to contact customer service. We contacted Wanda and by the time she was able to get through to San Diego the attendant had already closed her drawer and it couldn't be changed. Even though Wanda was able to clearly see that the charge was to only be $250. This whole process was one problem after another. Very discouraging and disheartening. Thank goodness for customer service reps Glen and Wanda for helping us as much as they could.

On 10-1-19 I shipped a registered purebred 8 week old puppy in a small carrier measuring (23×15×16) yet was charged for a medium size carrier with assurance my puppy would arrive in Boston MA in 10 1/2 hours at 6:26 pm with stipulation that dog food and water were to be given after 6 hours of travel. The puppy missed the flight in LaGuardia NY and arrived in Boston MA 6 hours late. Which kept the puppy in confinement for a long stressful 16 hour flight. By weight the puppy was 7 lbs weighted by the veterinarian on September 26 2019. I was very concerned but assured by phone by a Delta Cargo Agent during the flights delay that I would be appropriately compensated with a refund.

I was to receive an shipment of fresh products that by the shippers account was scheduled on the wrong connecting flight . I called 1-800-352-2746 and spoke to "Denise" at 7:30am (shipment was scheduled to go out at 10:50 am) to have the fresh products moved to another flight. She said NO, it was our fault that it was booked on the wrong flight. I asked her if she could simply send an email to Atlanta and see if it was possible to change it, we still had 3.5 hrs to correct "our mistake". She said "NO"
The customer service offered by this Delta Cargo representative certainly have to "Start Climbing"

Had a booked reservation for pet travel through RDM airport for this morning 5/22/2018. Arrived an hour ahead of schedule at 4am (paperwork said to be there at 5AM) Lobby was deserted and nobody behind the counter. I rang the call bell, and a Delta agent came out. I explained what I was there for, and she said, "I'm too busy — you'll have to reschedule". I explained that I had a reservation and that I shipped a pet just the day before at 5AM, and this morning arrived an hour earlier to facilitate things — so clearly there was plenty of time. Her response: "you should have gotten here at 3:30am". I looked at her blankly and said: "You don't open until 4am". She rolled her eyes, turned her back on me and walked back into the office shutting the door behind her.

The encounter was so brief and dismissive, I did not even have time to get her name.

Since there are no Delta flights leaving from Redmond OR until 6AM I am unable to understand what she could have been so busy with...

Delta Cargo damaged an antique furniture shipment from the UK to the US in July 2017. The shipment was clearly marked, Fragile and this end up, Do not stack. I submitted a damage claim 7/31/17. I received no confirmation or status reports until I called Delta. The claim was FINALLY PAID 12/2017 and a check was mailed 12/19. I never received the check. I called and the original check was cancelled and another check mailed 1/19/2018. I have not received that check either. I have emailed and called many times. I am told that no managers are available to speak to and when I asked to be transferred to accounting, the department to cut and mail the check, I am met with an answering machine and no way to speak to a human. I have left messages, and received no call back.

1/2/17- 3:30 pm. I would like to file a complaint against Bill who works at Detroit Metro Airport in Delta Dash Cargo. I was expecting a shipment from my brother-in-law, who has formerly worked at Delta Cargo. It was quite a heavy shipment weighing about 60 pounds. I was unable to lift the box by myself and asked if there was anyone who could help me. He rudely told me that there is "absolutely NO way" he would come help me place my shipment in the vehicle and that I needed to get a different cart from the airport to transport it to my car. His attitude was absolutely terrible- he was so incredibly rude with his tone of voice, treating me like I was a child which I did not appreciate. My brother-in-law told me I would be able to pull up and they could place the shipment in the car for me no problem at all as I have done several times at other Delta Cargo locations. At Detroit Metro Airport in Delta Dash Cargo, I was told I needed to park in long-term parking to get my shipment (let me remind you that it was approximately 6 degrees outside.) I told him that I must refuse the shipment because I am unable to lift it on my own. He then proceeded to tell me that he could "ask the guard if I could pull up" so that I did not have the lug the box by myself to the car. The guard said that was fine. When I pulled my car up, he rudely said, "you are going to need to help me lift this, I'm not doing it on my own." The negative attitude was unnecessary and so disrespectful. People like Bill should not be working in customer service and I hope you take this compliant seriously. I have had a terrible experience and I do not ever want to come back to Delta Dash Cargo.

Laura

My family was moving from Tucson Arizona to Cincinnati Ohio. As soon as we knew our moving date, we called to book the flight for our chocolate labrador, Mousse (spelled like the dessert...because he is chocolate). We called initially about 45 days prior to the desired flight date and were told we couldn't actually get him booked until two weeks before the date. We were also told that it was good that we were booking when we were because Tucson had just been added (on an updated list) to the "Summer program", which meant there were air conditioned accommodations for moving animals to the planes when temperatures exceed 85 degrees. They said the Summer program would be in effect for Tucson two weeks before our flight date. We called back at the two week window and were able to book the flight. We confirmed with that agent that Tucson, as well as the connection in Atlanta were part of the Summer program. They confirmed these facts (per an updated list they had) and assured us we were all set. The day my wife and I and our 4 kids were scheduled to depart, we had to bring our dog to the airport 3 hours before his flight to get him checked in (our flight was scheduled one hour after his). We arrived and were told he would not be allowed to fly because temps were going to be higher than 85 degrees. I told them it shouldn't matter because they were part of the Summer program. The Delta Cargo worker told me they were not part of the program and certainly couldn't take him. At this point I had to scramble to make plans to leave my dog with a neighbor and re-book him on a flight early the next morning (8 am flight which required a 6 am check-in). My dog was brought back the next morning and they were 2nd in line waiting when the office opened its doors at 6am. The first customer took about 15 min to conduct business before my friends got to the counter to be helped. They said they were checking our dog in for the flight and were told they had missed the "mandatory 2 hour prior window" and he would not be allowed on the plane. They had to bring him back home another night and came back the next day (they were recommended by the worker to get there 30 min before it opened to ensure they were the first to be served so the window wasn't missed again!). When they arrived this time, they were the first to be seen but were told, once again, that he couldn't fly because the credit card number we had given Delta Cargo on the phone (they put in the notes section to be charged at time of check in since they don't take payment in advance) wasn't processing. My friends tried using their card to pay, but found that it actually was Delta Cargo's card processing wasn't working. They were told (since they didn't have $500 in cash on them) that once again he couldn't fly, so once again they went home. The next day, they arrived 30 min before opening AGAIN, this time with cash, and were able to get our dog on the flight.
Unfortunately, this is not where the pain ends... I was waiting at CVG airport when my dog arrived. The person at the desk commented, "oh, you are here to get the lab...good, because he doesn't look good at all". I ran to see him and he was in his kennel, completely unresponsive. I took him from his kennel and had my friend drive me to the nearest animal emergency center (20 min away). My poor dog seized several times on the trip while I tried to get him to drink water, and died only 1 min from the hospital, laying in my lap. The vet who inspected him commented that he was severely dehydrated and showed signs of extreme exposure.
We had sent him with a full bowl of water and extra water and food with his kennel. The only good explanation is that he was left in an un-air conditioned location somewhere. To make matters worse, I tried to call Delta Cargo to discuss what happened and request they investigate and was told my dog is considered the same as any other cargo and their only mechanism for complains is through filing a "damaged goods claim". I did so and was told they would get back to me within 90 business days! I've tried to follow up and keep being told there is nobody to speak with and I have no choice but to follow their damaged goods process.
I'm EXTREMELY upset and disgusted with how Delta has handled this. Pets are members of the family and shouldn't be treated like any other "cargo". This was the WORST customer service experience I've ever encountered and I'll encourage anyone who wants to ship an animal to consider all options before ever trusting Delta with their family member!