Dermawand
Reviews and Complaints

I purchased the Derma Wand Device 2 years ago, after seeing infro commerical on the product the advertising look interesting to try my facial skin was excellent no flaws. I thought this Derma Wand device would just keep inhancing my face. But it didn't it scare my face under my eyes it burn my skin badly. Once I order the Derma Wand with the instructions pamplet and video on how to use the Derma Wand device. It came with a face serum and a face cream I used as instructed follow all guide lines as directed. First day use it applied the serum first then the Derma Wand device I started feeling a tingling sensation ok I thought it's working, second time using it same procedure put face serum on then the tingling started again along with a burning feeling. I'm saying to myself this can't be right, I turn off the Derma Wand look at my face under my eyes deep reddness of pain. I stop immediately feeling that pain, the next day my face was scaring under my eyes and on the side of my face. I have pictures of my face before this injury and after what this Derma Wand did to my face.

I followed instructions for the Dermawand also used the cream with it for about 5 months. I used it on upper and lower eyelids, also under chin for slight saggy skin. I decided to stop using product and within a few weeks my skin begin to sag 4x worse then it did in beginning. My skin sags so much now that it gives it a dark appearance and it looks like I have two black eyes. So far i have went to several skin doctors and because of my African American skin they say laser will not work to correct. So i am stuck wearing a bunch of makeup to cover this. DON'T BUY A DERMAWAND THE LONG TERM RESULTS ARE NOT WORTH IT.

J.R.
NY

I need to talk to someone, all of the telephone numbers refer you to customerservice @ictvbrands.com No one gets back to you. What has happened? My dermawand isnt working and I purchased a five year warranty in 2017.
I am being asked to write more in this square, but I have said all that needs to be said. I hope someone will please connect me to a rep from Dermawand. Thank you.

Just purchased this product May of 2019. The product bulb shattered on me. Luckily it was not on my face at the time.
Called the company to have it fixed or replaced. They said they would replace it for a cheaper model not the model I purchased(derma wand pro). Had several customer service representatives hang up the phone on me and when I ask to speak to a supervisor they are not available.
This company will not get away with treating customers like this. I will make sure I get the product I purchased and I will go higher up and make this company aware of how awful these representatives treat there customers.
This company is a scam!

Hi, I bought this product just maybe 6 months ago, I loved it. Recently tho I was using it and the end exploded into shards. Makind a small cut on my cheek. U kept it in its original box not sure what happend here .I was going to replace it with the pro but thought I would reach out and see if there is any kind of warranty, discount perhaps? I'm disappointed in the fact it only lasted less then a year.

I purchase dermawand and since Monday and today is Friday, I have been bedridden with a horific Migraine. This occurred after second treatment.

I see another dermawand user also experience similar situation with migraines after using Dermawand.

I love the concept of dermawand actually think it was helping. However, the pain totally outweighs using a product that can trigger such exacerbated pain.

If other users have a sensitivity to headache or migraine be VERY Careful! Dana. AZ

We were told that since we mailed back the skincare products, we would get this money put back on our card. It has been months and no refund. I did not use the extra skin care products totaling $113.00, I sent them back untouched. We called and spoke with representatives twice and told we would get a refund, and if not to call again. I`m tired but I still want our money back but I may not get it back. Be very careful to make sure when you are sending their products back that are willing to do everything you can to get your refund back. And I hope you don`t have as much trouble as we have.

Hello,
I ordered my Dermawand on amazon and it was delivered on April 20, 2018. Worked well for a few weeks and I was very happy with it, but in the last week only works on setting 9 and even then it is weak, which is very disappointing after only a few weeks' use (twice a week).
I purchased this in the US but live in Israel and the UK and would appreciate a solution to resolve.
Thank you,
Ruth

I purchased my first dermapro out right. Shipping and handling is supposed to be priority, and free. However when I saw my charges, they charged me 14. 95 + 19. 95 for shipping and handling.

I called customer service and they basically tried to say that 14. 95 is for the Cosmetics that comes with it for free. The 19. 95 is for shipping and handling and customer service told me that it clearly stated at the bottom of their website. I told him that that was for the trial of 30 days. I purchase the dermawand pro outright. He tried to say no, there is no free priority I read it wrong, and that shipping and handling and processing is for both charges.

I asked for supervisor, and she told me that my shipping is priority because it's coming 10 to 15 days instead of 15 to 20 days. I asked her that I was supposed to have free priority. She didn't have anything to say about that, or an excuse for the double shipping charges. And would not reimburse me back my shipping and handling charges.

Folks, dermawand is cheating people with shipping and handling fees. And giving false advertising 4 free shipping. Beware.

From concerned customer

I use this product once. I use 3 strokes across my face from my cheek to my temple and that was it. The next day the right side of my face started getting numb. The numbness went through the whole right side of my face. I was admitted into the hospital and they gave every test possible and don't know why my face is like this. I been seeing a neurologist ever sense. My face has been like this for almost 2 months. I believe the Dharma Wand is the reason.

I ordered the free trial and paid processing I've been thru this twice. Both times the processing fee was taken from my debut card and a week later derma wand cancelled my order they said payment was declined. I i never. Re iced the derma wand and I had 2 weeks before a payment was due I have. The snap shot from the confirmation derma wand sent me. I want either my money or I want a derma wand. I have talked to someone at derma wand they did not even try to resolve the problem and they were very rude my e mail I
[protected]@gmail.com.
Thank you
Melissa Compton

I got dermawand at end of january 2018 and reutrned it beginning of february due to horrible reaction on my eyes, forehead and neck. I sent it back way before the 30 days was up for free trial and have yet to receive my refund. I spoke to someone in customer service two weeks ago to get this resolved, because I noticed a $60 pending charge for dermawand, so I was like wtf? The man I spoke to said no worries, we will refund in 2 business days... Yeah right! I still haven't gotten it put back on my account as a refund and the $60 charge did end up going through. I am pissed. This is such a freakin mess! Y'all need to get it together.

Thanks.

Worst headache/ migraine of my life and new eye twitching after using this for three days! I am a registered nurse and have tried different products for "fun" although I knew this was not going to give instant results, nor results like botox or juvaderm I thought for 89.00 on kohl's website I thought I would try it. I did a quick google search to make sure it wasn't a coincidence that I got a migraine the next day after starting it (was a low grade one and I didn't make the connection), so I continued for another day. Wow! I was almost in the er with the worst headache of my life yesterday. Today I feel a little better, and was thinking about what "triggers" I could have had because I have had these headaches under control for at least a year now. I get them here and there but nothing like this one!
The other seriously scary thing going on is my right eye has started to "twitch". It has never done this before and had been non stop since the day after I used it for the first time. My entire eye lid and muscle around it is "jumping" like crazy.
Has anyone experienced anything like this? Now I am very worried that this device has caused damage! I am looking for anyone with similar experience. I am a nurse so I am not "freaking out"- but lets just say I am concerned.
Thank you!

I purchased the derma wand first of september. I received the package no problem. I had 30 days to try product and decide to keep or return it. I was charged before my 30 days were even up. One or two days later I was charged again for a package that I hadn't even received. I called regarding this matter and had a very hard time getting through to the correct people I needed to talk with. I canceled all future orders and requested the return label that I never received. I had to contact customer service several times before I got the return label. I was told to send both packages back with the same label. They received the package and took forever to complete the refund. When I finally got the refund it was only part of it. I am still trying to get the rest of the refund and it is now october 23 so a month later. They had no problem taking my money but take their sweet time on doing the refund.

Michelle

I purchased this item over 2weeks ago and as I have moved house I have lost the packaging. I wish to return this item as it no longer works. Plugged and switch on at all settings the wand does not work at all

Model no is IPXO ICTV USA
I would prefer a refund for this

Please send full details of where and how I return this item

Kind regards

Sharon Treffers
[protected]@icloud.com

I sent this product back, yet they continue to charge my credit card. I saved the label from where I peeled off where to send it and attached it to the package.. same box they sent it to me.. now they tell me they don't provide labels.. I have been charged almost $100.00.. after the $14.95.. I even have a signature where they signed for it. It ships to a warehouse.. then they claim its not theirs.. and continue to charge you.

The end of the derma wand fell off whist in use thus was potentially dangerous. I have completed the for and heard nothing which I think is totally unacceptable. It looked as if the glue holding it had dried up. Having only had it a matter of months I think a replacement or refund is in order.
Can someone please respond
Mrs carolyn wild
10 luzley road
Mossley
Ol5 0jb

It is a scam. Returned the wand with the creams in the same box but warehouse said wand was not received and refused to refund money for the cost of the wand but only cost of creams. Wand didn't help the sagging but made it worse! Area around my mouth looked years older not younger in just a week or 2 of use!

I ordered Derma Wand on line and before I even tried the product I cancelled my order. I authorized 14.95 and at check out they taxed me over 12 dollars for the shipping. I mean what legit company does that. I immediately called to cancel and they made excuses why they charged without my authorization and gave me a hard time. I went to ebay and got it for way cheaper including the shipping.

This company uses highly deceptive advertising; which includes hidden "processing fees" and extremely high shipping charges.
I ordered this in march 2016, stopped working in may. Was charged $10.95 to return the product. The second one does not work as well as the first one.
Purchased for a promo of $110; they have now charged my credit card for a total of $172.43.