Dermawand
Reviews and Complaints

I bought dermawand and while I was on the phone with the rep, I specifically told her I do not want any "expert beauty advises" or creams or anthing else. Next thing I know I see two $59.99 each monthly chages for consultant advise I have never authorised to be taken out of my accout, or agreed to purchase. I chargedback one, and tried to chargeback the other, but was unsuccesful. They lied to my cc company saying they had a transcript of the recording saying I agreed to the charges. Big lies! That was not the case. I asked them to provide he actual recording, and of course they never did that, which is how I was able to charge it back. The other chrageback was unsuccessful due to time limitation. I can imagine what theor chargeback rate looks like and cannot wait these guys to be terminated from processing credit cards due to excessive chargebacks. Oh, by the way, the dermawand does not work at all. It is a waste of money! Spare yourself from the trouble of getting this junk and going through a nightmare.

We called and told them we wanted to trry product first and if we wanted anything else we would order it. They took money out of our bank for 19.95 and we called them when we got it told them we were senior citizens on limited income and under no circumstances were they to do that again! But they did and when we called again they said well you have to pay $10.00 reship fee I will be darned if I am going to pay for there mistake.

One of the worst experience I had. The product doesn't work at all and they lied. On tv their adverting that 100% they going to refund but it is not true. I brought the product on 10/09/14, it does not work at all. So I returned it before 30 days. I called to customer service more than 10 times because I didn't get any refund, email or phone call from them about returned item. Finally they refund me on12/24/14 but not the whole amount I paid. They keep $10.84. I called to customer service and talked to "lucia" how was so rude to me. She was yelling and when I asked her name she said"luccciiiaaaa". She told me that $9.95 is nonrefundable. I told her on their site shows its 100% guaranteed refundable. I am not happy with the product and customer service. Don't buy, it is spam. They used your money for a few months, they do not return your whole money. You will charge twice one for your credit card because they will refund you in 3 or 4 months and one for nonrefundable amount. Shame on you for lying.

This company is a joke. This product is a joke as well. They will add extra products to your order without your knowledge and then charge your credit card monthly for them. Overdraft are rampant in bank accounts of dermawand customers thanks to this company scam practices. Their customer service is a joke. I spoke with three agents; lucia, being the first of three, she was clueless about product knowledge and could not give me an straight answer about what I was purchasing. She set me up for every 30 day charges that I did not approved and I kept getting this expired creams that only caused redness and swollen face.
The second agent was someone with the name of luis or louis, this agent needs to learn english and manners! He was so darn rude and loud that I had to hang up the phone on him.
Lastly, the third agent I spoke with during my 5th call to resolve the scamming scheme they were doing with my bank account was named aron which told me he was the supervisor on duty. That "supervisor" had no idea how to solve my account issues and told me basically I was screwed and had to eat the charges because they did not take creams back. I told him I will accuse dermawand of scamming its customers and report to different business controls agencies such as bbb and local authorities.
I called back and two agents were very professional and gave me excellent customer service, I don't recall their names but I believe they were george which despite his accent was very polite and knowledgeable and a woman whom I believe name was gloria or loria. These two agents did a good job and would make you have some hope in the company. But as far as the rest whom I spoke with and the scams runs by this company, I can only wait to see it burn in a courthouse during afternoon news.

I ordered a dermawand and some of the lotion products to try. I did not sign up for recurring purchase of skin products. A month later I am being charged $116 for skin products which were shipped to me. I called customer service to obtain a full refund and the box is unopen and want to return everything. The rep proceeded to act like she was doing this and hung up. I immediately called back and talked to another rep who said he doesn't show I called to cancel anything. I started over and again asked to have everything cancelled and want a full refund of the products mailed to me. He said lotions cannot get a refund. I insisted on talking to a manager. He said it may take up to 2 weeks for someone to call me back! I again asked to cancel the products and return my money. He said he cancelled a march 2015 shipment but he cannot refund me the $116 from december and I cannot return the product. This is illegal! I did not open the product and want a full refund. The fact that I am told I have to wait 2 weeks for someone to call me back is very poor service. How do I get a refund.

It irritated my skin horrible product and the customer service is always giving you the run around. It was after the 30 days to receive a refund. I was aware of that but I could not use the product, the rep. Put me on hold to talk to a manager. When she returned to the call I was informed that I could return the product with no further charges and I was given a return authorization number.
When I returned it I got it with tracking to see when they had received it at the facility. It took them 2 weeks to enter it in the system as being returned and it wasn't entered in as the original date when it was received at the facility.
They charged my card for another payment and when I called to see what was going on, they told me I was misinformed and they
Do not accept returns after 30 days even if they get the product back you will still be charged. Even if you are given a return auth. Number. I was told that it takes them 2 to 3 weeks to enter in returns so basically the 30 day return policy is a scam, just like the product.

I ordered this producr from an infomercial in which they claimed you could just return it, no problems. They are insisting I call them, I am not wasting my minutes as I have read that they tie you up for a long time trying to get you to keep their product, and buy more junk from them. I emailed them and asked them to send me the return number required for return. They responded insisting that I had to call them or I couldn't return the product and would be charged. I immediately cancelled the card I used to make the purchase, after reading horror stories about never receiving refunds, they insist they never received your return, they charge you more money then was agreed upon. I have sent them one more email, making it clear that if they didn't send me a return number, I either would just keep the product, as they can't charge me because they have no valid card number, or send it back without the number. They tell you if you return the product without the number, they will return it to you and charge you for postage and handling. Maybe i'll just keep it, why waste my money on shipping when they are so uncooperative. Don't ever order this product, as along with all the problems with returning it, it does absolutely nothing it promises to do.in fact, many people have been burned and had awful problems with their complexions after using this product. Having had a dermatologist perform what this product claims to do, it was clear from the first time I used it, it in no way worked like the professional treatment. Its basically a flashing light bulb with a vibrating device which makes a clicking noise. I showed this to my dermatologist and she told me to send it back, I was lucky I hadn't suffered any damage and no company can provide something like this and claim it works as there is no fda approval, because it doesn't even qualify as a something they would even evaluate. I advise everyone out there who has purchased this product to immediately cancel their card used to purchase it, whether they think they will keep it or not, as it has been made clear by all of the complaints you will only lose more money and most likely never receive your refund.

Order# 783933 apr 16, 2014. I accepted the offer to a one pay made by dermawand with a promise of $20 off the price. Upon accepting and providing payment, I was taken to an online screen that already accepted the payment without permitting me to review the cost. I was charged at and the regular rate with a requirement to call a 1-800 number in order to receive the discount. This call required me to pay and additional sum in order to get the $20 back, as well as sign up for an ongoing purchase of their produce. The discount was not given, as I did not agree to this secondary requirement. I refused to sign up, and was given (on my insistence) a phone number to call to request the refund. The phone number provided gives no access to purchases made in the last five business days. Ridiculous! This is an unacceptable marketing scheme.

Wow! I'm totally shocked by all the neg comments! Honestly, I love the thing. Can't live without it. I'm 31, don't have any wrinkles at all but I have my mom and grandmothers "chipmunk" cheeks and what they call "bulldog" lines at the sides of my mouth. I've noticed those lines, which have always been there, are a little more pronounced. I bought the Derma Wand and used it to smooth out the lines around my cheek and nose and it worked (temp) first time out of the box. I had to use the lowest setting (settings go from 1-9) for a few days but now I'm on 9 and there is no pain. Even when I first used it didn't hurt as bad as most of you had written. Maybe you had it turned all the way up? You get used to the sensation. I never watched the DVD. When I use it I use clinique moisturizer because the gel ran out and I prefer my moisturizer anyway and it last longer. I pull up on my "wrinkles" and apply firm (but not too hard) pressure and iron out those bad boys. I just go over and over them in an upward vertical motion. Also, I use it longer than they say to. I could spend a good ten minutes just running it all over my face. Plus, my skin feels softer and my pore size decreased. So, needless to say, I'm confused by all these neg comments and I'm so very sorry it isn't working the way you hoped it would.

This is actually not a complaint against the dermawand...but for the ones who have complained about the dermawand... I bought the dermawand last May 2008.. i have had it for over a year and I have not experienced any burning sensation of the skin at all other than the tingling feeling ur suppose to feel when u use it... Ur not suppose to use it at a high number unless ur skin is ready for it.. and the instructions plainly state u do not have to turn it up to get the same results... I also stopped using it for about 4 mths and never experienced my skin being saggier than before as one woman explained in her complaint after stopping its use for 2 wks... I dont' know what these other women are doing or what kind of health status their skin was in prior to the dermawands use; but I have not had one bad experience with it ... I have received the results it stated would happen and have been very happy with it... It could have also been the way they were previously eating or exercising... I have always been in the gym lifting weights and eating proper... so my skin may have been at a more healthier level than theirs to begin with ...Im not saying that is why it went wrong for them, its just a thought.