Menu
For Business Write a review File a complaint
Dexcom

Dexcom review: Dexcom g7 sensor

D
Author of the review
6:54 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the evening of October 19,2023 I became extremely ill. My symptoms included experiencing: shaking, vomiting, severe pain , headaches, as well as disorientation. As a result, I was rushed to George Washington Hospital Center via ambulance. The medics could not get a glucose reading , my breathing was shallow and my daughter had explained that the Dexcom had been giving me reading 53 and lower…and when she was checking on me I was incoherent and stop responding to her voice. It was apparent that something was off and she immediately dialed 911.

After arriving at George Washington University Emergency Room, the doctors immediately began to work on me. They had explained to my family that my blood work indicated that my blood sugar was around 1400. and that the priority was focusing on lowering my glucose levels. As a result of my levels and associated complications , I was placed in ICU for several days. Doctors told my family, but once my levels lowered to less than 1000, doctor’s explained to me directly that as a result of my extremely high glucose levels, I had elevated troponin (heart enzymes used as a marker of a heart attack) which is released from the heart during a heart attack. The doctor further explained that the heart attack was caused by my elevated blood sugar levels because my heart was under a lot of stress from diabetic ketoacidosis and had also decrease my kidney function.

During my two weeks of medical care, doctors took several images of my heart which showed reduced functioning, ran several blood test, assigned me to daily physical therapy sessions, oxygen, and a long list of medication just to attempt to “improve my medical status”. To say the least , I was fighting for my life !

While in the hospital, and after the medical staff , evaluated and had confirmed that the malfunctioning of Dexcom 7 had led to my near death experience, I contacted Dexcom to bring to my concerns and this matter to their attention. Once shared, the customer service provider apologized and explained that it was not my glucose meter, but in fact it was a sensor in the meter that went bad.

In conclusion albeit meter, sensor …it’s all the same to me as a consumer who uses and relies on Dexcom 7 machinery to give accurate accounting of blood sugar levels. What is clear is that , Dexcom 7 is fully accountable for the malfunctioning equipment that gave me erroneous glucose readings that resulted in my declining health, near death experience, and mental stress on me and my family. I am requesting that your company compensate me for medical malpractice, pain and suffering. Please follow up with any necessary next steps and paperwork to expedite this request for damages. Thank you in advance for your review and follow up to my request.

Regards,

Ms. Deborah Whitmyer

Email: [protected]@ Gmail.com.

[protected] or [protected]

Desired outcome: Monetary Fund for Pain, suffering and near death experience.

Confidential Information Hidden: This section contains confidential information visible to verified Dexcom representatives only. If you are affiliated with Dexcom, please claim your business to access these details.

0 comments
Add a comment

More Dexcom reviews & complaints

Dexcom - On December 29, 2021 my wife and myself went and bought two new iPhone 12s at the direction of the Dexcom employee which told us to purchase
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - FURIOUS WITH DEXCOM REORDER OVERSEAS SERVICE!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - I have been using dexcom devices for easily a year, Ive learned what to do and what not to do
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - I was diagnosed with onset Diabetes in January of this year
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - I routinely order my diabetes supplies from Dexcom and am not a new customer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - My name is [Redacted] and my address is [Redacted]
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Dexcom - I use the Dexcom G6 sensor to monitor my type 1 diabetes blood sugar 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Dexcom Contacts

  2. Dexcom phone numbers
    +1 (858) 200-0200
    +1 (858) 200-0200
    Click up if you have successfully reached Dexcom by calling +1 (858) 200-0200 phone number 0 0 users reported that they have successfully reached Dexcom by calling +1 (858) 200-0200 phone number Click down if you have unsuccessfully reached Dexcom by calling +1 (858) 200-0200 phone number 0 0 users reported that they have UNsuccessfully reached Dexcom by calling +1 (858) 200-0200 phone number
    +1 (619) 884-2118
    +1 (619) 884-2118
    Click up if you have successfully reached Dexcom by calling +1 (619) 884-2118 phone number 0 0 users reported that they have successfully reached Dexcom by calling +1 (619) 884-2118 phone number Click down if you have unsuccessfully reached Dexcom by calling +1 (619) 884-2118 phone number 0 0 users reported that they have UNsuccessfully reached Dexcom by calling +1 (619) 884-2118 phone number
    Media Contact
    +1 (858) 203-6096
    +1 (858) 203-6096
    Click up if you have successfully reached Dexcom by calling +1 (858) 203-6096 phone number 0 0 users reported that they have successfully reached Dexcom by calling +1 (858) 203-6096 phone number Click down if you have unsuccessfully reached Dexcom by calling +1 (858) 203-6096 phone number 0 0 users reported that they have UNsuccessfully reached Dexcom by calling +1 (858) 203-6096 phone number
    Research Staff
    +1 (858) 875-9774
    +1 (858) 875-9774
    Click up if you have successfully reached Dexcom by calling +1 (858) 875-9774 phone number 0 0 users reported that they have successfully reached Dexcom by calling +1 (858) 875-9774 phone number Click down if you have unsuccessfully reached Dexcom by calling +1 (858) 875-9774 phone number 0 0 users reported that they have UNsuccessfully reached Dexcom by calling +1 (858) 875-9774 phone number
    Research Staff
    More phone numbers
  3. Dexcom address
    6340 Sequence Dr, San Diego, California, 92121-4356, United States
  4. Dexcom social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  6. View all Dexcom contacts