DHD Windows & Doors
Reviews and Complaints

So, we had some windows installed by DHD Windows & Doors LLC back in 2014. Everything seemed fine at first, but then one of the windows started leaking water. They had to come back and fix it. Fast forward to this year, we were renovating our bathroom and found out that two sets of windows were not sealed properly. Water had been leaking into the walls for years! We had to spend a ton of money fixing everything. The store manager and installation manager both admitted it was their fault, but they won't take responsibility because they say the warranty expired. That's not fair because the damage happened right after they installed the windows. We wouldn't have hired them if we knew they wouldn't stand behind their work. So, be careful if you're thinking about using DHD Windows & Doors LLC.

This company is the worst! I picked *** windows & doors 'cause they said they were the best. I went straight to the maker 'cause I didn't want no middle man. The sales and install was smooth, the crew was great. But then my storm door started givin' me trouble right after they put it in. I told my sales guy and he sent a dude to do some "patch work". But it still didn't work right. I told them again and they said they weren't responsible for storm doors. They sent another guy to take pics. When I called back, they said the same thing! They told me to call some storm door people on the West coast. But those ladies said it was the installer's job. I don't get it! They put their name on it but won't take responsibility. I talked to the CT Manager and Retail General Manager but they didn't help. My storm door is a mess! It won't shut, there's a hole on the bottom, and no weather stripping. I even told them my puppy could run out and get hit by a car but they didn't care. I'm a single mom with 2 kids and I can't even keep my dog safe. Don't use this company! They only care 'til they get your money. I told 3 people not to use ***. It's been over a year and my storm door is still broken. It's a shame!

I got a quote for new windows from DHD Windows & Doors LLC in August . They said it would cost around $13,000 for one bay window and five basement windows. But when the basement windows arrived, they were a bit smaller than what I thought I was getting. There was a mix-up between me, the salesperson, and the contractor who measured the windows. They gave me a small discount, so I decided to go ahead with the project. They installed the windows in December, but the next day I noticed some problems. The main sash of the bay window had a big scratch, one of the smaller sashes was broken, and only one of the two anchor bolts was installed correctly. I also didn't get a screen for the bay window. It took two months to fix the scratch and broken sash, but I still don't have a screen and I'm worried about the safety of the installation. The company stopped responding to me, and I think I made a mistake paying them in full before the job was done. I trusted them because they're a big brand, but I'm not happy with the service. My order number is *** from 8/10.

We got 2 doors from a supplier through Max H on 07/30. The first installation date was 10/09, but it got moved to 11/02. On that day, the new door was white instead of gray, with a wrongly installed window, leading the team to caulk gaps. The front door had chips and excess glue. Max H admitted the factory's issues. The wrong color was ordered, and Max agreed to reorder and inspect the front door. The incorrect and damaged doors remained installed temporarily. On the second attempt on 12/16, the door color was incorrect again. Carolyn from customer service prioritized the project, promising expedited correct orders. We sought a discount or delayed payment until receiving the correct product. Gary M insisted on payment since the doors were installed and the financing was transferred. On 02/17, the third attempt, we received another wrong-colored back door and a front door with excess glue and wrong window design. Technician Rich aimed to escalate the issue. Neither door was installed, and the initial caulking was failing. Customer service and Rich involved Ali R, who escalated the matter to corporate. With three incorrect and defective doors and over 6 months of delays, it's clear the supplier and its manufacturer prioritize profit over product quality. We spent nearly $10,000, and the doors, installation, timing, and service have been unsatisfactory.