Dial Direct Insurance
Reviews and Complaints

Dial direct have written my van off completely and yet still think it’s ok to kp taking the money for the policy after 2months of me having no van the people who u call and speak to are a joke and keep passing u from puller to post just to pass the buck because they don’t want to deal with it .I would definitely recommend staying away from this company as I’m still waiting for my payout from them aswell.

I canceled my insurance with dial direct. Consultants reassure me that they are not going to debit money however was surprised to find out that they've debited. I contacted them they said they are going to refund me 10 days has passed today marks 18th day. I contacted them more than 7 times. I was promised to be called by a manager..it didn't happen.

Scam artist, would give them ZERO stars, if I was able! Had insurance from 1st Sept until 19th Sept, paid the first payment and then they have proceeded to take £45.00, £25.00 and £28.00 from my account yesterday (2nd Oct 23) after I spoke to them on the phone stating I would not be paying anything further! Someone from their Credit Control team was meant to ring me, but the just took the money without my consent!

Policy Number: [protected] 01

At the end of October I was hit from behind in a car accident. Dial direct sorted a replacement vehicle through enterprise quickly which was good but the only thing that was good. They use several other companies to deal with their claims, Enterprise being the main middle man. it is now January 2023 and still no one has collected the car to even begin the repairs! They use enterprise rental car company as their middle man who obviously are making a fortune out

Of renting replacement cars out and it’s in their interest to do that for as long as possible. All the while our (everyone’s) premiums go up. Enterprise have been useless at organising a repair company - total shambles.

All companies are impossible to talk to and have 45 minute waiting times.

I am currently going round in circles to try and find out when my car will be collected and repaired but to no avail. My PCP contract for the damaged Toyota is up in March and if it is not repaired by then I’m not sure what I can do. I am also worried about the car sitting on the drive getting damp so internally the car will be getting damaged.

Dial direct have washed their hands with it as they have palmed the claim off to enterprise but clearly enterprise are useless.

Paid for my car insurance and sold the car after one month. canceled policy online and still not received refund payment.I have been waiting for over four weeks. I am not able to access my online account or website.

policy number: [protected]-01

BMW: KP60BWV

Please note I will not have dates for these incidents but i know you do.

I had an accident some time last month. My car was towed to S & K Panel beaters in Umtata. I requested the car to be taken to East London for the following reasons:-

1. I stay in East London. It will be possible to monitor the progress of the car.

2. I instructed not to repair my car at S & K panel beaters in Umtata as the did not finish repairing the car when you first took it to them.

PROBLEM

S & K panel beaters have not finished repairing my car. It is now over thirty days. I knew this would happen based on my historical relationship with them. I have returned your courtesy and now I am without a car.

Dial Direct vehicle policy number [protected]-07 Vauxhall Grandland X

Registration PE20 VVG

[protected]

My car was booked in to H P Panelcraft in Preston for the 24th February and I was in touch with them on Monday21st to confirm that I would be getting a recplacement car. Later in the day I was Informed that they would not be providing me with a car as they didnt have one, and they suggested I called Dial Direct to discuss it. As I have Guaranteed Replacement Car benifit Dial Direct said that they would sort it out. I have dealt with for Dial Direct for some time but it is unlikely that I will be using them again as I ended up spending hours on the phone talking to umpteen different people in an effert to get my replacement vehicle. I am 72 and registered Disabled so I naturally assumed I would be better looked after than I have been. I have spent a fortune on phone calls and I also suffer from severe depression so I didnt need all the pressure of waiting with a phone stuck to my ear as I dont think there was one call that didnt leave me on hold for 30 /40 minutes each time usually to be told to call someone else. I even took my insurance policy to the company in Preston ,which is a journey in its self. Finally the underwriters put me in touch with another company called VRG , to arrange with them for a replacement car. ..i got a text from them later in the afternoon saying that they could NOT supply one and tthat they had closed their file and referred it back to my insurers. I feel that I have done everyone else's work as I have had to do all the ringing around and explaining only to be told, yet again, NO. I am physically drained . I have explained to my daughter in Canterbury about the situation and she is seething and suggested that I go onto social media site and show everyone this e.mail. I am so disgusted and disappointed in your company. (and we still havent got a car, thank you ! )

I had a freak accident on the 6th of October 2021 in the rain where the car slipped and I lost control. My BMW X4 Xdrive 2019 model was written off. According to the policy I had, they needed to replace the car. Obviously this being very expensive on their part, they stalled and tried every tactic to avoid paying and trying to make me out to be some criminal. They tried to insinuate I was speeding or distracted. They did a reconstruction of the accident, went to the scene of the accident etc etc. They did not find me at fault and the only reason they had to reject my claim was the fact that my residential address was not up to date. They failed to explain the relevance of the address to a claim of an accident that happened on a public road during a trip to and from family. The exact words from the assessor were "I would have not been on the N3 if I stayed in Cape Town." It has been over 2 months and Dial direct is still showing me how big of a mistake I made insuring my car with them.

I have canceled my insurance with Dialdirect on the last day of September 2021 since they increased the premium by more than 22.75%. The premium still went down, I can understand that since it was already the last day of the month, but after two weeks I still have not received the refund. I phoned them again and they said they have to refund within 7 days. Up to now 1st of Nov, I have not received the refund yet!
I sent mail to: [protected]@policyservices.co.za but my e-mail was 'Blocked". If the e-mail address is the wrong department why can't they direct you to the correct one?
I then sent mail to: [protected]@dialdirect.com which said it did not go through?
If this is how they handle cancellations I will NEVER in the future apply with them again or recommend them to anyone.

It is now a month since my accident where i was run off the road and even though me getting my case number, lodging my claim and getting my case number, i am being treated as the criminal. I have been a loyal customer with Dial Direct for 12 years and only today i realized what money makers they are. Because of the damage with my car(A BMW 2017, Mperformance), the value of the damage was high because of their negligence in towing and only have one witness which is a tow truck driver. Today i was called by the underwiters (Telesure), telling me we are rejecting your claim with there reasons being false therefor me lodging a dispute. A particular agent from Telesure has interrogated every member of my family who really sounds uneducated and curt. I will not allow them to get away with there pathetic behavior and i will pursue a lawsuit.

To any person out there thinking of signing up with Dial Direct and especially Telesure being their underwriter - PLEASE DON'T due to my experience,

Good day
We lodged an insurance claim with Dial direct regarding a burst water pipe in our ceiling, causing lots oa damage including furniture items thwy are to pay us ou4 dor in order ro replace.They went out and got quotes for these items, then deducted their excess amount, which leaves us with a balance impossible to replace these items.They saw the prices of these items, so how can they expect us to replace it with the amount They want to give us?
What then is the purpose of paying an insurance company all the years to Cover damaged goods, if they Cannot Cover our goods?
It is an absolute rip off!People pay insurance companies for Many years, and then they still claim excesses for what? We expect our goods to be fully covered, and that is Why we take out insurances!
When this happened before, we were paid out enough money after excess to replace all our goods!Allsure did the quotations for dial direct, so they obviously work to save the company with as little expenses as possible, but what about The Client who has already spent Thousands of Rands to Dial direct, where do Their interests lay?I am not happy with the fact that we have to now spend extra money to recover our goods that have been paid for to Cover through Dial direct.I expect Dial Direct to replace All our goods covered.I am so feeling to expose this situation
publicly, if I get no proper replacement for my goods.I will cancel my policies with Dial direct and expose this service.
Regards.Ingrid Dammert

Contacted Dial Direct Customer Services on the 08/05/2017 asked if I am covered for my Car to be towed to a Panel Beater due to the fact that it is not drivable as it has no clutch - was advised that they usually tow to the nearest dealership - explained that I have been in contact with a panel beater and they will fix the car - was then informed that I am covered up to a 44 km radius round trip - When I got confirmation from the gentleman that I can bring the car in on the morning of the 10/05/2017 - I phoned to organise for the tow only to be told now that they will only cover to the nearest dealership should I wish to get it to the panel beater I will need to cover the rest of the cost. I was shocked to say the least - I had always been proud to recommend Dial direct to people now not so sure anymore. I was also informed that the conversation was not even recorded on the system against my file. Dial Direct are forcing people to use dealerships to fix their cars - they are not open to allowing the client to obtain a cost effective way to fix their car. I have only ever claimed once and that was when my bonnet blew off - all went off really well I was happy then - the only issue was the place they had sent it to get fixed had taken more than a month and by the time I got my car back they had still not fixed the interior and my new battery had been swapped out for defective one but when I advised them they did replace the battery. this has really left a bad taste in my mouth. There is not much they can do in respect of this unless they are prepared to keep to thier initial deal - to tow the car to the panel beater

On 4 July 2015 I received a quote for short term insurance from this company. I never accepted the quote and even in a call received from dialdirect after this date I told the guy that I am still deciding. The agent told me he needs my bank account details to generate the quote, the system wont do it otherwise. Today my account was debited with R916.95 conveniently on a Saturday afternoon with no call centre staff present (since they only work till 13h00 on a Saturday). To make matters worse is the fact that I've changed banks in the meantime and now penalties might be due to the bank as well.

I want my money back into the bank account with any penalties due within the week and will be lodging this issue with the Ombudsman for short-term insurance as well since this type of unethical dealings should be exposed for what they are - thievery. I challenge them to listen to both telephone calls and to prove to me where I accepted a policy from them.

My vehicle has been with the panel beaters for over three months now. The panel beater has informed me that the insurer will not pay for the windscreen because apparently it had chips which might have caused the windscreen to break during the impact in the accident. Now the panel beater has finished with the body work and he has realised that the are some mechanical faults one if them is the airbag light fault, I contacted the Dial direct and they told me that they normally get a report from the panel beater and then decide if they will repair it or it is due to wear and tear. I asked how is it that the airbag is wear and tear. What frustrates me is that after three months they are now coming with stories and I have had comprehensive cover with them for over 4 years.

My question to Dial Direct is how many clients have they taken advantage of? We paid our premiums for 5 years every month with out fail. No claim, no complaint and no late payments. Now that its time to pay out they have 100 reason why they can not pay. It does not matter who drives the car we pay you in fact becuase we pay you, You work for us. Dial direct should change there slogan to '' we take your money and give you nothing"" paid over 40k in insurance premiums over 5 years and now all that money is gone. Dial direct wins again.

Hi my name is Willenecia Spogter. I am a dial direct customer. I had a power surge at my house last week. I phoned my insurance company dial direct. They logged a complaint for me. Everything went well until it came to the pay out. Dial direct offers me not the products that I had but something else. When I told them that I am not happy with what they offering me they could not help me any further. This was the bad service I got from dial direct after paying every month my installment. Never skipped even one installment or late payment. The worst thing of all was when they contact me regarding the claim first telling me my claim won't go through before I pay the next instalment. Bad service. I never seen this before. my email adress is [protected]@gmail.com

Firstly I must stress my disappointment in Dial direct insurance, I am been treated totally unfairly, First of all even if I am not your client and I am just a third party claim to you, due to me not having insurance I expect to be treated with respect and get feedback from your company as it should be by any company.

Secondly I was inconvenienced by your client in an accident she had caused and my vehicle was written off, and I get treated like a second class citizen.

The accident happened on the 15 November 2011, I had to submit my claim to your company, which I did, was never contacted by anyone, other than an Sms from a consultant Enid to say she was dealing with the third party claim. After me phoning you and not the other way around your company eventually had my vehicle collected for assessment a week ago, I had to phone again today to speak to Enid to get an update, she then advised me my vehicle is written off and she got the figures last week, and they will return the vehicle to me today and they will settle your clients claim first, well shock to me that my vehicle is of no importance and neither I, who is inconvenienced without transport during the festive season as your client is not covered for third party vehicle rental..

Well need I say more, the vehicle is coming back today, and I have no idea of what the figures are, what am I going to be paid out, when and how etc.

I need a full report of what is going to happen the way forward. I must advise if you treat me like this now be sure I will never be a client.

Regards
Mark Els

I, Abraham Philander, Id. nr: [protected], and Dial Direct Policy holder of Policy [protected] lodged complaints in January 2011 and in March 2011.Two claim nrs. had been allocated to me :[protected]/1&2. An assesor came to assess the damage. Up to now Dial Direct did not react to my claim. I am thinking of leaving them depending on their answer.

on January 2010 i changed to Dial direct on my vehicle insurance from a previous 1, because i was not happy with Altech Net star so i spoke to the Brocker of dial direct which is Botshelo about moving to dial direct and it was fine . I told him that i have a contract with altech wich i wanted to change he said it is fine their tracker lady will handle it, after a week he called me and said all is fixed i can take my car to tracker so that they can put the device i wanted, i did that and all was ok, or so i thought. January 201received a call from alfrom altech saying that i owe them meaning i have 2 devices on the car i then called dial direct they said they will call me back, i called them every week but they have been brushing me off i cannot pay for 2 devices now they are ignoring me i do not know what to do any more,

Hiermee rig ek ‘n vertoë tov hierdie eis wat deur Dial Direct afgekeur is op grond glo van my premie wat nie korrek gekelkuleer is deur Dial Direct nie deur geen bewys van vorige versekering van 7 jaar volgens Megan by Dial Direct.

Met aansoek 9 Maart 2011 het ek versoek dat my versekering moet skuif van First 4 Women na Dial Direct (ook op First 4 Women se aanbeveling) Ek het met aansoek genoem dat ek vorige versekering gehad het; niks van tydperk van 7 jaar soos nou genoem deur Megan. Ek kan nie vir 7 jaar versekering hê op ‘n voertuig wat ek vir 2 jaar ry nie. Soos ook vir consultant genoem: Vorige versekering was by Out Surance met my tydperk van my Polo classic in 2002 / 2003. Daarna het ek ‘n ou Toyota Corolla 1982 gery wat nie verskering gehad het nie eerstens was dit ‘n ou voertuig en tweedens was daar geen finansiering op die voertuig nie. Het ook genoem van vorige ongeluk waar ek op ander party se versekring geeis het. Ek versoek versekering vir my Opel Corsa 1.4i en nie my verlede wat uiteraard ook gesien mag word as diskreminasie…My Opel Corsa moes versekering hê en nie geskiedenis van vorige voertuie nie. Daarna het ek ‘n dokument toe ontvang gedateer 13 Maart 2011 met premie van R407.99 waarna daar R707.99 as aftrek order verhaal was. Op die voorgeskrewe dokument ontvang van Dial Direct was daar geen aanbeveling of vraag gerig van 7 jaar tydperk versekering weereens soos met hierdie eis se versoek uitstaande aangemeld nie. Die brief lui: History in respect of: Your answers to our questions allow us to work out your premiums and to decide if we can accept the risk of your policy or not. Below are the answers YOU gave to our underwriting questions.

Licence endorsed within the last five years = NO
Presently have vehicle insurance = NO (maar ek skakel dan om versekering te skuif van First for women na Dial Direct: duidelik oorgedra aan consultant - dus foutief vanaf Dial Direct om korrekte inligting in te sleutel First for Women moet mos deur konsultant gesien word as vorige versekering soos genoem) Gee ook inligting van vorige Out Surance versekering! Konsultant voeg ook by sys al self die inligting deurgee aan 1st for Women om die polis te kanseleer en aandui van nuwe polis by Dial Direct! Wat ek ook opgevolg het met Pauline en Ronel by 1st for women!
Ever had vehicle insurance cancelled or application refused = NO ( ek skakel dan om die huidige versekering te kanseleer en nuut oor te gaan op Dial Direct. En Nee geen aansoek om versekering was al aan my geweier nie) Blyk konsultante wat die vrae lys invul is onbevoeg. Hierdie vraag dui alleenlik is versekering gekanseleer of geweier! Nou word my eis hiervolgens afgekeur!

Geen woord van enige “previous comprehensively insured without any breaks or interruption” op skrif aangedui op die brief of ENIGE ander dokumentasie ontvang nie. Sien asb aangehegte brief van Dial Direct ontvang op datum 13 Maart 2011. En hiermee versoek ek asb dat daar aan my uitgewys word waar dit in hierdie dokument staan dat ek volgens onderskrywing nie daaraan voldoen het nie. Dokument is deeglik na gegaan na ek dit ontvang het om terugvoer te gee aan enige inligting wat foutief of onderbreek mag wees of dit wat telefonies onduidelik sou wees. Aangesien telefoniese onderhoud baie steurend en onduidelik kan wees het ek die dokument ontvang van Dial Direct deur gegaan en geen foutiewelike inligitng gevind nie en dus die brief so aanvaar as korrekte inligting soos direkte vrae direk korrek geantwoord. Ek gaan nie aanvaar dat volgens Megan telefoniese geprek ek genoem het dat ek vir 7 jaar ononderbroke versekering gehad het nie. Ek ry die voertuig dan eers vir 2 jaar. Nie ten spyte daarvan ook dat Dial Direct debiet order van my aanvaar het en daardeur bevestig dat ek as kliënt aanvaar word deur Dial Direct en risko bestuur aanvaar. Om daarby aan te heg is ek nie die een wat die premie bedrag bereken of vas maak Dus kan ek nie vir Dial Direct se binne huise bestuur / berekeninge of aanvaarding en onderskrywing verantwoordelik gehou word nie. So ook nie van skriftelike uitstuur van dokumente inligting saamgevat en gestipuleer nie. En aanvaar ook glad nie die skrewe met afkeur van Dial Direct deur polis wat foutiewelik onderskryf is en te lae premie vas gemaak is en nou weier om uit te betaal nie. Verder is Dial Direct verseker bereid om foutiewelike premie van ‘n voertuig wat nie meer verseker word nie terug te betaal maar is nie bereid om die premie te hersien / herstel en uitstaande foutiewe premie in reken en verhaal nie. Eerstens toe ek aansoek gedoen het was die kwotasie R582.14 en ek het dit nie aanvaar want dit was nog te hoog. Toe ewe skielik bied hul vir my ‘n kwotasie aan van R407.99 waarvan daar ‘n debiet order was, wat toe weer verhoog is met die volgende maand se premie van R419.97 maar debiet order van R424.77 is betaal. Weereens dit NA die voertuig ‘n afskrywing is. Dit is skelm!

Weereens die oomblik toe Dial Direct my premie wat deur hulself uitgemaak is ontvang het het Dial Direct my as kliënt aanvaar…Ek dink dit is skelm en wat gaan nou hieraan gedoen word? Dial Direct speel die bal net soos dit hul goed pas en dit is onaanvaarbaar en moet reg gestel word en dit deur hierdie eis uit te betaal.

Korrekte proses was gevolg met die ongeluk: Dial Direct is dadelik geskakel en Llewelyn het bevestiging van ongeluk aanvaar en eis no deur gesms en magtiging gegee vir Metro Accident Assist om my voertuig van die toneel weg te sleep aangesien dit nie in ‘n toestand was om weg gery te word nie. Tweedens het hy bevestig dat die voertuig nie na my huis gesleep mag word nie aangesien die versekering kon weier om eis te aanvaar; maar moet sonder enige onkoste na Versekring se Yard gaan. Daarna het ek ‘n sms ontvang met die Ref No [protected] wat bevestig en magtig dat my voertuig weg gesleep mag word. Wimpie van Metro Accident Assist het my huistoe geneem aangesien ek geen vervoer gehad het nie. Terwyl ons nog by my huis was het ek reeds ‘n sms ontvang wat lui: Ref No: [protected] – vehicle XGY454GP has been delivered to TGS YARD Helen St, Hermanstad… sms ontvang 12/04/2011 19:06 en Metro dienste nog by my hoe kon die voertuig reeds “delivered” wees? Hierdie was weereens bewys van inkorrekte inligting en kan gesien word as bedrog. Maar dit word ook net “onder die mat ingevee….”Die ongeluk was by die polisie aangemeld AR88/04/2011 en was deur geskakel na Megan by Dial Direct op [protected]

Dial Direct (weereens Megan) het my ingelig dat die voertuig wel ‘n afskrywing is vir die bedrag van R64 464 en ek ‘n bybetaling moet maak van R3750. Hoe kan ek ‘n bybetaling maak as die eis nie eers goed gekeur is nie? Wat verder meer kommerwekkend is is dat daar weer ‘n premie afgetrek is van R 424.77 op 26/4/2011 en dit na die voertuig nie meer verseker word deur Dial Direct nie. En ek gaan hierdie nie aanvaar as ‘n fout en terug betaling terug werkend vanaf Dial Direct ontvang nie. Hierdie noem ek skelm! Dial Direct is vinnig om premies te vat maar as dit by die uitbetaling / eis verwerking kom het hulle baie stories!

Wat egter kommerwekkend is is dat na Dial Direct my 21/04/2011 verwittig het (ek moes self bel en uitvind niemand sal my bel en inlig) dat die eis afgewys is op ongrondelike telefoon gesprek glo waarvan ek die bande sal laat afhaal wat verwys na 7 jaar geskiedenis van versekering uitstaande. Teenstryde skriftelike dokumente ontvang wys ander info. Skriftelike dokumente is wetlike dokumente en ek werk streng volgens dit ontvang.

Megan het my ook hierby ingelig dat ek my voertuig moet verwyder wel teen geen stoor onkostes maar die feit toe ek by die TGS YARD Helen St, Hermanstad kom moes ek verwittig word dat my voertuig nie in die voorgestelde Yard meer is nie maar reeds op 18/04/2011 na SMD Pta Wes Ref no: HTP1101037A geskuif is. En dit SONDER om my te verwittig as wettige eienaar van die voertuig.

Blyk ek word gepenaliseer oor onderbroke versekerings tydperk maar hoe kan ek versekering uitneem op iets wat ek nie het nie? Blyk ook dat Dial Direct die bal speel soos dit hom pas. Die feit dat slegs telefoniese gesprek water dra bo skriftelike dokumente uitgestuur deur Dial Direct maak ons verbruikers kliënte; wat geen verweer het nie. Dial Direct se bemarking deur te sê: dit betaal om direk te gaan… is nonsens! En dis hoe ek dit sal bemark daar buite want dit wat Dial Direct sê hul bied word nie gebied nie!. Sien ook hierdie asb as onafgehandel en ek daarop aandring om hierdie eis goed te keur op grond van wetlike afhanklike betaalde klient.

Hiermee sien ek dat hierdie eis onredelik afgekeur was en hersien sal word. Aangesien deur Dial Direct se afkeur in my eis my los met geen vervoer en uitstaande finansiering wat ek as hul klient nie kan bekostig nie. Dan nog verder bly premies verhaal van iets wat nie meer verseker moet word nie! Dat ek as klient aanvaar is en nou met uitbetaling van eis met stories kom. En volgens inligting ontvang blyk dit duidelik dat ek nie die enigste kliënt is wat so benadeel word deur Dial Direct nie.