Digital Outlets
Reviews and Complaints

Hi I have been ripped off, this phone was on so called digital outlets on face book bank details shown below, now the website can not be opened, like it has been taken down barstards! What can I / we do about this?

Debit card purchase pes*daycome jinan chn cny 500.52 incl. Westpac foreign transaction fee aud $2.95 this section displays date and amount of the transaction.
Transaction details
Transaction date 9 jan 2018
Amount -$101.35
Details this section displays transaction information including to/from, payment method and reference details other than the transaction narrative.
Table containing transaction details
Transaction id 93c60534-57f5-e711-971e-[protected]

This is there email confirmation below with confirmation of my payment to them...

Nternet payment transaction declaration

Transaction details as below:

Transaction date: 08 january 2018

Transaction order id: [protected]

Transaction amount: 73.71aud

Card number: 516361*6155

Note: 1. We hereby confirm your order is successful. The merchant name will be on your bank bills.
2. According to the foreign exchange rate of the bank, the amount showing on your statement will be a bit difference from the price on seller's website.
3. This email is sent automatically by our system. Please do not reply to this email. Emails sent to this address will not be answered. Thanks for your support and understanding.
4. Any questions please feel free to contact the website instantly.

Daycome

Your ad came up on instagram for dr marten boots on sale and I followed the link and purchased the boots, the money was taken from my account and the website is now invalid and I'm scared they can take more money from me because they have my details. I made the purchase on January 3rd 2018 and have attached photos of the website your advertising the money taken and the now invalid website. Please respond to me ([protected]@gmail.com)with help as to what I should do. Thank you

Date of Incident 04/01/2018:
Description of Incident: I bought a Samsung S8 Mobile phone on 4/1/2018 and paid the full amount of 119.41SGD . I got a mail stating the Internet Payment Transaction is success and the Transaction Order ID:[protected] and Transaction Amount: 119.41SGD. The mail said that the Merchant name will be on your bank bills. According to that the bank bill shows that the name is "PES*DAYGOGO SHENZHEN C".
But still I didn't get any information regarding the product. I tried over the phone number, but switch off. I think it is a fraud.

Resolution: Kindly take necessary action and refund the amount which I paid.

Email Received on that day:
"Customerservices Unsubscribe
Jan 4 (13 days ago)

to me
Internet Payment Transaction Declaration
Transaction details as below:
Transaction Date: 04 January 2018
Transaction Order ID: [protected]
Transaction Amount: 119.41SGD
Card Number: 552365******4748
NOTE: 1. We hereby confirm your order is successful. The Merchant name will be on your bank bills.
2. According to the foreign exchange rate of the bank, the amount showing on your statement will be a bit difference from the price on seller's website.
3. This email is sent automatically by our system. Please do not reply to this email. Emails sent to this address will not be answered. Thanks for your support and understanding.
4. Any questions please feel free to contact the website instantly."

I've purchased a camera from this website DigitalOutlets and it was quite an expensive one. But their site seemed trustworthy so I decided to give it a try. Too bad I did not see all these reviews otherwise I would never order from them. It seems like this is a scam company. Well, I bought my camera back in April and haven't received it yet and I doubt that I ever will. I did not get any confirmations or a tracking number and can't contact these guys. Recently I went to their website and there's nothing there. Perhaps they are reworking their website or maybe they're closed, I don't know, but I want to get a refund and have no idea how to do that! I'm so disappointed and frustrated!

I ordered a camera, and a lens from this company in April of this year. I received the lens which was advertised as an EF lens, but instead I received an EFS lens. I never did receive the Mark 3 5d camera that I ordered for $1399. The money was supposed to be refunded in 15 business days, and it has been well over that. I will not be purchasing anything from this company again. Advise to stick with only well-known retailers. The phone number for this company is out of Avalon, California however, the payments are being processed out of New York of which the company is apparently based out of. They also do not have an address.

Ordered a camera from these thieves in late January and never received it. When I placed my order their site showed that my camera was in stock and several days after I paid I received a message from DigitalOutlets saying that my order was shipped. Waited weeks and decided t contact them to see what was going on and why it took so long. The rep was terrible and very rude! He said that my camera was no longer in stock. I told him that I received a confirmation message from them and that when I ordered it was in stock. All he said was ok. I asked him to check on my order and he said no and that he has no access to that kind of information. I asked him then who can tell me something and he told that he does not know. Are you kidding me? Still waiting for my camera!

I'm normally cautious about buying from NY camera stores and check addresses before I order. However, after checking the only phone number I could find for DigitalOutlet.net (310 area code is in LA) I went ahead and ordered a lens from this crew for which they went ahead and charged my credit card a few days later. When it didn't turn up after a few days I gave them a call. They said that they had been trying to email me and needed "confirmation" of the order. Since there was no email anywhere on the server, including the spam, the only way emails could have been blocked would be if they were trying to spoof their address. In any case, I was told the lens should be there two days later. Of course it never turned up. So a week later I phoned again and was given the exact same story, except an email (to an alternate address) would be sent with the tracking info. Neither the lens nor the email turned up. Once again I call back. The guy on the phone, who is very rude by the way, says it will be here next week. So again I asked for the tracking number and he says it will be provided 48 hours before delivery. So obviously it had still not been shipped at that point. Without any good arguments to fall back on, just lame excuses, the guy finally says, "OK I'm canceling your order and recalling it from UPS." Obviously complete BS. Bottom line is that they had my money for 4 weeks and the evidence points to them never having shipped anything. I filed a dispute with the CC company and will mark it up to experience. Take my advice and avoid these scammers like the plague.

I have ordered a Nikon Camera from DigitalOutlets website and few days later received a message that there was something wrong with my ordered and that I need to call customer service as soon as possible. I called them and was told that my camera was no longer in stock and that I will be getting my refund. That was too good to be true. According to their promises I was supposed to get my refund over a month ago. What a surprise, I never received anything! Stay away from this website!

I am Brazilian and bought in Digital Outlets.net, on 18th September a Canon EOS 5D Mark III camera and a lens, and requested that the delivery was made in Orlando where I have been stayed until the 9th October. As nothing was given to me, I asked again, after several attempts and waiting on the phone, to deliver my order in New York, where I would stay until the 17th October. Unfortunatelly the goods were not delivered and I had to return to Brazil. After this, a friend of mine went to Tucson and I requested again that the products would be delivered to the hotel she was staying and nothing. I had already requested via email to cancel the purchase and return of the money paid, but as usual there was no answer. So everything is looking like I was virtual victim, a coup. I paid $ 2, 248.00. I hope that the company answer my email confirming the refund of all the amount paid very shortly.

Digital Outlets.net is a fraudulent store, they will rip you off, cheat you, trick you into buying more stuff and having you pay more for what you have originally thought you are buying. DO NOT VISIT THEIR SITE, YOU'LL BE SORRY! I made a mistake ordering a Nikon D810 camera body from them for a $1, 999.00 listed price. Put in my credit card number, address etc. A week later I got some emails from them saying that I urgently needed to call them before they can ship out my camera. I did call after a day or so, when I got on the phone with an agent, he stated that the camera body I ordered is not an US model, but an import model, and that none of the software or writing in the camera will be in English. ( The website advertised it nowhere mention this!) He said if I wanted the US model, then that will cost me a thousand dollars more. I was angry and upset about their false advertising and I said thank you, no, please cancel my order. He said fine and hang up on me. To the day I never got any shipment from these guys. Next month I see my credit card billings that the charge is still on it. I made a dispute with Discover Card and they temporarily credited the amount back to me. A month later my Discover Card sent me a notice that they "investigated the case" and because Digital outlet showed them the shipping details with a tracking number and signature from UPS, I got to pay for the transaction after all. I was again outraged, and contacted UPS with the tracking info they provided to my Credit Card Co. The UPS agent checked the tracking # and she told me that yes, they delivered a package under that number to an other city, (Redondo Beach, -not where I live!) and they had a signature from the person who received it with a name of Owen! But it was not my name or address! So what I figured out, that after Discover has put in an investigation on Digital Outlets.net, they provided them with an other costumer's shipping info and tracking number. This is strictly fraudulent and an attempt to steal money from innocent customers! I hope the FBI will investigate these criminals before they can cause more fraudulent damage to unsuspecting customers!

The worst company and they mess with the customers. I bought camera from www.Digitaloutlets.net. I didn’t get even the confirmation that they received my order and money. I was worried and emailed to their support team, but they couldn’t find my order. Money was taken from my account on the same day, when I purchased the camera. I already asked to find my order or to return the payment, but they still haven’t done it.

I ordered a Canon 5Ds (import model) on July 31st for 8 day shipping - $2779 (great deal right? - maybe too good to be true). I was buying it as a gift to a family member who lives outside the US so an import model didn't seem a problem. I checked out reviews on their site and it seemed as if people liked them.

After ordering the camera from their site I printed my online order confirmation and my cc was charged. I am glad i printed the online receipt because thats all I got - no tracking number or email confirmation ever came through. When I placed the order I was asked to give a review - i thought it was odd to write a review before I even got the product - it's like complimenting the chef after you placed the order and before you've eaten the meal!? I wondered if their onsite reviews were all caught like this.

I called them the Monday after i placed the order since i didn't get an email confirmation and they told me they had the order and it was being processed and the email must have gone in my junk folder (it didn't). After two weeks the camera didn't arrive so i called customer service. They did not try and upsell me but asked why I ordered an import model. I was told it was coming from Japan and would arrive shortly. I called again after their second deadline passed and they told me there had a been a recall of the camera and it would be in on September 10th. They told me they would expedite shipping at no extra charge so i should expect it Sep 12th or thereabouts - It did not arrive! Its September 17th now and I just googled the company. After calling again yesterday I could not get through after several times trying. I will keep trying but after reading some similar reviews online I have now just called my CC company to see if they will refund it. Maybe Digital Outlets were intending to send me something at some point - if they had sent me an email confirmation, or if any of their deadline dates had been met, if they had made an effort at customer service. I am not still not sure. I order it 8 to 10 business days in July and its now mid-spetember. If I had received the camera this review would still not be great but I have not received anything which makes me want to warn people out there.

This seems like a total scam Some people seem satisfied with this company but this seems like a classic internet scam and after my experience I would imagine that the positive reviews on their site are caught from the happy customers who write a review before they get the product. "Wow - it was really easy placing this order!" :(

If i get the product or a refund i will be sure to update this review and let you all know”

I also got scammed by these guys? When I did a search of the Nikkor AF-S 18-300mm for DX on the internet, their product came as the cheapest. As soon as I placed my order and called them to confirm the delivery today (8/25/2015), I was told that the lens I ordered is for 35mm and not DSLR. If I want to get the DSLR version, I will have to pay $799.00 instead of $499.00. I told them I don't have the extra $300.00 to upgrade. The customer service guy told me that I can cancel my order if I don't have money, but they will charge me 10% cancellation fee. So I got charged $50.00 for nothing, plus they still charged my credit card with the full amount of the lens plus the shipping costs, on the same day and time I cancelled my order (8/25/2015). Why not just process the 10%? Now I have to wait until they refund me my money before I can do anything. I tried to save money to find a good deal but got ripped off instead. I should have sticked with B&H, Adorama or Amazon.

The 10% cancellation fee is a fraud since it is never visible or even disclosed while I'm on the website processing my order. If I knew about the hidden fee, I would have gone somewhere else. In addition, I should have done my research first about the Company before I ordered the lens.

i ordered a nikond750 and they sent me a grey market one . i also had bought two year extra gurantee and they did not have nikon gurantee but their own and charged me 200 dollars for it besides the 2300 for the camera . i called them and they told me the camera is genuine as it depends on what shipment it comes from - the camera has no usa or u symbol on its box, no gurantee info and this company is not affiliated with nikon .
please dont give your card information as they also do not discard it once they use it . they are liars and i do not ever intend to do business with these people.

After looking for a Canon 6D body y finally found it here it was advertised at arround 700 less that Canons web site...so i made the purchase, should have cheked the reviews on this store first!...so David (the salesperson, with middle eastern accent), told me to purchase a battery bacause it didnt come with one and a battery charger..!hmmm doesnt they all come with battery and charger..? and that he would send me two batteries for the price of one..he said these were OEM Canon brand...for an added price, felt it was pricey, but agreed...so, when i received the camera, it came with no instructions, batteries and charger looked cheap. and are cheap, not OEM, and my bill came with 140 more than agreed...! called him back and gave me the run arround, telling he was going to send me original battery and instructions...never did, tried to call him back several times..useless...so pls stay away from these so callled bussinesss peolpe, they are dishonest and a shame to the US internet selling stores...DONT BUY NEVER FROM them

STAY AWAY FROM THIS SELLER! This is one of those online retailers that are closed Friday afternoon and Saturday. They offer prices lower than anyone else but don’t have the item in stock. They will take your order and not tell you that the item is backordered and has been for weeks or months. If you call they will try to string you along saying that it will be in next week or try and sell you something else. Weeks later they will send you an email saying that unfortunately they ran out of stock just before your order was about to be shipped when in fact they didn’t have the item in stock for weeks before they received your order. The bottom line is it’s not a great deal if you don’t receive the item.

I would not use this company again, mostly based on their confirmation and shipping process. It has been a month and I have still not received the lense I ordered. It took me about a week and a half before I could ever speak with anyone to confirm my order. When I did speak with someone they told me the lense would be $60 more than the price indicated on-line (that I had selected the film lens instead of the digital...which seems a little sketchy when the lense I ordered has a "D" in it's tittle). A month later when UPS tried to deliver it (during the work day) they couldn't leave it at my house because digital outlets requires a signature to receive your purchase UPS. I'm just hoping the lense is halfway decent at this point. I would suggest spending your money somewhere else.