DirecTV review: direct tv sucks-total rip-off 14

I'm in the same boat as you. The funny thing is why do they want your equipment back? Their not going to use it! The same thing happened to me. I work for a property preservation company and often run into their hi def recievers in vacant homes. So just to see what they would say I contacted them to see if they would be interested in me collecting their items for a small fee. They responded with no sir we have no need for used equipment. Huh? Why are you trying to sue everybody over it then. Something fishy with these guy's.

We have been customers of DirectTV for over 10 years now. Overcharging for extra receivers ($5 monthly each), HD-access ($10 a month), and the TRIPLE-dip of NFL Sunday Ticket + HD-access + Superfan to get HD football games is pretty outrageous enough. However, recently they have been screwing with us big time.

Under their "FREE HD Receiver swap/upgrade" program, you are supposed to swap old, outdated, standard receivers for new HD receivers for free. All fine and dandy until they charge you $300 for receivers that they say that you had and never did, claimed that you are supposed to "swap" an HD receiver for another HD receiver (no, it was a standard one from 1998! Why swap a perfectly working HD one for another HD one when I am leasing 4 HD receivers from them?!), or else they will cut off your service! Even though you have been a faithful, paid-on-time customer for 10+ years! Even though you BOUGHT your original two receivers, the new one you supposedly "swapping" for free is actually "leased" for $5 a month. Even though the DirecTV service man refused to take the old receiver, they want it (even though you own it and TRIED to give it to the serviceman!) and STILL bill you! That and the serviceman drilled ugly holes in our walls for extra wires, just threw the wires clumsily over the roof and left them dangling, AND stole 3 RCA cables and 2 HDMI cables, and tried to steal a third HDMI cables that came with the receivers (When I called him out on one, he said that he thought that we weren't going to need them, and gave me back one of the 3 that he stole)!

Repeated calls (where I spend anywhere from 60 to 90 minutes on the phone with various customer service reps; some nice and helpful, some incompetent, some downright mean), where problems supposedly were resolved saw return calls of threats of cutting off the service that has been paid - including the NFL paid in full and NBA half-paid with the season just beginning. AND, when they said local channels can be received for free, they then say, "sorry, that was a mistake..." and then proceed to bill you for them! And the signal breaks up and is still almost as bad as the on-roof antenna!

They are supposedly sending us a box to send one of the receivers in to get the money back, which we paid in order to make sure that they would not cut our service off December 1st. We fully expect a refund as soon as they get that old receiver. We'll see how that goes.

To be continued...

what happened ultimately.

WHAT HAPPENED ULTIMATELY.

dIRECT TV SENT ME MY SECOND BILL, THEY ARE CHARGING ME FOR FREE ITEMS PER THEIR PROMOTION. THEY LEFT OUT A REFERRAL CREDIT, THEY DON'T HAVE THE CORRECT SALES TAX.

THE BILL WAS $20+ OVER WHAT IT WAS SUPPOSE TO BE. I TRY CALLING, EACH PERSON GAVE ME A DIFFERENT REASON/STORY. THEN I TRIED TO CANCEL MY FREE, YOU KNOW "FREE" SHOWTIME AND STARZ BEFORE THE FREE 3 MONTHS WAS UP ON THE PROMOTION AND THEY WILL CHARGE ME $10. IF I CANCEL BEFORE THE 31ST.? FOR THIS "FREE" ADDITION I DON'T WANT... THEN THEY SEND ME PAPERS NOW SAYING THERE IS NO PRICE GUARANTEE AFTER THIS PROMOTION OF $29.99 IS UP. THEY HAVE SHADY AND DECEPTIVE BILLING PRACTICES.

SO AT THIS POINT I TELL THEM THAT NO WAY DO I WANT MY AUTO MATIC BILL PAY FROM MY ACCOUNTS, AND THEY SAY, I'LL LOSE THE $100 PREPAID VISA AND THE $5.00 CREDIT, WHICH IS FINE. THIS COMPANY HAS PEOPLE WORKING FOR THEM THAT EITHER DON'T KNOW HOW TO ADD OR THEY MAKE UP SOME LIE, THAT'S IF YOU CAN ACTUALLY UNDERSTAND THEIR ENGLISH. SHE CONFIRMED SHE REMOVED MY AUTO PAY AND ASKED THE REP ABOUT THE PRICING, SHE SAID THE ONLY THING I WILL LOSE IS THE PREPAID VISA AND THE $5.00 CREDIT.

THEY ARE NOT LIVING UP TO THEIR ADVERTISING OF CUSTOMER SERVICE, SO THAT CAN COME BACK AND BITE THEM IN COURT, I DO SEE THEY HAVE SEVERAL CLASS ACTION LAWSUITS, SO PEOPLE COMPLAIN TO THE BBB, THE FTC AND THE ATTORNEY GENERAL, ENOUGH PEOPLE AND THEY WILL GET HIT AGAIN WITH A CLASS ACTION LAWSUIT. THEY SEND YOU A LITTLE NOTICE AFTER THEY GET YOU IN AND SAY OH WE CAN RAISE THE AMOUNT TO WHATEVER WE WANT.

WELL THE LAW IS ON THE CONSUMER SIDE, BECAUSE THE ARE USING FALSE AND DECEPTIVE ADVERTISING TO LURE PEOPLE IN.

I thought I hated Direct TV when I first got them and tried to get the AT&T internet service through them. If you can believe it the install guy just never showed up. I took a day off from work to wait for them. Since he didn't show up I opted to cancel and guess what, I had to pay their shipping and handling to send back their kit.

Now, I just tried to deactivate my account and apparantly I have to keep it for 24 months or they charge you a $380 fee. Of course that is stuck in the fine print somewhere. So now I am stuck with it.

Lastly, we have a receiver we haven't been using so I asked how to send it back. She told me ok, if you are sending it back it is time sensitive so you have to mail it back immediately when you receive the package or there will be a fee. So let me get this straight, I can take a whole day off from work, your guy can not show up, no one cares and I can't do anything about it, I have to pay to mail back the modem etc, but if I don't immediately send back a receiver you are apparantly not going to ever use again then I will be penalized. If this isn't a scam I don't know what is. Don't get direct TV.

direct tv is a rip off with the special offer with a 2 year agreement and the price goes up, also alot of the channels are exactly what most people do not want they need a package deal with only what people want to buy with out price changes and only then become better than cable, comcast every person does not have a house full of children and everyone wants to buy only what they want...

I was a customer of direct t.v asked to put my service on hold for 4 months, a month went by and they decide to take over 400.00 dollars out of my checking account without any knowledge to me, , been over 2 months now and still cant get my money back, , Someone has to put an end to this. If there is anyone out there that has any suggestion on what I could do to get my money back I would love it..Direct T.V. has no right taking money out of peoples accounts..Please help

I also ordered a bundle through AT&T that should have cost $39.99 per month. My first bill was $164.99, the next bill was 58.00 and another $58.00 . Now no one can explain what those charges were for. I think they charge the customer to install the saltellite. Also when the initial service was connected, I noticed that my tv was over heating due to a power surge. So my installation was not completed that day. I called customer service to complain about the shoddy work and was told the tech did not do anything wrong. In the mean time she told me about her high tech equipment in her home. I asked why I could not receive the premium channels because the tech that did nothing wrong did not complete the installation. She then told me that I had the advanced DVR and the mini. This was presented to me in the original offer and when I asked to have them removed I was told that they could not remove without a charge of $69. 00 per box. Their recourse is that I had 24 hours to make changes to my order. No one listens when I say that I never ordered the Advanced DVR or the Mini DVR. I have not been with DirecTV three months yet and have been complaining the entire time.they keep saying that they need the chance to make everything right. I said the only way to make it right is to remove all of their equipment, disconnect my service and waive the ETF. I was told that could not be done, that I would be charged $480.00 for breaking the contract. And they are still in the process of filing a claim for the damage to my TV set. Still they ask if I would recommend them to my firends and family. **** NO.! I will never use their service again and I would NEVER IN HELL recommend them to anyone EVER! Something should be done about their business practices.

I have had direct Tv for one year haven't had any trouble with them. I have even been late on a payment and not a problem. We will see what happens when my 2 year agreement is up.

I completely agree with everyone Directv is a rip off. I signed up 2/19/2014 at the promotional rate which was somewhere between $49.99 and $69.99. No one was ever able to tell me exactly what my bill should have been. I paid from $52.50 to $57.00 and finally $81.01 in a four month period. I mailed my Genie and mini genie, ( that I never requested ) back in June and they finally admitted a wrong that was finally blamed on AT&T. At any rate I received a refund of $.35 and it did not take 6 to 8 weeks to get that back. I feel I should have refunded the $81.01 in full since as mentioned the service man ruined my TV set and left me without a set in it's place. And we all know they never except the blame forl anything. I'll never refer them to anyone nor will I ever sign with them again. Direct TV is a total rip off and no ever listens . The company should be sued is all I can say.

I ordered direct tv over the phone from my home in worcester ma. The service was for my new home in panama city fl. The installer aimed the dish right at large group of trees. I questioned if he would get a good signal there. He informed me it would be fine. This man never even hooked a hd tv up to test the system. When he was done i asked about the antenna for the local channels i was informed it would cost 250 dollars more. I told him that it was to be inclulded in my installed he said it wasnt. The package i ordered was to include hd channels 18 to 20 i got 2. I called direct tv on the third day of service to complain they told there was really not alot to do but move the dish. I told them that the orginal installer had said there would be to much signal decay from the other end of the house. After 25 minutes i asked to cancel the service they hung up on me. Two days later i called back to cancel and was informed it would cost 285 dollars. That would have ment it cost 595 dollars for direct tv for five days. I refused to pay.
Direct tv stopped service i was harrassed weekly by bill collectors until a got new phone number and had it unlisted. Since then they have placed a derogatory remark on my credit report. This is nothing but extortion they even offered to settle for half the money.

Print my entire complaint, dont call a call center. Order online or at

[protected]

Cleveland Ohio !WARNING DO NOT ORDER

FROM POWER DIRECT Call this number if you want to hear how to get THE NFL SUNDAY TICKET ON YOUR REGIONAL SPORTS NETWORK (you can not)
NO NFL GAME IS EVER BLACKED OUT DTV SETS
THE RULES(they do not)

[protected] ahmmer them and confront and educate the blackout info ia www.directv.com

PHEABL@sbcglobal.net

I already know I am in danger caller beware

I just closed my Direct account after two years and of course paid a penalty . I of course agreed to this contract but I feel that any business that makes you agree to a long term contract just to give you a better rate is not worth the product.
People should get the best deal and the price with out being trapped into an agreement, There are many reasons a person cant meet the contract agreement and should not be charged for. Or even the fact I don't like your Product also why force me to use it.
I have used Cable far more years than Satellite and yes they have had their problem but I found that Cable has less down time and also don't lose program with every cloud and snow storm.
I also don't get the HD thing of extra cost.
Any way I went back to Cable and paid my heavy fine for quitting Direct TV, , But as a Retired DOD contracts specialist, , I feel the whole process of TV contracts a farce.