DirecTV review: directv sucks 820

I got a new tv and my son came to hook it up, he discovered that I don't have Hd, I thought I had it when they hooked up my satalitie, now I"m having to pay for a new box and get a new satalite, they told me I have to pay ten dollars extra a month for HD.I never read the paper work I just assumed I had Hd.when I ordered my service I was told that the Hd is free.I live on a fixed income and I thought I had free Hd.There are four other people on my dish, could you please help me, thanks linda neely

I just got off the phone with a DITECTV customer service rep. I've paid and waited for over a month for an installation service. She was very arrogant and impolite. She refused to give me a number to call to express my displeasure with my treatment. I'm so tired of DIRECTV. I'm changing to cable, but something needs to be done about this service or non-service.

My HD receiver keeps searching for signal. After over 2 hours on phone with DirecTV they sent out new receiver. After 4 days of it working same problem again. After my call to DirecTV they now want to charge me $5.99 per month for service protection.

I said OK send out tech response -- someone from upper management needs to talk to me first. I expect a call in 24 to 48 hours.

What terrible service!

After 10 years plus with these jokers, I am going to look at fiber optics or some other provider.

DirecTV is getting just as bad as the cable companies!

Comcast...what a joke! Searching for a signal is usually caused by dish alignment. I've had it happen and they fixed it right away.

Dear Mr. Carey,
I am writing this on behalf of being a faithful DIRECTV customer for well over 15 years and in 4 states. Right now I reside in TX and I am appalled at how I am being treated. Let alone I am in the country and if the wind blows the wrong way I lose connection. Well I ended up calling to see why this was happening so often and at that time the customer service associate told me I had a free upgrade available for another box, so I said yes, needless to say my contract was well over the 2 year commitment from the time I ordered it from when we moved here. To make a long story short, my husband got laid off, and my hours were cut, so going through our finances we had to make cutbacks, DIRECTV was one of them, we could no longer afford the $98-$100 a month just to watch TV. I called to cancel and explained the situation, and I was told I have to pay an early termination fee!
Well when I signed the contract for the new upgrade box no one mentioned that it was also another 2 year contract, I thought it was just an agreement that I had received the box, had I been told this was another contract I would not have even bothered with the box. I was devistated when they said I had to pay well over $400 in fees, I didn't have the $100 a month to keep it, so where was I to get $400+? I said I would have to make payments which I have been doing at $25 a month and I am down to $201 now. I have been harrassed by collecters telling me they will ruin my credit if I do not pay more, I cannot pay more. I called DIRECTV and asked them to stop the collections but they won't, there is nothing they can do, they want payment in full. I happened to mention that I was supposed to get $150 gift cards when I originally signed up and never received, all I kept getting on that was the runaround also, "talk to your local installers" and they would say call DIRECTV well that=BS. So it seems that after all my loyalty to DIRECTV I get screwed, NEVER AGAIN! I will never forget DIRECTV and will never refer, if I do I will warn them. Customer loyaty appreciation has become obsolete, what a shame. I thought that expressing my concerns would ease up, but I am just angrier thinking about it.

Sincerely,
Unsatisfied X-DIRECTV Customer

did not receive rebate promised to me.Over charged for services and customer service poor.No attempt on Directv's end to fix problem. My service was turned off by directv without notifying me and after making monthly payment. Worst thing I ever did was change my cable from dish to directv..

I LOVE BASEBALL & I HAVE GOT MBL FOR THE LAST FOUR YEARS & EVERY YEAR YOU GO UP. WITH THE COST OF LIVING GOING UP ALOT I JUST CAN, T AFFORD GETTING MBL & THAT MAKES ME VERY MAD. IF YOU KEEP GOING UP WITH YOUR PRICES I WILL DROP YOU THERE ARE CHEAPER CO. AROUND. JOE AMOROSO

Welcome to the world of Directv! Their complete lack of customer service is appalling! Nevermind that you can't understand the CSR due to their unintelligible accents. Nevermind that they argue with you when you tell them how long your call has lasted (my iPhone displays the length of my call right down to the second). Nevermind that one call never resolves your issue. That's all nothing compared to the massive amount of junk mail and telemarketing calls that ensue after you sign up. That's nothing compared to their underhanded sales tactics. They offered me a rebate, but the sales girl only gave me partial instructions to redeem it, thus delaying it. Good thing I was deligent. They also sneak in a paragraph signing you up for a monthly maintenance agreement when you sign the papers the installer shoves in your face to sign before he leaves. At that point, you just want him out, so who would read the fine print? Who would suspect they'd stoop so low as to sneak that in? Well, take it from me, READ it or you'll wind up paying an extra six bucks a month. Hey, Directv, want to capture more market share? Then, offer even halfway decent customer service! And, require that your CSR speak English well enough, so we don't have to ask them to repeat every word ten times!

Do you Complaints Board.com allow any retailers to advertise on your customer's bulletins? If so why? You do realize that every time those retailers advertise on the customer's bulletins that your website sends out messages to all those customers who had made a complaint on that bulletin and tells us to check this website for new complaints and then we end up seeing advertising about products we don't want to see or hear about which wastes our time. This has been happening to everybody on the DirecTV complains board three times in the last week! If this website continues to allow these advertisers to post their products without being deleted from the complaint boards then I will stop responding to any so-called new complaints on complaints Board.com! Please remove their advertisements from your website and block them from further access, if possible.

the offer a price you and then when you sign a contract it never be the same price its away be a differnet price,

Directv just took the entire balence. Even after I asked them not too. I said that I had lost my job but I was willing to settle up my bill in payments. They didn't care and said that it wasn't their problem. So they just took the money. I almost lost the house I was renting because of them. I was with Directv for almost ten years! Customer loyalty means nothing to them.

Very rude customer service, I recommended a friend and the old home owners did not pay a Direct TV bill. My friends ordered service was canceled because Direct TV representative because they said she was repsonsible for paying a bill from previous homeowners. Never once did they offer for her to provide proof of ownership. They treated her like she was a liar that only wanted to get a bill in someonelses name. I would never recommend them to anyone else again. They provide very poor customer service.

Direct Tv has the worst policy for a business I hvae ever seen. I am seven months pregant and being forced to move because they are knocking my house down to build bigger more exspensive homes. I called them to explain I have to cancel service because I am being forced to leave. They could have cared less. They told me about the cancellation fee and all the girl did was annoy me about taking it with me where I move. I explained I am pregnant and have no where to go. SO I have to move to my moms. Still all her concern was about moving with it. What did this girl not understand I am moving into someone elses house and I can not demand them to get my tv service. I had to speak to 3 people whose only concern was making me keep this horrible company and the second one I told about my unforeseen circumstances said"oh well thats why we give you plenty of options to move with it." uncaring, unkind, inconsiderate people!

So I already have a past due bill and the current months and now I will get a final bill and a shut off fee. I am completley overwhelemd! Well I said surely your compnay will work with me and set up some type of payment plan right? NO! They said they do not have one the full balnace must be paid in 20 days or they will directly take it from my credit card and to make matters worse if they cant get it they send you to collections! What kind of company is this! So I asked let me speak to a supervisor oh what a surprsie no supervisors were available. So I said I want the cooperate office address. She said they dont have one. They think I am a real idiot. SO here I am crying wondering what to do nothing. Oh and I love there hypocritical slogan on the website"When it comes to customer sevice, we wont settle for anything but excellence." What a joke! what a scam company this is forcing people to sign two yr agreements in the first place. I am sorry I was naive and did not read the small print. SO this will cost me close to $500.00 I could use for my baby. I am telling all of my friends and family about this scam and my dad has direct tv and I will make sure he cancels it. Another thing people look at the outrageous prices they charge just for tv! They got to be the most exspensive tv comapny and I dont know what you are paying for! Well I will write to the BBB and to the cooperate office still. I know it will all fall upon deaf ears because this company does not care about anything but the money. :(

I called up to process an order for 3 new hr24's the HD dvr's they worked with me and offered the receivers for $250. I call back 2 days later to process the order they said they can't do it i spoke with a supervisor and they were able to get me the receivers i wanted at $80 more at my cost. After ordering the receivers i get them delivered and not only they were not the hr24's i asked for but they were refurbished receivers. so i ordered new equipment at a price offered never got the offer previously presented and i now get refurbished receivers i went through 2 supervisors and 6 other reps. They all stated sorry that’s just the luck of the draw and we can't do anything further for your account you can always send the equipment back and kept quoting policy and never once was empathic.

i hate direct tv and will make sure to tell everyone i lost my job and my home called talked to them they said you will have to pay a 450 cancellation fee these people need help i have phone with comcast and contract with them was able to cancel without a fee

DIRECT TV IS THE WORSE I WILL NEVER DEAL WITH THEM AGAIN I HAVE HAD SO MANY PROBLEMS WITH THEM THEY DONT CARE ABOUT THERE CUSTOMERS PEOPLE DO YOURSELF A FAVOR AND GO WITH COMCAST OR DISH ANYTHINGS BETTER THEN THESE PEOPLE HOPE THERE BUSSINESS GOES OUT SOON

I don't understand where this Cable company gets these obnoxious employee's from. I tried to get Direct TV about two or three months ago. My oldest daughter when she lived with me had Direct TV and still owes a bill. Therefore, they would not let me set up service since I am still in the same residence, we have the same last name and she has moved out over two years ago. Anyway, that was cool, I understood and even told her to take care of her bill so that I could get Direct TV. When I called customer service to inquire why they didn't install. The girl on the phone was ghetto as heck, and uncaring or unhelpful and talked to me like I swindled the company for millions of dollars. Then a few days ago three young guys showed up at my door acting ghetto as heck, they were promoting Direct TV. I explained to them what happened and they assured me it was a mistake and that they could get this cable hooked up. When it came to giving them my social security number or bank card number I felt uncomfortable so I said "Never mind I don't want it. I will just wait". Today I get a call from automated service saying "your installation of Direct TV has been cancelled". I called the number and the ghetto girl got on the phone and talked to me like I was busted for trying to get Direct TV. I tried to explain to her what happened and she kept saying "your not gonna get it anyway". What I was trying to get across is that "YOU HAVE SOME DISHONEST SALES REPS OUT THERE IN THE NEIGHBORHOODS ORDERING DIRECT TV FOR PEOPLE WHO DON'T WANT YOUR TERRIBLE SERVICE ANYWAY". and, to add to it. I don't care if my daughter pays off her bill or not. Even if she did, I will never ever ever ever order Direct TV. No way No how. So there it is there...

I STRONGLY AGREE - They Suck! I got screwed out of my 250.00 Best Buy Gift Card for singing up with them & cant reach ANYONE that can help me with ANYTHING and has a hard time speaking English

Oh so they gave you a catch 22, just to get you to sign up huh? Well, I don't know what the problem with the poor customer service is. They take our tax money that we work hard for, turned the television to HD where you have to have cable or something to even watch something again that our tax dollars pay for. Then turn around and send the jobs overseas, so now that so many americans are out of work, we cant even watch t v. So, what do they think? Hello, no jobs no cable. At least treat people with some dignity. I say go to Time Warner if you can. They treat people pretty nice. Not going to say they don't have issues but I had none with them and when I can I will be going back to them.

Thsi complaint system is REALLY a farse, no one REALLY cares and the agents are giving out bad names and agent numbers. Atleast I know that DIS NETWORKS appreciates my business

Oops sorry I meant DISH NETWORKS, I am so pissed I can't type!

I had issues with DirecTV as well a few years ago. I wouldnt recommend anyone to subscribe to them.

I have been a customer of DirecTV for many years and have an HD DVR and two additional receivers, and pay in excess of $80.00/month for services and equipment. The HD DVR quit last week, something that happens at least once a year. When the service rep said I needed a new receiver, this time he added that, in order to get the new receiver, I would have to agree to a new two-year service agreement. Since we expect to have to move somewhere in the next 3-6 months, I declined a new service agreement, and am returning the old HD DVR as well as the new one (which was not installed or activated). I am very angry and frustrated that DirecTV has so little regard for its long-time loyal customers that it would do this. As soon as we find out whether we really have to move or not, I will be switching to something else - cable if we move where it is available, and definitely DISH if we find out we can stay where we are. No doubt they will try something else underhanded when we tell them to come and get all their equipment.

I can't believe how horrible the service is with Directv. They require a credit card to open an account. They give ficticious credit of $37 per month the first year so they can jack your rate up by $37 a month after that year. I live in an apartment building which only allows directv. So now I am paying $70 a month for their Choice package. They offered me a cheaper "select" plan over the phonwith crappy stations. That option isn't shown on their website. The website offers email to customer service but it won't send the message. I had Comcast in Minnesota and only paid $40 per month for combined TV and internet service.

Im a new customer and the day they set me up with services my t.v was up and running for 5 hours and my box was searching for signal since. Friday when I had services and 5 hours later I didnt. Called the tech and the trouble shooting didnt work, she set me up with an appointment for another tech to come out and she told me THURSDAY! I TOLD HER, " HELL NO YOU WILL NOT SET ME UP FOR AN APPOINTMENT FOR THURSDAY AND THE SAME DAY YOUR CRAP MESSED UP ON ME! THE SAME IDIOTS THAT CAME OVER HERE AND SCREWED UP NEED TO COME BACK AND FIX IT. SHE SAID OK, SOMEONE FROM THE HOME OFFICE WILL CONTACT YOU. 20 MIN. LATER A REP CALLED ME AND SAID SOMEONE WILL THERE WITHIN 24-48 HOURS EXCEPT SUNDAY AND HUNG UP IN MY FACE. (NO BUENO) i CALLED BACK THE NUMBER ON MY CALLER ID AND ASKED HOW DID THE 24 HOURS WORK? TODAY IS fRIDAY AND SATURDAY IS TOMORROW SO DOES THAT MEAN SOMEONE WILL BE THERE TOMORROW? SHE SAID, LIKE I SAID 24-48 HOURS EXCEPT SUNDAY THANK YOUUUUU! AND HUNG UP IN MY FACE...AGAIN! SATURDAY THEY CALLED AND TOLD ME IT WILL BE TUESDAY! i AM TRYING TO CANCEL MY CONTRACT BEFORE IT START. i TOLD THE REPRESENTATIVE i DONT WANT TO DEAL WITH YOU, I HATE MY HUSBAND TALKED ME INTO SWITCHING FROM COMCAST BUT I DONT WANT YOUR SERVICES ANYMORE, THEY TOLD ME YOU WILL BE BILLED FOR THE REMAINING CONTRACT AND I TOLD THEM I WILL SUE YOU FOR THE BALANCE BECAUSE DIRECT TV DROPPED THE BALL! STAY AWAY FROM DIRECT TV...RUN FOR THE FUQQIN HILLS!

I have notified them since last year to fix the hook up. They send a service repair guy, it works if I'am lucky a week. I call again and I go through the ring around again. I don't know they don't just change the wire, they change everything else and charge me for a service that's not working. If there were a better service out here I would change in a heart beat. I wish the problem would be fixed once and for all!

Do not get DIRECTV, if you cancel with them they will go into your account and steal your money with warning. This company will rob you blind with the different fees. To add the customer service is terrible. I called them about deduct 280.00 out my knowledge without my consent and all they could say is that it is in the customer agreement mand the manager deciced that she could not handle the call and decided to hang up in my face. THIS COMPANY SUCK!

can not see my bill on line

e-mail:: garelj@verizon.net

i thought i was doing the right thing by unplugging the dvr during a thunderstorm. after the storm i plugged the dvr back in and it would not come on. i called customer service and was told they would send another dvr in 2-5 days, but that would cost me the shipping and handling fee (only 19.99). why am i being charged for trying to protect their euipment? I also mentioned that another dvr in the house was not working right and i had to reset it numerous times and the response was "that happens sometimes, call them back when it will not reset. Why, so i can be billed another shipping and handling fee! I have been a loyal customer of directv for 5 years and i am getting tired of the run-around and additional fees. I used to recommend this company but not any longer. I also asked since I was going to be without service for these days would my bill be prorated and I will leave that up to you to guess the answer (NO WAY)

Contacted by Directv to reconnect, quit Sept. 2010 due to faulty equip & no customer service. After 3 hour call w/salesman, agreed to come back only w/2 stipulations, to record 4 programs at once & that we had 2 TB of shows on separate hard drives from Dish Network we needed to play back. Was put on hold & then confirmed that the DVR's from directv have a USB connector in the back & we could connect & play back. No email confirmation rec'd & upon repeated calls could not get one, nor access acct on line. Confirmed a 2nd time that we would be able to play back our recordings. 5/17 installer came, put him on hold for 2 hours as 1st they didn't send correct equip.& order had to be changed. Installer knew nothing about hard drive playback. He dialed directv & we confirmed w/a woman who put us on hold & said if for some reason it didn't work w/USB, I would be able to connect to my computer & access as I had the ethernet cable run. Installer left, I attempted to connect. It would not. Called tech support, told that anything recorded on Dish Network could not be played back through Directv. Spoke to 5 people during a 3+ hour span, 1st getting rude responses, then confirming we couldn't do what we were promised, & supervisor. Responses were rude, uncaring, not listening. They did confirm that they did have record of the promises to us & would deal w/ those people, but still charge us $21.37 for shipping of wrong equip. 1 day of prorated service, but we called within 1/2 hour & installer had removed Dish Network outside equip.& cut connection cord. We told him we still had Dish connected. Now we had to call Dish & pay a service call to reconnect the damage done by Directv, The verbal contract was broken by lying to us, then invading our privacy & our property by damaging our equip.We had wanted Directv from now on, prefer the channels & formats, but lack of caring leads us to disconnect, fight the fraud, Dish will also fight it, all because we would not be made whole.

4 rooms installed free not.wanted to charge 150.00 falses adv.

I have no idea where this charge came from. I did not authorize this charge and I have already ben charged one time on 9/25/2010 and now I have another charge for $57.61 for 10/25/2010. I want it stopped immediately if possible. I DO NOT know who this is NOR did I APPROVE this. It is being charged to my Visa Debit Card ending in 5384. I don't even know how they got the number.

I wanted to save some money, Diret TV had been sening fliers in the mail. After great consideration I called them. I told the rep. I had Dish Network and that the only reason I was thinking about switching was to see about saving money. I told her what sevices I had and she said I could get those same sevices with them at a lower rate. After talking to her almost an hour on the phone I decided to switch. THE BIGGEST MISTAKE OF A LIFE TIME. The tec. they sent to my house didn't seem to like his job, or his suppervior. Did a really bad instalation job, didn't communicate with me, and right before he left I explained the service wasn't correct. He didn't care, he said it was someone elses problem. I called the office right away. Did me no good. I called several times over the next few days. I finally found someone to write to on the internet.I could cancle because they said I was under contract from the moment he activated my service. Someone responded to my email said they would lok into it. After two weeks he said he reveiwed the tape and he felt his rep. explained it properly and did agree that I probably didn't understand. But since his rep in his oppion explained it properly he'd let me have the dvd at no cost, even though I was supose to have that plus the abillaty to watch recordings in another room. The costomer service people for the most part were rude and once they got you you can't get out, at least not without paying a lot of money, (which I was tring to save.) I have a large family and just wanted affordable entertainment for all of us. I really wish I would have not switched from Dish. I am not satisfied, I will fofill my obligation but would not recomend Diret TV to anyone.

Directv has the worst, and i mean WORST costumer service EVER! Their people not only have NO idea what they are doing, they are useless and the only thing they say is im sorry. im sorry. Don't say your sorry, at least try to do something to help. Useless and poor service, i cant wait to get out of this contract. WORST COSTUMER SERVICE AND CABLE TV EVER!

Directv advertises its rates are lower than cable thats a laugh, thats so untrue I paid $49 my first year and now its up to $80 dollars same package Ive changed nothing but they have. Also my HD box malfunctioned I called them up and they are making me pay for the shipping costs which will be about $21. Thats wrong Im leasing their equipment it fails and I have to pay extra Direct tv is a rip off Im going back to cable as soon as my contract is up.

had issues with signal code 771 sat 2 copletly and now only hbo starz and hd 4 vists were made fix and still not resolved.they tell me under contract but they dont deliver what on my contract.is there somewher for help with this?

We signed up for the Verizon/directv triple play. It was a nightmare! The Directv technicain would not install the dish on my roof becuase he said it would then leak. He charged $80.00 to install a dish in my backyard...made out to him! He also did not have a DVR receiver with him and said I he would have to drill holes in my walls to install it. he had the more expensive HD recevier in his hand. When I called to cancel the service - within 48 hours - a supervisor named Anthony said he'd send me a $400.00 bill for early cancellation stating that the terms were 24 hours for cancellation. (not true!) He hung up on me when I asked to speak to his supervisor, after stating that he did not have a boss. Verizon also had its play in this mess. They could not offer the services they promised - it was a bait and switch. Verizon also did not pay Directv as they had promised. That will be my next complaint.

yes im upset with dtv they say that they cooprerate with you but they dont ive tried to get information from them for over a month now but because my names not on the account with my girlfriends they tell me they wont help me thats a bunch of crap if you ask me i was robbed buy a dtv rep and alot of money and they wont help me with the info i need dont ever order dtv there a bunch of lazy no good uninforative people who dant give a rats behind i was robbed buy one of there own

Did you know that dish networks number is [protected]-dish? Well one day I accidentally called [protected]-dish, and it went through to another satellite company called direct tv! They had someone come on that I could tell was at his home as I could hear his kids in the background..he got me to tell him most of my information as I wasent paying attention well and just thought dish had changed there automated system. When I heard the kids in the background then I knew! I had to ask him who I called and he told me! I had to ask before he told me! I felt violated! Then he tried to get me to switch to direct tv! They are sneaky and I don't trust direct tv at all! Very bad company!

Cable tv always give some troubles and I switched to Live tv over Internet which is troubles free can be accessed from anywhere else over PC.http://bit.ly/jA6Jfu