DirecTV review: directv sucks 820

They dropped my favorite channel! G4! When I called and asked them why, they said they saw no value in the channel and that it just wasn't worth having. WTF?! I can't believe they would drop my favorite channel, with out that I can't stand using their service! Now I'm dropping them, I can't believe they would drop it.

Very upset ex customer-

I am unhappy with Direct Service.
I have not had Satellite services for over a week .
I am unhappy they charge to send a tech to check your equipment you lease from them.
i could under stand if the equipment was mine own and not leased and if i did not follow the trouble shooting over the phone first. there would be a charge but not if i lease and the trouble shooting does not resolve the issue. i will never recommend DirecTV again to anyone and will only give negative remarks to anyone who inquires on them.and i am having all cancel that have signed up with me.

I will NEVER do business with Directv ever again, they took 455.00 out of my account at 11:30 PM saturday morning, they didn't tell me they would keep my credit card information on file...but they do. I wanted out of my contract due to what I felt was their fault for not honoring their part of the contract ie the $10 off for refering an employee or friend.In the 5 months that I was a subscriber I had phoned them over 12 times each time spending no less than an hour at a time (45 minutes was on hold)3 people from that company stated that the only way out of their contract is if you DIE.If anyone plans on taking this company to court let me know

My home was destroyed by fire and water damage. Me and my children lost everything we owned. I had the insurance through directv and two agents told me they would cover it. They even offered to send the equipment when I called however I was homeless. Now my home is repaired and I am trying to get reimbursed. They are now telling me they will not do it, after they promised. Allstate states they do not cover anything from directv. Please help!

I canceled my DirecTV account & returned their equipment due to unsatisfactory customer service.

Without my permission DirecTV debited my bank account for the balance due. I called DirecTV asking that they credit the monies back to my account, send me a bill and I would send them a money order. They refused!

I spoke with representatives at my bank on two separate occasions; two different representatives told me that DirecTV is notorious for this type of action/transaction.

I am contesting the charge with my bank and have filed a complaint with the FTC.

I want everybody to be aware of DirecTV's unscrupulous practices. Apparently it is commonplace with them.

It might have taken me a couple of months but I finally got my money back that Direct TV stole out of my account and everyone else needs to do the same thing and run Direct TV out of Central Florida. They are nothing but out and out theives! You can do this one of 2 ways. First send an email to Ellen Fillpiat, who is the Vice President of Direct TV in Idaho, @ ellen.fillpiat@directv.com or customervocfollowup@directv.com ATTN: Mara. Or you can reach Mara @ this number [protected], and tell her how much they stole from your accounts. She is the one who can give you a refund. They stole $680.28 from me and she refunded me $571.17, which was my balance after my final bill. But it is my belief that ALL of us should get together and file a class action suit against Direct TV for damages and personal injury for what we have had to endure over these thefts. I have an attorney who is willing to go to court against them. But if you want your money back get it back the same way I did.

Somebody please tell me how to take Directv to Small Claims court in KANSAS. When I went to the court house they provided a brochure that stated: You may sue any person or business operating in Kansas that you believe owes you money or property. Problem is that Directv is headquartered out of Colorado & their Office of General Counsel is in California. Any good advice or does Directv have a Kansas address? Help me out, I would love to put these arrogant [censor] in place.

I have to say that I have been fighting with DTV and the collections agency for two months now, and the only thing I wanted was a bill...since I had already admitted I owed them a balance. Everyone said they escalated it to Corporate, and all i got was a form letter saying I owed them money. I called 15 times and got NOWHERE. Then I googled and got the above website, and Josh answered me, and took care of everything, zeroed out my balance, and apologized, and is sending my confirmation letter of a zero balance, and a bill ledger for my account. He even stated that he was going to recommend training for the reps on my account for who I had talked to, and gave me a follow up number for the next month in case I got any more collections calls, since he sent them a cease and desist order.

THANK GOD ITS OVER...

Similar to "Beat DirecTV in VA" post above (I also live in VA), I followed the same procedures and got my money back as well. My situation was a little bit different though. We got DirecTV services starting in September 2009. We never signed any type of contract or anything. The only reason we got DirecTV was because Verizon was not offered in our area. Well, what do you know! 9 months later, Verizon starts offering their services in our area. My wife and I decide to wait until our 1 year anniversary of having DirecTV to call and possibly cancel if there were no cancellation fees.

When I called DirecTV customer Service, I specifically asked if there would be any cancellation fees if I decided to cancel our service at that time and the lady whom I spoke to said no. Of course, we went ahead and cancelled the service and ordered Verizon Fios.

1 week goes by and we receive a statement from DirecTV with a charge of $233.10 as an early cancellation fee. I called the Customer Support for DirecTV and advised that the last person I spoke to said there would be no cancellation fee. They advised to submit an email to the customer support and ask that they pull the tapes to review the customer service rep telling me that there would be no customer service fee. Well, conveniently they said that they do not record every convo, which is completely false because why would they tell me to have them pull the tapes if they didn't record every convo. Long story short, they would not refund my money. I didn't have direct payment to DirecTV, but when you initially sign up, they have you provide a credit card for backup payment. Well, 3 days later, they charge my credit card for the $233.10.

I filed a complaint with the Better Business Bureau and got no results. They again declined the refund. I proceeded with the Small Clains suit, which is a very tedious process. It requires 3 forms to be completed very carefully. Then I had to take the completed papers to the courthouse to submit and pay a $56 fee to file the small claims suit. I also had to mail the paperwork to the "Trading Company" of DirecTV representing DirecTV in the State of VA (You'll have to find the Trading Co. in your state). Ask the courthouse what phone # to call to get that info and they will provide it to you. When you mail the paperwork to the defendant (DirecTV), make sure you get a Certificate of Mailing from the Post office to bring with you to court if you end up going to court.

About 2 weeks after I filed the claim and mailed the paperwork to DirecTV, I received a call from the Legal Dept of DirecTV asking if we can settle out of court. I said of course if you refund my money. I got all $233.10 back and all I had to pay for was the $56 in small claims filing fee. I'm sure if you proceed to threat to go to court, they will give you that money as well. At that point, I was tired of the process and decided that $180 refund was enough for me. It was a win in my book.

This is a scam by DirecTV as there was no contract signed. They make all their money on the early cancellation fees from people who do not want to take the time to file the small claims suit against them. It would cost them more money to go to court than to refund the money, so it is well worth it if you get one of these bogus cancellation fees from them. I highly recommend going forward with the small claims suit. IT WORKS!

Direct TV is a JOKE! They add charges on you bill you didn't even order, then try to get them off! ...

DO NOT SIGN ANYTHING with this company! They offer you a great discount/package price...you never end up getting that price, they overcharge you and it takes forever to credit back/issue their "rebate" - they make you sign a 2 YEAR AGREEMENT...which it appears even if the home is sold due to someone being ill or maybe even dying - they STILL HOLD You to a HUGE Cancellation Charge! AND best yet, you supply them with a credit card...so there they got you...you just gave them PERMISSION to charge the credit card for HUGE cancellation charges!
SCAM! SCAM! SCAM!

Im having a HUGE problem with direct tv. ive never heard of such awful service in my life. me and my husband signed up through a best buy and they came out saturday to install it. he told us he would be there at one and when he hadnt showed up by 2 i called him and he said he was on his way. by 3 he hadnt showed up so i called again and he said that he was just leaving he didnt show up till 430 and when he gets there he tells us, he cant attatch the tv to our roof he will have to put a pole in the ground he would be there first thing after church sunday so that would be at about one. he hadnt showed up by 230 so i call him and he says he will be there within an hour. so at 345 i call again and he said he still hadnt left he would be there within a hour. i continued to call him and one time he answered the phone ordering a cheese burger. he didnt get to our house till 715 on sunday night and didnt leave till 915. as he is leaving he tells us we owe him $110 for what he told us earlier would be FREE. i told him i wasnt paying it and he said we had to but to call the direct tv people and discuss it with them. so monday i give them a call after waiting 20 min to talk to someone i tell them my story and they promise me a returned call from a manager that afternoon or tuesday. wednesday i still hand heard so i called back and they promised a manager would call within the next hr. or hour in a half. well after 3 hrs. i call back and they tell me someone will be there to talk to me at 4. so at 530 i call back and talk to a manager and he tells me he will get the manager over him to call me at 8 this morning. well at lunch when i hadnt heard anything i called and waited for about 35 min to talk to somone for them to give me the "coopereate number" when i called them it was just the direct direct tv people. and they hung up on me while i was on hold! i just talked to a lawyer about the situation and about to give them a call again! if i dont talk to a manager this time! its going to get very ugly! I DO NOT RECOMEND TO ANYONE! if you want good cable service get charter, i wish i would have stuck with them from the start!

I have been a customer since 2005. I think it is highway robbery the price you pay to watch re-runs constantly.I am disabled and stay home a lot and it is the same thing over and over from month to month.Occasionally you get a different program, but for the most it is the same old thing repeated.Most of the programs are not fit to watch or very interesting to watch.change your programs!

For the most part, DTV only offers access to the channels, they do not make the channel line up. It's the same with cable TV companies. They do not control what is shown on the channels, they only offer the channels for viewing. You can get additional packages or invest in an account with Netflix to help increase your options.

On Friday, Dec. 13th, I called to inquire about setting up an account with them, as well as bundling one of their partners for phone/internet service. I was told, by a Mr. Rudolpho Gomez, that "yes indeed we can set that all up for you". After scheduling an appt. for installation ( as well as being charged $214 ), I was transferred to their Bundling Dept. who informed me " their was nothing they could do until my service was activated". I decided to wait until Monday morning to call back, to give the system time. Upon calling Monday morning, I was then told that " they could not set up anything, until service was installed and activated". Later that day a man came and installed my service. I then called, for the 3rd time, to set up phone & internet service. I was once told this time by the Bundling Dept. for DirecTv that " we do have Windstream service in your area, and we can not help you". I tried to explain that not only did your sales rep guarantee me this was possible, but that the sales rep for Windstream also confirmed that they service my neighborhood. After countless hours on the phone, speaking to one supervisor after another, I was told "there is nothing we can do for you, other than cancel your service". NICE RIGHT? I am trying to STAY WITH YOUR COMPANY, AND YET YOU TELL ME TO CANCEL! I even tried having one supervisor get on a 3 way call with Windstream so they could in fact see Windstream serviced our area, but he declined. So, having now been exhausted trying to tell DirectV that they need to honor the agreement made to me, and being told by everyone I spoke with " they can't honor it, and to cancel my service...but...you will not be reimbursed for the equipment you purchased" After another 3 hours on the phone, waiting 45 minutes for the 1st supervisor ( Jesse ), then an hour for the next supervisor ( Raul ), I spoke to the Sr. Manager ( Homer ) who al told me there is " nothing I can do, I can cancel your service, but you will not be refunded the fees for the equipment and if you call back tomorrow you will incur a cancellation fee". I then asked to speak to Homer's manager, who I was told " was not there, but I will leave him a message to call you, and give you his voice mail".
In short, I would highly recommend to anyone considering switching to DirecTv to seriously reconsider, unless you like terrible customer service, a company that promises you one thing and delivers another, that you enjoy spending hours on the phone with incompetent people who will just transfer your call, or disconnect your call all together, and have them tell you " sorry, can't help you so cancel your service".
I have sent emails to anyone in an Executive Role at DirecTv telling them of my malcontent for their company, as well as write complaints to the FCC, and every other consumer affair web site. They pissed off the wrong guy...

I have read majority of the new complaints that are out on this complaint board. If this is not a wake up call for the new CEO then I don't see a future for Direct TV. It is bad that you brag about having millions of customers being number 1 and making billions off of the people who made you the money and we get treated like dirt. I just had a conversation with a so called supervisor named Kimberly id #415768 which if this is the way your company conducts complaints and problem solving then your hiring process needs to be tailored because if that call was recorded and I would of heard the way she conducted that call then she would of been fired on the spot! I am a multi unit manager and I am definitely the one to understand customers I get complaints all the time but I am always able at the end to satisfy my customers with a reasonable solution. I have been a customer with direct tv for about 7 years and since moving to B'ham I enjoyed my direct tv service. When I moved here then my experience became a Nightmare. The first incident happened april of 2o09 when we first purchased our new home we continued our service for our install and the install tech came and looked like he slept in his clothes and was totally incompetent of how to install I was not present at my home but my wife was, he went on to install the service and after he was done he told my wife he was finished after she did the walk around she called me immediatel
y to let me know that he put the dish on a pole in the front of our house in our flower bed because he was to lazy to go back to the office to get a adequate ladder for the job to put on the roof. Not only that he ran the wires on the outside across the door frames of my garage. Also I have a tv which is mounted in my fireplace he ripped up my siding and put it on crooked. So I came home and was very furious of what just happened to our new construction home. I called the local office about this and they sent over a tech supervisor and he saw the job and said this was unacceptable there were wire shavings left all on our bed and all around the house were he installed wire. After the supervisor calmed the situation down he sent back out that next day there top guy to fix he did a excellent job by fixing what was broke he shook his head out of dis-belief on what happened. Now here I am ready to get HD upgrade about 3 months later since I have my tv's now and Guess what there was all these additional charges and they had to drill more holes in my roof to put on the HD satellite. I am furious at this point because I was not told this in the beginning customers should always be recommended with whats the best decision to keep customers coming back and why is there no universal plate to accomodate both dishes so this does not occur when your reps are selling a service really with no clue on what there job duty is other than a script. The Training sucks! So now I decided after talking to several supervisors that they would not have to drill another hole it is a way they could hook up without additional holes so what I did was schedule the appointment and when the installer came which I requested a senior technician because of what happened the last time once again we had 2 guys who was drinched in liquor and my satelite dish was not in a box and under some tools scratched up bad. With beer cans falling out there truck! Are you kidding me! I sent them right back to wherever they came from and just said enough is enough! Now here it is I am finishing my home theater and At&t uverse is not offered in my area I thought about giving another shot! Well here it goes I talked with Ashley out of Tulsa and she was very helpful with what was needed to satisfy what I have been through. So I have 2 standard receivers and 1 Dvr plus currently right now so my upgrade suppose to have consisted of 1 HD DVR and 1 additional hd receiver added and one standard exchanged for HD. So here we are on install day and once again the soap opera begins I requested once again for a senior tech and was suppose to be 8-12 scheduled I got a call stating they were behind because of there Tuesday meeting went over so it will be 1 hr after 12 to come and then after 2 hrs then they called and said he had a family emergency and they are trying to re route to another tech so another tech finally shows about 2:45 and I started asking him questions about how long he has been with the company and said 2 years I was about to send him back but I decided to give him an opportunity so he turned out to be very nice his name was Jeremy. So when I asked him about what equipment I had on the truck he said only a HD DVR then he called it in 2 get modified and they started telling me 99.00 for each HD receiver that was needed so that's when the drama started because my order was suppose to already be set up this way. I talked with Mark the modification rep in corporate. He just was very rude even with the tech. Then everyone from that point on made me out to be a villan instead of satisifying me as the paying cust that I am. My contract is over in April and I am going to blog every site call every management staff that direct tv kiosk are set up in and tell them not to do business with this company because it will set up a bad representation for them. Don't think for one second that I cannot accomplish this because majority of the stores that you are setup in are clients of mine. If you care about me as a customer and would like to contact me with a solution I will call and leave my pertinent info on the phone number listed above. I hope this is a wake up call for you and the company you inherited I too saw the episode of Undercover Boss so you have set the bar for a high standard by being on national syndication so the choice is yours whether you sink or swim. People gives you one chance to prove yourself I have given multiple so let's see how much you really care!

If you have an account with directv, they were probably trying to contact you because of an important matter.

Received statement date 12/15/2010 for charge dated 11/10 for PPV:Daddy Day Care on an old RCA receiver which had been in the closet for many years. Directv claims that this movie was ordered from a receiver listed in my sons room in 2003 and it was never paid. We don't recall ever ordering this movie 7 years ago, but directv refused to credit the charge.

Spoke with Directv supervisor Josh 12/20/2010 but stated there was nothing we could do about it and had to pay the fee from 7 years ago. He stated that if my son ordered a movie, then it was my responsibility. I had parental controls set so he couldn't have ordered the movie in his room. Josh also mentioned that Directv has a general policy of collecting access cards after service cancellation, then billing customers regardless of how many years have passed.

DIRECTV THEY'RE THIEVES

I was wondering if this issue is part of the recent 50 state settlement? john

We pay over $100.00 a month for your service--We always watch Tennessee Basketball Women and Men and Tennessee Football--that's why we bought the sports package--half the time we cannot get the Lady Vols Basketball. We always get it in the 600 chanels. Today it was on 722 and we did not purchase the 700 chanels. When we purchased the 600 sports chanels we expect to get what we pay for. You need to keep the sports programming on those channels. Don't want to go to cable --but will if you don't give us what we pay for. Please respond on what you plan to do. email--wwww.jlh347@yahoo.com and make it soon or we will change over. We are not HAPPY! Thank you--Peter Towle

I agree with every thing every one has said about DTV. The reps and supervisors are rude and unprofessional they should all be fired... I called to set up service yesterday and they told n=me that b/c my debit card was pre paid they could not use it so I agreed to go the next morning and put it in my actual account and do it that way. Only I found out that DTV had taken the 200.00 dollars off my card anyway w/ out permission of processing my card. I called and said you have my money where is my service? They responded by saying they didn't show any payments taken off my card and that I needed to contact my bank. I did and they faxed a copy of the charge that was made and it went to DTV. After being on the phone speaking with all kinds of rude people from 10a till 4p one rep finally said " OH! this happens a lot what will happen is in 3 days when the automated system realizes that the charge has not ended with service it will automatically refund the money. PISSED! is not the word. How rude and illegal to take someone's money with out their permission and then leave it up to a computer to give me my money bacK. LOL! I would not refer any one to DTV. EVER!

I have a complaint on the type of employees Direct TV has working and driving the service trucks . Everyone counts on these guys to service our homes and have trust in them . When in fact they take no responsibilty in anything they do for Direct TV. I recently had an incident where one of thier drivers, driving their truck at 11:50pm on a Monday night with the alcohol level over 3x the limit crashed directly into my backyard wall and almost killed my dog. Then tried to back up and leave the scene .NOT HAPPENENING. the guy is in jail and I've been tying to contact anyone, including the coorporate office in regarding this incident . The coorporate office told me that they can't do anything because it didn't happen in El segundo and i had to deal with the Direct TV here in my own city, (Palmdale, CA) wich is BULL [censored], because theres no one here either. ALL i keep getting is 1-800 #s to call and them offering me DIRECT TV . I have a police report pictures of guy and accident attatched (the guy in his pajamas is the driver) to this complaint and on file of my own . This complaint site is another hope for me to get some kind of response from Direct TV and to let everyone know that DIRECT TV is a company that takes NO responsiblty . All I want is for Chase Carey to know that i want him to take responsibility as CEO and fix the mess your employee did to my house and compensate for the damages i had . I have already spoke w my attorney. I want a response from Chase Carey ASAP. This is no joking matter there could have been other people hurt .

I just download all my shows off the internet or watch them on the internet i have a pc hitched to my 50 inch big screen internets only $30.00 a month lol u should all do this if u can

Here is our story as sent to Direct tv
To whom this may concern:

I am writing in regards to the unbelievable way we have been treated by your company! We have had Direct TV since 2002 and currently have four other family members who use your service thanks to us! We have always had full package and sunday ticket! We were preferred customers! So as military, we move to Ridgecrest, CA at which time we got your service. When we finally got in to military housing we moved and for some reason they had both address' in the system, never cancelled out the last address! So when we called for our balance in December they said we had no balance, and apparently the automatic withdraw did not go through our account. This is very rare as you can go through our records and see. We were told our balance was $0. Then in January we called again and again, confusion as to which address we were at! We were then told $300 and we could pay by January 18th! After filing a complaint, magically the dates were shown that we called in December. We have our phone records and email (government email acct) to prove this! Then our service was shut off! So we were told we owed $610 to be paid in full! Now, three weeks later, it's shut off again! UNBELIEVABLE! We are a military family, my husband is a Chief in the United States Navy and value our integrity and honesty! To be called liars, and cheaters and treated like ingrates is a disgrace and a slap in the face after the thousands of dollars we have paid you over the years, ON TIME! Now they have "in the computer" that we were told we owed another $111 by the 22nd of January! I don't care what they typed and put in the computer and the man on the other end of the phone was so rude and you are darn right I was finally put to curse words and very upset! VERY Upset! The "supervisor" I spoke with said he refused to be talked to like that, with curse words, but he had no problem treating me like an ignorant ingrate. I know what I was told, I know how this was not totally our fault as we called twice to get a balance! WE had no problem paying the bill had we gotten a bill, which we have not yet at this address or had we received some kind of notice! We will no longer need your service and our family will be soon to follow! We are also filing this with the military as they also keep track on business conducted as such with the military! We will also be informing our military community here of the risks of having your service and moving as we all do! As a person who has worked with politicians in pubic relations, I am a great judge of character! The men we spoke to should be fired! They probably won't, as "the computer says". It looks like no matter how much Direct tv claims to be better then Dish, I just can't see it getting any worse!

Former Customer
Veronica McDermott

i was with direct tv over 2 yrs now and it is a( 2yr contract). after i got dishnetwork back direct tv could give me all kinds of discounts then . i told them to take it a shove it. i will never go back to them. and it took them
2 phone calls to get the boxes to send the equipment back. they gave me a few days to send it back. what a joke of a company. i would advise you to never go to direct tv . i will go to cable before i would ever go back to them.

I recently signed up with DirectTV for my house on the 17th of January. It is now Feb. 4th. I was told when I signed up that their were partners that could provide internet as well. I was then told after giving my credit card information and setting up a service date with Century Link (their partner) that they could provide service to me. 24 hours after setting this all up I was then told I could NOT have internet. I called 2 or 3 other of their partners and none of them can provide service. When I called to cancel my plan with DirecTV I was told that I was still in a 2 year contract with DirecTV for cable and it would cost me $460 to get out of my contract. I would have never signed up for service if I had been told DirecTV could not provide me with internet service as well. Even though I was told I could get services and now I am not able to get them I have been told there is no way to get of the contract other than paying the $460.

I feel as if I have been FRAUDED by DirecTv into signing a contract that was given to me under false pretense. The fact that there is no 30 day satisfaction policy is even more outrageous for such a large company.

Also, the email address posted is no longer valid. Does anyone know the new CEO's email address? I tried white.michael@directv.com but it was sent back too.

I had a nightmarish experience with DTV. When I started the service, first I was not told that there is a service agreement, also I was not told that if I used a debit card one time that without me telling them to use it again next time to be used again. That is excatly what the company did. I signed up and lost my job after about six month of sub standard service I told them to suspend my service for the time being. When my economy improved I called them to reinstate my service, they told me to pay them $100.00 for the service to get started.
I asked them as to what my next bill is going to be they told me it was $70.00. Then I realised that it was beyond my capacity so I told them to cancel my service. The next day I looked in my account and they had already charged me another $222.00. Knowing fully well
that the debit card belongs to my company. All efforts to get my company's money bark fell on deaf hears.

2/11/2011 Lori We signed up for directv last year bec. the representative gave us a one year free for showtime and i thought it was a good deal but after 3 months they charged me for suppose to be free for a year so i called to straighten it out, make the story short the person on the other line who is GABE who hanged up on me after i said i want to talk to the supervisor since he cannot answer all my question. And he kept saying "i'm sorry" and i told him we are just going in circles and sorry is not an answer bec. you guys scam and tricked me and to say the least ripping me off. This people should not be allowed to be directv representative, they are incompitent, rude and they don't care about their customers. To think that they won't have a job if it weren't for us. DIRECTV THAT IS NOT THE WAY TO TREAT YOUR CUSTOMERS... DOn't use directv they will SCAM you!

i dont have adirectv account i have comcast cable

Totally agree ...BAD DECEPTIVE BUSINESS! After 4 years with them I decided to end my service with of course no strings attached, revised my contract, no obligation to stick to them, paid last bill, shipped equipment on time, received last statement showing a $0.00 balance with a $ 2.85 refund. The following month received a hideous billing statement for $ 4.99 according to them a PPV Movie fee for July of the previous year. Called to see if this fee pertained to any unathorized charge, considering the fact every PPV service fee was paid on time..was concern if this was perhaps a replica or an internal SCAMMED DIRECTV HIDDEN fee. Customer service refused to help, got hung up, but then again what can we expect from unproffesional staff whom gets paid a buck or two. If you are deciding to purchase service with them please consider other options, I know this is minimal comparing to other situations, DIRECTV is subsiding with loyal customers for various reasons. Hope everyone resolves their issues. best of luck. UNSATISFIED CUSTOMER FROM LOS ANGELES.

I just became a costomer on Jan7 2011 and have had nothing but problems they have over charged me gave me a package that i did not ask for and shut off one of my boxes in my house.I am just waiting to see whats next i guess i should have not went with Direct TV it has been a big mistake!

Last week in Dec I call cust serv to negociate a new monthly rate. Oper # [protected] promised a new rate of $29.99/month & free showtime. Just received my new bill to find out that I wasn't getting the price that was promised me. Called Cust serv oper 414771 only to find out that the first cust serv person LIED to me. 414771 told me there was nothing I could do. I wanted to cancel because I've been LIED too again, but was told I have a contract for another year at full price. I reduced my service to the cheap package only to find out that 80% of the channels are shopping/food. Nothing to watch. The third cust service guy told me I could email to the office of president...lied to again. Now I see you off a package 150 channels for 29.99 & all the movie channels free. Why can't I just
have that package for the balance of my year. DTV Cust service LIED to me Miss represented service. My only recourse if you can't help me is to campain against DTV on the internet. What Promise?

There is enough information for all of us to start a class action suit against DTV you know.

Direct Tv has the WORST Customer Service in America!
We have just canceled our Direct Tv Tv/ Internet bundle due to poor customer service. they promised something for us and deliver another one completely different. It all started when the technician told us he wouldn't install the internet portion of the package because it was a Verizon technician that would come and do the job, (we were never told that when closing the package). My wife lost 5 HOURS in the Presidents Day trying to get that information with the Customer Service, which the only thing they did to her was to transfer her to another department over and over again, putting her on hold for 10 to 15 minutes every time. There was a point where me and her were in two separate phones trying to solve the problem with our internet and Tv Subscription that wasn't even on yet.
Bottom line: if they were treating us like this as new customers and giving us the worst service I ever had from a Company, imagine what would happen if we have decided to go ahead and stay over two years under a contract?
I am sorry Mr. President, but you need to have a serious talk with your Customer Service Personnel, or its gonna be your name on the line for resignation!

I just canceled my DirecTV after over four years of service. Why? Prices kept going up and not really happy with what they offered. Local cable offered a better deal. Guess what? DirecTV is still requiring me to return the receivers. I had to buy the boxes (2 HD and 1 DVR), including one HD box a few months after starting service at Best Buy. Even though I've been in my current residence over 3 years with no upgrades, I still have to return the boxes. Even though I never got the promised rebate when I first ordered, I still have to return the boxes. If you are thinking of switching to DirecTV because of the NFL package, it has gone from $219 in 2005 to $300 in 2010. Can you say monopoly? Make sure your congressman can.

Our decision to switch to DirecTV from our local cable company started after a sales spiel given from one of the DirecTV representatives stationed at a local Best Buy store. They claimed that DirecTV broadcasted their channels in 1080p high definition. That was the hook that started the nightmare with DirecTV. My husband somewhat leery to make such a bold decision leaving our cable company for satellite service on the spot left the Best Buy store, but still contemplated the deal that the DirecTV representative gave during her sales pitch for DirecTV.
A day later he called DirecTV to get more information on special packages and the deals. Well, it already was a different story from what the first representative stated. The second representative stated that the first representative lied about the offers. Listening to this new deal he hung up to speak to me about the new promotion and specials. He called them back shortly after to discuss some of the questions that arose from our conversation together, and now the deal changed again. After a few more back and forth discussions, the deal changing a couple more times, my husband and them came to an agreement and gave them the okay to set up the service. The agreement was that we were going to get a fifth room activated for free, since we were not actually going to keep a box there unless we had company come in, and they were going to give us a credit of hundred and fifty dollars spread out over the months contract. At that time they did require us to pay hundred dollars from our pocket to have a fourth box.
The service tech (a private contractor) came out when I was home at about two o'clock. Since, the tech was a private contractor he said he is required to charge for the fifth room activation despite the agreement that my husband had with DirecTV. His exact words were that, "they lied to you over in the sales department to get me out here and set this up." We agreed to pay the fifty dollar charge thinking that DirecTV would make it right and somehow give us the money back or credit our account. My husband then again called DirecTV explaining the situation. After several hours of discussing our problem with the customer service department they waived the charge, and the tech was notified by his boss not to except the money. The tech now disgruntled finished the installation and left the house around seven thirty in the evening.
Despite the installation process we remained optimistic and decided to give them a try knowing that the contract allowed for a grace to get out without penalty or legal obligation. We played with the features that DirecTV service offered and quickly found out the download times for on-demand options were ridiculously long even with our high speed optimized internet connections allowing for fifteen Mbps download speeds. A high definition movie could take upwards of four hours to download fully, and by Googling complains logged by others this was quite good. In my eyes, this is hardly on-demand. Now we would have to plan ahead as to what we were going to watch as opposed to watching "on-demand." Liking the ability to watch a recording from one room, pausing it, and then resuming it in another room we decided to get over the download times understanding that there may be sacrifices to keep features. Moving on, we looked at picture quality. We noticed that the signal was pushing out at 1080i as opposed to 1080p high definition, as discussed with DirecTV, even though our TV accepts 1080p high definition signal. We called them on this, because this is what prompted us to switch in the first place, and the customer service representative explained that they do not broadcast their channels in 1080p high definition, and that the best resolution would be of the 1080i or upscaled 720p unless you download high definition movies. Searching their library all high definition movies cost around a six dollar and ninety-nine cents fee per movie. So, this was another lie that we discovered and know quite well that you can get a cheaper movie rental out from any movie box placed at many local businesses.
Then we check our account online and once again they quoted us less than what was displayed on our account. Now the total would be more per month for their services than they were with the cable company we wanted to switch from. The representative also set us up for auto withdraw saying that there is a ten dollar per month discount for utilizing this service. We had agreed to this since they said they would draft our account mid month, and it would not conflict with our early-month’s bills. After talking to another representative the account would actually be drafted on the fifth of every month. Why tell us that it would be drafted mid month if that was not the case?
Realizing that the features were not any better than what the cable company that we were switching from offered we decided to opt out of the contract and go back to cable. The constant changing of stories was enough for us. The reasoning behind or decision was solely based on the fact that after the contract is locked we would be in contract with a company that is unorganized and openly “lies” about their features and packages. They basically misinformed us about every aspect of the service. What concerned us most was that each employee had different stories for their product and bluntly put the reputation down of DirecTV by informing us that the other representative “lied” about what they offered. Why go in to contract with a company that constantly lies to you? Now my husband is trying to get the initial hundred dollars that we paid them back since we are not keeping their service. They say it is non-refundable because it was to purchase the lease agreement for the box. Well, I do not quite understand. We opted out, per their contract print, and do not have a valid contract anymore and we have to return the box, so we do not have a valid lease agreement. The way I see it, we do not have any legal binding contract to justify them keeping the hundred dollars.
I would not recommend any one to DirecTV basically due to their company structure, nor would I switch back to them if I were paid to switch. Now, I will write an email to the CEO letting him know what is happening within his company. I couldn’t believe that one representative would say another is lying. That truly downgrades a company’s reputation, and it turns out that they all were dishonest.

Directv Account management: By the comments of customers.
Customer is in title to good Standard Programing and Best Avail Customer Service from Vendor. Reading all this issues make me understand Customers are speaking back and their unsatisfactory service should be heard. more than just in Forums. I would like to invite you all to post all your comments in Social Media, Due that Business like this Use Social media as Marketing purposes. as well as everyone knows No swearing might help your case towards the company. Funds withhold by this company, should be returned with interest to customers damage in any way. There is steps everyone should take to make sure this Fraud will not continue taking more innocent customers and taking more stress in your life. In each county of every state their help fund against Fraud towards corporations doing business in each state. They have to obey laws and regulations. Contact an attorney or public Official to get more information. Or Email questions to those members can offer help.

I don't want anyone to get hurt but if the [censor] my credit score, people will pay.