DirecTV review: directv sucks 820

Stay away from Direct TV! They are scam artists and they did the same thing to us. They quoted us one price over the phone and our first bill was triple (3X) the price they quoted over the phone! When I called them they told me I should have read the contract. When I asked "what contract", they said the one I signed after the installer completed the installation. I told them I thought it was a work-order they said I should have read the fine type on the back. I was then charged $450.00 for early termination. That was over 2 years ago and I am still receiving phone calls and letters from Collection Agencies. My credit was over 800 points before this incident and it has since dropped over 100 points because of this one issue with Direct TV. Stay away fom them unless you have extyra money to burn.

First Mr.Carey is no longer there, I found out by calling corporate. I just got [censor]ed with a unauthorized with draw for $188.00 for the stupid box. They never sent me the return box and 2 months later they take this money out of my acct and now I have crap bouncing all over the place. The emai for mr carey is no good either, but the phone number did work, a person with a brain, after the first person who answered who spoke no english, just clicked me over when I asked for mr carey, I spoke with a lady named Shannon. I was not going off like I did before with their regular cust support phone #, she was nice and tried to help. The most she could do is make sure the return box is sent to me fedex, then once I get the box, (if I get it this time) I call her back and give her the tracking # and then she can give me my money back. That still could take weeks, I am disabled and on a strict income so this devistated me and my account. They might or might not pay me back for the bounce fees they cost me. I was a loyal customer for over 10 yrs. and never had a prob until I moved and had no line of site, now they have been screwing with me ever since. Saying to suspend my acct and not close it. Ya then they try and charge you if you dont re hook with them, I would not suspend your account, I would just cancel it completely. I have had nothing but problems with Comcast billing the time I had them, but now DTV takes the cake on screwing you on billing. Funny they never billed me for the box this whole time, now they decide to bill me for it. They are the ones who sent it to the wrong address, not me. So I have to pay for their screw up. Thats fair, NOT. I wish it was like the old days with antenna's, those were the days. all these cable companies have us by the balls to have tv. Its so not right. And I am going to write to every media I can think of to tell people to stay away from them, they will screw you one way or another. I wish I had the money to get an attorney, cause I would have a field day with dtv. Let as many people know as possible how screwed they are. I am disable and barely survive as it is, and this [censor] happens to me. Not as bad as when my bank decided to close my account and not tell me, talk about a living hell, screwed my credit and yet no one at the bank seemed to care who was the person who did this to my account. I have still not fixed all the problems that caused, that was in January. So sick of crooks. DTV is lucky they don't have local offices like Comcast, cause I would go postal on their [censor]. Good luck getting someone who speaks english, thats even a bigger joke.

I have been a customer of Direct TV since 2002 and have had to recently cancel service. I have returned all equipment and paid all outstanding account balances, including a hefty cancellation fee (which resulted from an upgrade in our service with you)

Direct TV holds a credit card number, which they acquired through the rental of a movie. They indicate that in using my card, I gave Direct TV the right to hold on to the card number for further charges. I have asked, since my dealings with Direct TV are over, that the card information be expunged. They are intractable, insisting that they will remove the records after two years (I assume this is the end of the contractual agreement).

My attorney and a representative from the Florida Attorney General’s Office have advised me that, since I have satisfied my contractual agreement (through return of equipment and payment of cancellation fee) there is no reason for Direct TV to hold on to any credit card information, whether it be provided voluntarily or tacitly (in this case).

Any ideas?

Direct T.V. is the worst, I have read everyones complaint that is posted this one tops it all.I have been trying to get service with these people since End of June 2010, the first appointment was set on the July4, 2010 no call or no show from Direct T.V. OR Installer appointment was set for8:00-12:00, Next appointment was set a week later between the hours from 12:00-4:00 well the installer call me 5 min to four o'clock to tell me that he would be another 35min coming I had something else schedule so I had to cancel and rescedule to another week later the this appointment was schedule between 8:00a.m12:00 the installer called me at 7:45a.m. to9 tell me that ghe was not for sure if he could do the job because he did not have the equipment for the set up he was driving all the way from Texas to Louisana to do the job still did not have the equipment so that appointment was cancelled and reschedule then when was reschdule after I was then told I could not receive service because my last name and account was contected to somebody else and that he left a bill that I had to be paid and I was going to have to pay it, the even went so far to tell me that me and theis person was in relation and it was in public record, so weeks went by and then some one call me to say they looked off into it and that we were not in relation and I could get service with them so, after all that I decided to give them one more try but little that I know I was making the wrong mistake again, I set up the appoint again was schedule for Aug 21, 2010 between the hours of 8:00 and 12:00 tech no call or show again, the resdule for the Aug 22, 2010they finally showed and still could not get service was told no signal would be able to come thur because of trees and the HD-SATELLITE WAS TOO BIG.So if you planning to get there service you better not you just might have this type or close to it hassel, with the service they have given I would say not or use a local retailer with they own people.

Many people have been charged large fee's by DirecTV for early cancellation. Unfortunately, many of these customers were baited in to these contracts without knowing. They would do this through many practices, including renewing the agreement when new equipment was sent out. If this has happened to you, we would love to help.

Contact Eddie at Ringler Kearney Alvarez, LLP at 213.223.2249 or EddieRKA@gmail.com.

DIRECT TV IS A PIECE OF [censor], THEY DON'T WANT YOU TO CALL THEIR CORPORATE OFFICE BUT THEY WANT TO TRY AND INTIMIDATE YOU, SPOKE WITHA MISS ROSE IN LEGAL, TRYED TO SAY IWAS HARRASING THEM, WELL I WOULDN'T CALL IF THEY GOT THEIR [censor] TOGETHER, IF MY SERVICE WORKED, MY REMOTE WORKED, AND THE CUSTOMER SERVICE PEOPLE WEREN'T [censor], BUT HERE'S SOM NUMBERS YOU CAN CALL, [protected], [protected], [protected]-, [protected], I GOT THESE BY JUST MAKING UP EXTENTIONS AND CALLING AND WOUND UP CALLING THE RIGHT PEOPLE, SO GOOD LUCK, AS FOR ME I'M DONE WITH THESE [censor]S AND IDIOTS!P.S. THE CEO IS NEVER IN HIS OFFICE OR THE VICE PRESIDENT, THEIR TO BUSY IN EUROPE AND HAWAII MOST OF THE TIME!

Can someone provide information on my following issue with DirectTV. I have NEVER had service with this company. I made several payments on-line with my bank card for a relative. Little did I know that if the person on the contract did/could not follow through with their contract I would be held accountable for the account. I have just been deducted over $600.00 dlls from my checking account and DirectTV is refusing to refund me. As I've been arguing with their customer service and so on had I been adviced of this I would have NEVER made payments for a ELDERLY person as a favor. Isn't there a state entity that can help with this type of fraud from DirectTV?
Anybody with any ideas? Now, I'm over $75.00 in late fees for payments I have to make!

My complaint is about trying to get Direct TV installed! This all began because our hardwire cable company's bundled service for telephone, internet, and digital tv (no pay channels) got to be $200 a month! I saw an add for AT&T and when we talked to them, it sounded like quite the deal. First AT&T came and installed the phone, then the DSL line (which we have had so many issues in the past 5 days). The first technician that came out for Direct spent 10 minutes, without stepping one foot off of our driveway and said, there are too many trees to get a signal. He called his boss and his boss was a jerk to my wife and agreed. My wife asked the tech, what limbs we would need to trim so we could get service and he was nice enough to tell her. We paid over $100 and had them done last weekend. On Wednesday, they sent a totally different tech back that apparently read the notes and said, there was not way he could install. He spent less time here than the first tech according to my wife. I then called a private installer in a nearby town and he and his wife both told me that they average 6-8 installs a week where Direct TV installers tell the customer they cannot do it. Anyway, I found the new CEO's name as well as another Executive Officers name and wrote them both. Within 20 minutes, there was a call from the Customer Advocacy Department, Office Of The President of Direct TV. I told this guy about what had already happened and he was shocked. I told him that I have been without any TV for two weeks and that the private installer would be out Monday or Tuesday and if in fact he does get the install without any problems, I would be VERY upset. He asked me if I would be willing to let him schedule a supervisor to come out between Noon and 4 Saturday. He told me that would be the only job that he was on and that he would have several years experience. Today is my wife's birthday. I agreed. Noon came and went and finally around 2pm a tech, not a supervisor, arrives. He tells me proudly that he has been doing this for 2-1/2 years. Then he says that he is not sure that he can get it in! He does call another tech and they both come back around 3:30 p.m. This other tech has almost 18 years experience. We walk around the house and finally, he said, we can do this, as long as you make sure to keep the trees trimmed in the future (2-3 years down the road). So my wife and kids are extremely happy because they are going to get television. About 30 minutes later, there is a knock on the door. It is the original technician. He tells me his boss wants to talk to me. Come to find out, it is the first guy that was out here BEFORE the trees were trimmed. He asked me, "Why is my technician out at your house, I told your wife we could not do the install!" I was shocked! We went back and fourth. I gave the phone back to the tech and called the Advocacy line back. Funny thing was that the guy I spoke to was supposed to be there all day Saturday and to call if there were ANY problems, and then he requested the day off! Anyway, I spoke with another nice lady and she wanted to speak to the technician. She told the tech that she wanted to speak to his boss and for the boss to call her. The technician was scared of being fired so he left. Now, I still do not have ANY television. This is just par for what America has become. Empty promises and lazy people that do not want to do their job, much less go the extra mile to get the job done. That is why alot of the jobs are now overseas and the remainder are giving to illegal immigrants. I swear, if there was anyway to get my cable TV and internet back without a huge reconnection fee and a lot of mess, I believe I would just do it. I am thinking about just going with Dish Network as there is already a Dish Network dish on our roof. I have ruined my wife's birthday for these jerks and still no TV!

I have my own issues with Directv. They claim to have hundreds of channels. What they don't tell you is that most of the channels are the ones NO ONE watches. They do have hundreds of channels, but most of those channels (like 90% of them) are infomercial channels and home shopping networks. When I called to complain about it, I was told that the only option I have is to block those channels because they can't remove them from a package, and they NO packages without infomercial channels.

Yeah, and their commercials state that they have hundreds more channels in their base package than Dish...without revealing that it's because DTV considers it's base package to be Choice, which is 60.00 while Dish's basic package is 34.00 (both at regular price). Yeah, if you pay double, you will probably get more channels. LoL. But if you compare them side by side, you'd see that even the package that lines really lines up with Dish's basic (it's called DTV Select) has fewer "real" channels like Lifetime and Syfy and more informercials...plus theirs is 39.99, so you're still paying more for less. DTV is sneakier than most places, I agree. I tend to think of them as having the mentality of a used car lot. I'll never go back to them once my contract expires; however, I still think a lot of issues (not all, but a lot) could be prevented with some proactive measures taken by customers.

If their lame ### dvr breaks and they make you sign a contract for a new one, DON"T throw away the old one...cause when you want to cancel with them, THEY will want that one back!

Am I entitled to compensation for lost work, aggravation & damage to the house besides Direct TV fixing the damage?
This was installed 2 years ago. It's been leaking for 2 years and has caused mold.

ff246they took 346.00 out of my account without my permission or knowledge until i checked my account

Was lied to and told I could get a special monthly price if I agreed to add the DVR service at $7 a month. The rep stated I could call them within 30 days and cancel that and still get to keep the deal with no additional charges. On day 4 of my service I called and was told if I cancelled the DVR service, I would be billed over $100 and have to return the receiver and have it exchanged for a different one. The rep that sold me this package had stated I'd be able to keep the receiver even after cancelling the DVR. Asked to speak to a manager but the manager refused to honor what was originally said and repeatedly tried to talk over me.

Contract is ending soon and we're canceling it. Too bad cuz we were loyal customers since 2000 but with increase in price, too many changes in programming packages, we've had enough. I'm sorry for those who've had bad experiences with tech and customer service. I hope that they send the boxes so that we can return the receivers and don't continue charging us fees.

The same exact thing is happening to us right now. The guy came to install mid morning on 9.7.10 (TU), he had a hard time with the mounting, he explained to my husband what to do for him (the DirecTV) guy to get the dish mounted and that he (Dennis-the DirecTV guy) would be back sometime around 3pm in the afternoon. We agreed. Dennis (the DirecTV guy) called us around 3:17 pm and said that he was on his way, he finally arrived sometime around 4pm or so. Dennis had great demeanor although he was obviously frustrated as the night set in and he was unable to provide service on our Main television set in the Living Room. We were friendly offered Dennis beverages and dinner, he only accepted one drink and never asked to use the restroom once, he always took his shoes off while walking inside our home. Dennis said that he would be back asap in the morning and he was very apologetic for disrupting our television viewing pleasure, we had also panic a bit when we lost our internet service for more than a few minutes... we have a home business. ///// On Wednesday, 9.8.10 Dennis and a DirecTV senior installer located the issue with the connection with the Main TV set, they finished the installation of the equipment, quickly packed up without checking the picture quality. Once my husband and I settled down to watch our after dinner TV program from 7pm (PST) to 8pm (PST) we realized that the picture was so fuzzy/blurry/out of focus that we could not read much of the text, the quality of the picture was so poor that both of us suffered eye strain and headaches, we are seniors. We immediately called customer service and then the merry-go-round, hand off, stall, put-off and lying began... a bunch of run-around endless phone calls and unfulfilled promises of cooperation of service, a quick and satisfying solution within hours, a call back that will deliver the solution promp-tu... we just had the system installed and we can't even watch TV and DirecTV has not even made a Service Appointment with us Yet... they keep giving us the run-around and trying to sell us $150.00 of upgraded equipment for our HD tv, another guy said it would cost $10 more per month, but said nothing about additional equipment installation, I was on the phone with Angela (employee of DirecTV) for at least 25 minutes to no avail, she kept trying to sell me an upgrade and pretended she had no idea how to resolve the issue. Finally we ended up on the phone with tech service and we were told that we would get a call back. When the call came in and we could see that it was just another run-around call, we verbally REQUESTED IMMEDIATE TERMINATION as per CALIFORNIA law. We were than immediately transferred to another staff member who threatened that DirecTV has many lawyers and we will end up paying a minimum of $400 for early cancellation. My husband told him come and get the equipment and terminate our service, we hereby rescind the lease due to bait and switch tactics, failure to perform as per promise. Keep in mind that request for cancellation was made verbally on 9.7.10 Tuesday at 8pm or shortly thereafter to two staff members who put us off with sales pitches.

DTV customer service is the absolute worst! Here's the letter I'm sending:
Mr. Chase Carey, President & CEO of Direct TV
2230 East Imperial Highway
El Segundo, CA 90245
chase.carey@directv.com

After a year of Comcast’s low quality reception, poor service, and exorbitantly rising prices, we began looking for alternatives. Over a two-week period we spent hours on hold to talk to Direct TV representatives. We gave them all of our information including our town name, Brunswick, which we even spelled for them to make sure they had it correct, and zip code. At first, DTV sent us an e-mail saying they did not provide service in our area which they had listed as Birch Island, Maine. (There is no city or town named Birch Island, Maine – Birch Island is the name of a housing development in Brunswick.) Once again, we spent hours straightening that out and convincing DTV that it did, in fact, provide service in our area. When we asked about bundle options, we were told by DTV that they did not offer internet in our area and had no bundling partners here. We asked about Fairpoint Communications options. The DTV representative had never heard of Fairpoint Communications. (It is interesting that yesterday’s local paper carried a nearly full page ad about DTVFairpoint bundling offers in our area.)
We decided to go with DTV for television service anyway and made an appointment for Friday, Sept. 3 when an installer was to arrive between noon and four. I rearranged my work schedule to be there. Fifteen minutes before noon, the installer called to tell me he had been in meetings with his supervisor all morning and was being required by the supervisor to do his morning installations in the afternoon and would I wait for him to get to us between 4 and 8PM. That didn’t work for us. We talked to a DTV representative about our dissatisfaction with their planning abilities but were convinced by repeated promises that it wouldn’t happen again to reschedule installation for Saturday, Sept. 4. We cancelled weekend plans and agreed to be home between 8AM and noon. Saturday mid-morning we received a call from a DTV supervisor telling us that the installer would not be coming because he didn’t feel well. (That story later changed to his wife being pregnant or something.) Since it was mid-morning, we couldn’t un-cancel our original plans and our Saturday was largely wasted.
Once again, we spent hours sending e-mails and on hold making phone calls to DTV to express our frustration and to complain about the way we being treated. We were called by a field supervisor who, against my better judgment, convinced us these things would never happen again if we rescheduled. He gave us his direct cell phone number and told us to call him personally of anything went awry again.
Yet again, I rearranged my work schedule to be home from noon to 4PM on Friday Sept. 10. At 1PM, a DTV representative called to make sure I was there (I assume to make sure the DTV installer wouldn’t be inconvenienced or wasting his time). The representative assured me that the installer would be there soon and would call en route. I waited over three more hours and no one ever showed up or called. At 4:20PM, almost three and a half hours after a DTV rep had called to make sure I was at home for DTV and well after the 4PM “latest arrival” time for the installer, a DTV rep called again to tell us the installer wouldn’t be coming because he was still working in Harpswell on his first call of the day! We were incredulous. When asked why DTV did not call us earlier, the rep told us that the installer’s cell phone battery was dead and he couldn’t be reached. (Which is at odds with the rep’s story that the installer had just called him – I guess his cell phone battery magically recharged itself for outgoing calls. It is also at odds with the fact that the DTV installer’s truck was seen driving past my neighborhood coming from the direction of Harpswell around noon. In an earlier conversation with a supervisor, we were told that part of the problem in our area lies in the fact that there is only one installer for Brunswick, so please don’t go to the “it might have been another installer’s truck you saw” story here.)
We tried to call the supervisor who had given us his personal cell phone number to call if things went wrong again. There was no answer and the voicemail box was full so we couldn’t even leave a message. We tried another number he had given us and it didn’t work. We called DTV and after being on hold for 35 minutes, spoke with a representative who then kept us on hold for another 20 minutes or so while she tried to connect us to a supervisor. At one point, she said she’d located a free supervisor but that we’d have to wait longer while she “pulled up our account” and immediately switched us over to Muzak for another wait.
We finally did get someone who claimed to be a supervisor and we related our tale of woe. All we got in return were comments like “DTV is number one in customer satisfaction.” Incredible. She never once admitted that DTV had done anything wrong or offered anything even resembling a solution. At one point out of sheer frustration we offered that hard as it might be to believe, DTV had actually made Comcast look good. To this the supervisor replied, “I’d like to welcome you to the DTV family!” More that incredible. Was she even listening? More likely, her “supervisory” duties entail nothing more than reading from some prepared script aimed at placating customers.
In sum, DTV’s service is the worst I’ve ever encountered. It is worse than I could have even imagined. DTV has been alternately incompetent, untruthful, arrogant, uncaring, and rude. Needless to say, we will not be joining “the DTV family” anytime soon. What we will be doing is spreading the word as far as we can. Our DTV experience will be shared through letters to the editor, blogs, e-mail, word-of-mouth – any way we can get the word out so as to spare others from being treated this way. I teach at a university and will certainly use my experiences a case study in poor service for the hundred-plus of students I have each year.
You should be embarrassed and ashamed both corporately and personally.

This contact information is no longer valid. Michael White is now president. Try white.michael@directv.com

Direct tv is the BIGGEST scammers EVERR!... when i called to inquire about setting up service they quoted me a price of 29.99 a month and mentioned nothing of the two year contract. Later I happened to see they entered me in automatic bill pay which i did not authorize EVER and i had been billed 72.72 which was more than DOUBLE what i was told when i initially signed up. When i called to complain they admittedly apologized for the "inconvenience" but said there was no way for them to change my bill...[censor]...oh yea and the DEACTIVATION IS $500 needless to say ill stick it out...

last year aprox.OCT.31. I call directv and explained to them that i would be moving to an apartment where i could not have directv. i needed to know how to return their equiptment to them and pay what was owed up to the date last service usage . I was told to me that i was tied to a contract and they would not pick up their equiptment neither could i return it to them. on sept 14 2010 my bank call and told me their was some unusual activity on my account thay wanted to make me aware of thats when i found out that directv had taken 618.38 from my account without any agreement from me nor reason to do so. I call them to get some explaination as to why this happen and i was told that the people i spoke to in 2009 oct. didn't give me the right information and then was given the right information and how to return their equiptment and get refunded. I packed the equiptment returned it on the 14 of sept. according to the information giving to me by the person i spoke to chris who identified himself a mamager. He promise me that i would receive a full refund because of the situation and cercumstances involving my account. I call this morning sept.20 2010 and got a whole different story . I am requesting a real phone number for diretv corperate office if their anyone one out there thats employed with directv or have vested interest in this company, i would very much like the corperate office as i was denied this number upon requesting it.

WATCH OUT FOR DIRECT-TV. They are consistently, systematically scamming everyone. In Florida, they have there technicque down to a science. They first put you on with one person, who promises a whole lot for a few dollars. Then, they get your credit card information and the next thing you hear is that the first person was wrong and that the charges are going to be $20 to $30 more than they promised. You typically go through three or four people all claiming to correct it, but it never gets corrected and there only consistent response is THAT THE FIRST PERSON GOT IT WRONG.

This is a classic bait and switch. I really like to hear if there is anyone out there that has had DirectTV do what they said, they would do. That is anyone with less than all and the most expensive services.

I signed with DirecTV for two years, with one free receiver, and I rented three more. With about five months to go in the contract I called them to ask them to discontinue one of the receivers. The representative told me that the company "might" send me a shipping box to return the receiver in, but since it was an older model, they might not. If a shipping box did not arrive within ten days, I could just throw it away.
That box did not arrive, so I tossed the unit in local trash.
Now a charge appeared on my billing for $45.00 for the receiver. When I called and made all of this clear, the rep (and then the supervisor) told me that since I did not return it to them, I would have to pay the charge. I challenged them to admit that this is tantamount to calling a customer a liar, and although they didn't say it aloud, that's what it is.
I work in customer service, and it is 99.99% true, you NEVER call a customer a liar, you just give in and give them what they insist on. I can't wait to end this business relationship, which is highly soured.

I feel for all you people, I don't even have directv but I know people now that are having issues with being charge for directv and then directv cancelling their service because they said they needed a major cc and they used a debit card and they still charged the card and cancelled their service...And they like some of you have been passed around from person to person and nothing has been resolved...I would not recommend directv to anyone and anyone having issues with directv should report it to the BBB!

Sonic Tap aren't even real radio stations, neither are they actual satellite radio, they are just hundreds of shuffled playlists of modern and classic songs of different genres. No DJ chatter, no personality, but overall good sound quality.

For the lase two or three billing statment I have not receive one. Since the times that i haven't receive one i done had my serive interrupt twice. The last time it was interrupt i was ask to pay the amont that i pad to restore my service.Now the time have came around again and i have not receive a bill. Now my serive once again interrupt, i call customers service about it they told me i had to pay the full amont before they can restore my serive. Now keep in mind i never receive a bill, i ask them about that and they told me that they stop mailing me a bill and start e-mailing my bill. I never told them two e-mail me my bill, i don't check my e-mail for bill. So i told them that i could pay the pass due bill but not the full amont since i didn't get a bill. They didn't mail me a bill but they expect for me to n0 what and when to pay.

My complaint is concerning taking a powerful program off the air on October 1, 2010. The program is called GOD TV and this program that is on channel 365 need to stay on. This program is helping so many people all around the world. If this is taken off, then there is no need for myself and so many others would need to keep direct tv. Pass this on to the President/CEO. Thank you.

I have had direcTV for more the 4 years and have had a channel in my package since day one. Today, again we didn't receive the channel. Called direcTV and talked to tech support (what a joke). They kept telling me that fox sports cincinnati wasn't in my package. It is on there listing for my package, on their website. They told me I had to upgrade my package to get it. NOPE. I told him I wanted to talk to their supervisor. They told me to upgrade and they would give me the sports package free for 3 months. NOPE. I told him to look on your website it is on it for my package. Choice extra. I got hung up on by a supervisor. After that my channel came on. Called them back and told them if that is want you call customer service, I will take my business somewhere else. I am now looking for another provider. SHAME ON YOU DIRECTV FOR TRYING TO CHEAT ME OUT OF WHAT I AM PAYING FOR ALREADY! Don't trust directv for anything.

Let me start with saying mother [censor] directv and multiband. I live in an apartment community where multiband has bought out the rights to directv service in this area. We called to set up service and asked specifically for an HD DVR which would have been a free upgrade form the regular DVR. The tech comes while my roomates girlfriend is here and installs a regular DVR along with running BLACK cable all over our apartment. Stapling the cable to our wall every couple inches. Plus he refused to move a couch that easily breaks apart into 20 pound sectionals to run the cable properly behind it. i get home, notice that i have the wrong dvr and call multiband IMMEDIATELY. They tell me that they have to listen to the initial phone conversation and give me a call back. now, of course, they didn't give me a call back. i eventually call them and am told that theres nothing they can do for us and if i want an hd dvr i'll have to pay upwards of $300 bucks. i basically tell em to [censor] off and to get their equipment and disconnect their service (which no lease holder in the house actually signed a contract for). then we get into the whole ETF thing. 10+ phone calls filled with yelling, fingers pointed, lies, and a bunch more later between multiband and directv someone tells me that i would have had to cancel within 24 hours of getting service activated. now looking back, i called within hours of service being installed to report the problem and was basically forced to wait 48+ hours while they listened to a 15 minute long phone conversation before they told me no. there was no possibly way i could have made an informed decision within the first 24 hours. at this point i've had it. i file a claim with the BBB and a week later i have the ETF i paid to avoid any credit disputes refunded to me. Guys, skip all the [censor] and just report this [censor] offs to the BBB at the slightest sign of a problem. i was one step away from hiring a lawyer but this was a nice FREE alternative. good luck ya'll.

I ordered from Directv the RV kit that does not work when I call for help they tell me that it was a self install that there is nothing they can do I try and cancel and they put me on hold until I get tired of waiting and hang up.
Sure they gave me a good deal with NFL Ticket but if I can't watch it what good is it.
THEY SUCK

I was a customer of Direct TV for 18 months. In May of 2010, my family moved and at that time, we cancelled our DIRECT TV service; our contract was up, so I was not concerned about this being a problem.

I called Qwest (they were the third party biller) as well as Direct TV, notifying them of this change. Unfortunately, I have continued to be billed through Qwest, for my prior Direct TV service. When I received my August bill from Qwest, I noticed I was still being charged for Direct TV. At this point, I called Qwest again. They assured me that it would be taken care of and I would receive a refund for the services I had already cancelled as well as an adjustment on my account. Qwest got Direct TV on the line at the same time. The Direct TV operator was very rude. They said that I never called and cancelled and I was not going to get a refund. I told them I did call and I have not received any services for almost 3 months, why wouldn't I get a refund and an adjustment to my account.

You can only imagine my disbelieve, when I received my September bill from Qwest with NEW charges as well as the previous charges, on my bill, from Direct TV! Direct TV still did not cancel my bill. Qwest apologized and assured me they would take care of the adjustments. I was told I would receive $178.60. Now, 4 weeks later, I get a nasty gram in the mail from Qwest, stating I still owe for the $178.60. Qwest states Direct TV is to blame, they keep being billed for these services, and they are not obligated to adjust me bill. If I had known, I would receive such poor customer service from QWEST and Direct TV I would have NEVER used either one of your services. I fact, I am cancelling all of my services with Qwest and I will NEVER use DIRECT TV.

I have filled a formal complaint with the OPUC against QWEST and a formal complaint with the DOJ if this is not resolved within the week.
Unfortunately, Direct TV is not regulated by the PUC so you generally have to go thru the DOJ(Dept. of Justice).

I tried Mr. Chase's email but it came back, does anyone have a better email address?

It is not my desire or intent to waste your valuable time. I have been a customer of DirectTV for over five (5) years. The problem occured on Saturday, October 9, 2010. Please understand that I take full responsiblity of owing a balance at DirectTV, I do not dispute this. However, on the evening of Wednesday, October 6, 2010, I received a bill from your company. I immediately contacted the office via a telephone call. I spoke to a customer representative who explained to me that if I adhere to the payment arrangement I made, my services would not be interrupted. The arrangement would be rendering half of the balance on the 16th and the remainder by the 25th of this month. On Saturday, October 9, 2010, a message appeared on my television screen. As instructed, I called the toll free customer service number and they verified that my services was interrupted due to a reverse on my account. The purpose of my arrangements were to have the problem resolved and its entirety, that would result in my account having a zero balence. Due to the false and misleading information given to me by your customer service representative, my services would not have been interupted. He informed me that because I made these arrangements, he guaranted me that my services would not be interrupted. On-the-other-hand, I contacted DirectTV immediately and spoke to a supervisor at the [protected] number who reviewed the information and stated that he reviewed the note on my account. However, he still would not re-instate my services. Please understand I had two business days to come up with the balance if I knew or had any idea my serivces would be interrupted after I made payment arrangements.

I asked and pleaded with the supervisor to re-instate my services because of the misleading information given to me and he still refuse to re-instate my services. I would understand if I disregarded my date to make the payments, however, I wasn't afforded the opportunity. I contacted this office and was placed on hold over an hour. When I finally spoke with someone, she informed me that I could not speak to anyone else but the supervisor who is handling my account. I know, that as a business orientated person, there is always someone leading an office who could be spoken to if my questions were not getting answered in which the manner I needed answers.

I ask that you please respond as this matter requires your immediate attention. I request that my services be re-instated or I will look into another company who offeres better service toward their customers!

be charge for nfl package i did not sign for or ask for called and they said the season had already started and it could not be stop. directv is dishonset and deceiful getting customer money for thing they did not order.or want

You have the worst customer service on the planet. God, how could you go on TV an be that blatantly an [censor]? I have tried and tried to get results only to be told "Tuff [censor]" You say that you have a policy of helping the customers, yet your people just tell us to shove it. You have charged me $85.00 for a piece of [censor] equipment that I cannot use and refuse to take it back or give me the proper stuff. Yeah, customer service? I don't think so. You are a bunch of A' holes that don't give a [censor] about your customers.

AL Peace

DirecTV and Best Buy have not issued my giftcard rebate although I fulfilled all the conditions of the promotion.

After listening to the DirecTV representative's pitch at Best Buy, I signed up for DirecTV. I had just moved to the area and had already signed up to have Time Warner cable come out the following week. But due to DirecTV's promotions, I decided to cancel the Time Warner install and go with DirecTV instead...BIG MISTAKE!

So what were the great deals that made me make the change from Time Warner to Best Buy? A $50 Best Buy giftcard upon installation and a $300 Best Buy giftcard once I received my first DirecTV bill AND I purchased a $499 or higher priced LCD TV. (I picked up a $749 Sony 40" LCD that I didn't really need, but figured I was getting for half price once I figured in the 2 giftcards.)

I received the $50 Best Buy giftcard in less than 3 weeks. Yet over 3 months later, I haven't received the $300 Best Buy giftcard. I've spent 6 hours on the phone, an hour at Best Buy, and 2 hours resubmitting my paperwork to a "special" consumer complaints department at Best Buy because DirecTV has no history of the $300 promotion (yet DirecTV sent me a postcard denying my claim with the correct promotion number saying the TV wasn't purchased at Best Buy, but from Smart Circle...the local satellite company that Best Buy and DirecTV uses to provide the satellite receivers and install the satellite dishes). DirecTV phone reps were not helpful...no one could speak English well enough to understand the situation. Thankfully, Best Buy consumer complaints listened to my "plight" and began working with a special department at DirecTV. Via email, the Best Buy consumer complaints department "congratulated" me on 31 Aug 2010 saying it was an error and that I would receive my giftcard within 14 - 21 days. 6 weeks later, I'm still waiting for the giftcard.

I have no recourse except to keep emailing the rep at Best Buy's special complaints department. 2 emails and 1 phone message have not been returned this past week.

My question is...how many people are patient and persistence enough to fight these corporations for what is rightfully theirs? They want to keep me running in circles between the two companies until I give up. Does anyone else see anything morally and ethically wrong with this situation? The time and gas I've spent trying to correct this injustice is worth more than the $300 giftcard I was supposed to receive free and clear. Doesn't seem fair.

white.michael@directv.com; chase.carey@directv.com One is the CEo and one is the CFO of Direct TV. I have just e-mailed both of them. Not sure I will get any feedback, but it is worth a try. I agree with all of you. Try e-mailing them and if any of you are taking them to court in Las Vegas, Nevada please let me know, I will join you. pmtomasino@yahoo.com. Taking money out of a person account that has not had Direct TV in quite sometime is unheard off. Yes, out of my account because they still had my credit card information. Wow!

Dear Mr. Chase Carey

My name is Naison Hiller and I am writing you concerning some shady business practices that your company is taking part in, at least with my personal dealings that I have had with Direct TV. On Friday 10/22/2010 I contacted Direct Tv to inquire about getting your system installed in my personal home. While I was speaking to your sales representative, it was told to me that I could get a hook up for five rooms as long as one Tv was an HD TV. I explained to him that I did have one HD TV and four other standard TV’s. This was supposed to qualify me for the five room install. He also went on to explain to me that the package included a free installation for the house with the possibility of a special installation charge. I specifically asked what the qualify something as a special installation charge. He stated that if anything outside the home such as having to mount the dish on a pole would be considered a special installation charge. I clarified once again that nothing in the home would constitute a special charge and he stated everything in the home was covered under the no installation charge. I then went on to sign up for the bundle package which was to be activated on the 28th of October. The salesman then set me up for a install on the 23rd of October for the TV. I then requested that I receive an email showing everything that we talked about, and what I was supposed to be getting concerning this deal. I ended up calling back four more times and still have not received anything stating what I was supposed to be getting with this deal. On the 23rd of October the Direct TV technician showed up to install the dish, and went on to tell me that I was supposed to have a HD DVR, an HD receiver and 3 standard receivers according to his work order. Again I direct you back to the beginning of the letter where I only have one HD TV. He went on to say that if I changed the one to a standard receiver, there may be other charges for the fifth room. That was the first mistake that was made by your salesman. He then went on to say he would have to charge me $49.00 for each room to install the cable. The existing cable was not going to be correct for your system. Mind you this is the top of the line cable just installed a month ago for digital cable, by the cable company that I wanted to switch from, meaning that it was not some old cable from the 80’s. Which would only have to mean that every house would have to have your cable installed, which should be disclosed at time of sale as being an extra charge, not as a free in house installation. I do believe, that may fall under full disclosure and false advertising. The charges at this time, was to be $250.00. Then I asked what it was going to cost me when I did get another HD TV to upgrade and get the one changed from a standard to a HD DVR. He stated I would have to talk to Direct TV to get that info. I then took the time to call Direct TV while he was here and had them on speaker phone so he could hear their responses. The young lady stated that there should not be any charges for the cables in the house, that they were covered under the free install. Then she went on to say that she could change the on HD receiver to a standard and when I got my other HD TV it would cost me $199.00 for an upgrade to have the new HD DVR installed. The Tech., interrupted and stated that she was giving false information. He stated that there were charges for the cables to be installed in the house of $49.00 per room and that there would also be charges for a tech to come back out and install the upgraded HD DVR at a later date. At that time she stated she would have to get her supervisor and after waiting ½ hour on hold she hung up on us. The technician heard firsthand what I was being told, and could understand my frustration. I called back and went through this whole ordeal again with another rep. and then again with his supervisor of which I believe his name was Henry Williams. He stated he could not help what the other rep told me about it being a free installation to close the sale, because I had to pay for the cable installation. This is not what was told to me, to buy into Direct TV and start the phone and internet bundle. This caused me to set up a deactivation appointment with my current carriers, which will cost me money to reactivate not to mention that my service will be more now because I am not locked in at my old rate any longer. I explained the supervisor and all he said was he could not do anything about it. I would have to pay. Your company has put me into a no win situation, it is going to cost me more money no matter what I decided. The Tech that was here and listening to all this could not believe what he was hearing and was very disappointed to see what just took place. I know when a bait and switch is taking place and this is definitely what just happened. I also know that my order was recorded for accuracy and the supervisor did not care what was told to me just to close the sale, even after I asked him to listen to the recorded order to hear what I was promised. This could also be called false advertisement. When you order a Cadillac you should receive a Cadillac not a Volkswagen. I sincerely in my heart of hearts don’t believe that this is an accepted practice within your company, and you needed to be informed about these instances in order to put a stop to them, and make things right with the victims of these practices. I hope that I am correct in my assumption of you not knowing these practices are taking place and hope that you will take steps to stop them and you will make things right with the victims of these practices such as myself, to keep me from having to take further action concerning the false advertising and the bait and switch practices. Please contact me at my email address, to let me know what your thoughts and possibly your actions might be to resolve this matter.

Thank you for your attention to this matter, I am looking forward to hearing from you.

Naison Hiller

Email: goldeneagle4979@hotmail.com

This is my 3rd letter, as I will probably have to cancel service soon...No response from you or anyone. Please call me if you need to...I really can't afford you anymore, & that would be a hardship for me, since I am ill.

I really hope to get a response from you, as I have never done this before..I just watched the episode of "Undercover Boss" & was totally amazed what kind of person you really are or seem to be.
I was in tears, practically ...I heard the story about your son, and I too have been in recovery most of my life. I am 52 years old & had almost 5 years & relapsed in Dec. '09. I actually had worked at a detox facility here in Mesa, Az. I was honest & told them the truth & got let go a week later...I believe they were looking for an excuse anyway, because I have some major health issues..
I worked [censor] a tech and took patient's vitals, people I even knew from going to meetings.
I am an alcoholic addict. I have lost 2 husbands to this disease from suicide & have no family here in Arizona ...
Well here is the bottom line...I have been out of work since Dec. '09 & have also been diagnosed with many health issues...I am struggling big time & there are days, that i just get so frustrated, because I am about to lose everything -my apt, can't afford to pay bills, waiting to see if I get disability which will not be a lot, because I was in & out of program for years.
I now have over 5 months again & go to meetings everyday...I had one last relapse between December & May'10 & almost died..spent 2 weeks in hospital...working on getting my relationship with my daughter, has been a struggle.
Can you some how help me with my account please ? i have been with you guys for 5 years, have health issues, do meetings, always try & give back what I can..obviously not monetarily, but if I can share my own experience, strength & hope to help someone else, I do...
I look forward to watching my TV & getting to watch the shows I record...I do not have HD or anything fancy..
They have free basic Cox where I live at the moment, but do not want to change...
My account # is [protected]...
Since I have been an on going customer, I do not get new customer rates...
Please can you help me...

I am so sorry to bother you, but after watching that show, I thought I would try & ask for help.
I am home most of time or do recovery stuff...
please...my number is [protected]

I sent this last week 7 then called the other day & had no help from customer service...I really need some help or I will have to cancel my service.. I really don't want to have to do that, but times are really tough for me now, as well as my HEALTH issues...

PLEASE PLEASE RESPOND ! I AW YOU ON THAT TV SHOW, & I AM JUST LIKE YOUR SON...BEEN IN RECOVERY & WORKING HARD AT IT!
I HAVE A BILL OF 70 DOLLAR & I HAVE BEEN WITH YOU ABOUT 6 YEARS...
PLEASE DO WHATEVER YOU CAN FOR ME...

CAROLE MANNS

Just wanted to let everyone know that I emailed Carey about two days ago about how Direct TV was trying to reactivate my service and continue charging even after one of their managers had deactivated the account and gave me a credit. Anyway, I used the email that Chris posted for Carey two days ago and today I just got a return box from Direct TV for me to ship the DVR back to them.

The email works but guys I would ask that you not be disrepectful in your complaints so that other people can continue using this email method. I think that if we start sending threatening emails, soon enough Direct TV is going to shut the email site down.
Anyway it worked for me I hope you guys have the same luck I did. Oh Yeah I called the number and got Direct TV but the gate keeper isn't going to let you speak to Carey especially if you say you are a customer, she is going to direct you to customer service.

Best of luck

tv commercials say one thing then you call and customer unservice tells you another lie. Dont advertise channels you dont get with programming packages just to get people to order customer unservice will say things like im not sure ill email you thje answer just to get you off the phone if your thinking about dish network might be abetter choice i dont know but directv SUCKS and im stuckwith them for two years or pay a cancelation fee thats bs

Thank you for some solutions! Many companies need to be handled this way these days unfortunately.