DirecTV review: very poor service and unacceptable contract 1397

I would like to know about lawsuit that I heard has been filed against Direct TV. I saw on Fox 13 news that the company is finally being sued for the way that they treat their costumers. Recently we added HDVR to our service and we were offerred a great deal. They came to the house to set up our service and our 18 year old son signed the contract wtih our permission. I called when i received our first bill to inquire about not getting the rate that they had quoted us. I was informed that the deal they offered was offerred to us in error and we would not be elgible. I asked if our contract was then null and void and was informed that we would be held to our end of the deal and they would not. When I asked to speak to a manager I was told that he (Moe) was a manager and I was out of luck. I explained that I would like to speak to someone above him and was told that there was no one else that I could speak to but I could write a letter. Imagine that I never heard back from anyone!
I hope that the lawsuit goes through and the consumers get reimbursed, I know that I would like my money back...

wyoming128@yahoo.com

Wow unbelievable!

Direct tv. is horrible ! we signed up for a contract and this month they charged me twice! their excuse was that the system failed and did not charge us last month. ARE THEY SERIOUS? since when do this huge companies let you go for a month without charging you for their [censor] cable? I AM CANCELLING! THIS ALONG WITH MANY OTHER COMPANIES IN THE U.S ARE A BUNCH OF RIP OFFS!

My husband was deployed so I put the account on hold so that they wouldn't charge us when it wasn't being used. Six months later I paid the bill twice and then put it back on hold because thats what they told me that I had to do. They never put it on hold and six months after that they were taking money out of my account for it. When I called they told me that it was never put on hold and I said fine but I was sending the stuff back and that they weren't to take anymore money of of my account and sent them the mailing info not even two days after I sent the stuff they took out the money for the stuff. So I called them and they said it would take 5 days to return the money after they got the stuff. I called back 2 weeks later and they told me that I had to wait until the statement went out and then after 5 business days they would put it into my account. I called back today and they told me that now it was going to take 6-8 weeks to return the money. So not only have I paid for a service I didn't use but they are keep my money as long as they can.

I have an unauthorized transaction also! I checked my bank this morning so I could go Christmas shopping for my little ones and they took $184 out on the 19th and I just got the bill on the 15th! I had to cancel my service because where we moved to you can not get a signal. I am very upset! I called customer service and nobody could help me! I do not know how I am going to do my shopping now. I had the money to set up to be paid on Monday the 27th. They have officialy ruined the Parker Christmas! THANKS ALOT! AND WHAT MAKES ME MAD IS THAT I WAS NOT EVEN LATE AND MY CONTRACT WAS OVER AND I WAS A GREAT CUSTOMER! ALWAYS PAID ON TIME AND I WILL NEVER USE THEM AGAIN AND I WILL NOT RECOMMEND THEM! I have been crying the last 2 hours because I will not have the money for Christmas.

Catherine Parker

I am experiencing the same situation that many of you are... however i had representive from billing tell and I direct quote " I am the Billing Specialist here not you... so YOU DON'T KNOW ANYTHING" ... and she hung up on me ! WOOHOOO I about had a blessed heart attack as they took 951.32 from my husbands checking account. Federal and state LAWS Prohibit the taking anything from your account that is NOT PREVIOUSLY AUTHORIZED... I will be build a site in regards to this; however until it is up and running fully please contact me via kittyntx@gamil.com with any such things that have happened to you and if you would like further information on this. I looking to start a FEDERAL CLASS ACTION CASE AGAINST THIS CORPARATION ... and I hopw that we can get them shut down forever!

You would think that a good company would let you know that if you don't return the forgotten about equipment in your home that they would contact/warn you. Not Direct TV. Wham! They put a $400 charge against our debit card and we had to scramble around to cover our usual monthly deductions. It's obvious that they don't care about their customers. I'm happy to say that when we promptly returned the equipment (alhough they made us wait for the shipping boxes to arrive) they did give us our money back. They must have been sued one too many times to keep our money.

This is the worst company ever. i pay ninety dollars a month for H.D channels and when i went to go order a movie that came with the package with my receiver, it told me that this was unavailable. so i realized that i was paying 10 extra dollars a month adding up to 200 dollars for the time that i had it. then, when i looked up why it wouldn't let me order this movie, it said that i had to buy a whole new receiver! i am very extremely upset with the service i was given.

I got Direct tv over a year ago the price I first got, my bill was never that it was always higher.and every time I call and complained they say there gonna fix it but they never do..

Direct TV offered the service and hooked me into a contract for two years saying if I moved and the service was not able to be transferred I would not have to pay the cancellation fee. That is a scam, they will charge it and do all in their power, lies and lies to rob, steal f rom you. I WILL NEVER EVER USE DIRECT TV IN MY LIFE AND WILL DO ALL I CAN FOR MY FAMILY AND FRIENDS TO ALSO NOT GET THIS SERVICE! THEY ARE A COMPANY OF SCAM AFTER SCAM.

You can get picture in picture, but it would require two receivers to do it, because with satellite only 1 receiver will work with 1 TV. Picture-in-picture is made to emulate 2 TVs on 1 Screen. TiVo is another invention designed to work with cable and not satellite. You went from one technology to another and didn't do the proper research on the technology. It seems that this isn't DirecTV's fault but your own. YOU should have asked the questions, like if these would work, but instead you dove into unknown territories and blamed a company for your mistake.

directtv did an unauthorize withdrawal from my acccount of 618.58 . i do not know on whose account it went on . this is fruad . they should be sued for putting a person to the strand of getting there money back. severerly angry

direct tv took unauthorized from my visa card .these people are wrong and they need harse punishment to stop this damm mess. even if i have to pay a lawyer to get my money back i will and then i will try to get some of theirs. see how they like it. juanita12

Direct TV wants all of its present subscribers to get their friends to subscribe as well. For each new subscriber Direct TV will give the old subscriber $100.

What Direct TV is not telling you is that the new offers on an annual basis are $536 cheaper than the old offers. The new subscriber gets a full package for plus a free DVD HD receiver. The old subscriber has to pay $63 plus pay $200 for the same receiver.

Of course old subscribers don't know about the new offer because if you are already a subscriber the Direst TV web site only shows the old offers. If you use a different computer you can see the new offers.

Do not use Direct TV! They are asking for customer loyalty without being loyal to their customers. Swine!

Half the time I try to change the channel on the DVR it doesn't change. I try and fast forward through commercials on the DVR and it just keeps going and going. I have had it replaced every 3 to 6 months for the last 3 years and always the same story. All the other receivers work just fine, only the DVR seems to do this.

Yes an account was opened in my daughters name but my ss# was used... then you took money from my account. i would like the draft cancelled and money returned to my bank account or other actions will be taken... you used my ss# without my autherazation...

I made a payment arrangement which was set for 12/29/10. We were never informed that the service can be shut of a 12:01am on 12/19/10. We have been a customer since 2007. I explained the situation to a rep, then supervisor Tim, then supervisor Tori 403382, then supervisor Cindy. No one even asked for my account information. I asked Cindy to please not put me on hold, she said she had better things to do and she had to go to a meeting. She placed me on mute. I then stayed on the line with her having me on hold and used another device to call in to customer care. I was explained why my service was interrupted by Veandra TPCL438080. She educated me I had to make a payment and restored my services. Very understanding, not because my service was restored, but she listened and didnt try to brush me off. Her supervisor Johnte TPCL 325019 was of great assistance and made sure I was given all expectations.

I refer daughter in september of 2010 one month after i signed up.we were suppose to get 100.for referal i use my credit card for her down payment, direct tv said she didnt sign up with them there for not eligible for rebate.then they told me that its too early give it 8 weeks .lies after lies .what can be done?

I am behind you all the way---come on lawyers, take this on and help millions of people

I had ATT / Direct Tv bundle for several years . In September, I ordered ATT U -Verse. They FINALLY connected me up on October 2. On October 10th I received a notice of a due amount of $158 for direct tv. I paid it thinking / knowing I would get a refund of this .It is now JANUARY and every month I call about this refund. WHAT A RUN AROUND ! I have probably talked to 25 different people and every time I get "you will see the credit on your next bill by the 10th" ! Please people !, I paid ATT who in turn paid DIRECT TV.. I don't understand why my little $158 is SO HARD TO REFUND ! Today is the 15TH of January and I am still going through the run around. ARE YOU GOING Bankrupt ?! You had no problem immediately taking my money, nor the possible threat of disconnection if I didn't pay.
LOUSY CUSTOMER SERVICE ! each phone call resulted in transferring me to another "customer service agent" . With so many of these "agents", it seems one, somewhere, sometime, would be able to solve the dilemma. Stay away from them all! Go back to COMCAST< at least you only have one company to deal with

First quarter NFL Play OFF Atlanta / Green Bay service interruption appears on screen. States no need to call us, check back often to see if technical difficulties are resolved. Had this service 6 months. Direct TV SUCKS BIG TIME!

last year i had my junction box re wired because an icecycle fell from the corner of my second story roof corner. Your tech came out fixed wires and reattached junction box in same exact spot assuring me it would not happen again. Well this year it happened again ..icecycle fell, ripped juction box off outside wall severing 2 wires from box. I call Direct TV and they tell me I have to pay for damage. I AM NOT RESPONSIBLE FOR DAMAGE your tech put back knowing what happened in the first place. You are going to loose a 130 dollar a month account because you won't assume responsibility. FIX it or I QUIT DIRECT TV. I give you 30 days to fix problem. I await your response.

Once you do the yearly contract then they sink their teeth in you and and they donot tell you they are going to stick it in you after the year is up.I had the same problem with dish network I would negociate a new price on their service and then when I got the bill it was always wrong (always higher)not lower and I would have to call in and be deal with un professionly customer service people who do not want to get the bill wright. We need help in getting these companies to quit unscrupolous billing and to let people know up front what their going to do to you after the first year is up. I am sick and tired of dealing with these companies and it seems like they all boil with the same water.I would like to see a class action law suit against these people and it would be well deserved.They are gougeing the consumer and their billing that always benifits them. I believe alot of people do not call in to get their bill wright because they do not want to go through the hassle getting these companies on the phone and have to haggle with them to get the bill wright and most likely the next month is a repeat process. We need more competition and this needs to stop.We are in a recession and these companies like Direct are taking advantage of the consumer.Someone help us and get the greedy gougers out of our back pocket.

We have had many problems with them. We never signed any contract. When we sold our house and started renting we could not take Direct Tv with us. We received a bill in the maill for over $300 dallars for a cancel fee. We read online about how they did this to a lot of people and then charged their card. So we cancelled the one they had on file right away. Then 1 year later we applied for a loan to buy a house and my husbands credit score that was over 800 is now barely over 600 because of Direct TV they sent it to a collection agency and they filed it on his credit report. This is just wrong. My husband pays all of his bills and had excellent credit. We never signed anything saying we would pay such a rediculous amout for having to cancel. I am going to try to see if they can even validate this because we never signed anything. I don't know. How does this company get away with any of this. urghh!

I have never had an account with Direct TV. for the past year they have been calling me at least twice a week, never leaving a message. when I call back they ask for the name on the account. I tell them we have no account, they swear they will change it, all set and then it starts again. registered with the do not call list, made two complaints, and still three calls in two days. I WILL NEVER DO BUSINESS WITH DIRECT TV EVER!

Direct TV has managed to cancel the station FOX coverage of the NFL playoffs with the statement 'that they cannot come to terms with the station' yet they keep the station numbers and programs listed - will be most interesting if they come to terms after Feb. 6th The Super Bowl. Meanwhile they continue to phone and mail advertising to subscribe to the NFL stations!

unauthorized charges for ppv movies we supposedly ordered in 2004 now 3 years 9 months later being billed to us. we did not order these movies. My husband & I were out of town on the date that 2 of these movies were charged to us. we also received a bill stating that our service would be terminated if we didn't pay this bill now. If we didn't pay the $93.17 & terminated our service with direct tv we would also be charged for an early termination fee.

I'm an independant contractor; if I'm not working, I don't get paid. I set up an appointment with direct tv to have their service installed. we agreed on a time, between 8 am & noon, and they never showed. at 12:30 pm, I called them and was told that the equipment needed for my installation was on back order. I asked couldn't they have called, and they said they did. As an independent contractor, my phone is my livelihood. I'm never far away from it. They did not call. They wanted to know when a good time tomorrow would be for them to show up would be, and I said no thanks, forget the whole thing, I'm no longer interested unless they were willing to adjust my bill to compensate me for my time, you know, say, three months free(which doesn't nearly cover my losing a days work, but just a token would be nice). After a lengthy hold I was told no can do. So then, neither could I. If this is the kind of service I could expect before they have any of my money, how bad is it going to be after they have it?

We were offered free sets for digital DIRECT TV signals with HD receiver when we signed a 2 year contract. Technician came to install the 3 HD receivers but we had only one HD tv at that time since we were to purchase the second and third HD TV that week anyway. He did not leave the receivers since TV's were not HD. When we bought the second and third HD TV's we called DIRECT TV to request the technician to install the other 2 HD receivers. DIRECT TV requested an additional payment of around $600 SIX HUNDRED DOLLARS ( 200 per receiver plus their expenses ) in order for them to install the 2 and 3rd receiver as promessed ( for free). This is misleading, cheating and taking unfair advantage of their customers.

I called about the bad service that I was getting and when a tech came on the line he was very bad mannered and told me to stick it
some where and hung up on me, , I called back and they refused to talk to me, , I told them as soon as I was through with the contract I
would be leaving and he laughed and said so what is new, , When I closed my account the charged me $10.74 and said I shuld mail back thier equipment right away..I aked that I be paid for that service and again the laughter rang out, , I think that all people who
provide them a service should be paided just like they expect and demand, however they say that is thier right and the refuse to do anything to change it, , I think the people should change it don;t you...

Hey, you know that a company is totally missing the boat when they don't want to win back a customer who left. I've been trying to GIVE Direct TV my business for several months now and I've finally concluded that they don't want my money. I disconnected my service in April of 2010 because I was tired of being charged for HD service when its free over the air and paying a lease fee for set top boxes that I owned. My free over the air HD service today is the local channels that I pick up with my high gain terrestrial antenna. My picture quality is great and I pick up 15 channels that do not fade or go out when it rains.

Where my drama begins is when I try to get their service again (against my better judgement) and get told that I do not qualify for their "New customer" promotions. How can you expect to have customer loyalty or even customer satisfaction when you completely refuse to win a customer back. I'm not talking about one person at Direct TV; I mean the entire company. Come on Direct TV, get with the program! Your not getting a single penny of my money today and if yoou'd like a crack at getting a reasonable amount of my money your going to have to come to terms with treating your returning customers as "valued"! I left your service in good standing, returned all of your equipment to you even though you screwed up the shipping labels/packaging, and paid you on time for over two years. Not sure that I understand your crazy policy to discourage returning customers from "WANTING" to come back... After all some revenue is better than NO REVENUE! To think that I would knowingly go into a contract with you for a package at twice the price of any "NEW" customer is totally insane. This is the 21st century, you know, the information age! Informed consumers (like me) are really tired of stupid companies putting stupid policies in place to "punish" those disloyal customers for wanting to come back. I'm really happy to inform you that there are other content providers out there who want my money, who offer the exact same channels that you do, that are also in high definition, and some that do not go out every time it rains... So, if you plan on paying for that outdated old space junk thats about to be technically obsolete your going to need to warm up to the idea that customers (especially returning customers) are a valued commodity that should be treated fairly and the same as any "NEW" customer. Good luck! I'm going to call Comcast now to see if they want my business. Oh, and BTW, they offer 6 month and 1 year packages with the same prices! So, I can try a new provider without 2 years of crazy stuff...

Thank you Comcast! (Never thought I would say that...) I have an install Thursday morning to install HD in two rooms and regular cable in the remainder of the house. They waived the monthly HD service fee, the activation fee and the installation fee, plus 6 months of free HBO... on a 6 month contract, with the option to renew for the same price after 6 months. I was able to speak to a happy customer service agent who actually wanted to help me! Plus she went out of her way to make sure that I got exactly what I wanted at a price that I could afford. Again kudos to Comcast for understanding customer service!

In August 2010, we received an advertisement from Verizon for their Freedon Essentials Package which was to include Verizons Internet Service, Phone Service and TV service (which was provided by DirectV), all for $119.00 plus all applicable taxes. We were told that Verizon is just providing the billing for Directv and we would have to make the arrangements with them directly. I contacted a Directv sales representative to get started. I was told by the salesrep that we needed to get the NFL Sunday ticket in order to get the premium channels. I explained that I did not watch football, but was told that we could not get the premium channels without this other sports package. I agreed and was told that the sports package would stop after 5 months. I asked the salesman if that would change our pricing and was told "No, because it would resume thereafter, basically stop and restart as to not change our pricing structure for the remainder of the year (which would expire 8/2011). I also asked about a possible price structure if we decided to continue with their service once the year was over and was told to call the retention/renewal department and "most likely", the pricing would not change.
We received out bill from Verizon with a due date of 1/31/2011, but was puzzled by an additional partial month charge from directv for 41.39 in addition to our other billing from them. The Verizon rep said that she did not know what this was and I would have to call them directly, which I did on 1/28/2011. I contacted directv at [protected] and was told by the first rep that I needed to speak to a "movie specialist" and was transfered to a "dead line" and had to call back. Once I finally got thru their conversant system, I again reached a rep who said I needed to speak to a specialist and she was going to transfer me. I spoke to Moses, who tried his hardest to help, but that is when the professionalism ends. Moses said that my NEW pricing would be $133.69 for just the satelite portion of my bill...which them took my verizon essential package from $119.00 plus taxes to well over $250.00 a month. I asked to speak to a manager and was connected to a manager named "Joe" who told me that my pricing would $133.69 for the tv portion of this promotion, that this ONE YEAR promotion was actually for only 5 months and I was actually obligated for 2 years, not one. This was now very upsetting and I asked to speak to HIS supervisor when "Melissa" got on the line. She said that she could deduct $5.00 a month, bringing my directv portion to 128.69 plus taxes. I told her that that was absurd and I was not going to agree to that pricing, since it was never disclosed to me when I first entered into this agreement. She INSISTED that she conference Verizon into the call, which I told her that Verizon was a separate company and had nothing to do with Directv pricing (I had asked Verizon to assist me when I first called on 1/28/2011 and was politely told that they could not help with a directv issue, that I had to handle it myself). I explained this to directv's Melissa several times that Verizon was out of this mix. She insisted that SHE call Verizon and conference me right back. I told her to call me back at "908" and she finished the number by telling me my phone number on the account, which I confirmed as correct and told her that I would wait for her return call. At 7:25pm on 1/28/2011, I called directv back to speak to a manager named Michael. He informed me that I should have known about the pricing change and Melissa stated in her notes that I had not given her my return number, so she could not contact me back. This documentation was fraudulent. Melissa never contacted Verizon and commit fraud by putting false documentation into my customer record. I was also told by Michael that I would be responsible for an additional charge of $360.00 for early cancellation. I explained that I was mislead by the sales rep in August 2010 and since he was on commission, he said anything to get me to agree to a one year contract, which he put in as a 2 year contract. My initial agreement with Verizon Essentials was a ONE YEAR committment, not two years. Verizon cannot now help me since they only partnered with directv for the purpose of billing. Please help me resolve this issue with directv, which has scammed me. I went for this package deal to save money. I had been a customer of Comcast for better than 20 years and was just looking to save some money by combining three services on one bill. Now, it looks like this not a savings, but going to costme more than $100.00 plus per month.

Direct tv makes you believe that you will recieve more channels then you will be able to down load depending on the county you are in. When I went to sign up it said I would recieve 67 channels, but most of these are news or movie clips. When I asked what channels I would reciece they avoided this question and then offer you a special deal for a limited time only, they offer it all the time. then if you want to watch a movie you have to pay extra to netflix, they are not straight up with what you really get, and it is miss leading.

Shame on you Direct TV!

I am a direct tv subscriber I demand that sonlife broadcast be on 24 hrs a day.7 days a week. They need to be allowed to broad cast 24hrs a day 7 days a week, that's what the contract is for. Wednesday evening January 19 2011 you preempted the programing and I missed out on a Live service. This is not the first time this has happen. I am a supporter of sonlife broadcast and when you cheat them out of air time you are cheating your loyal costumers also. I trust that you will corret this problem as soon as possible.

I would think you'd know what plan you signed up for... you only have to look on their web page to see what channels you receive with that plan... you can also get that on paper from them...

If they "avoided" answering any questions it's because you let them...

Why am I paying DOUBLE for promitions that you offer and conventely run out in the midddle of the month. If this is your way to make money than this is wrong! I have been a loyal customer for longer than 6 years. I left cable for this reason and now your doing the same exact thing. First I had to change my package because You no longer have the one I had.(at a higher charge) I will go back to cable even though I hate that company. At least they listen and fix all over billing. Fix This Practice!

They removed 900.00 out of my brothers checking account for my bill, because he was nice enough to pay my bill for me one time when I needed it, so beings how they had his account number they took it upon them selves to do this when I cancelled their service. His name is not on the account.

Direct TV had provided me with the worst customer service and product service. Today, I cancelled their service after several calls to complain. They have the nerve to say they are billing me $300 as a cancellation fee! Since when are we forced to pay for BAD service? I gave them 7 months to respond to problems, constant freezing, rebooting the boxes far too often. The salesman told me I would receive certain channels but they were not available. They were supposed to hook up one additional room to move a tv when my kids are here. No service was available. It looks like I will be forced to hire an attorney to keep them from taking me to collection for the worst service I have experienced. Does anyone have the name of an attorney involved in the class action suit already filed against them for misleading (outright lieing) to the public about services?

My daughter was inquiring about getting service in her new place. She signed up via telephone for Direct TV services. Had the installation time and date and they withdrew $221.60 from her debit card. for hardware. The day before, she called to confirm and they informed her that her install has been canceled and that the $221.60 was applied to an old bill that belonged to her mother. How can someone be charged for a bill of someone eles'? This is not legal. It just can't be. She was not living with me at the time we had service. Direct TV we had for about 9 yrs. We had the old receivers and paid $4.99 monthly for them for all those years, we were to upgrade our account and get the new dvr ones. They wanted $149 for each room that we had a receiver. I felt this was BS! So I told them we weren't under contract to continue our service with them and would shop around. We did. We now are proud owners of a outside antenna that we receive excellent tv signals up to about 150 miles away. We have over 30 channels and only costs was the antenna and pole. Less than $200 and no monthly bills. Now the only question is, why didn't we do this long ago. So many thousands of dollars later. We are a lot smarter. Cancel your subscription and get a antenna. FREE Yourself and make them go bankrupt!