DirecTV review: very poor service and unacceptable contract 1397

also to add to this, she hasn't lived with "mom" since 2002. She has lived in another state and has worked in another state. She offered to show them her last years W-2 and they wanted the last 12 years W-2's faxed to them as proof. She was not even applying for service here - but at another location about 7 miles from our address where. Direct TV says that her credit report shows that she used this address within the last 12 years and so they considered her account to be fraud. She is 27 and liable for her own and I am 46 and liable for my own.

Direct TV and Clear signed us up for their service without our permission. They took money out of our account and ported our phone over to them. It has been two weeks and we still don't have our phone. In other words, WITHOUT OUR PERMISSION Direct TV and Clear STOLE money from us AND stole our phone number. I am looking into how to sue them.

Channel browsing after getting direct tv installed again.. No channel g4 anymore... I mean really? Why would they NOT have such a basic channel? I mean may as well get rid of comedy central or TNT .. After all who would want basic channels in their service anyways ? Really direct tv? Think of your customers and get it back!

Due to unemployment, I requested to Direct TV to turn in my box. They replied with an email. My account was current and they never sent a Fedex box to return. I sent numerous emails, same response they would send them out. They disconnected service on 12/26/2010. When I would clal to get them to send the boxes it would go to a voice menue that I had to pay the past due amount, (it was current in November when I first requested disconnect), and would not let me speak to a respresentative. They took my whole unemployment check and refuses to give it back or adjust my account until they get their boxes back. I want to sue them. Who can tell me how to get in on the lawsuit! Thank you. They won't give me my money back until they get their boxes, in the meantime I am trying to find help to pay my utitlies. Oh, my the way, the supervisor laughed at me !

When i was approached in oct 2010 by direct tv for services, i was informed that i would get local channels. I agreed and installation was completed. At that time, i could not get the local channels as promised, only to be promised local channels by jan 2011. When jan 2011 arrived i was told that in the future when the satellites are installed then would i get local channels. I then cancelled services only to see the $380 early cancellation fee. I will not pay this due to services not provided as stated. Direct tv is a rip off!

I worked for Direct TV as a customer service manager for a few years and there were many times that the management staff at our branch had to attend phone conferences with the company "big wigs" because our branch wasn't making enough money and they would basically instruct us to "gouge" the customer as much as possible by disguising bogus fee's as taxes. So with that, I will say this, Direct TV practices extremely deceptive business tactics! I have seen many cases where a customer would call in and cancel an account and we would send someone out to pick up the box or boxes and dish and purposely the customer for damaged or missing equipment even though our tech picked up that equipment and everything was fine! We had one customer that had his own internet modem but we still charged them for renting our modem for the 3 years he had service with us. Also, Direct TV IS responsible for the service up-time and by all rights they are supposed to reimburse the customer for any service down time, but we were instructed to NOT do so! If a customer called in to report a service problem, it was out job to tell the customer that there was no issue with their service even though there clearly was a problem on our end. We were told to tell the customer that there the problem was the fault of the customer! There were also many times when we would take advantage of the elderly customers such as billing them for sat. boxes that they didn't even have or we would bill them for channel packages that they didn't have because the elderly customers usually just paid their bills and never questioned the fee's. They would bill credit card's without consent they would even go as far as deliberately over charging a customers credit card or over debit a customers bank account and then lie and say we were authorized to do so by the customer when it got questioned by the credit card companies or the banks. There are so many illegal and deceptive things that Direct TV does that it would make your head spin! If it wasn't for my conscious getting the better of me, I'd still be working there!

OMG! How is this company in business? I signed up for DirectTv 2+ months ago and it has been one problem after another. First, the installation process was a complete joke! My appt was 8-12 but the tech (not a DT employee, but a contracted tech) didnt show up until after 1:00. Then it took him over 5 hours to get it installed and when he left, 2 of the 3 remotes didnt work properly and I had a phone cord stretching from one wall of my bedroom to another. I didnt even need a phone line, much less have it stretched across my room. Within a week, the DVR receiver in my family room kept freezing up. Sometimes it wouldnt change the channel for a few minutes, other times it would get stuck in FF or Rewind mode and the only way to stop it was to unplug it, go through the whole reset process, etc. It started out intermittently but became so obnoxious I wouldnt use it. I called DT and was sent a new receiver and remote. Within a week, that second receiver and remote were doing the same thing. Yesterday an installer came out and installed a 3rd (but different model) receiver and my fingers are crossed that this one will work propertly.

In the midst of all of this my bills have been coming but NOT at the price quoted I was quoted (I had signed up for a bundle package (TV/Internet) and was quoted a price of $36.99 for my internet. Im being billed $49.99). I get the TV bill from DT and the internet bill from the internet provider. Ive called BOTH numerous times only to be bounced around from department to department (customer service, billing and bundles) and told that I have to talk to the one of the others. As of yesterday I am being told by the internet provider that they are "in no way partnered with DirectTV and offer no bundle price" and that I am not the only customer calling them with this same issue. When I called DT again, they said that the ISP is not being honest yet when I said "Ok, let's get on a 3 way call with them and get this resolved" the customer service rep (I use that term very loosely) started to back peddle and told me he would have to file a complaint with the "escalations department" (here's dept #4 getting involved) and that it would take up to 10 days to hear from someone. Im over it and Im ready to go after them by bigger measures. My next phone calls are going to be to the Better Business Bureau and a local news station who has a program that goes after such companies/issues and gets resolution for the customer.

It's pretty lame that I can't even shop around for tv where I live, direct tv is my only choice take it or leave it. Well, it has come time to cancel the service and just settle for no tv at all, as the frustration of dealing with them is no longer worth it. They siphon additional money each month (for no actual service provided) with trick billing, where every three months they force you to pay an additional $18 for b.s. "service" fees, upping the price of basic cable to the mid-$70 range. I have tolerated all this in my desperation to have basic cable, but that has come to an end as of today. It is just no longer worth it. I changed my billing account info online in December 2010 (due to change in primary checking) and discovered yesterday (February 11) that my account is overdue and they have been persistently trying to debit the money from my old account. I have entered the new billing info on the direct tv website three times now and as of my last check five minutes ago, they continue to stubbornly refuse my new account info (though they accepted the info to pay my b.s. "past due" amount for two months) and my old account info still remains. I sent them several emails calling their attention to the issue, though I don't have high hopes they will make the proper changes in the future. Meanwhile, their attempts to debit my old account cause "overdraft" costs, as I no longer use that account to pay utilities and once I shut that account down completely, maybe direct tv will finally step in and do the right thing? I guess they will if they wish to be paid. I am DONE with this silliness. NOT recommended, even if you are totally desperate. Good thing I like to read...

the first year was ok except a little rain knocks out the tv. the first month into the second year, my bill jumped up $29.00 i payed my bill on time every time and the only thing they will do for their loyal customers is to down grade your package. how nice. and when confronted they hang up on you. How mature and professional. NOT RECOMMENDED TO ANYONE

I called Direct TV to cancel my account in Dec 2010 as they stopped their offering of my selection of international channel. I didn't have any contract with them.Few days later, one of their agent called me back and said that he don't want to loose me as a valid customer and willing to offer $220 credit to keep the account active and if i decide to cancel my account in the future before credit expires, there will be no charge or no contract. I called their customer service on Feb 18, 2011 to cancel my service as i am not using their service anyway. DTV agent who spoke to me was rude and told me that he is removing $220 credit that was given by them in Dec 2010 and i have to pay for last two months service that i never used. I told him that you guys never told me in Dec 2010 that you will be removing the credit if i wish to cancel my account any time before credit expires. His response was that you are not staying with us and why should i give you the credit? I felt that is an absolute cheating and threatening the customer to keep the account active and pay for nothing. DTV being dishonest and blackmailing customers.

Loss of satelite over certain periods of time during the last three days for a

total of twenty or more hours of cable service. (1.) Feb. 2nd, 6:00 P.M-

? C.S.T.; (2.)Feb. 3rd, 11:00 A.M. - 6:00 P.M., C.S.T.; and (3.) Feb. 4th, 11:00 A.M. - 6:00 P.M., C.S.T. In between, the reception is good.

We had a large snow storm this week but I have ceased to believe that this accounts for the loss of service. I think you are just "dinking" with the service without any notification to me. Now I am "dinked!" I pay too much for the service to be treated as such.

I am so unhappy with dtv. I just had a tv hooked up for my disabled son and the receiver doesn't work correctly. It records shows not for a child and keeps going to a channel I had never seen before (activate). I am paying for something that we are not getting and have spoken to 3 people and been on the phone for hours! This is ridiculous and I have been a customer since direct tv started (when on a trip and with a son housewatching, he switched it to dish). I should never have switched it back to direct tv. I even had one rep. from dtv tell me I couldn't get a new receiver because you would lose money. Well, I am not paying for something we cannot get. I am the only adult in the household and the only one that uses the remote. please help us; thank you.

I was offered three promotional incentives. 1. NFL Channel for three months, the Show time channel and two $50 visa cards. When I couldnt see the NFL channel the following day of their service i was instructed to call customer service. After being on with them for over an hour time. I wasnt qualified because it was expired 2months ago. I receieve the Show time channel for only one month free not three as they originally quoted. The visa cards, when you received them please forward them to my home. Direct TV terms and conditions are false. Please do not get caught like i did.

I paid with my money card my grand daughter and her boyfriends Direct TV bill over the phone in January, I paid what I was asked to pay $74, later when I realized that my money card had been depleted by Direct TV I found out his bill ( in his name) was over $300. I have for over a week attempted to correct this with Direct TV they inform me that it was assumed that the card was good for the entire bill. I did not authorize the deduction of $244.89. How can a company do this, is customer service and reputation not worth $244.89. I am repeatedly told that all the supervisors are on calls or in meetings and I cannot speak to anyone directly, I went on the web site and recieved quick response via telephone however the one phone call is all I got, no solution, no other follow up. Direct TV does not care. I however have made a point of telling at least 10 people everyday about my treatment and my feelings about Direct TV and their customer care. They have my money I will at least give them something for it, posters hung up, and repeating my frustration to all that will listen and there are quite a few, some even state that they are willing to discontinue service. I am on day 7, by the way this is the day they said my money would be refunded, 7 days and 70 plus people contacted and I am still waiting. Deborah Lively

Your receiving modum has apparently failed as there in no longer a blue light as in the past. After 5 days of trying to contact you through1-[protected], I have not received a single word of response!

If you no longer provide service for your customers, kindly notify me of such and I shall seek help from other sources! We are both 86 years of age and television is our constant contact with the outside world. Please help us now!

Let's say your bill is $76 per month, and you pay your bill on time every month, never late. But a customer service rep thinks that they deserve more money from your account, they just take it without asking. When you challenge this as an unauthorized charge, they then refer you to the convuluted, misrepresentative, one sided contract that you signed. So all of the customer service reps at Direct TV have total access to your checking account and can take whatever they want out of your account without asking for whatever reason. They can steal and the Federal Communications Commission does nothing.

I cancelled my Direct TV service in January. I paid my final statement and sent my receiver's back, they got them and everything was fine. Out of the blue without my knowledge they charged my bank account $107. When I called they told me that charge was from movies that were downloaded 8 years ago in 2002. They said they scanned my access card and the movies were on it so I am responsible for the charges. Come on, 8 years, really.

My bill has been the same since I received a call in September from an outsourced telemarkerter for Direct TV. I delclined the offer as I am unemployed and DONOT want any additional charges that I cannot pay for. In February our bill came and it was $68. more and then when we called their customer service we got inadequate and unprofessional service. Their agents do not care what their company has done or any part of the association has done and they are trained to tell you flat out they don't beleive you {so in other words you are lying}, and they refuse to remove any charges even though they have absolutely no proof of the call and whether you actually used this product or not. It is the most riduclous thing I have ever experienced and they are the most unprofessional and dirty company. I am choosing to move and can only hope this experience has taught me to be more aware somehow of the deceit that lies from these deceitful, money hungry people.

Ella & Dwight Washington echoes you sentiments. We signed up in a Wal-Mart store with a direct TV agent. The form was simple (not a contract). We was told the service will be $44.99 a month for 12 months. Thereafter, it will be 54.99. The installation to place on a Thursday. I called on Monday with a concern, while holding to speak with a representative, I discovered the bill was already $80 plus dollars. We canceled on Tuesday unaware that they was CROOKS and would take out $449.27 from our checking account causing overdrafts. We changed account number. I have faith that one day our wrongs will be made rights.

I cancelled my Direct TV back in Dec of 2010. I made sure to call them direct to ensure this was my final bill and that no more charges would apply. The next month (Jan of 2011) They sent me a bill for $5. I called for an explanation of the bill and was told it was a charge for calling them in Dec to pay my final bill. Brian the gentleman for Direct TV apologized for the $5 charge and reversed it. Now I get a bill in February for $14. Again I called up Direct TV asking for an explanation and was told it was for a movie I purchased through my remote back in 2007 (3 years ago). I asked to talk to a superviser and at that time Amy got on the phone. When I explained what was going on she told me I had to pay this bill or she would make sure I was put in collection. What kind of garbage is this! I personally would never use Direct TV again. I had their services for 6 years without one complaint but all it takes is something like this to destroy the relationship.

Sorry to hear about your troubles with Direct TV, I would still pay the bill as they stated but send your payment certified mail with a complaint letter explaining the details on how they are at fault. In your letter let them know that you will file a complaint with the FCC. Then follow through and file that complaint with the FCC about what Direct TV has done.
Even if you can not get your money back from Direct TV they will spend so much more in admin cost dealing with the FCC, in the end you have received your money back by making them accountable for their actions. Direct TV has a bad record of charging customers and doing things that are unethical all in the name of money.
I too had an issue with Direct TV several years ago, my issue was when I started Direct TV service I had to run down to BestBuy and buy my own DVR because the installer did not have one with him. When I cancelled my service later after comming home from Iraq they wanted me to to send in my DVR after the cancellation or pay them the full price for my DVR. I refused to do either and they too billed me for unknown services and would not return my e-mails or phone calls, and when I finally spoke with their customer service center they said too much time went by to address my complaint. I sent a letter directly to their CEO with the proof of purchase and description of the troubles I had with them to include my actual complaint to the FCC. Once my complaint was received by the CEO and the FCC started to take action they took action and refunded my money and paid me for my DVR.

Charged 49.00 for in home repair that was not installed correctly in the first place. The tech guy who made the repair stated that it was not done right the first time. We explained to the Direct TV customer service person who just blew us off. Stay away from Direct TV

I would suggest no dealings with Direct TV. Their promotionals are misleading, their customer service stinks and they are unwilling to correct mistakes when it is their fault. I contracted service and the installers put in the wrong address for the billing. Accordingly, I never got bills from them. Service was disconnected and a customer service number I had would not take calls if the account was past due. I finally was able to secure another phone number to call, and the customer service center was unwilling to make allowances to accommmodate for mistakes their administration had made. I did get charged a termination fee, but that is cheaper than continuing a monthly service with a company that I feel is handling their customers inappropiately. DO NOT USE THIS COMPANY

i know how u feel i moved called & cancelled service they talked me into suspending service then i called back & cancelled that to they said it was cancelled i was invalved in a lot of moving shings then my acct started getting over drawn they had stole almost 1, 000.00 includind overdrafts from my acct i got the bburo they got them 2 call me they will clear the acct but wont re fund the $ they stole
ty ralph miller

They must be stopped and held accountable

Direct TV is a scam company. I paid my balance due. My receiver stop working on 2/25. Tech help arrived on 2/28 at 545p after I was told anywhere between 12 - 4 PM. So not only was schedules disrupted but disregarded as well. The tech had to leave to get a "new" receiver and arrived at my house for the second time at after 9 pm. The tech claimed my receiver was set up wrong, however it was working fine for two years. Direct TV held the replacement receiver box until the remaining balance was paid. Mind you I did not have a service interruption because I paid the current amount due. All the other receiver and my service was on and doing just fine. These companies are horrible and need better regulations and much better customer service. I was told my contract ended in March of this year, I hope there are no loopholes because I dont want anything to do with them. I will buy a converter box and watch regular tv and rent/buy movies. Anything for better piece of mind.

In Nov of 09 I called to cancel my service, ( been a customer for 2 years). They offered me a new HD box and free hbo/shotime for 6 months and a cheaper plan to stay. I agreed, what they didnt tell me was It meant I had agreed to another 2 year contract, how could I agree if they didnt tell me? well theie supervisor claimed by accepting the upgrade constituded agreement. This is a total scam so beware. I am battling with them over 187.00 early termination fee after being with them for 3.5 years. They also claimed they sent an email and a letter stating the agreement. I do remeber getting the standard agreement they send every year, I guess If i read it it means I agree? no where in any letter did it say by accepting this offer you committ to a 2 year contract. I am thinking class action lawsuit..anyone in?

I would not advise anyone to join Direct Tv. They deducted $$119.85 from my credit card with out even a bill. I cancelled my service with them sent them back all of there equipment and still they claim that I owe them money. I called and stated that why did they deduct a payment and they said that there was paypreview from back dated to [protected] I tried to tell them they need to send me a bill so that I can confirm that the charges were mine as I did not even have a receiver at the time they were charging all they said oh sorry must have been from previous user. The customer service is very bad. I will never go back to direct Tv they are dishonest. I never was late once with my payment and I was a customer for 10 years and this is how they treat me.

Do you need a headache?! Call Direct TV and ask about the "special" deals the company can offer you. I contacted the smooth sales person February 23rd, 2011 and asked about promotions. Before I knew it, I was going to have boxes for 3 televisions and Internet service at a 50% discount. Wow! I fell into the bait and switch scam in a matter of 20 minutes. I was leaving my cable company of three years and was getting a great bargain. All I had to do was give my debit card numbers (to keep on file-nothing else!) and the installation would be completed March 01st. Before the installation even drew near, my bank account started getting charges from AT&T and Direct TV. I called to see why my card was even being used and was told I was signed up for Automatic Debit. I decided to cancel the order of installation and have been transferred to other departments and hung up on by people from other countries. My order is still not cancelled (is somehow rescheduled for March 21st) and I realize my bank information is sitting on somebody's computer in another country. So go ahead, sign up today!

I cancelled my Direct TV account to switch to FIOS and had long since been finished with the two year contract. They then billed me for the equipment eventhough i sent it back promptly. They admit they received it on time etc. and are giving me the same runaround they're giving you about needing to wait 6 to 8 weeks, and they charged me about $450! Was this ever resolved for you? I've received two mails from them that say i have a credit of $450, but that is worthless to me because i'm no longer a customer of theirs.

Ok, here we go. I signed up with Direct TV in August 2010 during their promotional period where I got the NFL package for free and all of the premimum channels. I also go HD for life from Direct TV. When my 6 month promotional period ended I called back to set up the package that I wanted to pay for at the price I wanted to pay. I was told that I could get 3 premium channels at half price. One of the premimum channels I purchased was a sports package that has access to out of town sports channels for example Madison Square Garden (MSG) and the Yankee Entertainment Sports (YES). I purchased these channels so I could see the Knicks and the Yankees play as if I were in NYC. I was told this was possible by the rep who signed me up. This was not exactly true, even thou I get those channels and can see the pre game shows, but when it comes to the games themselves I can not see those games. My bill was $89 during the promtional I was told my new bill would be at approx $110 per month. I got my first new bill for $100 and the next bill was for $144. I was told the reason was because they show that I did not meet my requirments of the contract since I no longer allow automatic withdraw from my account, then they promptly did a auto withdraw from my account for $144. I also had a service call and was told that it would benifit me to sign up for service protection plan which is $6 a month additional. So I started out paying $89 for everything to now paying a monthly fee of approx $120 plus tax. Called the customer service line and got placed on hold for 30 minutes then hung up on after the 30 minutes. I also spoke to a supervisor who hung up on me when he had no reasonable answers for my questions. I then called back to ask to speak to that manager and was not allow to speak to him. I then called back and asked for any supervisor to call me back and did not get a call for 2 days. I finally had to call Direct TV back to address the issue. They finally said that they should not have taken $144 out of the account, but it will take 7 to 10 days for them to place the money back into the account. So what took them a few seconds to screw up my account will now take them 7 to 10 days to correct. GREAT... THANKS DIRECT TV..

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If anyone has a class action suit against them, I would like to join in on it. We were blatantly lied to about our services. We reconnected with them in February of this year after being gone for almost 2 yrs. They made all kinds of promises to us to get our business back. When I recieved the first bill it was for a larger amount than what they had quoted us. I assumed it was because I was paying for the partial month that we had recieved and for the following month. Boy was I in for a shock! I recieved the second bill today and it was for a larger amount. I immediately called them to have them inform me that I had not signed up for a rebate. This was something that I had not been informed of. I told the represenative that I had not been informed of this and she told me that it was in the contract that I signed. I then informed her that I had not recieved a contract. I asked to speak with her supervisor, he was no better than her. I told him that I had been decieved and that I felt that they owed me an explanation and that they needed to fix the mistake that had been made. He informed me that I would have to apply for the rebate and that it could take 6-12 weeks before it would take effect. So in the meantime I would have to accept their mistake and pay it. I told him that I could print out the email that I recieved and compare it to what I was being told and that neither were what I was quoted. I informed him that I would talk this over with my husband and there was a possibility that we may cancel our contract. He gave me his name and told me to call him back. I immediately called my husband and told him about the situation. After ending the call with my husband I called DT back and asked to speak with the Supervisor and was told that I could not speak with him that it was against their regulations. Hmmmmm strange that this guy asked me to call back and then all of a sudden it was against their policy. After speaking with this represenative, we found several charges on the bill that were unauthorized. It is amazing how stupid they tend to think their customers are. I politely told the represenative that I understood that she was doing her job and was going by their protocol but I was not a happy consumer at that moment and that I was calling to try to rectify a problem and that I felt that I had been lied to and that I was trying my best to solve this problem. I informed her that I could forward the email to them that I had recieved and a copy of my bill. That the charges there were not what the email stated they would be. She curtly replied that it did not matter. In essence she told me it didn't matter what I was saying that they (Direct Tv) had the right to charge you whatever they chose. So I guess the it is a waste of time to even approach them with a problem. We left them before because of the increasing bill each month. But against my better judgement we decided to give them another try. Besides they called repeatedly with offers to come back. It had gotten to the point that I was screening our calls before I would answer. I finally asked them to stop calling to which fell on deaf ears. If Dish Network had not have had the problem with their FOX contracts I would still be with them. One thing I can say about them is that you knew exactly what your bill would be monthly and you weren't shuffled from one person to another whenever you called them. I plan on speaking with an attorney to see if they are in breach of their contract because of the way they change your contract without any notification. If a contract is not honored then why even have one ( or have a so called contract). Hard to have something you have never signed I would say.
Again if there is a lawsuit, we want in on it. In the meantime I will be researching the legalities of how to get out of a psuedo contract.
progers37@yahoo.com

When will they be stopped and made to reimburse all injured consumers. Why haven't States stepped in to investigate these practices.

they cheeted me out of rebate also & sill owe me over 800.00

They are the biggest crooks in the country. I had direct tv hooked up a year ago last August. I gave them my credit card number and told them to charge my monthly bill which was around $60.00 a month. The first month I get my credit card bill and there is a charge on it for $380.00. I call and they said it was a mistake and would credit my card back. Well the next month I get my credit card bill and not only did they not correct it but they charged me another $380.00. Well I called and they said that the credit had not caught up to the charge yet. Well next month the same thing. I got sick of the run around and called the Better Business Bureau and also called my credit card company and had payment stopped. Well the better business bureau was not much help by my credit card company took care of it.
I have a 2 year committment to them and this August happiness will be direct tv in my mirror.
I take back my opening statement that they are crooks, they are out and out thieves.

I am tring to postmy coplaint but it seems every time I TRY MY EMAIL JUST GOES AWAY n

Direct tv has lied stole and cheated me and even threaten to call the police on me. First people dont even purchase the nfl ticket from directtv they claim they can't take it off after you agree to there terms but the woman that sold me the nfl ticket said that if i wated to remove it before the 5 months were up I would have to pay a $10 early disconnect fee. LATER i was told that I had been given to many credits on my account, when I asked why I was given those discounts she said she didnot have time to go back and look at all that.When I started to explain some of those discounts she decided she didnot want to talk about it anymore. the truth is they at one time added a protection plan on my account for 5.99 a month without my permission they also charged my account for a second dvr which i didnot have. I left directtv twice they called me and offered me a large amount to stay with them of which I never recieve all of that offer . I called abut 3 months ago to figure out why my bill was

so much / they had on the the wrong program an at first didnot want to change it . they star to talk real crazy and I asked to disconnect my services and they refused to do so. that was on sunday on monday i called in to a number that I got through directory asistance, this male person answered I asked for a corporate number I was given tge [protected] number I said that is the regular number I wanted a number where I could speake to upper this person said when people like you call this number they are looking to grt some they can't on their but guess what you are not going to get it from me either. I said what, He responded with people like you have bad credit and have no way of getting what they want on their so they try to get through other means. after a moment of this crap I politely told him he was stupid! With every time he made an insulting comment he was met with the same thing . You are STUPID! Later that on the net I talk to Sam he refuse to disconnect my services and said that he was going to call the police on me cause I wanted to discuss mybill and leave dirrecttv. I have talked to many more like this in the mean time I talk to Matthew, don't let the bibical name fool you. i asked him if I should I disconnect now or should I wait ujtil upper management got back me he said I should wait because it would mean that that they would get back to me sooner if I were still with drecttv. That night I got a e-mail from direvttv saying that he was very sorry that He was sorry about th treatment I had received but that

my account was correct and here is a 800 number that you can call Iam suer they can help, NOT! So I called the 800 number and they also sent a pin for me to use. that moring the next day was on a friday icalled between 8 and 9 oke with some who was really nice surprise I think he said his name was Jim. Well jim took the time to explain things to me in a very calm manner and I hung uo thinking that what he said made sense to me so I was going to take his advice. Woke up the the morning no service. as you know I would have to wait until monday to another service but I had a hard time with directtv over they even refused to turn off their completely so that I could watch local tv. People lets get this togather lets stop dirrecttv from scaming us our ELDERLY our DISABLE the one who can't speak a language well enough to understand what they are being toldand are being taken in by directtv. As a whole we can change things go to your local tv investigavativ team call your crogressman your state attorney generals office lets do something about this there is enough of to do something about this. there has been settlements in most of the states but not of them all when I last check, so check for your state on the web but dont stop there try helping others stand up to directtv, I will. I 'am Patsy Davis e-mail patsya1954@q.com ph# IS [protected]. PLEASE HELP ME STAND. THANK YOU AND PEACE AND LOVE TO ALL .