DirecTV review: Satellite

I paused my DTV account in September 2023. I cancelled my account in January 2024. I got a bill February for $61, when I had been $0.00 bills since September. I have called and called and called to see if I can get this charge removed or written off since I did not use the service during this period. I was told the first time it was a charge for them to "turn it on to turn it off" and that activated the account. Another time I was told it was because the account was closed on the "Last day of the billing cycle." I have asked to speak to a supervisor a number of times and was told they would call me back with in 48 hours. I have yet to receive a call back. I have been a loyal customer of DirecTV for over 20 years, and this is how they treat people. My husband and I live on SS and this make the difference between paying this bill or buying medication. I cannot believe they are so cold hearted; I will never recommend this service to anyone. I paid the bill today after a month of no progress and being bounced back between Billing and Collections. So now I will go without one of our medications this month. Hope you are happy!