DirecTV review: Satellite TV

We have been Spectrum Customers for over 25 years, since my husband's work related injuries we have been experiencing a financial hardship & needed to search for a more reasonable service. The Direct TV Agent Sara Jones, Ref# 954558, asked me what programs we like to watch, I informed her the home repair shows, flip house shows, Lifetime, & Food channels. Now that the install has taken place we do not get The Lifetime channel or the food channels. We were also assured our basic TV channels would be offered,

unfortunately, there is a contract issue with the channel 2 which is one of our basic channels we enjoy. This morning we a minimal snowfall that affected the service too. I was assured the weather wouldn't affect the service. I literally asked how frequently does weather affect the programing.

Is there any way a remote with larger print on the buttons and lights up for easy access for the elderly can be offered. We are extremely disappointed that the programs that was requested of us is not offered under the package we were sold. The information given to us was not accurate. Please consider our circumstances and provide us with the programs we expected for the amount we were quoted. Thank you Elizabeth Dragone Acct [protected]. I appreciate any acknowledgement to our concerns. Thank u