Discord
Reviews and Complaints

My experience with Discord has been a mix of positives and negatives. The platform offers great communication features and a user-friendly interface, making it easy to connect with others. However, there have been occasional technical issues and the moderation of servers could be more consistent. Overall, it's a decent platform for communication and collaboration.

100$ berfcet gis vrey [protected]$ berfcet gis vrey *100$ berfcet gis vrey *100$ berfcet gis vrey 100 1000

This is huge disrespect that discord has only 5 reviews. Me and my gang were hitting about 7 houses a day by IP logging people on discord. The cops caught on so we had to beat him up. We stole the keys to his cop car and flipped it on the black market the next day.

Both their support team and their moderation team is flawed and corrupt. They won't help you at all they will just respond to your email denying whatever you have requested and ignore any other requests from there. Overall they treat everyone unfairly and without any sort of respect, I have yet to even meet or find a person who has gotten their account appealed or has received some sort of major help from them regarding a problem on their account.

Terrible customer support. I was in a server where the owner got DCMA'D and everyone in the server also got banned. Innocent people have lost their accounts, their friends, and memories over false claims by Discord. It has been a complete mental stress for me as I suffer from anxiety and depression and I have lost all my friends over nothing and I can't even come in contact with them anymore. I'm lonely and not sure what to do with my life anymore.

My Discord account was deactivated for spam/platform abuse, despite me not being active on the account, and no shady things taking place. Appealing the ban/deactivation through their contact link only led to wait times upward of 3 days to get the same automated response, that your account had been banned and they've reviewed the actions. They give no specific reason for bans, moderate on emotion only, and are awful to get in contact with. Avoid Discord.

Discord has a terrible support system. In November my account was suspended and disabled for violating terms of service. When I went to request its unsuspension, all I received were robot emails that didnt help. Now discord has this thing where after 30 days, a disabled account is automatically deleted. By the time I finally received an email from a real support staff, they reported to me that my account was already deleted. They failed to get back to me in time before my account was deleted.

Absolutely corrupt and shady company, do not use this app under any circumstances. I tried to get in contact with Discord support for months after they disabled my account and refused to tell me why. Then I called their phone number and the head of support which they responded with blocking my IP and phone number quite literally for just trying to contact them. Every other company has proper customer support online but with *** you just get stonewalled without any response but copy paste *** bot answers.

Don't support a company that doesn't have the ability to include everyone. How can you have an event held for your software with features that are then not made available to everyone? Contacted support and received no help, so I've decided to cancel my nitro subscription and make sure my friends and followers do the same. I wish to say there were better alternatives to Discord out there, the bugs and issues are tiresome and create constant headaches. I might still have to use Discord, but will definitely not be spending any of my own money on it!

My account got hacked with 13 transactions for discord nitro gifts which where fake gifts which I didnt know it was fake and I got charged asked for a refund they closed the ticket and didn't even reply they banned my account becauee I got a refund from my bank and *** and they won't unban my account because I got a refund when they wouldn't refund me do you think I am going to lose over *** ey I paid for nitro for account plus the bots I wad paying for which is sad don't use them they don't protect there customers

Terrible support! My account was disabled/banned from discord, giving me a very vague TOS violation which isn't even what i did. I tried contacting support for further questioning and wanting answer because i wanted to learn what i did so i don't do it again. I had discord for more than 7+ years and this is how they treat their long time user.I got a reply from a robot and consist getting a reply from a robot and not an actual human. Please stop doing automated replies. It does not help anyone. My discord account was important to me and it had school/work stuff on it. As well as important personal information.

My account was disabled by Discord for "participating in adult or sexually explicit behavior while under the age of 18." However, I turned 18 well over a month before my account was reported and disabled. I sent an appeal two weeks ago as of writing this review and have yet to get a response of any kind and I probably won't get it back before it's unrecoverable.But wait, there's... even more troubling things that you should know. Discord has ignored my reports of server owners allowing minors to have access to NSFW content, even after having explained the situation and providing an adequate amount of message links.

I got banned for what I believe to be a bug in their authentication system. Upon trying to appeal it, I got nothing but canned replies. I then asked to have my nitro subscription canceled, but they conveniently dodged that request too. My ban was eventually lifted, so I offered to report the technical issue and provide details to aid in a fix, but I continued to get canned replies stating my ban was still in effect. I used to think highly of Discord based on their business roadmap decisions, strong privacy stance, and their public-facing image in general. But this treatment from their support system is completely unacceptable.

I have a paid account when suddenly I was alerted my Discord account was disabled. Turns out PayPal did a chargeback because I requested to update my billing information prior to an annual charge being made (I am writing a review for PayPal as well.) Apparently, I violated the terms of service so my account is now suspended. I followed the directions to get my account activated, PayPal has paid out my subscription and I am still without access as a paying customer. I can not get a hold of anyone in customer support and the *** account I am directed to conduct official correspondence with (laughable by the way) is not responding to my inqueries.

They've had ten days to fix an account access issue. Tickets repeatedly closed without resolution, after telling me to reset password *** times) that has never fixed the issue. Emails are unanswered by support email staff. Chat bots that are poorly programmed to try and replace a real person. This is an entity that takes your personal information and sells it off to highest bidder. Staying online and connected plays no part in it. Just give over your personal information. Very quick to be "offended" and block contact when you've been forced offline.In the mean time, *** channels exist without age verification, so any kid at any age can connect and get ***. Racist content, female subjugation, seriously classy operation.FTC complaint filed.

This company openly ignores security issues. They allow anyone to submit support tickets with any email address via their support form. They do not have recaptcha to block bots from abusing their support system. And when asked, they told me that accounts found spamming the support team via the form would have action taken against them. That means that if someone has my email and spams them, I could get banned without knowing it. Additionally, someone HAS been opening up tickets and listing my email address. When pressed about this support refused to acknowledge the duplicate tickets and told me that someone must have accidentally used my specific email address. This team is at the very best oblivious to actual issues, and at the worst going out of their way to ignore security issues on their platform. It honestly baffles me that a company with almost a 1 star rating is still doing so well.

Just like everyone else, I had my account disabled for no apparent reason. Without any word and without any cause. At the time it happened I was just in a call with some friends talking about Dungeons&Dragons and suddenly, I get logged out. I try to log back in and I am disabled.They did not send me any notification about it until I emailed them and all I get is the same cookie cutter response of "I violated the terms of service and community standards, my account will not be reinstated" but it does not tell me why. I know I didn't do anything. And judging by the reviews here I am CERTAIN I didn't do anything. All I want is my account back. I have so much on that account that I cannot get back. I do not understand how they have a 1 star rating and yet somehow it is ok for them to treat customers this way. And YOU guys let them. You are the Complaintsboard.com...aren't you supposed to fix bad practices like this?

Discord has stolen money from me with their obfuscated "Nitro" plans. I was gifted a Nitro plan but could not redeem it because I had a Nitro classic plan active. I was told by support to cancel my Nitro classic plan and have an active Nitro plan to get the gift. Instead I was charged for the Nitro plan and the credit on my account was never used. When I wanted to use the remaining 11 months of my Nitro classic plan I couldn't access them without having an active Ntiro classic plan. I was assured by support if I bought a Nitro classic plan it would use the credit. It didn't. I was charge for 3 months and the credits were never used. When I complained to Discord they kept referring me to articles to walk me through the issues. I told them they weren't helpful and I wanted my money back. They told me they wouldn't because I have to file a claim 5 days after a purchase. So now I'm out $80. DO NOT BUY ANYTHING FROM THIS CRIMINAL COMPANY!

Terrible company, terrible customer service. Bans innocent users while predators run rampant on the platform, because much of their revenue (in the form of nitro) comes from predators using nitro as payment. Have reported several of these people, tickets are either ignored, waved off, or get a bot response copy paste stating "it's unimportant to report specific people because discord wants to deal with behavior not individuals." Tried my best to report these people committing illegal acts on the platform but all it got was my account banned despite having a history of sever previous reports. This is due to blanket bans on whole servers, even if you are investigating. Predators aside, they ignore identity theft, non consensual *** (people pretending to be others or 'catfishing' and selling the nudes of these people), and so on. On the off chance that you receive a human response it will be after the account is permanently deleted.

Customer support is really bad, and they have no power to do anything. I went ahead and made a second account, well phone verification is needed. The rep told me over and over again that there was nothing he could do. Super unhelpful kind of felt like talking to someone who was abusing there power. The whole thing left me with a very sour taste because he kept saying that the security team handles that, went to LinkedIn to connect with there security and no one on LinkedIn has the title of security. At all. Which tells me 2 things either one, they dont have a security team and he made that up or 2 they outsource it. I ended up having to go to *** for help and that was more helpful then discords support. With that said the guy that worked there also doesn't show up on LinkedIn. So... I wonder if they also outsource that too. IDK the whole experience was terrible. I would advise you discord to change this process if possible moving forward especially if you plan to work with business moving forward.

My account was hacked and the company has nothing to resolve the issue they have a bot disguised as a human close all my tickets and my card credentials are at risk. Discord has users waiting weeks and possibly MONTHS just to get their account back and to not have all their information leaked by hackers. Discord's security is also god awful. YOU ALLOWED TO CHANGE EMAIL ADDRESSES OR PASSWORDS WITHOUT CONFIRMATION FROM THE OLD EMAIL ADDRESS OR 2FA/SMS CONFIRMATION. Every other platform with MILLIONS of users has the security feature where you have to confirm from your old email address or 2fa to change your PASSWORD or EMAIL ADDRESS. Discord does not have this, meaning, their security is EXTREMELY flawed. I have been waiting 5 days just to get a response from discord as I was hacked and all they need to do is RESPOND which they don't because they have BOTS do all the work for them. I have no idea how their support team works and they don't give us ANY INFORMATION about the support team what-so-ever, they just have people wait for DAYS and MONTHS and some of them don't even receive a response EVER, because they have a BOT close their ticket. The support team needs LOTS of work. I really need Discord to get back at me because my card credentials and personal information are saved on the account and my friends are also at risk of being scammed by the hacked account.

I purchased a nitro boost from this company and they failed to deliver it in a timely manner. I am unable to use the digital good I purchased from you for 7 days because of your absolute trash platform design. The product is labeled as unused yet on cooldown for a week. I've submitted a ticket and no resolution has been offered and they have ignored me after telling me to s*** off. I have been aember of your platform for years and this is unacceptable, in fact I want a refund on not only that boost but all of my remaining 10 months of nitro I prepaid for. If you fail to do so I'll be more than happy to have my bank do it on your behalf, which will include 4 other annual nitros I've paid for recently as well. I don't care of you ban my account because frankly I think I'm done using Discord, you guys have gone so far down hill and have forgotten the people who have supported you along the way, you are trying to be this super social company who can compete with *** or FB or whatever and it's not a good look on you. Go back to your roots and stop treating your clients like trash, fix the spam issues, fix the many MANY many bugs in your software. Just fix your stuff and stop s*** your customers.Honestly how is this company A+? Does Complaintsboard.com even do anything anymore or what? This company is crapping on its customers all day long, please review this company and their overall interactions with people it's pathetic.

My account was hacked, and the hack involved charging me numerous times for discords premium service. My Paypal account was linked to discord, and was used to buy previously cancelled subscriptions. I reported this incident, and only ever received automated responses through email. I secured my account by changing the password, and again requested a refund for the fraudulently charged subscriptions. Discord still did not appropriately respond. I then went to paypal, where they obliged a refund, as the incident was obviously fraudulent. Within minutes my discord account was activated, citing a terms of service violation for initiating a chargeback to discord. I was told that my account would not be reactivated until I requested paypal to rescind the chargeback, however I was given no confirmation that I would have the charges reversed. They still have not come close to even properly communicating, let alone resolving the incident. I have had that account for years, and use it for my university studies. The sheer disregard for their user base, and even paying customers, is embarrassing to say the least. They simply do not care. When it comes to helping their users, they are unavailable, and ineffective. When their user then tries to resolve their own issues due to discords ineptitude, they are punished by discord. They should be barred from charging for subscripted services without being able to support issues concerning them.

Over the past 6 years, I have spent 600 dollars (100 dollars per year) on a subscription service to Discord *** On 2/1/2022, I was tricked by a phishing scam from who I thought was Discord Support contacting me about an issue I had recently experienced on the platform. Discord is supposed to have a feature in place that disallows users from messaging other users without being a friend or connect to the server, but the scammer somehow bypassed it making me think it was legit. Upon clicking on the link, and putting in my credentials, I was logged out of my account and my two factor authentication was replaced by the person who hijacked my account. I received no notifications of any kind to my phone or email that is verified on the account. I attempted to reset the password, but it appears that the hijacker used the "backup codes" on the account to replace my 2FA with their own. The backup codes are accessible with a password only. More details will be provided in the attachment. Upon attempting to reach out to Discord Support multiple times on this issue, I have received several responses telling me they couldn't remove the scammer's 2FA from the account. Related ticket numbers are *** and ***. I have been waiting almost a month on a resolution. They made no attempt to use my email, phone, or payment method to verify who I was and re-instate the account claiming they couldn't remove 2FA when their is clear evidence that they've not only removed it for me before but also for others.

My email for the account is hidden for privacy and I verified my account with a phone number as required. This was understandable due to an issue with another user from my workplace. The account remained accessible for months post-verification, until I removed the phone number on November 22nd for privacy reasons, leading to a lockout. Support insisted on keeping the phone requirement, disregarding privacy concerns. They prioritize linking a phone number to the account. This is alarming for privacy, and I believe it should be public knowledge through a review. Other platforms may request phone numbers but typically for a single-use verification, not ongoing linkage like Discordapp. I am dissatisfied with the lack of privacy consideration and urge for a one-time verification policy. Since my account was verified and the number was removed for privacy, access should be restored.

Hello, I'm responding to confirm that my account was hacked.My email was changed, my password was changed.My original email for the account was *** I have screenshot proof of all of this.Discord Case #*** & Discord account #*** --------------------------------------------------------------------------------------My computer was infected by a hacker that sent a file through discord and I still have the file on my computer.When the file was opened, the hacker had my information and kicked me out of my own account.Then they logged in instantly and began boosting servers from my account.Later my main account was then disabled.I am still not able to log in, I still have yet to get my account back.This would not take long I promise, seeing as I have proof dating back to my account for YEARS.This is a simple fix, please make my day better, and help me for just a bit, please, and thank you.-------------------------------------------------------------------------------------I have enclosed previous proof of ownership of my account, dating back to late 2020, I had a ticket input with support.I have other pictures as well.Seeing this as easy proof it shouldn't be too hard to date and look at the ticket number to help me regain control over my account.ALSO, all pictures that are being sent have TIMESTAMPS and DATESTAMPS.Therefore after I was forced out of my account on Tuesday at 2:06 PM on 1/11/22 you'll see everything that happens after that.I've made this as easy as possible to see all the proof, please please please help me out.Very Respectfully, Vexxy.

On 4/15/2022, I received the following message from Discord:Your account is receiving this notice due to participation in a server that violates our Community Guidelines.Specifically, Beloved B4U allows or facilitates harmful activities related to cybercrime.Please be aware of the purposes of the servers you join. If servers you're in are posting content or engaging in behavior that's in violation of our Guidelines, we strongly suggest that you report the content and leave; otherwise, there may be situations where we take action on your account in the future.Sincerely,Discord *** First of all, I have NEVER committed any crimes in my life, I have not partaken In any sort of cybercrime and such. I am a law abiding citizen and I would never steal from someone. I sometimes click around and just join servers to be in them and sometimes even I get added in to servers without even doing anything on my end. Discord has sent me one of these messages every 3 months and they need to stop doing so because I mainly use discord for business and to LEGALLY sell electronics to those in the LA area. I am afraid that discord will randomly ban me for no reason since they send me so many of these warnings and I have no idea how to tell them that I am innocent. I am scared for both my business and my livelihood. Additionally, how am I supposed to know if a server is doing illegal activity? None of the servers I have ever joined have said oh what we are doing is illegal so how am I supposed to figure that out? Stop sending me these messages discord, I am INNOCENT. Best

My son had a Discord account that was deactivated in December. Attached to that account was a Nitro subscription. After they deactivated the account, Discord continued to charge me for the Nitro subscription every month until February 2022 (13 months), when I discovered what was happening and cancelled the subscription. When I contacted them about a refund, I didn't hear back from them and had to send another email about the problem. After about 10 emails with no forward movement on getting the refund taken care of, I finally got an email telling me to send in the following: Last four digits of your credit/debit card Date of charge(s) Amount of charge(s) Billing zip or postal code Screenshot of this transaction(s) on your billing statement On the other hand, if this occurred in PayPal, I'll need: Your PayPal account's email address that is associated with the charge(s).Date of charge(s)Amount of charge(s)I sent in the 13 receipts with all the information needed and got this response:Hi there,I'm sorry to hear about this situation. Unfortunately, because subscriptions purchased via *** Play are managed directly by the *** Play Store, I'm afraid that we will not be able to locate the charge in our records.Stating that they don't have access to receipts for payments made to them is an insult to my intelligence.I want my money back. The amount they owe me is $10.81 X 13 months = $140.53. If this attempt at communicating with Discord doesn't end with them refunding me in that amount within 2 weeks, then I'll find a way to take them to court. Thank you, Complaintsboard.com, for any help you can provide.

Hello Discord Staff, My discord account, associated with my primary email, which I have used for over 4 years to establish connections with hundreds of friends, was banned for an alleged terms of service violation related to prohibited content. I assert that my interaction with questionable servers was solely to report them, as evidenced by my history of doing so over 20 times in recent months, with most resulting in server removal. I suspect the ban may be due to an oversight on my part in failing to report a server promptly. I have never engaged with these servers beyond reporting them. I acknowledge the risks now associated with such actions and will refrain from attempting to police content in the future. I have since reviewed the terms of service thoroughly and regret any infringement. I seek assistance to recover my account and preserve the valuable relationships built over the years. Thank you for your consideration.

I registered an account with Discord in order to create a 'Server' for my online community. I 'friended' one other user - a person that was assisting me with creating the server because my knowledge of Discord server creation is limited. This was the only other person that I have communicated with. I didn;t join any other servers or communicate with any other person via the service.Without warning, my new account was 'disabled' (automatically) due to an alleged breach of Discords Terms of Service - deemed to be for 'Spam Behaviour'. This simply is not the case.I communitcated via their website as directed to try and re-establish the account. That was 48 hours ago. I am yet to receive any response other than an automated 'bot' reply. I have also tried to communicate via Twitter.Firstly, 48 hours is an unacceptable amount of time for an organisation of Discord's size and influence to take to respond. Secondly, it appears that mine is not an isolated incident. A cursory *** search of Discord customer support higlights it to be utterly unfit for purpose. There are hundreds of individuals that have had similar experiences to me that have not received a response for weeks. It is harmful for individuals that have grown or built communities to have their accounts disabled (whether it be correctly or incorrectly) and then have no means of communicating with Discord. To have one, very poor, channel for complaints, personal data requests, abuse reports etc... is unacceptable. Discord need to be held for account - they have hundreds of millions of active users, they have an annual turnover of hundreds of millions of dollars and a net worth of over 10 billion. They need to do customer service better.

I have been a long time user and subscriber to *** Nitro and just recently I had an issue where a Nitro gift subscription that I had sent to my girlfriend had some error that didn't apply to her account properly, so I bought her a second one and it worked fine. When I contacted support with this issue they basically told me I was out of luck it must have been claimed by someone else(Being sent in a private server with just the two of us makes that impossible). Being that I was told I was out of luck I was advised by a friend to file a dispute for refund via PayPal, which I did. Upon doing so my Discord account was instantly disabled and I was told by support that in order to get my account back I would need to retract the dispute and send them proof of doing so. So essentially my account is being held hostage over a $10 purchase. I contacted PayPal this morning and had them cancel the refund request, which they did so without question, and I am currently awaiting a response from Discord on the matter. However, to make things even worse, the second Nitro subscription that I had bought, and was claimed by my girlfriend has suddenly vanished from her account. So Discord has not only taken my account hostage but they have also revoked her Nitro subscription and not returned a single cent to me. I honestly don't see how this can even be legal for a company to operate in this manner, and on top of that they have the worst support of any company I have ever seen. Some customers even here are claiming Discord has taken months to get back to them, which is completely and absolutely unacceptable. I just want my Account back and for my girlfriends Nitro sub, which I paid for to be returned to her.

Discord allows their user's account to be hacked and when the user attempts to contact support advising them of the issue, including asking them to disable the account to prevent the potential for fraudulent charges, they ignore the user and then disable the user's account if the user disputes the fraudulent charges.The company blames the user and implies that the user is lying even though the user submitted a ticket alerting them of the issue immediately.I have had my account for 7 years, 4 of which I was a Nitro subscriber. During that time, I have NEVER had any issues with payments or chargebacks, however Discord does not take any of that into account. They tell you there is no way you could be hacked unless you clicked on a malicious link, shared your token, etc. Not once did their support team ask how account was compromised, instead they jump to the conclusion the user is lying.My account was compromised because I foolishly clicked on a malicious link that seemed to come from a legit account (HypeSquad). When I realized what happened, I immediately contacted Discord, and spent over a week trying to get support, including asking them multiple times to delete my account.Now, I am being punished because I disputed the fraudulent charges after it appeared, that by all counts, Discord would not assist me.My account was finally re-enabled after being warned that Discord would disable it if further chargebacks occurred. This is completely unreasonable because the only reason the charges were disputed is due to the length in time it took Discord to actually address my issue. The charges were fraudulent, however dispute that, Discord is choosing to still hold me liable when it is their support team that dropped the ball.

January 13th, 2022: My account was hacked through a malicious file that gave the hacker my discord token. They removed 2fa on the account so I couldn't access it or reset the password.January 13th: I emailed Discord asking them to remove 2fa so I could access my account again. They said they couldn't even though they clearly have done so for others here. I requested they deleted my account.January 14th: Discord responds and said they would start the deletion process, but the hacker still uses the account and just logs in every time they do it. Discord seemed to completely miss this point in my emails.January 15th: Discord emails again and tells me the account deletion process was canceled because of a login attempt. I explain again the hacker just keeps logging in, and the account needs to be suspended or banned.January 16th: I send more emails to urge a response but nothing.January 17th: No response.January 18th: I get an email saying they're going to escalate my ticket to further support.January 19th-21st: I send at least one email a day to remind them that the hacker still has access to the account and simply doing a deletion process won't do anything. I've still yet to hear back from them I've been on early supporter of Discord and have been a subscriber to their subscription service for a long time. This kind of service has been entirely disappointing and it's absolutely degrading to think I'll be losing an account with several years worth of history on it.What I want from Discord is to have access to my account back by suspending it temporarily and removing 2fa so I can get access to my account again. Dealing with Discord support has been an absolutely exhausting experience, so I hope they can learn from this and improve their service.

On December 16, I was locked out of my Discord account and required to provide a phone number for "verification."The event that led up to this was I was using my Discord account as normal which is over 3 years old. In one of the Discord server I was a member of, had a rule breaker that was being rude. I attempted to message a moderator in the Discord server to report the rule breaker. The moderator I messaged had their DM blocked. I then tried to message a 2nd moderator who also had their DM blocked. I then messaged a 3rd moderator who had their DM blocked and then I was locked out of my account by Discord for suspicious behavior.I went to Discord support and emailed them my full situation. I explained to them how old my account is and how the issue was a false positive given my circumstance. I received a reply from "***" who did not appear to read the contents of my email and said I was using a VPN and that I need to register a phone number to continue using Discord.I replied and explained to him I was not using a VPN, nor did I violate any Terms of Service that would justify a phone verification lock on my account. *** did not appear to read this response either and repeated his comment of "It looks like the account needs to have a phone number." This suggests to me either *** is a bot who is not properly reading my issue, or is a human that is not doing his job properly.I am requesting a supervisor at Discord to look into my issue and please rectify it. I have proven I am not a bot, and I have provided information on what I was doing that lead to me being falsely locked out of my account and required to provide a phone number. This was a false positive incident, and I am requesting this phone verification on my account to be removed as soon as possible.

Hello, My Discord case# *** January 21 2022 at 7:11 PST, I have been waiting on Discord to reach out to me about my hacked account. There came from a person sharing a file using other people's accounts that they've hijacked to appear more trusted. I fell for this as I knew the person I thought I was talking to which was hijacked right before and my email was immediately changed by the hacker, I checked my email where it said for help to contact Discord, so I did. I cannot understand why there are no double approval from past to new email when adding a new one, and why we don't have trace on what's the new email could be. No 2FA confirmation as well.I tried to retrieve the account with my phone number still on the account, as I had 2FA active, but no code was send by SMS instead received an SMS saying to check my email, which was not mine anymore.. January 22 2022 17:14 PST, two days later I finally had one reply saying my ticket will be escalated but no nothing has been done since. However, on the hacker side, they changed the account name-tag, email, password, remove all my friends, removed all the server and possibly deleted all servers i owned, including community servers with 200+ users. I am really worrying about all my personal data that Discord kept for the past 6 years I have been using this account, including all my past financial information as I was a Nitro user. They can now request all these data without being the owner of the account, without me giving my approval for it.. Please keep my information safe and secure.I really would like to get this resolved ASAP and I have read a lot of Reddit, tweets and other posts indicating that Discord can take months to recover an account when we aren't certified profile or famous people asking for help, by then they would have fail on keeping my personal data safe, and hijacked more people. Please help. thanks

I have an account with Discord under the username 'MarkVoight14' and an associated email. I also have a credit card on file and I pay for a yearly Discord Nitro Subscription. On 02/24/2022 at approximately 12:30pm, my account was hacked. The hacker changed the access credentials and disabled my two-factor authentication, then demanded money for the return of my account. I submitted a support ticket to Discord but received no response after 8 hours, prompting me to send another ticket as the hacker misused my account. With support unresponsive, I created a new account to coordinate with my staff teams across my Discord communities. This new account, 'NS 3337', was also linked to an email. We began to make progress, but Discord unexpectedly disabled this second account. Now, nearly 30 hours after the theft of my account and personal information, I am turning to complaintsboard.com for help. Despite being a paying customer, Discord's customer support has been disappointing. I am determined to recover my account and communities and to stop the hacker from causing further harm. I am seeking assistance to resolve this issue swiftly.

The account was hacked on 1/11/2022 Later Disabled, yet to be handled VIA Discord Support.No email has been responded to and my account that I pay for services on is on the verge of getting deleted.This is over 6 years of conversations because of the not-so-secure services that Discord has and the not-so-helpful supportive Discord has.The emails have yet to respond even after a sense of Urgency is stated.Support tickets are as follows.[protected] &*** ---------------------------------------------------Hello, I'm making this complaint to confirm that my account was hacked.My email was changed, my password was changed.My Username was Vexxy#*** My original email for the account was *** --------------------------------------------------------------------------------------My computer was infected by a hacker that sent a file through discord and I still have the file on my computer.When the file was opened, the hacker had my information and kicked me out of my own account.Then they logged in instantly and began boosting servers from my account.Later my main account was then disabled.I am still not able to log in, I still have yet to get my account back.This would not take long I promise, seeing as I have proof dating back to my account for YEARS.This is a simple fix, please make my day better, and help me for just a bit, please, and thank you.-------------------------------------------------------------------------------------I have enclosed previous proof of ownership of my account, dating back to late 2020, I had a ticket input with support.I have other pictures as well.Seeing this as easy proof it shouldn't be too hard to date and look at the ticket number to help me regain control over my account.ALSO, all pictures that are being sent have TIMESTAMPS and DATESTAMPS.Therefore after I was forced out of my account on Tuesday at 2:06 PM on 1/11/22 you'll see everything that happens after that.

Their trust and safety support team responded to me with generic copy-paste after anticipating for a response for a week. It feels like there are no humans on their support team. Their final response was Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account. Based on their response pattern, it is evident their support team are either too lazy to read peoples tickets or illiterate. I received an email that my account was disabled for engaging in the theft of paywalled content, so I got super confused and thought I got hacked at first because I know that Ive honestly never sent anything like that on Discord. When I opened a ticket inquiring about my disabled account and billing information as a nitro subscriber, I got greeted with a generic, copy-paste response that I concluded that I violated TOS and that they wont be reinstating my account. They clearly did not read my message because that response answered nothing but only repeated the first email they sent me. Of course, I already read the reason from my email on the reason why my account was disabled. Hence, thats why Im contacting Discord, so theres no need for them to echo the reason again. My account likely wont be reactivated due to how incompetent their support team are with their responses.Their inappropriate response to my ticket did not ensure my safety, my billing information, nor did it clarify anything about my disabled account. The thing that matters most to me is whether my billing information is safe from hackers and removed from Discord, so I wont be charged me unknowingly while my account is disabled. I told them multiple times, including in my first ticket and in the title about a high suspicion that my account might have been hacked when it was coincidentally disabled a week after I downloaded a suspicious file from someone.

My account was hacked recently due to an exploitive flaw in their account system (even with a strong password and a 2FA enabled), resulting in compromising emails and my bank accounts. After numerous attempts to contact support, I have yet to get a response, let alone a result. I have been a loyal customer of ***, supporting them in the early days of their development, for 5+ years and spent over $500+ in their Nitro service.Based on others testimonials, this hacker has been at this for months/years, using the same trick to gain access to these accounts, changing the email/passwords (Despite them having 2FA) in under 1 minute and locking the owners out of their accounts. The accounts are then searched for their Private Information and set to be deleted in two weeks before Discord Support gets around to stopping this and restoring ownership of the account. Their incompetence to swiftly resolve this simple issue of confirming ownership to their paying customers, while their private information is being stolen, is not only incompetent, but shows a lack of concern to those who help them become the $7 Billion dollar company they are today. All I want if for Discord to Confirm that my account (Zath#***, which was attached to *** belongs to me and return control of it to me before the inevitable permanent account deletion on Jan. 17th, 2022, a process that would only take roughly an hour to do (Look up account activity, see there was questionable activity on Jan. 2nd at 2:11pm, change the account back to the original Email and reset the password). In which case if my account is deleted, I am told that it will be too late for Discord to do anything to recover it, and that I wont even receive any compensation for this major inconvenience. It would also be nice if Discord can change it to where an Email/Password change requires a 2FA code, to prevent this type of thing to happen in the future.

My Discord account of nearly 3 years (since its installment March 3rd, 2022 at 1:14:00 AM, PST) was; without warning or regard - forcibly, abruptly and electronically disabled despite not having participated in discriminatory action or wrongdoings as I was directly accused of by Discord's staff. As stated in my initial Ticket to Discord (TICKET#***) (ACCOUNT ID#***, "My membership in and outside of any server within Discord has never been in associating regard nor the interest of illegal or non-abiding TOS content. My account was mistakenly disabled for association only despite performing no illegal activities in question. I kindly ask that my account be reinstated, and that action is taken to fix the mistake that was initiated by an oversight as I have not and have always refrained from in good faith; "dehumanizing or discriminatory content or incited violence towards an individual or community" by all accounts."I had requested an appeal regarding the account in question, but unfortunately no reconciliation was provided. I have notified Discord's trust and safety team stating I will provide and adhere to all requests no matter the extent in order to reinstate my account so that I may have my personal data and immediately contact those in dire need on my associate lists ASAP as I often provided legal and health aid for the individuals in question. As stated in my Ticket - "These individuals have contacted familial, state programs and *** within their area but often do not receive help or alleviation for their issues...It is within my best interests to be able to continue helping and providing support for these individuals in question."To which Discord's reply remained I was in violation of TOS, without further detail.I am in fear for those I wish to help and unsure how to proceed. Due to Discord's policy, my disabled account may be deleted soon and I will have no recourse.*Emails/Evidence included in Upload