Menu
For Business Write a review File a complaint
Discord Customer Service Phone, Email, Contacts

Discord
Reviews and Complaints

discord.com

Learn how the rating is calculated

4.0 26 Reviews 25 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Discord Reviews 51

ComplaintsBoard
E
12:00 am EDT

Discord Mixed Feelings About My Experience with Discord

My experience with Discord has been a mix of positives and negatives. The platform offers great communication features and a user-friendly interface, making it easy to connect with others. However, there have been occasional technical issues and the moderation of servers could be more consistent. Overall, it's a decent platform for communication and collaboration.

Hide full review
ComplaintsBoard
F
5:49 am EDT
Verified customer This review was posted by a verified customer. Learn more

Discord 100$

100$ berfcet gis vrey [protected]$ berfcet gis vrey *100$ berfcet gis vrey *100$ berfcet gis vrey 100 1000

Hide full review
ComplaintsBoard
E
2:33 am EDT
Verified customer This review was posted by a verified customer. Learn more

Discord Disrespect

This is huge disrespect that discord has only 5 reviews. Me and my gang were hitting about 7 houses a day by IP logging people on discord. The cops caught on so we had to beat him up. We stole the keys to his cop car and flipped it on the black market the next day.

Hide full review
  1. Pros
    1. Free high-quality voice chat
    2. Robust community features
    3. Cross-platform app integration
    4. Customizable server settings
    5. Low-latency communication
  1. Cons
    1. Limited monetization strategies
    2. Intense competition from larger platforms
    3. Privacy concerns and moderation challenges
    4. Over-reliance on gaming community
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Discord Both their support team and their moderation team is flawed and corrupt

Both their support team and their moderation team is flawed and corrupt. They won't help you at all they will just respond to your email denying whatever you have requested and ignore any other requests from there. Overall they treat everyone unfairly and without any sort of respect, I have yet to even meet or find a person who has gotten their account appealed or has received some sort of major help from them regarding a problem on their account.

Hide full review
4 comments
Add a comment
Z
Z
Z. Sporer
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Nonexistent support, 0 respect for longtime users. An account lasting over 5 years was suspended and subsequently deleted with no warnings or specifics of wrongdoing. After monopolizing VOIP on the internet, this is what happens to companies you think you can trust.

A
A
A. Pagac
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

If you boost a server, then leave to test bot settings your boost goes to purgatory for a week, its 'unused and unusable'. Their support refuses to fix it despite the fact that I paid for it. The support for this company has been going further and further into the toilet every day.

R
R
R. Deckow
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I was mislead to believe that I had to have this site, Discord, in order to view the Science Fiction Convention Arisia's online panels. I signed up for it, but did not download the app. Now, I'm getting emails from them. There is no way to unsubscribe from the Discord emails. The phone number says it cannot be reached from my area and hung up. This was very misleading. This company is terrible.

V
V
V. Schmidt
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

People are rampantly losing their accounts to hackers that have annihilated discord's security. They are ignoring the victims and prioritizing memes and celebrities. They are doing nothing to protect the data security of their users and paying nitro customers. This is the worst consumer support I have ever seen. This company is egregiously ignoring real dangers to its users.

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Discord Terrible customer support

Terrible customer support. I was in a server where the owner got DCMA'D and everyone in the server also got banned. Innocent people have lost their accounts, their friends, and memories over false claims by Discord. It has been a complete mental stress for me as I suffer from anxiety and depression and I have lost all my friends over nothing and I can't even come in contact with them anymore. I'm lonely and not sure what to do with my life anymore.

Hide full review
4 comments
Add a comment
S
S
S. Fahey
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Customer Service Deleted my account! I mistakenly entered the wrong age. Thrice, had I sent the requested documents to support and thrice they ignored it and sent a request for the same documents I sent. This is unaccetible.

K
K
K. Ernser
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Discord doesnt care at all about security issues, theres bots constantly spamming malicous links that will get your account hacked, ive reported it many times and discord does nothing at all its ridiculous how bad their trust and safety team is, theres tons of reddit threads of people never getting their support tickets answered.

J
J
J. Hartmann
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

My phone was taken off of my account. I submitted a ticket for help on getting my phone number back onto my account. I was told that they can not help me. They stated Discord does not collect any personal information which is a lie you have to make acount to use there service...

P
P
P. Douglas
Send a message

Their customer service is non-existent. I do not understand how they are allowed to charge for services, without the ability to support those same services. They should be absolutely embarrassed of their customer support system.

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Discord My Discord account was deactivated for spam/platform abuse, despite me not being active on the account, and no shady things taking place

My Discord account was deactivated for spam/platform abuse, despite me not being active on the account, and no shady things taking place. Appealing the ban/deactivation through their contact link only led to wait times upward of 3 days to get the same automated response, that your account had been banned and they've reviewed the actions. They give no specific reason for bans, moderate on emotion only, and are awful to get in contact with. Avoid Discord.

Hide full review
4 comments
Add a comment
W
W
W. Toy
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Discord has a bunch of lazy workers who are on their support and safety team. If you get your account disabled and ask them for a reason or explanation they will either reply with the same message they sent you before or just ignore your message completely

M
M
M. Kozey
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Lots of dramma and corruption wouldn't suggest messing with them.

C
C
C. Treutel
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Refuses to delete fraudulent account. Reached to their customer service and they prefer to a fraudulent accounts on their books.

E
E
E. Bruen
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

i am new to discord and discord said that i violated their ToS because i sent out my discord invite url to my friends on xbox party and then they disabled my account for it

ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Discord Discord has a terrible support system

Discord has a terrible support system. In November my account was suspended and disabled for violating terms of service. When I went to request its unsuspension, all I received were robot emails that didnt help. Now discord has this thing where after 30 days, a disabled account is automatically deleted. By the time I finally received an email from a real support staff, they reported to me that my account was already deleted. They failed to get back to me in time before my account was deleted.

Hide full review
4 comments
Add a comment
L
L
L. Bosco
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Awful support. Huge privacy concerns and shady account closings and administrators.

C
C
C. Goyette
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Discord claims many users violated their ToS but do not disclose the violation to said users. They only respond with generic response and close the case. There is little communication given between the user and the company. If a user violated the ToS, evidence should be easily provided as proof to both parties. They kick their users to the curb and forget about them.

G
G
G. Huels
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Discord disabled my account and don't even reply! Very disappointed with them and I don't think anyone should use the platform!

T
T
T. Watsica
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Although I will not make the claim that the company itself is infallible by any means, I believe the service that it provides is generally good. I have been using Discord for years now, and I have not had any issues personally. They've definitely made some rather dubious decisions involving enforcement of policy over time, but again, I believe the service itself to be generally good.

ComplaintsBoard
M

Discord Absolutely corrupt and shady company, do not use this app under any circumstances

Absolutely corrupt and shady company, do not use this app under any circumstances. I tried to get in contact with Discord support for months after they disabled my account and refused to tell me why. Then I called their phone number and the head of support which they responded with blocking my IP and phone number quite literally for just trying to contact them. Every other company has proper customer support online but with *** you just get stonewalled without any response but copy paste *** bot answers.

Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Discord Don't support a company that doesn't have the ability to include everyone

Don't support a company that doesn't have the ability to include everyone. How can you have an event held for your software with features that are then not made available to everyone? Contacted support and received no help, so I've decided to cancel my nitro subscription and make sure my friends and followers do the same. I wish to say there were better alternatives to Discord out there, the bugs and issues are tiresome and create constant headaches. I might still have to use Discord, but will definitely not be spending any of my own money on it!

Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Discord My account got hacked with 13 transactions for discord nitro gifts which where fake gifts which I didnt know it was fake and I got charged asked

My account got hacked with 13 transactions for discord nitro gifts which where fake gifts which I didnt know it was fake and I got charged asked for a refund they closed the ticket and didn't even reply they banned my account becauee I got a refund from my bank and *** and they won't unban my account because I got a refund when they wouldn't refund me do you think I am going to lose over *** ey I paid for nitro for account plus the bots I wad paying for which is sad don't use them they don't protect there customers

Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Discord Terrible support!

Terrible support! My account was disabled/banned from discord, giving me a very vague TOS violation which isn't even what i did. I tried contacting support for further questioning and wanting answer because i wanted to learn what i did so i don't do it again. I had discord for more than 7+ years and this is how they treat their long time user.I got a reply from a robot and consist getting a reply from a robot and not an actual human. Please stop doing automated replies. It does not help anyone. My discord account was important to me and it had school/work stuff on it. As well as important personal information.

Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Discord My account was disabled by Discord for "participating in adult or sexually explicit behavior while under the age of 18

My account was disabled by Discord for "participating in adult or sexually explicit behavior while under the age of 18." However, I turned 18 well over a month before my account was reported and disabled. I sent an appeal two weeks ago as of writing this review and have yet to get a response of any kind and I probably won't get it back before it's unrecoverable.But wait, there's... even more troubling things that you should know. Discord has ignored my reports of server owners allowing minors to have access to NSFW content, even after having explained the situation and providing an adequate amount of message links.

Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Discord I got banned for what I believe to be a bug in their authentication system

I got banned for what I believe to be a bug in their authentication system. Upon trying to appeal it, I got nothing but canned replies. I then asked to have my nitro subscription canceled, but they conveniently dodged that request too. My ban was eventually lifted, so I offered to report the technical issue and provide details to aid in a fix, but I continued to get canned replies stating my ban was still in effect. I used to think highly of Discord based on their business roadmap decisions, strong privacy stance, and their public-facing image in general. But this treatment from their support system is completely unacceptable.

Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Discord I have a paid account when suddenly I was alerted my Discord account was disabled

I have a paid account when suddenly I was alerted my Discord account was disabled. Turns out PayPal did a chargeback because I requested to update my billing information prior to an annual charge being made (I am writing a review for PayPal as well.) Apparently, I violated the terms of service so my account is now suspended. I followed the directions to get my account activated, PayPal has paid out my subscription and I am still without access as a paying customer. I can not get a hold of anyone in customer support and the *** account I am directed to conduct official correspondence with (laughable by the way) is not responding to my inqueries.

Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Discord They've had ten days to fix an account access issue

They've had ten days to fix an account access issue. Tickets repeatedly closed without resolution, after telling me to reset password *** times) that has never fixed the issue. Emails are unanswered by support email staff. Chat bots that are poorly programmed to try and replace a real person. This is an entity that takes your personal information and sells it off to highest bidder. Staying online and connected plays no part in it. Just give over your personal information. Very quick to be "offended" and block contact when you've been forced offline.In the mean time, *** channels exist without age verification, so any kid at any age can connect and get ***. Racist content, female subjugation, seriously classy operation.FTC complaint filed.

Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Discord This company openly ignores security issues

This company openly ignores security issues. They allow anyone to submit support tickets with any email address via their support form. They do not have recaptcha to block bots from abusing their support system. And when asked, they told me that accounts found spamming the support team via the form would have action taken against them. That means that if someone has my email and spams them, I could get banned without knowing it. Additionally, someone HAS been opening up tickets and listing my email address. When pressed about this support refused to acknowledge the duplicate tickets and told me that someone must have accidentally used my specific email address. This team is at the very best oblivious to actual issues, and at the worst going out of their way to ignore security issues on their platform. It honestly baffles me that a company with almost a 1 star rating is still doing so well.

Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Discord Just like everyone else, I had my account disabled for no apparent reason

Just like everyone else, I had my account disabled for no apparent reason. Without any word and without any cause. At the time it happened I was just in a call with some friends talking about Dungeons&Dragons and suddenly, I get logged out. I try to log back in and I am disabled.They did not send me any notification about it until I emailed them and all I get is the same cookie cutter response of "I violated the terms of service and community standards, my account will not be reinstated" but it does not tell me why. I know I didn't do anything. And judging by the reviews here I am CERTAIN I didn't do anything. All I want is my account back. I have so much on that account that I cannot get back. I do not understand how they have a 1 star rating and yet somehow it is ok for them to treat customers this way. And YOU guys let them. You are the Complaintsboard.com...aren't you supposed to fix bad practices like this?

Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Discord Discord has stolen money from me with their obfuscated "Nitro" plans

Discord has stolen money from me with their obfuscated "Nitro" plans. I was gifted a Nitro plan but could not redeem it because I had a Nitro classic plan active. I was told by support to cancel my Nitro classic plan and have an active Nitro plan to get the gift. Instead I was charged for the Nitro plan and the credit on my account was never used. When I wanted to use the remaining 11 months of my Nitro classic plan I couldn't access them without having an active Ntiro classic plan. I was assured by support if I bought a Nitro classic plan it would use the credit. It didn't. I was charge for 3 months and the credits were never used. When I complained to Discord they kept referring me to articles to walk me through the issues. I told them they weren't helpful and I wanted my money back. They told me they wouldn't because I have to file a claim 5 days after a purchase. So now I'm out $80. DO NOT BUY ANYTHING FROM THIS CRIMINAL COMPANY!

Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Discord Terrible company, terrible customer service

Terrible company, terrible customer service. Bans innocent users while predators run rampant on the platform, because much of their revenue (in the form of nitro) comes from predators using nitro as payment. Have reported several of these people, tickets are either ignored, waved off, or get a bot response copy paste stating "it's unimportant to report specific people because discord wants to deal with behavior not individuals." Tried my best to report these people committing illegal acts on the platform but all it got was my account banned despite having a history of sever previous reports. This is due to blanket bans on whole servers, even if you are investigating. Predators aside, they ignore identity theft, non consensual *** (people pretending to be others or 'catfishing' and selling the nudes of these people), and so on. On the off chance that you receive a human response it will be after the account is permanently deleted.

Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

Discord Customer support is really bad, and they have no power to do anything

Customer support is really bad, and they have no power to do anything. I went ahead and made a second account, well phone verification is needed. The rep told me over and over again that there was nothing he could do. Super unhelpful kind of felt like talking to someone who was abusing there power. The whole thing left me with a very sour taste because he kept saying that the security team handles that, went to LinkedIn to connect with there security and no one on LinkedIn has the title of security. At all. Which tells me 2 things either one, they dont have a security team and he made that up or 2 they outsource it. I ended up having to go to *** for help and that was more helpful then discords support. With that said the guy that worked there also doesn't show up on LinkedIn. So... I wonder if they also outsource that too. IDK the whole experience was terrible. I would advise you discord to change this process if possible moving forward especially if you plan to work with business moving forward.

Hide full review

Discord Complaints 25

ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord My account was hacked and the company has nothing to resolve the issue they have a bot disguised as a human close all my tickets and my card

My account was hacked and the company has nothing to resolve the issue they have a bot disguised as a human close all my tickets and my card credentials are at risk. Discord has users waiting weeks and possibly MONTHS just to get their account back and to not have all their information leaked by hackers. Discord's security is also god awful. YOU ALLOWED TO CHANGE EMAIL ADDRESSES OR PASSWORDS WITHOUT CONFIRMATION FROM THE OLD EMAIL ADDRESS OR 2FA/SMS CONFIRMATION. Every other platform with MILLIONS of users has the security feature where you have to confirm from your old email address or 2fa to change your PASSWORD or EMAIL ADDRESS. Discord does not have this, meaning, their security is EXTREMELY flawed. I have been waiting 5 days just to get a response from discord as I was hacked and all they need to do is RESPOND which they don't because they have BOTS do all the work for them. I have no idea how their support team works and they don't give us ANY INFORMATION about the support team what-so-ever, they just have people wait for DAYS and MONTHS and some of them don't even receive a response EVER, because they have a BOT close their ticket. The support team needs LOTS of work. I really need Discord to get back at me because my card credentials and personal information are saved on the account and my friends are also at risk of being scammed by the hacked account.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
K
K
K. Braun
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

my discord account got an email that stated that my account has been falsely disabled for partaking in a server dedicated to target harassment and having violence/ partaking in harassment. I was invited to a server by a friends' friend, I joined the server for a couple of minutes with no messages sent to see what was going on, but I was unverified, so I didn't bother to look any further. Right as I left and then rejoined it out of curiosity to try to verify my account got disabled from the server getting banned even though I had nothing to do with the server and the group of people in it. I didn't know any of the contents of the server since I was unverified. No messages were sent in the server by me, can you guys please help? I have been sending emails for days and all of them have been faced with the same bot response. please re-enable my account i did not do anything wrong.

S
S
S. Shields
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I used to have a subscription to Discord's Nitro monthly subscription service, which I have just cancelled. The reason for my cancellation, and this complaint, is that I was charged more this month for it than I was last month. I was charged $12.97 CAD for April 2022 and $13.37 CAD for May 2022. The price of the subscription per month is $9.99 USD (which is approximately $12.90 CAD). I was not given notice that a price increase was happening (required by law), nor have they changed the price on their website. I have tried contacting their support team for clarification about this. However, they would not give me one. The reason being that I "was not contacting them using the email address linked to your account." I have tried to prove to them that I was, however, they seemingly ignored my attempts in doing so.I am looking for clarification behind the price change and a refund of $13.37 CAD for my subscription for the month of May, as it was increased without my consent or knowledge.

J
J
J. Rice
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Discord is unregulated. It allows people to open.numerous accounts to hide their identity. when my son was 16 her was catfished by a 40 yo man for his sexual gratification. Already reported to police and nothing came of it because my child was not missing. This company needs regulations. also we discontinued service and my son was able to reinstate without our parental permission.

B
B
B. Lesch
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I received an email this morning that my Discord account has been disabled for posting illegal sexualized content or being involved in servers with such content. This claim is absolutely untrue. I have not posted or have been involved in any servers with any type of sexual content and never in my life have I seen or distributed any content that would possibly involve anyone under the age of 18 on any platform. The account in question was only used for business related purposes and was affiliated with groups for resellers and cryptocurrency/nft enthusiasts. The accusations that were made against me are quite frankly appalling, very serious and are not even remotely related to what this account or any of my accounts on other platforms have ever been used for. Accusing users baselessly with violating the Terms of Service or Community Guidelines in such manner is absolutely outrageous. Ive never been banned or suspended from anywhere in my life and will not stand for such sickening allegations.

D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On 1/9/22 the customer confirmed the issue has been resolved via customer support ticket #***.
This case is now closed.

ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord I purchased a nitro boost from this company and they failed to deliver it in a timely manner

I purchased a nitro boost from this company and they failed to deliver it in a timely manner. I am unable to use the digital good I purchased from you for 7 days because of your absolute trash platform design. The product is labeled as unused yet on cooldown for a week. I've submitted a ticket and no resolution has been offered and they have ignored me after telling me to s*** off. I have been aember of your platform for years and this is unacceptable, in fact I want a refund on not only that boost but all of my remaining 10 months of nitro I prepaid for. If you fail to do so I'll be more than happy to have my bank do it on your behalf, which will include 4 other annual nitros I've paid for recently as well. I don't care of you ban my account because frankly I think I'm done using Discord, you guys have gone so far down hill and have forgotten the people who have supported you along the way, you are trying to be this super social company who can compete with *** or FB or whatever and it's not a good look on you. Go back to your roots and stop treating your clients like trash, fix the spam issues, fix the many MANY many bugs in your software. Just fix your stuff and stop s*** your customers.Honestly how is this company A+? Does Complaintsboard.com even do anything anymore or what? This company is crapping on its customers all day long, please review this company and their overall interactions with people it's pathetic.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
S
S
S. McGlynn
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On 5/3/22 My account received the message that it has gotten falsely disabled for "Your account sent threats to others, participated in targeted harassment, incited violence against individuals or communities, or was involved in a server dedicated to these behaviors." This was from a server I only joined for about 4 minutes, no messages sent, and I didn't know any of the contents of the server since I was unverified. One of my friend's friends invited me so I thought there would be nothing wrong going on in the server. I joined at the worst time and my account had gotten disabled. I have been sending emails for days and all I have been responded is the same bot reply, I've been asking for people to review them but that doesn't change the outcome at all. I've had this account since 2018, and I really don't want to lose all of my memories and servers from it getting disabled for something I didn't do. The email holding the account is *** Please just resolve this already.

R
R
R. Sporer
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

My account is disabled for no reason and support wont respond to me

E
E
E. Murray
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I had boughten a service called "Nitro" this costs 10$ per month. a family member who oversees this financial account suspected it to be fraud and back-charged the order. Due to the back charge Discord incorporated had banned my account named "Mother Aurora#***". The company had Sent a Email stating when the back charge was canceled they would reinstate my account. After canceling the claim and submitting a request in their forums I have only received the same email with the same instructions. I have sent Several messages stating my charge backs have been canceled with no response except that of a automated message.

H
H
H. Wiegand
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Discord disabled my account on May 13 2022. My account email is *** The reason they said was that my account was involved in malicious hacking, fraud, account or credit card cracking, and/or attempting to damage a computer network or machine.However, I think this is a mistake. I was given the role the moderator of that server at the very beginning, but I almost never organized or attended any activities or discussions related to malicious hacking, fraud, account or credit card cracking, and/or attempting to damage a computer network or machine.I have many useful data on my Discord account, but now I cannot access them.Therefore, I would like Discord can do a review and reinstate my account.

D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On January 18, 2022, we responded to the user through the support ticket system: I've gone ahead and issued a refund and canceled the Server Boost monthly subscription. You may see the refund reflected as a separate credit on your statement, or the original charge may simply be dropped from your statement. Please allow a standard processing time for the full refund to reflect in your bank and/or Paypal account.
This case is now closed.

ComplaintsBoard
U
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord My account was hacked, and the hack involved charging me numerous times for discords premium service

My account was hacked, and the hack involved charging me numerous times for discords premium service. My Paypal account was linked to discord, and was used to buy previously cancelled subscriptions. I reported this incident, and only ever received automated responses through email. I secured my account by changing the password, and again requested a refund for the fraudulently charged subscriptions. Discord still did not appropriately respond. I then went to paypal, where they obliged a refund, as the incident was obviously fraudulent. Within minutes my discord account was activated, citing a terms of service violation for initiating a chargeback to discord. I was told that my account would not be reactivated until I requested paypal to rescind the chargeback, however I was given no confirmation that I would have the charges reversed. They still have not come close to even properly communicating, let alone resolving the incident. I have had that account for years, and use it for my university studies. The sheer disregard for their user base, and even paying customers, is embarrassing to say the least. They simply do not care. When it comes to helping their users, they are unavailable, and ineffective. When their user then tries to resolve their own issues due to discords ineptitude, they are punished by discord. They should be barred from charging for subscripted services without being able to support issues concerning them.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
B
B
B. Armstrong
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

My discord account was hacked by Russians. They purchased items from discord, reset my 2FA and locked me out of my account. Discord's support has not responded in over a week. I had paid a nitro subscription for 1 year on that account in March worth *** USD. I have not been able to get any response for a refund for the unauthorized purchase on my account.

M
M
M. Predovic
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

I had joined an adult server, someone had posted something that violated discord tos standards. I do not know what exactly was posted but the server was banned and my account was disabled. Discords reasoning was that the things posted were illegal, and depicted minors in an ill manner. I do not know if this would help but I have contacted discord twice trying to explain what I believe happened and have not received any response beside a bot. I have not posted anything I'll mannered I have only posted text in servers asking for help on games. I would either like my account reactivated or the account itself deleted so I can use the email again to make a new account.

D
D
D. Braun
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Discord in its policies say that it will verify age when signing up. My 11 year old and his entire class of 5th graders use Discord. They have been spending hours on it lately and its taking time away from their homework. This issue needs a proper lawsuit but I want to start by filing a Complaintsboard.com complaint before I take to the courts. The platform is using false advertising, its potentially unsafe for kids and its pushing its regulatory responsibilities on the parents of kids who dont even know sometimes that their kids are using Discord. Also, by default, all of discords settings allow for data sharing back to the platform and most kids dont even look at them when they sign up. This complaint is behalf of all parents who have kids under 13 and use Discord. This platform should change its ways or should be banned.

B
B
B. Langosh
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

they had disabled my account for no reason and I paid over $500 on this software, I opened a support ticket at their site for help but it's getting ignored for over 30 days without anyone responding

D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On 11/18 we replied "If your account has been disabled, we cannot provide support for this issue through this support portal, and you will need to contact our Trust and Safety team at dis.gd/request using the email address associated with that account instead. Under Report Type, you will need to select "Appeal an action Trust and Safety took on my account".
We are unable to provide additional updates as this case was under review from a separate team.

Is Discord Legit?

Discord earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Discord stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Discord's reputation as a trustworthy leader in their field. Customers can rely on Discord's services, assured they're dealing with a highly reputable and fully legitimate company.
Read complete analysis
ComplaintsBoard
F
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord Over the past 6 years, I have spent 600 dollars (100 dollars per year) on a subscription service to Discord **** On 2/1/2022, I was tricked by a

Over the past 6 years, I have spent 600 dollars (100 dollars per year) on a subscription service to Discord *** On 2/1/2022, I was tricked by a phishing scam from who I thought was Discord Support contacting me about an issue I had recently experienced on the platform. Discord is supposed to have a feature in place that disallows users from messaging other users without being a friend or connect to the server, but the scammer somehow bypassed it making me think it was legit. Upon clicking on the link, and putting in my credentials, I was logged out of my account and my two factor authentication was replaced by the person who hijacked my account. I received no notifications of any kind to my phone or email that is verified on the account. I attempted to reset the password, but it appears that the hijacker used the "backup codes" on the account to replace my 2FA with their own. The backup codes are accessible with a password only. More details will be provided in the attachment. Upon attempting to reach out to Discord Support multiple times on this issue, I have received several responses telling me they couldn't remove the scammer's 2FA from the account. Related ticket numbers are *** and ***. I have been waiting almost a month on a resolution. They made no attempt to use my email, phone, or payment method to verify who I was and re-instate the account claiming they couldn't remove 2FA when their is clear evidence that they've not only removed it for me before but also for others.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
S
S
S. Kohler
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Discord is a communication app. I have been using private groups to communicate with friends and family reliably and simply. By terminating my account for no reason and giving me nothing to work with, as well as refusing to answer support calls, they are greatly impacting my day to day and social life. They are also impacting my ability to be in touch with friends and family.

N
N
N. Hartmann
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

They have had their bot respond in an unhelpful manner and are not helping me at all resolve the solution of my account being disabled. They say I have declared a chargeback when my bank has said that they cannot even perform one since the purchases have not posted from when someone hacked my account and that I have violated their terms via the chargeback that I cannot perform. They said they would respond "soon" but i still haven't gotten any details of what's happening or going on and how to fix the problem. This all happened on 05/04/22 around 9 a.m. and I'm filing a complaint here because they apparently don't answer unless someone bigger gets involved.

T
T
T. Doyle
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Support for users is horrible if you need help with anything you wont receive a response in months, if your account is disabled you cant even try to resolve the mistake since you're account is deleted after fourteen day and support takes from everything I've saw is three months.

J
J
J. Nader
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

My discord account was disabled for spam, even though I have never done, or participated in anything listed in the email I got stating my account was disabled. I run a small business server on discord, and need to get back in asap. I am going to loose customers because of this. The email associated with my account will be listed at the end of this email. Hopefully we can get this resolved Thanks,***.Discord Email:

D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

We are currently experiencing a higher than usual ticket volume. Tickets [protected], [protected], [protected] have been merged into a single ticket for efficient handling. As of March 6, 2022, this consolidated ticket remains open and is under review by our Help and Support team. Updates are pending. All communications regarding this matter will be conducted through the open ticket and not through this claim.

ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord Email for account verification and privacy concerns with support's response

My email for the account is hidden for privacy and I verified my account with a phone number as required. This was understandable due to an issue with another user from my workplace. The account remained accessible for months post-verification, until I removed the phone number on November 22nd for privacy reasons, leading to a lockout. Support insisted on keeping the phone requirement, disregarding privacy concerns. They prioritize linking a phone number to the account. This is alarming for privacy, and I believe it should be public knowledge through a review. Other platforms may request phone numbers but typically for a single-use verification, not ongoing linkage like Discordapp. I am dissatisfied with the lack of privacy consideration and urge for a one-time verification policy. Since my account was verified and the number was removed for privacy, access should be restored.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

We replied to the user on 12/1 ([protected]) that they were required to register a phone number to their Discord account as it serves as an additional layer of protection to avoid their account from hackers and bad users. We also informed them that with regards to privacy, that the phone number used for verification remains in transient logs and will automatically be deleted from our system after a period of time. Details of our Privacy Policy can be found here: https://***/privacy

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord Hello, I'm responding to confirm that my account was hacked

Hello, I'm responding to confirm that my account was hacked.My email was changed, my password was changed.My original email for the account was *** I have screenshot proof of all of this.Discord Case #*** & Discord account #*** --------------------------------------------------------------------------------------My computer was infected by a hacker that sent a file through discord and I still have the file on my computer.When the file was opened, the hacker had my information and kicked me out of my own account.Then they logged in instantly and began boosting servers from my account.Later my main account was then disabled.I am still not able to log in, I still have yet to get my account back.This would not take long I promise, seeing as I have proof dating back to my account for YEARS.This is a simple fix, please make my day better, and help me for just a bit, please, and thank you.-------------------------------------------------------------------------------------I have enclosed previous proof of ownership of my account, dating back to late 2020, I had a ticket input with support.I have other pictures as well.Seeing this as easy proof it shouldn't be too hard to date and look at the ticket number to help me regain control over my account.ALSO, all pictures that are being sent have TIMESTAMPS and DATESTAMPS.Therefore after I was forced out of my account on Tuesday at 2:06 PM on 1/11/22 you'll see everything that happens after that.I've made this as easy as possible to see all the proof, please please please help me out.Very Respectfully, Vexxy.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Ticket [protected] is still listed in an open status and is currently under review by our Trust and Safety team. All communications regarding this matter will be done through the open ticket and not through this channel.

ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord On 4/15/2022, I received the following message from Discord:Your account is receiving this notice due to participation in a server that violates

On 4/15/2022, I received the following message from Discord:Your account is receiving this notice due to participation in a server that violates our Community Guidelines.Specifically, Beloved B4U allows or facilitates harmful activities related to cybercrime.Please be aware of the purposes of the servers you join. If servers you're in are posting content or engaging in behavior that's in violation of our Guidelines, we strongly suggest that you report the content and leave; otherwise, there may be situations where we take action on your account in the future.Sincerely,Discord *** First of all, I have NEVER committed any crimes in my life, I have not partaken In any sort of cybercrime and such. I am a law abiding citizen and I would never steal from someone. I sometimes click around and just join servers to be in them and sometimes even I get added in to servers without even doing anything on my end. Discord has sent me one of these messages every 3 months and they need to stop doing so because I mainly use discord for business and to LEGALLY sell electronics to those in the LA area. I am afraid that discord will randomly ban me for no reason since they send me so many of these warnings and I have no idea how to tell them that I am innocent. I am scared for both my business and my livelihood. Additionally, how am I supposed to know if a server is doing illegal activity? None of the servers I have ever joined have said oh what we are doing is illegal so how am I supposed to figure that out? Stop sending me these messages discord, I am INNOCENT. Best

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

We appreciate your patience. On 2/16 we responded to the user via ticket #*** with, "I sincerely apologize for the troubles you've experienced. There was a mistake with one of our anti-abuse trigger systems, which we've disabled and we're going through the process of unbanning the effected accounts now,".

The ticket is now in a closed state.

As of 4/21/22 we can find no record of further communication in our ticketing system with the email attached to this complaint in regards to this case.

We would be happy to address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal that will help us to better understand your concerns.

ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord My son had a Discord account that was deactivated in December

My son had a Discord account that was deactivated in December. Attached to that account was a Nitro subscription. After they deactivated the account, Discord continued to charge me for the Nitro subscription every month until February 2022 (13 months), when I discovered what was happening and cancelled the subscription. When I contacted them about a refund, I didn't hear back from them and had to send another email about the problem. After about 10 emails with no forward movement on getting the refund taken care of, I finally got an email telling me to send in the following: Last four digits of your credit/debit card Date of charge(s) Amount of charge(s) Billing zip or postal code Screenshot of this transaction(s) on your billing statement On the other hand, if this occurred in PayPal, I'll need: Your PayPal account's email address that is associated with the charge(s).Date of charge(s)Amount of charge(s)I sent in the 13 receipts with all the information needed and got this response:Hi there,I'm sorry to hear about this situation. Unfortunately, because subscriptions purchased via *** Play are managed directly by the *** Play Store, I'm afraid that we will not be able to locate the charge in our records.Stating that they don't have access to receipts for payments made to them is an insult to my intelligence.I want my money back. The amount they owe me is $10.81 X 13 months = $140.53. If this attempt at communicating with Discord doesn't end with them refunding me in that amount within 2 weeks, then I'll find a way to take them to court. Thank you, Complaintsboard.com, for any help you can provide.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On March 6, 2022, we responded to the user via a ticket, "To clarify, we will not be able to locate the charges in our records unless we receive the request directly from the Discord account associated with the purchases. If you are unable to do so, as my colleague previously indicated, you will need to reach out directly to the Play Store's support team for further assistance, as the subscription is managed directly on their end." The ticket is now resolved.

ComplaintsBoard
U
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord Discord Staff Inquiry Regarding Account Ban Linked to My Email

Hello Discord Staff, My discord account, associated with my primary email, which I have used for over 4 years to establish connections with hundreds of friends, was banned for an alleged terms of service violation related to prohibited content. I assert that my interaction with questionable servers was solely to report them, as evidenced by my history of doing so over 20 times in recent months, with most resulting in server removal. I suspect the ban may be due to an oversight on my part in failing to report a server promptly. I have never engaged with these servers beyond reporting them. I acknowledge the risks now associated with such actions and will refrain from attempting to police content in the future. I have since reviewed the terms of service thoroughly and regret any infringement. I seek assistance to recover my account and preserve the valuable relationships built over the years. Thank you for your consideration.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On 11/30 we responded to the user via ticket #***, "Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account."

The case is now closed.

ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord I registered an account with Discord in order to create a 'Server' for my online community

I registered an account with Discord in order to create a 'Server' for my online community. I 'friended' one other user - a person that was assisting me with creating the server because my knowledge of Discord server creation is limited. This was the only other person that I have communicated with. I didn;t join any other servers or communicate with any other person via the service.Without warning, my new account was 'disabled' (automatically) due to an alleged breach of Discords Terms of Service - deemed to be for 'Spam Behaviour'. This simply is not the case.I communitcated via their website as directed to try and re-establish the account. That was 48 hours ago. I am yet to receive any response other than an automated 'bot' reply. I have also tried to communicate via Twitter.Firstly, 48 hours is an unacceptable amount of time for an organisation of Discord's size and influence to take to respond. Secondly, it appears that mine is not an isolated incident. A cursory *** search of Discord customer support higlights it to be utterly unfit for purpose. There are hundreds of individuals that have had similar experiences to me that have not received a response for weeks. It is harmful for individuals that have grown or built communities to have their accounts disabled (whether it be correctly or incorrectly) and then have no means of communicating with Discord. To have one, very poor, channel for complaints, personal data requests, abuse reports etc... is unacceptable. Discord need to be held for account - they have hundreds of millions of active users, they have an annual turnover of hundreds of millions of dollars and a net worth of over 10 billion. They need to do customer service better.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Tickets numbered 1 through 6 have all been consolidated into one single ticket, numbered 7. As of February 7, 2022, this ticket is listed in an open status and is currently under review by our Trust and Safety team. Updates are pending. All communications regarding this matter will be conducted through the open ticket and not through this claim.

ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord I have been a long time user and subscriber to *** Nitro and just recently I had an issue where a Nitro gift subscription

I have been a long time user and subscriber to *** Nitro and just recently I had an issue where a Nitro gift subscription that I had sent to my girlfriend had some error that didn't apply to her account properly, so I bought her a second one and it worked fine. When I contacted support with this issue they basically told me I was out of luck it must have been claimed by someone else(Being sent in a private server with just the two of us makes that impossible). Being that I was told I was out of luck I was advised by a friend to file a dispute for refund via PayPal, which I did. Upon doing so my Discord account was instantly disabled and I was told by support that in order to get my account back I would need to retract the dispute and send them proof of doing so. So essentially my account is being held hostage over a $10 purchase. I contacted PayPal this morning and had them cancel the refund request, which they did so without question, and I am currently awaiting a response from Discord on the matter. However, to make things even worse, the second Nitro subscription that I had bought, and was claimed by my girlfriend has suddenly vanished from her account. So Discord has not only taken my account hostage but they have also revoked her Nitro subscription and not returned a single cent to me. I honestly don't see how this can even be legal for a company to operate in this manner, and on top of that they have the worst support of any company I have ever seen. Some customers even here are claiming Discord has taken months to get back to them, which is completely and absolutely unacceptable. I just want my Account back and for my girlfriends Nitro sub, which I paid for to be returned to her.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Tickets #12345 and #67890 were merged into ticket #13579.

On 5/17/22 we responded to the user via ticket #24680 with, "Upon review of your account, your purchase is not eligible for a refund per our Refund Policy that you accepted upon checkout. However, because there are no longer any reversed charges associated with your account, we have lifted the ban,".

The ticket is now solved.

ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord Discord allows their user's account to be hacked and when the user attempts to contact support advising them of the issue, including asking them

Discord allows their user's account to be hacked and when the user attempts to contact support advising them of the issue, including asking them to disable the account to prevent the potential for fraudulent charges, they ignore the user and then disable the user's account if the user disputes the fraudulent charges.The company blames the user and implies that the user is lying even though the user submitted a ticket alerting them of the issue immediately.I have had my account for 7 years, 4 of which I was a Nitro subscriber. During that time, I have NEVER had any issues with payments or chargebacks, however Discord does not take any of that into account. They tell you there is no way you could be hacked unless you clicked on a malicious link, shared your token, etc. Not once did their support team ask how account was compromised, instead they jump to the conclusion the user is lying.My account was compromised because I foolishly clicked on a malicious link that seemed to come from a legit account (HypeSquad). When I realized what happened, I immediately contacted Discord, and spent over a week trying to get support, including asking them multiple times to delete my account.Now, I am being punished because I disputed the fraudulent charges after it appeared, that by all counts, Discord would not assist me.My account was finally re-enabled after being warned that Discord would disable it if further chargebacks occurred. This is completely unreasonable because the only reason the charges were disputed is due to the length in time it took Discord to actually address my issue. The charges were fraudulent, however dispute that, Discord is choosing to still hold me liable when it is their support team that dropped the ball.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On February 12, 2022, we responded to the user, "Your account was banned because we have received an additional chargeback issued through your Discord account" under a specific ticket number. Unfortunately, more chargebacks were filed and the account was banned a second time in violation of our Terms of Service.

The user reached back out on February 16, 2022, regarding another disabled account appeal. Our response was, "Your account was banned because we have received an additional chargeback issued through your Discord account. Per your previous request, your issue has been marked as resolved but should you need further assistance you can respond to the ticket to reopen the request." We then provided a list of the chargebacks found on the account per the user's request and lifted the ban. No further response has been received afterwards.
The ticket is now resolved.

ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord January 13th, 2022: My account was hacked through a malicious file that gave the hacker my discord token

January 13th, 2022: My account was hacked through a malicious file that gave the hacker my discord token. They removed 2fa on the account so I couldn't access it or reset the password.January 13th: I emailed Discord asking them to remove 2fa so I could access my account again. They said they couldn't even though they clearly have done so for others here. I requested they deleted my account.January 14th: Discord responds and said they would start the deletion process, but the hacker still uses the account and just logs in every time they do it. Discord seemed to completely miss this point in my emails.January 15th: Discord emails again and tells me the account deletion process was canceled because of a login attempt. I explain again the hacker just keeps logging in, and the account needs to be suspended or banned.January 16th: I send more emails to urge a response but nothing.January 17th: No response.January 18th: I get an email saying they're going to escalate my ticket to further support.January 19th-21st: I send at least one email a day to remind them that the hacker still has access to the account and simply doing a deletion process won't do anything. I've still yet to hear back from them I've been on early supporter of Discord and have been a subscriber to their subscription service for a long time. This kind of service has been entirely disappointing and it's absolutely degrading to think I'll be losing an account with several years worth of history on it.What I want from Discord is to have access to my account back by suspending it temporarily and removing 2fa so I can get access to my account again. Dealing with Discord support has been an absolutely exhausting experience, so I hope they can learn from this and improve their service.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Ticket *** and [protected] are still listed in an open status and are currently under review by our Trust and Safety team. All communications regarding this matter will be done through the open ticket and not through this current Complaintsboard.com case file.

ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord On December 16, I was locked out of my Discord account and required to provide a phone number for "verification

On December 16, I was locked out of my Discord account and required to provide a phone number for "verification."The event that led up to this was I was using my Discord account as normal which is over 3 years old. In one of the Discord server I was a member of, had a rule breaker that was being rude. I attempted to message a moderator in the Discord server to report the rule breaker. The moderator I messaged had their DM blocked. I then tried to message a 2nd moderator who also had their DM blocked. I then messaged a 3rd moderator who had their DM blocked and then I was locked out of my account by Discord for suspicious behavior.I went to Discord support and emailed them my full situation. I explained to them how old my account is and how the issue was a false positive given my circumstance. I received a reply from "***" who did not appear to read the contents of my email and said I was using a VPN and that I need to register a phone number to continue using Discord.I replied and explained to him I was not using a VPN, nor did I violate any Terms of Service that would justify a phone verification lock on my account. *** did not appear to read this response either and repeated his comment of "It looks like the account needs to have a phone number." This suggests to me either *** is a bot who is not properly reading my issue, or is a human that is not doing his job properly.I am requesting a supervisor at Discord to look into my issue and please rectify it. I have proven I am not a bot, and I have provided information on what I was doing that lead to me being falsely locked out of my account and required to provide a phone number. This was a false positive incident, and I am requesting this phone verification on my account to be removed as soon as possible.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On 1/4/22 we replied: "We have removed the phone verification requirement for the account. You should be able to access now. Sincerely, Discord Trust & Safety"
This case is now marked as closed.

ComplaintsBoard
Y
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord Hello, My Discord case# *** January 21 2022 at 7:11 PST, I have been waiting on Discord to reach out to me about my hacked account

Hello, My Discord case# *** January 21 2022 at 7:11 PST, I have been waiting on Discord to reach out to me about my hacked account. There came from a person sharing a file using other people's accounts that they've hijacked to appear more trusted. I fell for this as I knew the person I thought I was talking to which was hijacked right before and my email was immediately changed by the hacker, I checked my email where it said for help to contact Discord, so I did. I cannot understand why there are no double approval from past to new email when adding a new one, and why we don't have trace on what's the new email could be. No 2FA confirmation as well.I tried to retrieve the account with my phone number still on the account, as I had 2FA active, but no code was send by SMS instead received an SMS saying to check my email, which was not mine anymore.. January 22 2022 17:14 PST, two days later I finally had one reply saying my ticket will be escalated but no nothing has been done since. However, on the hacker side, they changed the account name-tag, email, password, remove all my friends, removed all the server and possibly deleted all servers i owned, including community servers with 200+ users. I am really worrying about all my personal data that Discord kept for the past 6 years I have been using this account, including all my past financial information as I was a Nitro user. They can now request all these data without being the owner of the account, without me giving my approval for it.. Please keep my information safe and secure.I really would like to get this resolved ASAP and I have read a lot of Reddit, tweets and other posts indicating that Discord can take months to recover an account when we aren't certified profile or famous people asking for help, by then they would have fail on keeping my personal data safe, and hijacked more people. Please help. thanks

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On 1/25/22 our Trust and Safety team replied to the user: Our team conducted an investigation and have reverted your account back to your original email. We apologize for the delay. During this investigation we temporarily suspended the account. You should have received an e-mail with steps on how to reset your password. Once you have reset your password, your account will be re-enabled.

If the user has any additional questions or concerns they will be addressed through their current ticket (***), not through this complaint.

ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord Discord account 'MarkVoight14' compromised, email and credit card info at risk

I have an account with Discord under the username 'MarkVoight14' and an associated email. I also have a credit card on file and I pay for a yearly Discord Nitro Subscription. On 02/24/2022 at approximately 12:30pm, my account was hacked. The hacker changed the access credentials and disabled my two-factor authentication, then demanded money for the return of my account. I submitted a support ticket to Discord but received no response after 8 hours, prompting me to send another ticket as the hacker misused my account. With support unresponsive, I created a new account to coordinate with my staff teams across my Discord communities. This new account, 'NS 3337', was also linked to an email. We began to make progress, but Discord unexpectedly disabled this second account. Now, nearly 30 hours after the theft of my account and personal information, I am turning to complaintsboard.com for help. Despite being a paying customer, Discord's customer support has been disappointing. I am determined to recover my account and communities and to stop the hacker from causing further harm. I am seeking assistance to resolve this issue swiftly.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

We are currently experiencing a higher than usual ticket volume. As of 3/3/22 ticket *** is still listed in an open status and is currently under review by our Trust and Safety team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord The account was hacked on 1/11/2022 Later Disabled, yet to be handled VIA Discord Support

The account was hacked on 1/11/2022 Later Disabled, yet to be handled VIA Discord Support.No email has been responded to and my account that I pay for services on is on the verge of getting deleted.This is over 6 years of conversations because of the not-so-secure services that Discord has and the not-so-helpful supportive Discord has.The emails have yet to respond even after a sense of Urgency is stated.Support tickets are as follows.[protected] &*** ---------------------------------------------------Hello, I'm making this complaint to confirm that my account was hacked.My email was changed, my password was changed.My Username was Vexxy#*** My original email for the account was *** --------------------------------------------------------------------------------------My computer was infected by a hacker that sent a file through discord and I still have the file on my computer.When the file was opened, the hacker had my information and kicked me out of my own account.Then they logged in instantly and began boosting servers from my account.Later my main account was then disabled.I am still not able to log in, I still have yet to get my account back.This would not take long I promise, seeing as I have proof dating back to my account for YEARS.This is a simple fix, please make my day better, and help me for just a bit, please, and thank you.-------------------------------------------------------------------------------------I have enclosed previous proof of ownership of my account, dating back to late 2020, I had a ticket input with support.I have other pictures as well.Seeing this as easy proof it shouldn't be too hard to date and look at the ticket number to help me regain control over my account.ALSO, all pictures that are being sent have TIMESTAMPS and DATESTAMPS.Therefore after I was forced out of my account on Tuesday at 2:06 PM on 1/11/22 you'll see everything that happens after that.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

Ticket *** is still listed in an open status and is currently under review by our Trust and Safety team. All communications regarding this matter will be done through the open ticket and not through this channel.

ComplaintsBoard
K
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord Their trust and safety support team responded to me with generic copy-paste after anticipating for a response for a week

Their trust and safety support team responded to me with generic copy-paste after anticipating for a response for a week. It feels like there are no humans on their support team. Their final response was Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account. Based on their response pattern, it is evident their support team are either too lazy to read peoples tickets or illiterate. I received an email that my account was disabled for engaging in the theft of paywalled content, so I got super confused and thought I got hacked at first because I know that Ive honestly never sent anything like that on Discord. When I opened a ticket inquiring about my disabled account and billing information as a nitro subscriber, I got greeted with a generic, copy-paste response that I concluded that I violated TOS and that they wont be reinstating my account. They clearly did not read my message because that response answered nothing but only repeated the first email they sent me. Of course, I already read the reason from my email on the reason why my account was disabled. Hence, thats why Im contacting Discord, so theres no need for them to echo the reason again. My account likely wont be reactivated due to how incompetent their support team are with their responses.Their inappropriate response to my ticket did not ensure my safety, my billing information, nor did it clarify anything about my disabled account. The thing that matters most to me is whether my billing information is safe from hackers and removed from Discord, so I wont be charged me unknowingly while my account is disabled. I told them multiple times, including in my first ticket and in the title about a high suspicion that my account might have been hacked when it was coincidentally disabled a week after I downloaded a suspicious file from someone.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

We are currently experiencing a higher than usual ticket volume. As of March 3, 2022, ticket number one and ticket number two are both still listed in an open status and are currently under review by our Trust and Safety team. Updates are pending. All communications regarding this matter will be done through the open tickets and not through this claim.

ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord My account was hacked recently due to an exploitive flaw in their account system (even with a strong password and a 2FA enabled), resulting in

My account was hacked recently due to an exploitive flaw in their account system (even with a strong password and a 2FA enabled), resulting in compromising emails and my bank accounts. After numerous attempts to contact support, I have yet to get a response, let alone a result. I have been a loyal customer of ***, supporting them in the early days of their development, for 5+ years and spent over $500+ in their Nitro service.Based on others testimonials, this hacker has been at this for months/years, using the same trick to gain access to these accounts, changing the email/passwords (Despite them having 2FA) in under 1 minute and locking the owners out of their accounts. The accounts are then searched for their Private Information and set to be deleted in two weeks before Discord Support gets around to stopping this and restoring ownership of the account. Their incompetence to swiftly resolve this simple issue of confirming ownership to their paying customers, while their private information is being stolen, is not only incompetent, but shows a lack of concern to those who help them become the $7 Billion dollar company they are today. All I want if for Discord to Confirm that my account (Zath#***, which was attached to *** belongs to me and return control of it to me before the inevitable permanent account deletion on Jan. 17th, 2022, a process that would only take roughly an hour to do (Look up account activity, see there was questionable activity on Jan. 2nd at 2:11pm, change the account back to the original Email and reset the password). In which case if my account is deleted, I am told that it will be too late for Discord to do anything to recover it, and that I wont even receive any compensation for this major inconvenience. It would also be nice if Discord can change it to where an Email/Password change requires a 2FA code, to prevent this type of thing to happen in the future.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On Thursday, 1/27 we replied "Our team conducted an investigation and have reverted your account back to your original email. We apologize for the delay. During this investigation we temporarily suspended the account. You should have received an e-mail with steps on how to reset your password. Once you have reset your password, your account will be re-enabled."
The customer acknowledged this action. This case and ticket is now closed.

ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Discord My Discord account of nearly 3 years (since its installment March 3rd, 2022 at 1:14:00 AM, PST) was; without warning or regard - forcibly,

My Discord account of nearly 3 years (since its installment March 3rd, 2022 at 1:14:00 AM, PST) was; without warning or regard - forcibly, abruptly and electronically disabled despite not having participated in discriminatory action or wrongdoings as I was directly accused of by Discord's staff. As stated in my initial Ticket to Discord (TICKET#***) (ACCOUNT ID#***, "My membership in and outside of any server within Discord has never been in associating regard nor the interest of illegal or non-abiding TOS content. My account was mistakenly disabled for association only despite performing no illegal activities in question. I kindly ask that my account be reinstated, and that action is taken to fix the mistake that was initiated by an oversight as I have not and have always refrained from in good faith; "dehumanizing or discriminatory content or incited violence towards an individual or community" by all accounts."I had requested an appeal regarding the account in question, but unfortunately no reconciliation was provided. I have notified Discord's trust and safety team stating I will provide and adhere to all requests no matter the extent in order to reinstate my account so that I may have my personal data and immediately contact those in dire need on my associate lists ASAP as I often provided legal and health aid for the individuals in question. As stated in my Ticket - "These individuals have contacted familial, state programs and *** within their area but often do not receive help or alleviation for their issues...It is within my best interests to be able to continue helping and providing support for these individuals in question."To which Discord's reply remained I was in violation of TOS, without further detail.I am in fear for those I wish to help and unsure how to proceed. Due to Discord's policy, my disabled account may be deleted soon and I will have no recourse.*Emails/Evidence included in Upload

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Discord Support
Send a message
Verified customer This complaint was posted by a verified customer. Learn more

On March 10, 2022, we responded to the user via a support ticket, "Your account has been disabled for violating our Terms of Service or Community Guidelines. We have reviewed and confirmed this violation, and we will not reinstate your account."

The case is now closed.

About Discord

Screenshot Discord
Discord is a communication platform designed for creating communities. It offers voice, video, and text chat services, allowing users to connect in private chats or as part of larger, public servers. The platform is popular among gamers but also supports various other groups and interests. Features include server customization, streaming options, and integration with other services.
Read full overview of Discord
How to file a complaint about Discord?

Here is a guide on how to file a complaint against Discord on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Discord in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Discord. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Discord on ComplaintsBoard.com.

Overview of Discord complaint handling

Discord reviews first appeared on Complaints Board on Jan 19, 2022. The latest review Mixed Feelings About My Experience with Discord was posted on Apr 1, 2024. The latest complaint My account was hacked and the company has nothing to resolve the issue they have a bot disguised as a human close all my tickets and my card was resolved on Feb 03, 2022. Discord has an average consumer rating of 5 stars from 51 reviews. Discord has resolved 25 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.2
330 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Discord Contacts

  2. Discord phone numbers
    +1 (888) 594-0085
    +1 (888) 594-0085
  3. Discord emails
  4. Discord social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  6. View all Discord contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.