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1.2 51 Complaints
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Plus500 Complaints 51

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7:02 am EDT
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Plus500 Warning: Plus 500 is a Scam - Stay Away from These Thieves!

I had a terrible experience with Plus 500. They are the worst criminals in history! I would advise everyone to be aware of them because they are thieves. They will rip your money off without any remorse.

I deposited some money into my account and started trading. Everything was going well until I decided to withdraw my profits. That's when the nightmare began. Plus 500 refused to release my funds, and they kept giving me excuses after excuses.

I tried to contact their customer support, but they were unresponsive. It was like talking to a brick wall. I felt helpless and frustrated. I couldn't believe that I had fallen for their scam.

In the end, I had to give up and accept my losses. Plus 500 had stolen my hard-earned money, and there was nothing I could do about it. I learned my lesson the hard way, and I hope that others will not make the same mistake.

If you are thinking of trading with Plus 500, my advice is to run away from these big criminals. They are not to be trusted, and they will do everything in their power to steal your money. Stay away from them at all costs!

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5:49 am EDT
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Plus500 Plus 500 (plus500.com) Review: A Total Scam! Geminihacks -.- com Saved My Money

Plus 500 (plus500.com) is a total scam! They took my hard-earned cash with their fake promises of investing in crypto. I couldn't believe it when I realized what had happened. I wouldn't even be writing this review if it weren't for Geminihacks -.- com who helped me get my money back.

I thought I was making a smart investment with Plus 500, but it turns out they were just trying to rip me off. They promised me big returns on my investment, but all I got was a big fat zero. I was devastated when I realized what had happened.

Luckily, I found Geminihacks -.- com who were able to help me recover my funds. They were professional and efficient, and I couldn't be happier with the service they provided. If it weren't for them, I would have lost everything.

In conclusion, stay away from Plus 500 (plus500.com) at all costs. They are nothing but a bunch of crooks who will take your money and run. If you want to invest in crypto, do your research and find a reputable company to work with. And if you do get scammed, don't hesitate to reach out to Geminihacks -.- com for help. They are the real deal!

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2:55 pm EDT
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Plus500 Non payment

Good Day trust that you'll be able to assist me in the below matter.

My name is Ursula Matthews from South Africa.

There were people who are using the Plus 500 platform to scam us out of our money. See communication below:

The process has just finished your profit will be transferred into your bank account

[07/21, 6:33 AM] Nelisiwe Dlamini - Plus 500: It obvious that the process is taking more than 24hours but that must not worry you cause your profit will be reflected today

[07/21, 11:09 AM] Nelisiwe Dlamini - Plus 500: Okay will check for you on the system and ask the superior to confirm that the payout went through

[07/22, 12:04 PM] Nelisiwe Dlamini - Plus 500: Your profit bounced back to trade account so there was a misunderstanding on the system the payout didn't go through

[07/22, 12:04 PM] Nelisiwe Dlamini - Plus 500: But it will be done by 14h00

[07/22, 6:32 PM] Nelisiwe Dlamini - Plus 500: The thing we get is that your profit bounced back to trade account cause the broker requires his commission from you for producing the profit for you. As your profit right now is R3900, what actually happened is that the broker used your profit to trade with by the time it bounced back to trade account the broker trade with your profit and you will receive an interest of R2000

[07/22, 6:32 PM] Nelisiwe Dlamini - Plus 500: The broker must get the commission for producing the profit for you on the market.

Broker commission cost: R500.00

After you have done the deposit of the broker you get your grand profit.

Desired outcome: Please help, I need my money from them

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Is Plus500 Legit?

Plus500 earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Plus500 to be a trustworthy company. Although there's a 3% resolution rate for customer complaints, which deserves attention, Plus500 is known for their high standards and safety. If you're thinking about dealing with Plus500, it's wise to check how they handle complaints.

We found clear and detailed contact information for Plus500. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Plus500 has claimed the domain name for plus500.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Plus500.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Plus500.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Plus500 have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Plus500 and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Plus500 has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 51 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Plus500 offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
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7:18 pm EDT

Plus500 How I retrieved my lost funds

Please beware of scammers, this people are everywhere, I invested £37,350 with scam broker FXG trade and never got my money back and they kept asking for more which I couldn’t meet up with their demands, so they never got back to me anymore and i was so desperately in need of help to recover all the money back to me, fortunately I came across a colleague that introduced me to a binary options trade funds recovery expert who goes by the name Mr Michael Bowen when i met them i did not believe that they could get back my money because i have been scammed a lot already and didn’t know what to do, but my spirit told me to give it a try and i did, feel free to contact them via their email address:[protected]@gmail.com and they will help you to recover all your lost investment that was denied from you by your scam broker.

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8:34 am EDT

Plus500 Plus 500 scammers

What they are doing is illegal.

They are not suppose to be market makers

They are not following due diligence as set out in their licence.

They are negligent.

They are trading against their customers

Platform is rigged

Platform is rigged

Everyone needs to know about these guys.

How can the head of this company stand by this.

He was head of jpmorgan

He has worked for the Israeli government

It is obvious - these guys are in so much Sh^^t that they had to bring a recognised , respected fella in to paint over the storm that should be coming. They have delayed it now.

But for how long.

The fact that they say they are regulated is crap.

They have being paying off customers for years to gagg them.

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1:28 pm EST
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Plus500 Money fraud

Plus500 is fraud application. I lost my money 30000 .they closed my all positions ones reach top level next min positions come down .can you please recover my money please.I couldn't not close my position. Message came error.. Money stolen . I couldn't not withdraw my money . This is not real money game . Doggy account. They make us to trust

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6:03 am EDT

Plus500 Withdrawal

I have withdraw an total amount of RM500 but the amount paid to my bank account only have RM412.98. After checking, they claimed that the left out fund will be added to my trading account. As you noticed, I need to pay tax and my account total withdrawal is showing RM500 which is not reasonable for processing my request. I am not aware is there any hidden charges but they claimed that is my bank account took those charges.

Desired outcome: Withdrawal should not have any charges when state no charges for deposit or withdrawal in the agreement.

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1:10 pm EST
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Plus500 Germany 50 shares

Sir !

I sold my Germeny shares with 997, 62 dollers in profit, but they registered it as I have sold it for minus ten dollers. It happend at 09.03.2021 kl. 09.10
My email adress is [protected]@gmail.com
I am using this email adress to loginn.
Please se attachment as a proff of sold in dollers 997, 62

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2:11 am EST
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Plus500 They fleeced me $45,000

I traded with plus 500 for over 4 months during that period I invested $45, 000 and my balance was $98, 000 there about (including profits) . I asked to withdraw $50, 000 and that was when problems started. If you made the mistake of investing in this broker, like I did, you best option is to contact abcdebtcollectors, com they will help you to get your money back . With their help I was able to recover my money from plus 500. File a report on abcdebtcollectors, com.

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3:35 pm EST
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Plus500 Big time scammers. Avoid

I used this app for a while to make some extra money on a daily basis. I think we all agree with this idea ... However, over the course of a few months and after some losses, I come to the conclusion that:

- they are swindlers to the point of doing everything in their power to put the user in a difficult situation, of loss, or to be stuck in a certain instrument for their benefit (commissions).

- the app is not intuitive as the author claims to be and in my opinion does not have sufficient resources for a complete and extensive analysis in order to be able to sustain a decision. In fact, it is difficult to assess some cases where a financial instrument looks more like a casino or a luck game.

- there is a clear manipulation of the market to their advantage, so whenever you buy, the market will tend towards selling and whenever you sell, it will tend towards buying. Try it. You will see for yourself and lose money. This is extremely easy.

- claim to be a regulated entity, with trading rights on the stock exchange and accredited by A, B and C institutions. I don't doubt they are. But also have no doubt that it is a business ran by biased, evildoers, corrupt and thieves, who claim one thing and are another. I have several documented examples.

- according to reports from other people in forums and industry sites, it is known that this company and other alike entities should be monitored 24h/constantly under the penalty of incurring fines or even closure.

- they've launched a new app on the App Store in order to reestablish evaluations. Apple should be more careful regarding that.

- If you want to lose money, you've come to the right place. You will win at the beginning as a way of captivating the user or even addicting yourself, however I guarantee you that in the medium / long term you will lose everything you have accomplished and what you have deposited. This is what I see in other users, that was my experience and this is the Plus500 business specialty.

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9:38 am EDT
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Plus500 Scam

Hi, I start the trading with plus 500 and in the start I make some profit and I after that I put much deposit, I lost money day by day every day the amount was $21k which was my savings salaries and borrowed from family and friends, I saw many posts and groups on the Facebook and Google that many people's got their money back from the plus 500 scam, after that I make Hope to get back my money, if you help me with that am so thankful to you...

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11:56 am EDT

Plus500 A regulated scam

Plus500 are what is known as a market maker broker. All trades are done off exchange with Plus500 acting as counterpart. As per there execution order Plus500 obtain prices from their parent company. Market maker brokers profit from client losses so from the above you see they have both the ability to motivation to manipulate. Plus500 also do not hedge with a third part despite implying they may in there user agreement so on this basis if a client manages to make a profit this will be a direct loss to Plus500. As you can tell this will not happen very often, they can control what they want to pay out.Plus500 have been operating a fraudulent scam for a number of years and the worse part being they are supposed to be regulated. The problem with the regulators is with all the complaints they receive they cannot investigate or won't and tell clients that there complaints will be used for supervisory mandates. Sure they will release information to the public identifying issues etc but judging by the similar stories how a broker like Plus500 have been able to fraudulently scam clients through the years, this action alone tells you that the regulators are useless and not fit for purpose. As for the ombudsman another convenient way for these brokers to evade justice. The decision of the ombudsman is not binding on either party so for instance if the ombudsman sides with the client, this decision cannot be enforced if the broker disagrees. If anybody wants to bring Plus500 shame has to be put on the regulators by political force and also they need to face a court of law. Please reply to this if you want to see Plus500 getting the justice that they have managed to evade for so long. People together are power and through a collective voice can make more noise.

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6:58 am EDT
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Plus500 lost all my equity due to some technical issue in the oil option call

Today after the automatic rollover of the oil prices, when the market opened at midnight, I lost 11 of my opened positions due to the abrupt opening of the "Call 24 l June l Oil" option. This option has a 0.07 dynamic spread. but it falls down by 2.4 peeps ( almost 100% dip ) only for a few seconds before getting back to its normal value. As it makes no sense in the sudden dip of the Call position for just a second, without any significant change in the prices of the oil ( in fact the oil prices went up so it should have gone up ideally. This appears to be some technical glitch which ate up all my equity. Kindly look into this matter and return my money.

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8:27 am EDT

Plus500 PLUS 500 TRADING

I placed a trade on plus 500 for around $200 with a stop loss just under $50.
Once i placed the trade, the site immediately froze me from seeing and adjusting my trade. I was given no way to access or watch the trade progress.
I begged to speak with a supervisor for help from the chat service and was denied and told to wait for an email from them. I had to sit and watch the site to wait for until the trade ws has unfrozen only to find out they wiped out my account of the amount $452.19 disregarding there own stop-loss inputs to give me security.
I had no access to it, i was blocked by the site to adjust or close my trade.
Is this legal? i follow the platform provided to me but i keep getting areas where they are able to claim they take no responsibility for their site.
Twice this has happened to me ina similar way and this company has proffited from it, only unfreezing the trades when it benefits there bottom dollar profit.
The picture i provided shows the trade frozen and blocks me from taking any action or proffit on my trade untill they un-froze it when it was at a loss. Also they did not honour there stop loss i had placed onto there platform.

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2:16 am EST
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Plus500 account funding

Good advice to anyone, stay far away from these companies. All these binary options and cryptocurrency companies are scams, I lost a total of $196k. Things have turned out good for me, being that I was able to recover my money thanks to a recovery pro. You can reach me if you're interested in finding out how I recovered everything I lost. Rachelmillr4 {at} gmail dot com

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12:28 am EST
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Plus500 plus500 real account

Good day.

My name is Darrell Du Plessis and i would like to enquire about an experience I went through with Plus500, and if it would be possible to recover what I have lost.

In 2017 I invested an amount of approximately R180 000.00 into this trading platform and was looking for assistance on this since then, but I could not find anyone who could help me without asking me large sums of money upfront for their services, which I do not have. I found your email adress on a website and decided to email you today in hope for some assistance. I really feel like something was not right on the platform as I lost all that money in a matter of a couple of weeks. Whenever I placed an order the market would always turn against me no matter what I tried. The market turned against me no matter which one I chose. I could never be successful no matter what I tried to do. I lost my money very quickly and it didn't make any sense to me why the markets was always turning against me. On the demo account I was very successful but when I switched to the real account i could never win. I lost all the money I had left which was received from my provident fund. I have been so depressed since 2017 about this where my life has come to a stand still and I couldn't find anyone who can assist me. Hopefully I have found the right person now to help. I know it's been two years now and I have lost all hope in this time.

Please advise me if a recovery might be possible and what may be needed in order to proceed. Thanks

Regards
Darrell Du Plessis

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12:50 pm EST
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Plus500 deposit not refunded

Good evening,

My name is Siphiwe Gift Tshabalala

I deposited money into Plus500 on 04/11/2019 before i could verify my account and had issues with proof of address. I asked for the money to be returned to my bank account on 11/11/2019 and it never happen. i did ask the support team if they could return the money to my plus500 account and they gave me a tracking form for my bank which i still dont have the money even today 12/12/2019. I would like the money to go back to my Plus500 account so I can start trading.

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10:19 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Plus500 totally cheating

I had an open position for Bitcoin and before I go sleep I wanted to set close at loss limit. While I was doing it the price was 7730 and I set the limit 7700. After I set the limit the price went down to 1780 within a second and went back to 7730. I messaged them and they are saying that they are collecting from multiple resources.

This is totally cheating. I have been watching from multiple resources too and if they can prove me that in one of the resoyrces in the world the price went down within a second that much and get back up I am ok with that but no I have been watchin from multiple resources and they are just playing with people.

Yes it is easy to deposit and withdraw money but they are just cheating with people. Never use the this site. NEVER! for the reference I am also attaching the photo of that nonesense.

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10:27 am EST

Plus500 withdrawal margin call position close slippage

Hello,

Plus 500 I request them the withdrawal to my bank account! So I use debit card to deposit and requested them to withdrawal on my account as when I do withdrawal on debit card in bank it goes to suspense account!
I provided them bank statement showing the deposit but they are not replying.
My experience with them is not great they always have some or the other explanation!
They are not transparent and they have no clue all they do is simply blame client or show some new rule.

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2:31 pm EDT
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Plus500 plus500

Plus500 is a scam company duping people of huge money, I almost lost $80000 to this company. My account was suspended and I sent every document to get my account back to normal but all was in vain. I was lucky to get referred to a forensic expert at Luke.dawn at mail who helped me with the recovery process of my funds. I'm so happy to write this review for the sake of other people been scammed by this company

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Overview of Plus500 complaint handling

Plus500 reviews first appeared on Complaints Board on May 22, 2010. The latest review Warning: Plus 500 is a Scam - Stay Away from These Thieves! was posted on Jun 22, 2023. The latest complaint totally cheating was resolved on Nov 29, 2019. Plus500 has an average consumer rating of 1 stars from 51 reviews. Plus500 has resolved 2 complaints.
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  1. Plus500 Contacts

  2. Plus500 phone numbers
    +1 34000000953
    +1 34000000953
    Click up if you have successfully reached Plus500 by calling +1 34000000953 phone number 0 0 users reported that they have successfully reached Plus500 by calling +1 34000000953 phone number Click down if you have unsuccessfully reached Plus500 by calling +1 34000000953 phone number 0 0 users reported that they have UNsuccessfully reached Plus500 by calling +1 34000000953 phone number
  3. Plus500 emails
  4. Plus500 address
    South Quay Plaza, 183, Marsh Wall, London, England, Greater London, E149SR, United Kingdom
  5. Plus500 social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Plus500 contacts
Plus500 Category
Plus500 is ranked 5 among 23 companies in the Stock Trading and Brokerage Services category

Most discussed Plus500 complaints

fraud-money stolen
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