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Discovery Health Medical Aid review: Discovery medical plans

Lize Lourens of Cape town, ZA

Sep 07, 2023 2:48 am EDT

Verified customer

Featured review

I have been sent backwards and forwards since the 17th of August, trying to sign up for medical aid for my daughter and I.

My husband and I went through a divorce. He gave a month's notice end of August to remove us from his Classic Delta plan. The account holder who manages corporate medical aid, advised me to complete an application form and send through the required documents for me and my daughter to move to Discoverys Key care plan.

On the 17th, I submitted all required documents as requested by a Discovery member, to apply as a main member.

From that day I was sent backwards and forwards to submit the same documents over and over again. Turn around time for feedback after submitting what they required, was average 24h to 48h. Only after the months notice was over and my daughter and I without medical aid, was I advised that I change medical aid plans untill January next year.

Out of bitterness I ask. Why was I asked to fill in all of the forms, go to the police to get an affidavit, submit everything according to Discovery's requirements if I wasn't valid to change medical plans?

I can't afford the plan my ex husband had us on, now my daughter and I are without medical aid as it took Discovery half a month to inform me that I can't switch plans. This after sending me running in circles! My Salary slip clearly indicated that I can't afford the Medical plan that ex husband had us on.

Today, on the 7th of September we are still without medical aid. Still being sent in circles. I have to repeat my situation to a new representative everytime i get though tona human, then wait 24h / 48h for further feedback.

This is absolutely ridiculous!

Desired outcome: To apply as a new member, to the Key care plus plan.

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healthinfo@discovery.co.za

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