Ditech Financial / Green Tree Servicing
Reviews and Complaints

Normally our insurance does not lapse, our policy expired on 3/31/13, but our insurance agent decided he wasn't doing business with that particular company anymore, so it left us hanging looking for a homeowners policy.I found a new agent and had coverage by 4/12/13 with a copy of the declarations page being sent to Green Tree by the agent.

Green Tree should have also paid this out of our escrow account. Shouldn't have really been an issue, however, Green Tree kept sending us notices that we didn't have coverage and if we didn't get coverage within 30 days they would add their own policy. On 4/18/13, I mailed a copy of the declarations page to three different Green Tree offices, (one was sent certified). I received another notice dated 5/9/13 from Green Tree saying that they still didn't have proof of insurance.
So, once again I mailed it the address listed and I faxed it to the number listed, this was on 5/14/13. On 5/20/13, I called Green Tree to see if they had received it?. I was told yes, that everything was fine, . On 5/31/13, I received a packet from Green Tree Insurance that showing that on 5/25/13 they had added an insurance policy in the amount of $2, 223 to our account since we hadn't produced verification that we had insurance!.
I faxed them 10 copies on 5/31/13 and another 10 copies on 6/3/13'. We'll see if they take their policy off. I
On 5/17/13, I paid late fees they claimed we owed, but as of 6/3/13 they still haven't applied them to our late fees. On 4/18/13, I sent a letter to 3 of their offices asking for a detailed breakdown of our account since they took the loan over in January 2012, I am showing we have $145 in payments that are unaccounted for. As of this date I still have not received a reply back from them. They raised our payment $126 with no notice or explanation, (this was before they force placed the insurance). The payment has just been raised the month before due to escrow shortage, so it shouldn't have changed again for at least a year. Something needs to be done about this company.

These people at GreenTree are so RUDE, and call anytime of the day or night it is unreal! I am so angry with there harrasments at work, home and cell phone too. I called GT to get the amount on the payoff on my mortgage, and asked if we could negotiate the the least amount they would take. I was told be because he had been trying to get a hold of be for a while and did not get anywhere, he would not talk negotiations and that we had a contract anyway. I would like to know if this is true. While in a contract they can not negotiate down? My name is Beatriz Smith e-mail is [protected]@rocketmail.com Please give me an answer if you can. Thank you so very much.

since green tree took over my loan in march they are not available no information is available...calling there number for days gives recording and hangs up...real people not available at all how can you know about your loan...no information online wants ss# to register...not putting that online...very bad service not the way to treat a new customer

It's the most awful customer service I've ever experienced. Continue calling to try and speak with a customer service rep. it hangs up on you and I've tried on several days to just try and speak to someone. Went to gtservicing web-site to write my request the web site is down. Spoke once with someone in customer service and they were rude and unprofessional. It's impossible to speak with someone in mortgage servicing.
I'm serious I've never experienced such bad service in all my life.

I keep getting a phone call from NIck telling me about some property on Martin Luther King St in Dallas, TX. I have no idea what he is talking about. I have called back to the number he gave me and they have no record of an account in my name. Often times he gives another name associated with mine. I have not been able to get back in touch with NICK. I feel he has the wrong Doris Smith.f684c

We are a construction company that performed a job for the home owner and greentree services. We were told to fill out and estimate with the insurance adjuster, send a copy of there estimate. a signed W-9 form as well as Photos of before and after the job was finished. They would then send us a check made out to the home owners and us. Since then we can not get any answers from green tree srvices as to what happened. The job has been down for nearly 3 months using only my money. We have since recieved a 1099 stating they paid us. I promptly called and asked for a copy of the check they said I recieved and they said No. I am now forced to hire a lawyer and take them to court. So my message to all contractors is to make sure you recieve a notice explaining when payment will be recieved and if it is not there will be a penalty clause as well as interest owed.

My mortgage loan was just sold to Green Tree Servicing by GMAC. When I went online to register so that I could make a payment, I found out there's a $12.00 Speedpay fee to make your mortgage payments online! Green Tree should be happy you can make a mortgage payment at all in this economy. Greed is the name of the game when it comes to these big corporations! I am sickened by these mortgage companies and the scams...

Green Tree employees are rude and unprofessional. And are unwilling to work withe anyone. I called the 1st of the month about doing a deferment and they waited until thee 15th to contact me, and that was at 7pm. I am getting thee run around from them. They say my loan rep will call, then she never calls. Then someone else calls and says they will get her, then someone else gets on thee phone and yells at me that my payment is late and its due on thee 1st. I said I called thee 1st of thee month and no one returned my call. I was told I was suppose to call back because Jessica, my loan rep. was on vacation. No one told me that. They said they would have her call me. On top of that, when they took my loan over, which I didn't ask for, they charged me additional fees of around $200 for over a year, when I asked for an itemized statement of what they were they simply sent me a letter saying it was for lawyer and admin. fees. This company needs to be closed or trained to actually help people rather than treat them badly.

We sent check to payoff our home loan to Green Tree Financial on Nov. 30-2012 and it has yet to be applied to our loan but the check has been deposited to their bank. Numerous calls and faxes have been made and sent to their company but I never get any return calls. I filed a complaint with the Better Business Bureau and we are hoping they can help us. Who would have thought that you couldn't pay off your loan.

My loan was transferred to Green Tree Servicing unfortunately when my mortgage was sold by BOA about 18 months ago. My wife and i went through bankruptcy recently but have committed to keep our home. we have never been delinquent on my mortgage. I have paid my mortgage consistently within the grace period. Since my bankruptcy completed, i have been receiving multiple phone calls each day regarding payment, going on now for over 30 days. again, i am not delinquent on my mortgage nor have i ever been. we have tried to plead with them to stop calling and they want us to set up auto withdrawal. we will not because there is a fee through green tree so we do it through our bank at no cost. We get at least 4 calls daily from [protected] at home and at work. This is harassment and we are tired of this occurring. it has to stop. if we were 30 days late, maybe i could see a few calls, however we are not and i am disgusted with the whole green tree/Fanni Mae process. i cant even refinance because green tree is a servicing agent and not a lender so our only option is govt programs which we do not qualify for. This is ridiculous, someone needs to get them to stop calling.

After paying her contracted amount in full, Green Tree Servicing LLC began to claim that my elderly mother owed them an additional $4744.30 siting interest. Green Tree Servicing LLC attempted to obtain a payment of $366.30 that is twice her normal payment by billing her as a "final payment.” When she attempted to confirm this prior to accepting this as a final arrangement, the Green Tree Servicing LLC collection agent stated that that was a "printing mistake" and that it was in fact "a regular payment" but then threatened her credit reports if she did not pay. She is working with the BBB now. Has anyone gone through the BBB, the FTC, or their state's Attorney General and received a favorable outcome?

This company calls my house starting the 2nd of the month between 6-15 times per day. They have the option to leave a message, but they never do instead they just keep calling. Last night I was finally home when they called. I answered, of course, and they tried unrelentlessly to get me to post-date funds that are not even in the bank yet. After trying to tell them that I do not post date checks for my protection, Jessica, got a really nasty attitude. This has been an ongoing problem with this company for the past 5 years. I have filed one FTC complaint, and I am ready to do the same again if the practice doesn't stop. I urge all those inundated with their calls and practices to stand up for their rights.

Harrassing phone calls begin on the 2nd & 3rd day of the month, sometimes 5-6 calls per day. Representatives are rude, disrespectful and just plain nasty. Payments sent by bank Billpay during the first week of the month are still charged a late fee and Greentree says they do not receive until after the 15th of the month, although two times the bank has cleared their check prior to the 15th. I use Billpay for all my bills and everyone else receives payment within 5 days maximum, usually within 2-3 days. I believe they hold the checks until the 15th so they can charge the late fee. I have had to change my payment method and pay now for proof of delivery. If you pay on their website there is an additional fee and I refuse to get ripped off there too. Beware of this company and if you have the option, don't do business with them! I signed up for paperless statements and now can't access my account on the greentree website, just says call a representative.

I owe May 2012 mortgage payment & June 15 is the late date for the June payment. My husband is just back to work after losing his job in April 2011 & we exhausted our savings keeping up on our payments. When I call to tell them when I can make 1 payment for May, they want the entire amount due. They said they've been sending people by our home taking pictures so they can figure out how much they can sell our home for.and the put people like us out of our homes. I set up 1 automatic payment & then found out they set up concurrent automatic payments every month. I do not approve on auto deductions unless I have the money in my checking account. I about went thru the roof when the bank told me they were scheduled every month. I told the bank I didn't approve them to take out monthly payments. Twice they had caused an overdraft & I had to pay late fees which I cannot afford while trying to catch up on other bills. They are mean & nasty on the phone & really don't care about working with you if you're behind on your payments. They only enjoy making threats. It is so stressful trying to work out any arrangement with them. They don't care if you've been out of work or what your story is, they only want their money & a piece of your hide while they're at it. And they don't mind getting a little personal while they're at it! How is this company getting away with these strong arm tactics?

Green Tree Servicing took over our loan from Bank of America, and has been a nightmare since.
I was laid off just before the loan buyout, and had been in contact with Green Tree since the day after i was laid off.
I wanted to know what I can do with the situation. it took 2 weeks plus to get an answer. They started a HASP modified loan application. After almost 3 months of getting the paperwork ironed out, we were denied. Through this time, they said no payments were necessary. Of course, after denial, they had a different story, and started charging late fees from day one. I now am working again, and have accelerated my payments to now be on time with my mortgage. This whole time, we have not received a monthly statement, unless we call and have one faxed to my wifes work. We are now looking to refinance, just to get away from this lender.
If you are doing research on this company in regards to a loan, RUN AWAY !

This complaint is about an employee by the name of Chris Poorten x 36140. He claims to be a manager in the recovery department of Green Tree Servicing. Today, 4/18/12, I called at approximately 3:48pm to ask questions regarding my accounts that are under investigation for fraud. After being transferred a few times, I ended up speaking with Chris Poorten. Apparently he could hear frustration in my voice because he immediately reacted by telling me that I do sound upset and he is going to be VERY careful with the choice of words he uses with me. After conversing with him about the accounts., he placed me on hold to research any scanned documents that were on file. On file, Green Tree should have 9 documents that I faxed in two times, once on February 22 and the same exact documents faxed again on March 6, 2012. When Chris Poorten returned on the line, he advised me that there seemed to be only 2 documents on file. I said this, "You have got to be kidding me? I can't believe this. You have got to be kidding me?" Chris Poorten told me that I need to stop and treat him with respect because he is trying to help me and he is treating me with respect. I told him that there was no reason for him to tell me that because I was not upset at him, just at the situation in general. I told him if he was going to take my reaction about the situation personally, then he should get another manager on the line who can handle this because obviously as a manager himself, he was already not handling this very well. My reactions were about the company and the situation in general and were not directed at him. After I asked him to please get someone else who can deal with this better, he immediately became extremely irate and belligerent. He yelled so loud at me into the phone, I had to remove my ear piece from my ear. I was in complete and utter shock at the way he was screaming at the top of his lungs at me. I of course became extremely upset and began trying to talk over him. I demanded another manager on the phone, but he absolutely refused. As he continued to scream belligerently, I put the phone on speaker so my boyfriend could hear. Chris Poorten continued screaming at me. My boyfriend was appalled at the way this man was screaming at me. The conversation ended with Chris Poorten telling me he is going to disconnect the call even after he finally heard me request another manager. He actually ended the call and obviously ignored my request. I was trying my best to hold back my tears, but, I just couldn't anymore. I cried as I dialed the Green Tree servicing number again. When the first representative answered, he heard how extremely upset I was and immediately transferred me to a manager by the name of Chris Davis x69311. Chris Davis listened to my complaint as I cried about the way I was just treated by a manager in the recovery department. Chris Davis confirmed that yes, Chris Poorten was an employee in his department, but, was uncertain if he was a manager. He seemed very concerned about my complaint and promised this would be investigated. I did ask Chris Davis if the calls were recorded, but, he only said that they can be and they can't be. But, he was definitely going to investigate this situation and report it so they can see if the call was recorded. I tried to contact upper management such as the CEO or President, but, that is nearly impossible. I ended up contacting the Human Resources department. It was a voice messaging system. I left a message with some details about the situation and left my name and phone number for a call back. I can't go back in time, but, I really do wish I would have recorded that conversation on my phone. I really do hope the company investigates this situation, finds that the call was recorded and terminates the employee immediately. it was the most horrible experience of my entire life.

I have had an incredibly bad experience with this company Green Tree Servicing. My mortage has changed hands three times; first it was with Countrywide who I loved, then it went to BOA who I hated, then it went to this fly by night company Green Tree Servicing which no words can explain how inefficient this company is. First off, I quit paying bills by mail in 1998, so I am not new to internet payments. When I couldn't pay my on time payment to BOA as I always did, never miss a beat since 2006, I had to try and contact this company to make payment. That was the first journey and incredible stupid people once I did get a person. Then they told me that if I made a payment online at their site, it would cost me an additional $12. Well what stupid person wants to incur "any" extra charges to pay their mortgage? Instead I bought a book of bank checks and a book of stamps, both less than one month's charge to use Green Trees "convenient" online bill pay. Well then then little enveleopes started coming in the mail with jibberous about how I should rip off the remittance and send it back with a 'CHECK", DOES ANYONE WRITE CHECKS ANYMORE? So for the last couple months I have been doing that and since I haven't written a check since 1998 it is easy to forget to do so, completely unintentional. But I have been doing it and last month, I sent the cute little oversized waste of paper remittance advice in their envelope stamped with my stamp to them and forgot to put in the check. So big deal. I realized I didn't send the check when I looked in my checkbook so like a responsible homeowner went to my bank account online and issued a check. Well the STUPID people at GTS, couldn't figure out how to post a bigger check (I guess). So someone called me to advise me that they could not post a business size check. (ignorant Illinois folks, do they go to school there or just farm?). Apparently they are not internet savvy out there in the midwest. So anyway I call and got the rudest ignorant person ever on the phone who yelled at me repeated like I was a criminal for sending in a "big" bank check because they don't know how to post it. He was so irate I asked for his supervisor or manager and he yelled somemore like I was avoiding payment or some thing (?) whatever that could be. then this rude ignorant man hung up on me. Nothing resolved my "bigger sized check from the bank" what? still in limbo I guess. What is with that company? who are they? IF you have ever seen the commerical on TV where the woman has a discovery c ard and calls and the Russians in Siberia answer the phone as Peggy, well that is GTE in its essence. A completely ignorant company NOT providing a service but antagonizing their customers who are ? trying to resolve a payment issue they can't comprehend because they are the Peggy's in Illinois? Coming from 7 years in the department of computer science and engineering at the Unversity of Washington in Seattle, WA where the internet was created in our basement, I am disgusted in the year 2012 to be treated in such an ignorant manner. what a sad day it is in Illinois to know that workers are so stupid, no wonder our country is in high unemployment and I hope this JOHN guy I spoke to at 7:06pm on 3.19.12 CMT, gets his ### fired for being such an idiot and ARGUING with a customer who is trying to pay their mortgage as they have always done with countrywide, bank of america and now these idiots. Unbelieveable. What was BOA thinking when they sold my loan to them? Who are these Peggy's?

I am going through a short sale. Bank of America holds the first and Greentree holds the second. The harrassment of Greentree goes on everyday even though I have a lawyer in place to broker the short sale deal. They are rude and lie about everything they say. I tried to work out a modification deal with them before I decided to go the short sale route. They were so difficult to work with that I gave up. I am at the point now they can come take the condo with a short sale or a foreclosure. I just want the calls to stop and get back to a normal life. It makes me question everything about America because this company is allowed to do whatever they want and they seem to be doing it to a lot of people! I hope they get a class action lawsuit going against them and BOA for selling my second to them...