Dow Jones & Company
Reviews and Complaints

They make it extremely difficult for you to cancel the membership. As a Massachusetts resident, there is no way to cancel the membership online, despite the fact that there seems to be such an option if you're a resident of CA or ME, which is just ridiculous. I've been waiting on hold for over 10 minutes to reach a representative because you can't cancel thru the chat function. I think that they should be required to provide an online option to everyone and not just residents of certain states.

I reside in an unnamed city. I subscribed to Barron's print edition using my miles, and my paper almost never arrives on Saturdays. I contacted them and requested the digital edition; they reluctantly provided a two-week subscription as a temporary fix while addressing my delivery issue. Despite months of weekly calls, they can't determine why I'm not receiving my paper, and I'm exhausted from calling to extend my digital edition. I don't particularly enjoy digital; I PREFER reading my paper on Saturdays!

Subscribed through a Mobile Play Store. Spent $32 for a month. Bank was charged. Lost access to articles after 5 days. Email customer service had no record of my subscription. WSJ phone support couldn't help or refund, directing me to the Mobile Play Store. All I can do is cancel via the Play Store and lose $32. Tried logging in and out, uninstalling the app, and hitting a reset link on WSJ's site to no avail. Despite good writing, this issue recurred. In 5 months, the problem persists. WSJ subscription services seem to have a serious issue.

HORRIBLE delivery problems of the Barron's weekly financial magazine/paper. Customer service is just as bad, without any follow-up despite numerous complaints and requests for assistance. I restarted my subscription with them two months ago. I have had to submit a delivery complaint for at least six missing issues of Barron's for eight (8) weeks. They had informed me each in which I had complained that my subscription would be extended by one week for the missing delivery. I called today and discovered that they had only credited two of the six-plus lost weekly magazines. They don't care, as I am just a number to them on a street that they don't want to have to deliver only one paper.

I currently live in Detroit Michigan. WSJ will not assign a carrier to delivery my paper due to my zip code. I have signed up for a yearly service for 20$ month. 7 day print and Digital subscription. My paper either never comes or comes several days late and is delivered sometimes 3/4 at a time. When I try and remedy I spend 47 minutes on the phone escalating to 3 different supervisors. Each one tells me that my rate will go to 45$ month to DROP the print subscription. Why should a customer have to spend an hour on the phone and be told that their rate will more than double because of this companies complete ineptitude to deliver to its 100% on time same day delivery guarantee. This is bait and switch. People beware.

Wall Street Journal makes it so easy to sign up for their online-only subscription using their web site, but look out if you should decide to cancel. Cancellations are an entirely different matter, and they will put you though the wringer. Just to make it extra extra difficult for you, they DO NOT ACCEPT cancellation requests online or through their Web site, by U.S. mail, by online customer chat, or by e-mail. The only way to cancel is by calling their "customer service" hotline, but when you call and say you want to cancel you will wait on hold a long time. IF they ever answer, they will simply hang up on you if you say you want to cancel. They just want to keep charging you $20 a month for a subscription with no way out.

A subscriber for over 10 years, my subscription deliveries became sporadic more frequently over the last three-four years. In the last month I failed to receive two issues. The first from a delivery system chosen by ***, This delivery person failed me many times over several years. *** switched me to a mail delivery option. The second delivery using this new delivery method did not arrive.. I called to cancel my subscription and receive a refund for the balance of my current subscription and a cancellation of future renewals. I was told I cannot obtain a refund and they can't seem to deliver a paper. For a large firm, Dow-Jones seems to use non-delivery to improve their margins and subscriber total if only by modest means. Who wants a paper that cannot be read?

I am a (frustrated) subscriber to the Wall Street Journal. My experience is similar to many of the other reviews -- they make it so hard to cancel subscription such as: - can't cancel online; - the online chatbot says that it cannot help with cancellation of subscription; - the customer call center has long wait times etc (currently on an 18 minute wait to their call center. This entire review written while on hold!) On top of that, they do not give a way to prevent auto-renewals or any notice of increases in renewals (my quarterly renewal rate is increasing 92 percent from $70.33 to $134.97). For someone in the newspaper (purported "transparency") business, their business practices are quite deceiving and unscrupulous. I really do wish that their business practices would be investigated.

Clearly I'm not the only one who was scammed. But they charged me dollars every month for six months, never sent me a receipt, never sent me one email for the online subscription or alerted me in any way that I had the subscription in the first place. I'm in India, and the number they had given for customer care doesn't work. Only way to cancel is by calling them as is said on their website. Why don't they have cancellation workflow online? This clearly is the management attempt to make cancellations almost impossible. This is borderline cheating and practices are deceptive. Can ComplaintsBoard.com not file a class action against them? No business should be allowed to create a policy that is deceptive, unethical and that fosters defrauding customers and then hide behind their policy in their justification of their practices. I want to give -10 stars for this but alas I have to chose 1.

I feel deceived and defrauded by the Wall Street Journal. When I signed up for a 30-day "FREE TRIAL" (digital subscription), I was IMMEDIATELY charged $19.99. I contacted customer service right away and was promised a refund within 5 to 7 business days. That time has come and gone, yet after multiple emails, still NO REFUND. Reading the horrendous reviews on this site and others regarding people's experiences of what they feel are shoddy business practices and strong-arm tactics employed by the WSJ, I'm starting to feel as if my money was simply stolen from me. The Wall Street Journal was once a venerable institution. Has it truly stooped so low that it's now shaking down unsuspecting folk for twenty bucks like some desperate street hustler? Bottom Line: If you're considering signing up for a "FREE TRIAL" of the Wall Street Journal, I strongly advise you to THINK TWICE!

After hours online and the phone, I was able to cancel my subscription and receive a refund to my account for a month's payment, which the agents report is January 6 through February 14. The extra days are papers owed me for past missed service., which the agents acknowledge. They do state that the normal payment period is January 6 through February 6, for which I have already been charged. WSJ will refund the January 6 through February 6 time period but refuse to compensate me for the period from February 6 through February 14. They acknowledge they owe me the papers, which they will not deliver, but not the amount for not fulfilling that obligation. It is simple math. WSJ owes me the papers or the compensation. WSJ intends to do neither. WSJ has already proven for the month of January that they are incapable of doing home delivery, but insist on overcharging me for no service.

signed up for the digital subscription which was supposed to be $1 and did not realize the auto renewal was on; my account was charged 5 months successively. It is extremely inconvenient that your portal does not allow cancellation via the account you make us sign up for. Moreover, when I signed up I was in Pakistan and stuck there due to the pandemic. I was unable to return till August in which case I would not have been able to cancel my subscription till then. Also, I tried contacting your phone numbers all day yesterday but could not get through - which means in instances when your systems are down, people like myself suffer since the auto-renewal is on and cancellation is not possible till we speak to customer services on the phone., As a student, these 5 month charges really hurt. With mandatory auto-renewal we are unable to switch off, cancelation via calls, and no reversal on past charges, it's a great money making gimmick for you but it's really not fair!

If you are considering a subscription to the Wall Street Journal (WSJ), particularly now that you may be working from home due to the pandemic and are not able to obtain the print edition that you would normally receive at your workplace, then you would be well-advised to take the negative reviews on this site, and many others, seriously. I subscribed to the WSJ in June and received the paper about 50% of the time (approximately 3 days per week for a 6 day per week publication). I reported each day's non-delivery to WSJ's alleged "customer service" center but all that did was generate a series of form emails stating that they are "investigating" the matter (FYI... they're not). If you report several non-delivery issues then, instead of actually doing anything about the problem, the "customer service" center automatically prevents you from reporting any further non-deliveries online and tells you that you have to report them by phone. The obvious purpose behind this tactic is to make it more tedious for the customer to report ongoing and continuous delivery isssues. If you report the problem by telephone as directed then you get to speak to a totally uninterested and unhelpful "customer service" rep who has a scripted speech about how they will fix the issue (FYI, they won't do anything). If you mention that you want to cancel your subscription then the rep will give you a line about how they will get the "Circulation Manager" (or similar title with the word "circulation" featured) involved to deal with the matter. Don't fall for it... it's a blatant lie to try to keep you from actually canceling, at least for a few more days, weeks, or however long it takes you to realize that the WSJ is neither interested in, or capable of, resolving any delivery issues. If you do decide to cancel, as I did after about two months of miserable service, then WSJ will not process any refunds but will continue your subscription until the normal expiration date. Of course, the delivery issues will continue so you can either (a) continue to report the non-delivery dates by phone and WSJ will extend your subscription by one day for each non-delivery, thereby prolonging the agony for some indefinite period, or (b) get so frustrated that you stop reporting the non-deliveries, thereby allowing WSJ to pocket your pre-paid subscription fees. WSJ is a great newspaper but their customer service is virtually nonexistent.

I can't tell you how frustrated I am with WSJ. Partly my fault for not catching this sooner but overall what a terrible way to do business. Here is my experience. In December I ordered subscription for a paper to be delivered to my father for Christmas. After several weeks of NOT ONE PAPER DELIVERED I sent an e-mail to customer service in January stating that no paper had been delivered and that I wanted to cancel this subscription. I received the canned response that "someone would be in touch". That didn't happen. I had already been billed for December and January and checked my statement in February and no charge. With the fact that my father still had not received a paper and my card wasn't billed the month after my e-mail I assumed all was well and went on with life. However, I noticed last month that I had a balance of ~$1,000 on my credit card that shouldn't be there and upon investigating realized that WSJ had charged by every month from March until last month for over a thousand dollars. I called WSJ only to be told that "we see your email from January, but we don't allow cancellation via e-mail". So, I went on to say that we'll chalk that up to my fault, but what about the simple fact that you are charging me for a paper for two years that has NEVER been delivered? Answer "You didn't notify us about this issue" which I in turn reminded them was just read to me by customer service from my e-mail. Again they said, "We can't accept that notice since we don't allow them by e-mail" (which they have and read to me). They patched me "up the chain" with no help. The final supervisor I talked to told me that my only option would be to open a fraud case with my bank. Are you joking? So I went through the process with my bank, which took forever, and they came back and said they can't help me because the issue was non-delivery of the paper and that isn't a bank fraud issue. So I'm out a grand, my father didn't get his Christmas gift, and WSJ basically pocketed my money for a product they didn't deliver because they have an email, but don't recognize it, saying I'm not getting my paper and want to cancel. The IRONY here is that I didn't have to call to order the paper and they sure got my electronic order and bank account info. With all that is going on in the world today, that thousand dollars could sure be used but this company could care less. Two final suggestions. 1st please don't give them any business and 2nd, if you don't acknowledge customer service e-mails, how about REMOVING THE CONTACT US BY EMAIL OPTION! Horrible.

I have repeatedly tried to cancel my subscription to the *** which I signed up for online, via online methods. The ***'s own website says *** subscribers may cancel their subscription online, but when I tried to actually do so I received an automated message saying I had to call to cancel. I emailed them about this and their customer service *** told me that I cannot cancel online and again informed me I had to call to cancel. *** said that online cancellation for *** only applies to subscriptions purchased on or after Feb. 9, 2021. There is no mention of this on their website, which says only "If you are a resident of the state of *** and you purchased your subscription online, you may cancel your subscription from the *** [online]." Nevertheless they continue to refuse to cancel my subscription and subsequent emails I have sent have gone unanswered. The *** announced on November 9 that this type of subscription policy is illegal under federal law. I would like the *** to refund my last month's payment and cancel my subscription. I would also like them to obey the law and make it clear that customers can cancel their subscription online, and make it as easy to do so as it is to subscribe online. Thank you!

My Wall Street Journal subscription was renewed automatically for two years without sending ANY notification about the subscription renewals after the initial, 1-year annual term, and with no notifications for invoices or charges they were taking from my credit card. I have since been told this is their policy - no notifications are sent to clients after the initial order confirmation that was supposedly sent to me three years ago. The only reason that I found out that I still had a subscription was that the Wall Street Journal/Dow Jones sent a notification that my credit card expired, and they needed me to enter a new one so that they could continue charging me (as they have, without my knowledge). I also noted that this is against their own subscriber agreement, where renewal notifications MUST be sent per the terms in their own agreement. Here is the sentence from their subscriber agreement: For annual subscriptions, we will notify you of the pending renewal of your subscription at least 30 days prior to the date your subscription renews, except as otherwise required by law. WSJ customer service admitted that no notifications were sent sent after the initial order confirmation, and thus, it violates their subscriber agreement and I should be refunded the last two years of my subscription fees.

I used to get the print copy of the Wall Street Journal every weekend. Then, starting this year (January 2022) it stopped being delivered. I called the Wall Street Journal who reported no issues visible on their end. They reached out to the carrier. I received it for two consecutive weekends--but then I never received it again. This is especially strange because others in my neighborhood DO receive it, and the Journal confirmed my subscription was still active (and my credit card company shows the charges). I called the Wall Street Journal again to cancel my subscription, but they suggested I have the paper copy delivered to my mailbox instead (which is located in a communal mailbox and is locked, so is safer). I did so, but I have not received it for the past three weekends. I therefore called again to cancel the subscription. They did cancel it, but refused to refund me for anything. For the months of January to April I have received the Wall Street Journal a grand total of two times. I should NOT have to pay for such awful service. I actually love the Wall Street Journal and love reading it, so it was very frustrating to never get it...and now I am very annoyed that they will not reimburse me for a service they never provided. I demand my subscription money back, minus the two weekends I did receive the paper.

The paper has been delivered, consistently after 8 AM CT (currently 9:20 CT and still not here) since I started my subscription over three years ago. I have sent numerous emails requesting this be rectified and I continue to receive the generic response. Nothing has been done or changed since I initially complained years ago. Please assist, reading the news after 9 am is a waste, it is no longer news. Their response is to use their online website but I already use a computer for over eight hours a day at work. I paid for and want the physical paper to be delivered at an acceptable time. I know others in STL receive their news paper around 5 AM. My account number is ***. I have sent complaints in the past but cannot locate them and it will not allow me to upload the recent notifications of late delivery and my prior complaints as they are the wrong format but since early April I have received notification of late delivery 10 times and filed complaints directly with them at least twice since last September. I have asked for information from the delivery service or to see if something can be done and I always receive the same response which is nothing helpful and will not allow me to seek assistance with the delivery service or for WSJ to work with them. I have submitted other complaints and nothing is being done.

The Dow Jones *** company complaint: I canceled what I thought was my only subscription for Wall Street Journal on my iPhone on 8/13/2022. Another bank charge then appeared on 8/25/2022 for same digital service. I immediately called their support only to find I had two subscriptions: One direct and one through Apple. They then used the opportunity to try to up-sell me on a special offer in order not to cancel. I rejected their up-sell tactic and canceled what they referred to as my direct subscription (which had a cancel anytime provision.) They then refused to refund money for the cancel subscription's pending month. They now claim : "Please be advised that the Terms and Conditions explicitly accepted by the customer during the sign-up process state that all subscriptions will renew automatically until the subscription is cancelled by telephone." Apparently that language is buried in some fine print when signing up and its objective is to make a final offer you cannot refuse. Cancel anytime, in my mind does NOT mean cancel and pay a remaining month after we try to up-sell. Cancel anytime means cancel NOW and pay only for services rendered. I have not used there digital media services for months or years. Any respectable company will refund a canceled subscription if you notify them within a day or two of the bank charge. I guess that is asking too much from Dow Jones

On January 5, 2022 I subscribed to the weekend print edition of the Wall Street Journal. I immediately received a confirmation email acknowledging the subscription and Order ID: ***. Delivery was supposed to begin within 5-7 days. However, I have never received a single print copy of the *** The *** has missed all 10 of the 10 weeks my subscription has been active. I have reported the missed deliveries online and by phone so many times now I can't even remember all of them. The *** keeps records of all my contacts and does not dispute that I have a subscription or that I continue to report missed deliveries. In response to my electronic complaints, I receive automated email apologies, an occasional email signed with a person's first name (no full names). Responses to my phone calls have been equally unrewarding. I've been told the problem is being "investigated" and has been "escalated" ... but still no newspaper. How much "investigation" can this situation possibly require? A human being needs to get involved, talk to the delivery people in ***, and ensure there is follow-up and delivery of a newspaper to me. The *** does not seem to care and depends on automated electronic messaging to communicate. I would like a meaningful explanation as to the reason for so many missed deliveries and, obviously, I need to start receiving a print edition newspaper every Saturday morning.

In February, I paid for a 1 year subscription to a weekly financial paper. By September, deliveries ceased. I reached out to their customer service repeatedly and followed up with emails and a mailed letter, all without response. Even after speaking to a supervisor who promised action, I received no call back. After 38 weeks without delivery, I demanded a refund, but they only offered to extend the subscription, which is futile without actual deliveries. I'm prepared to provide payment proof and find their business practices unacceptable.

Bait and Switch ~ I signed up for a subscription with WSJ.com sometime in the past. I assume it was Jan 2021 because I can't find any payments beyond that time. I do not recall signing up for a promotion and I have no details regarding that within my account or via email. I tried to cancel a couple of times last year and was told someone would respond within 24 hours. There is no way to cancel within the account. There is a section that says Manage Subscription but all it provides is a way to update the payment method. I could not find a number to call. This morning, 1/20/22, I saw a charge for $41.33 for WSJ. I went to see what the charge was for and saw it was for WSJ.com subscription. I checked my emails to see if I missed something saying the amount would be different. I searched and searched and finally found a phone number to call. Three phone calls later, I'm being told I can't get a refund and that information is in the subscriber agreement. I asked where to find it within my account and the supervisor said it's not in the account, it's out on the main website. So it's a generic agreement that isn't provided to subscribers in addition to not being sent a reminder for promotions.I am disputing this $41.33, requesting a full refund and to be removed from any and all advertisements and promotions from everything related to WSJ. I'm in shock that this is their normal business process. I do not have any attachments as WSJ did not provide any communications regarding this supposed promotional offer. It appears I needed to go to their website to "find" it. But they don't send the subscriber any info.

We purchased our home in September 1, 2022. The previous homeowner had a subscription to the wall street journal. When we bought the house the paper continued to get delivered to us. We figured it was just delayed getting forwarded to the subscribers new address. After roughly a month I called the wall street journal to ask them to stop delivering the paper to our house since if we don't grab it for a few days it can make our home look like we're not home and thus be a security risk as it may invite thieves? The agent sounded like they understood and the paper stopped coming for a couple weeks. But then a month ago it started coming everyday again. So I called back to the wall street journal again to ask them to cancel it getting delivered to us. They said they couldn't stop the delivery since we're not the subscriber. I again made it clear the subscriber no longer owns this home and/or lives here and we wish for it to stop being delivered. The agent said they couldn't cancel it. And we've continued to get the paper delivered everyday. It continues to pile up at times and thus make it look like we're not home and thus could invite thieves. So please get this delivery to STOP coming to our house. It just gets thrown away.While I filled it out earlier in this form to submit my complaint, here is my address again just to make sure y'all can get it stopped*** The previous account subscriber was either *** or ***. But again they sold this house and no longer live here. Please make the wall street journal (and any others... ***) stop. Thank you!

My complaint is about a paper subscription service. My husband has been a subscriber for years with no delivery issues. Since 2022, the delivery of his newspapers, including the Wall Street Journal, has been erratic. I've lodged multiple complaints with the respective services. Recently, one newspaper resumed its daily delivery, but the other remains undelivered. The latter is a weekly publication, expected on Mondays or the following day if Monday is a holiday. In the past 10 weeks, it arrived only four times, once a week late. Delivery failures occurred on multiple dates. We expect the papers to arrive on the day they are published, as they did before. Late weekly editions are not helpful. So far, I've only received apologies, but I want timely delivery and an explanation for these issues.

am supposed to be receiving the Wall Street Journal every day for home delivery. It should not be that hard to do so, but it apparently is. Ever since I got back to Minneapolis in mid May, I have only received 2 papers. Let me say that again. 2 papers, out of 3.5 weeks. Now yes, there were riots and protests for some of these days. I totally understand how that could alter the delivery process and cause some issues. I stand with the protesters, I get it. That is not the issue. The delivery concerns go back well before the protests and continue while the curfew is over. Even during the protests, they told me that delivery would still occur, just later. After about 18 calls on the phone, they have completely lied to me every single time about how they have "escalated this" or "we have investigated your issue." It is all such a load of *** It DOES NOT take much effort to get a paper to a driveway. It does NOT take 3 weeks of investigation from carrier, to manager, to circulation department, to president of circulation (yes they told me it's going to the president of circulation). This could have very well been solved by someone going, "bring this paper to this door also." Unless there actually is some rocket science process, I have been lied to every single day for 3 weeks. In addition, I was told that they gave my number to the supervisor and I would be called today to settle the issue. Guess who did not call me! I am tired of receiving credit for a day, I want the damn paper that I am paying for. Stop lying to me, nobody has escalated anything! I went from happy customer who never dreamed of cancelling to cancelling after this month unless they figure it out. It blows my mind how Americas biggest newspaper is so pathetic in terms of delivery.

The *** charged me originally at a $4/month rate for a digital subscription. I was under the impression that my access had been removed as I had tried to log into my account several times in the last months, and eventually gave up assuming that my account was no longer active. I found a charge this morning for $39/month, which after talking with ***, I realize has been charged since Nov 2021 every month, totaling around $200+ in the six months since the expiration of the $4/month period. *** was very clear that all of this was spelled out in the original agreement in fine print, and that they were not required to notify me at the end of the original one year period. The $39/month is also clearly a predatory rate. They constantly offer discounts that make the effective rate at least 50% below this old, ridiculous digital content rate. This is completely predatory behavior by the ***. I emphasized that I had been a member of their content on and off for the last few decades, and that if they refused to refund any of the months in the last 6 months, which they did, that I would never be a future subscriber. While I am certain that they had me sign some 10 page document when I initially signed up for the one-year service, there was zero attempt to verify that when the rate moved from $4/month to $39/month, that I was notified. This is PREDATORY behavior by a company that knows better. They can clearly see that I have have not accessed the material at all in the six month period and still refused to act. I believe this company should not be allowed to make this kind of "deal" with customers. It is completely dishonest, and I've never heard of a company taking such a hard stance when confronted in a nice way -- which is how I started. I would appreciate the ComplaintsBoard.com taking companies like this with predatory marketing behavior to court to resolve this kind of unacceptable customer gouging.

My subscription ran out approx Oct 21, 2021. I tried to cancel it online. They would not allow it. I have no phone. It didn't state anywhere in my subscription I had to CALL. So I could not cancel. I went to the live chat many times and they told me to call to cancel . I couldn't. I am disabled, live alone and do not have a phone most days. So I had to wait until someone showed up with a phone. So I cancelled a couple days later when I got a phone. I then left town. I came back and there were papers stacked up all over my porch and my creidt card has been charged! I told the girl on the phone to cancel IMMEDIATLEY as I needed that money for food. She assured me it would be cancelled immediately and my card wouldn't be charged. I called on Oct 25 and I should n't have owed anything since I had many delivery issues so it was extended. So from Oct 22 to 25 is 2 days of paper. I had more than that in credit. So I called again when I got home and saw the papers stacked up. They won't give my money back. I live on a busy street and that showed everyone in town nobody was here! She said they couldn't stop it. Well, the delivery driver comes at 3am and has blue flashing lights. So every night when he came i thought it was cops coming to help rob my house again. So they FIANLLY stopped delivery since it was messing with my heart failure w/ flashing lights in my face every night. So I didn't even get the paper I WAS charged for that I didn't want and was told I would not get to begin with. Their customer service utilizes people whose first language is not English and they are hard to understand. Tehe woman kept saying she understood me but it's obvious she didn't. This has caused me to go witout food, affected my heart and blood pressure when I have heart failure with flashing lights in my face and now affected my carpal tunnel having to write this. I want my money back and for this company to give me extra for all this hassle because they hire cheap labor who dont undert