Dr. Green
Reviews and Complaints

Agreed, I singed up with them yesterday but after reading all the comments on internet, I have called them to cancel she was latterly started harassing who will care about your lawn, etc. I was like what? thanks for sharing experience

Totally agree. Applications I didn't agree to and then BAM! About 20 harassing phone calls about how I owe them. Had to get management involved. They have many complaints against them on other sites and the fertilizer isn't all that good.

Still facing same issues mentioned above 7 years later from this thread and I am shocked to learn they continue to use same business practice and get away with it. PLEASE BEWARE OF THIS COMPANY THEY WILL GET YOU IN A CONTRACT AND YOU WILL NEVER BE ABLE TO GET OUT. They say on the bill you can call to cancel anytime but when you call their rep tells you they will put a note on file and you will not be billed and sure enough you will get a bill in the mail. What consumer agency can you report them to ... I am concerned as they keep harassing my parents with calls and collection notice and will not even confirm to us that they are cancelling the service.

Please beware of this company. Even if you take their sales call, they assume you have said yes and then start sending bills. This is what happened with me. I received a call from their sales, I listened and then told them to send an email with details for me to make a decision. I never received email, but started receiving their bills. I objected but they are still aggressive and making aggressive collection calls.
This company has very bad sales practices.

Dr Green tried to charge me for a service they never did. When I asked for a proof, they said they have to check their GPS and will call me back. I've talked to at least 5 different agents, but never heard from any of them. After 6 weeks, the only thing I got from them was an over due invoice. Finally, I told them either they provide me an evidence of their service or I will file a complaint on BBB. On my last conversation with them, they dismiss the charge. However, I made sure I recorded every single calls with them (date, time, agent, details) and I captured the last conversation on Voice Recorder.

I totally agree. We paid them cash for one year's services before we sold our house. Their service was very bad, did not improve our lawn at all. We sold the house that year and moved to a different province. Dr. Green start calling us next year for more money. They will not stop calling even after we told them we don't live there and we did not sign any contract. They are running a scam business. They call every day, including weekends, to harass us (including threatening to ruin our credit). Even though we never signed a contract, they will not stop calling. They even brag about harassment saying we will not stop calling until you pay us. They have hired more people to harass their clients than they have actual workers to work on lawns.

Marina (Calgary)
All complaints exactly match our situation. They "caught" us too and keep bugging with their bills and threats. We had a contract in 2013 and were unhappy with them charging us for something they were supposed to do as it was included in the contract. We clearly expressed our refusal to continue services in 2014 on the phone and they still came without notice and left the bill. Sure they did not confess they had our cancellation and they know well that average people do not start relation with company with filing every word and asking the names of the representatives or cancellation number etc. We already had the second bill while we were abroad and I do not know how not to pay them and not to have troubles with credit history. If somebody knows how to fight these poachers - could you please advise?

Last summer 2013 we have
signed up for the lawn treatment, and provided the company with 3 post-dated
cheques. We have made a note this service was only required for that season. At
the end of the season I did try to call Dr. Green Services to cancel the
service for the next year, but it was extremely hard to get someone on the
phone. I've finally succeeded in reaching someone in February, and just advised
we wanted to discontinue their services. I had no idea I was supposed to
require a confirmation number for this cancellation notice!
This spring of
2014, their company rep called us to advise they were scheduling some services
in our area and wanted to book it for us, too. I advised we were not interested
to continue this service and the guy agreed. There were also other door-to-door
representatives a couple of weeks later that tried to sign me up, but I've
reiterated we did not want to. So, in May 2014 I came home to discover a bill
hanging on my door handle for some service completed on our lawn. This is
weird, as the company used to notify me beforehand to advise of the upcoming
service. Well, not this time, since if I had received it I would've contacted
them to stop it. So, I called the company immediately telling them the whole
story of my attempts to stop the services with Dr. Green, and the
representative on the line said they had no record of my calls to them, and also
"was surprised" I had not been notified of the service. I have also
mentioned to the representative that I would not pay for this bill as I simply
had no budget to pay for the bill, as I was staying home on a mat.leave, our
earnings have dropped, and literally I was struggling to feed my kids, and that
was the whole reason why I didn't want the lawn care for this season. The rep
seemed to be convinced, and she even provided me with the cancellation
confirmation number. Since then I had to have phone conversations two more
times with different customer service representatives where I had to repeat all
the story over and over again. They all seemed to be satisfied with it, and I
have not heard from the company for a while, till I received a statement in my mailbox,
which not only included the "outstanding" amount but also interest on
it for non-payment. They have as well sent the same statement to my e-mail.

This is just a very sneaky and dirty way of conducting business, Dr. Green!
Really, I had much more things to do rather than wasting my time on the phone
trying to get someone or cancelling the service. Why did I even bother to do
that since nobody listens, and when I think everything is settled you attack me
with even higher amounts to be paid?

I'm also in the same boat in Calgary, I cancelled them last year yet they came back like an std. and I was billed for it, I stupidly paid them and reiterated for them to cancel the contract. Three weeks ago I received a phone call from them indicating they had scheduled my lawn service and again I told them no as I had cancelled service and told them if they performed this service I would be filing criminal trespass charges against them. Apparently this did not sink in, as today they performed the service and managed to get it mostly on my back deck. I called them to complain and they hung up on me not once but three times. I will be speaking to the police on Tuesday to file on them I am not paying those ### one more red cent. I will most likely post a sign on my front yard indicating what these thieving ### have been up to.

I appreciate the intel on Dr. Green, as they just came to my door, got my cc number, without 3 digit security code (spidey senses kicked in). After these and other reviews I have decided against using this company. I called my cc company and advised them of the situation. They said without the code I shouldn't worry, but I do, how hard is it to come up with those 3 numbers. They said should they charge my cc they will put a block on it and send me a new card. Feel better now.

Rip-off. Trying to provide service which they are unable to provide, after I already canceled. Several times they still would come and do some work on the lawn. I called and told them I did not order any further service and I am not going to pay. Till now the bills keep coming, I am thinking about seeking some legal action against them. Unsolicited service, fraudulent billing practice.

This company doesn't even have a business street address for itself on it's own webpage. What does that tell you people?

sigh*

About 4 or 5 years ago I applied for employment to Dr Green for what appeared to be a professional company with a decent paying position of employment. I went to the employment interview when Dr Green was in the SE of Calgary. I met the owner's son and his father was there and they were talking and my first impressions where they were aggressive scummy, scheming swindlers that would short any employee and profess to be the good guys to all others. I should have trusted my gut feeling at that time but I didn't trust it yet at that stage in my life. The owner advised his son in a low voice that this was too good of a opportunity and to do as the father had taught him to do to people like me. I figured they were discussing me as a employee to be interviewed and later I suspected the father was advising to follow the instruction in abusing other males and using the position in the company to do that and to cause delays, interruption and confusion that would waste some time of my life.

The result of the entire application process was constant run-around, a apparent bait and switch in that the position I applied for was available but the owner's son the manager wanted me for another position and would not let me be interviewed for the position I applied for because he wanted me to accept a commission position that I clearly stated in my application that I didn't want. The owner's son repetitively telephoned me for weeks with assumptive comments as if I had accepted a commision job and would be meeting the sales team and heading out the next day with them. The owner's son the manager repetitively over weeks advised me to call him about the position I had originally applied for and when I telephoned I heard him in the background advising his employee to tell me to call back again and this went on for about 3 weeks and it was very time consuming for me and I had other employment search activities that he was causing to be held up and delayed in their progress and the owner's son at Dr Green was apparently abusing me and intentionally wasting my time because he was displeased with me and maybe he has some sort of psychopathic personality and was controlling me because of that.

Then... about 4 to 5 years later I had a roommate and he was a landscaping guy and he went to work for this company and the owner's son apparently had a file folder on me stored in his filing cabinet, he had all the documents I emailed or faxed to him for the employment application about several years before and the owner's son was bad mouthing me, apparently slandering my name, gloating that he has a file on m, that he continually updates it any time he gets more information and that he's been tracking me. I was advised that the owner's son was very creepy and bizarre and that I should go discuss this with the owner's son and clear up the matters of him apparently stalking me and holding private employment application documents and other things he documented about me for more than 6 months after the application was received by Dr Green.

What kind of person apparently does this?

This person apparently is the sort that uses his supposedly professional and reputable position in the business to acquire and stockpile resumes from people. Then he apparently retains these employment application documents for near 4 or maybe 5 years years and he uses them to apparently cause harm to the person that simply applied for a position of employment and was not looking for any problems, abuse, creepy slanderous politics and maybe even stalking. The creepy arrogant gloating 4 to 5 years after the employment application, after never seeing or hearing from the person that originally applied is simply creepy, arrogant, gloating, abusive and apparently the activity of a stalker.

I can't recommend this company, it's owner or this specific son to anybody for anything and I simply think they are to be avoided because they are a security threat.

I am having the EXACT same problem with Dr Green. I specifically told them that we didn't like the job they did last year and DID NOT want their services again this year. They are now threatening to send $365.15 to collections. I will not pay this because we decided to care for the lawn ourselves this year and spend countless hours aerating, overseeding, fertilizing and watering it...we SHOULD NOT have to pay for the supposed services they gave us that we have no proof of them even doing!