Menu
For Business Write a review File a complaint
Drake Heating and Air Customer Service Phone, Email, Contacts

Drake Heating and Air
Reviews and Complaints

www.drakeheatingandair.com

Learn how the rating is calculated

5.0 16 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Drake Heating and Air Reviews 16

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air We are very pleased with our recent purchase

We are very pleased with our recent purchase. We did not call on Drake first as they did not do the install on our aging system. I guess that company did not want our business. Did not ever return our calls. Drake went over and beyond as far as taking care of us and getting us by before our new install could take place. Very helpful and answered all our concerns. Everyone from our first meeting to the installers were top notch!

Read full review of Drake Heating and Air and 4 comments
Hide full review
4 comments
Add a comment
D
D
D. Lehner
Verified customer This complaint was posted by a verified customer. Learn more

Jared was on time, very professional and explained everything. He didn't rush and was very nice. Melissa

K
K
K. Stiedemann
Verified customer This complaint was posted by a verified customer. Learn more

the Technician (Thomas) was friendly, professional, and knowledgeable. He was considerate when coming into the house out of the rain. He pointed out the problem with the unit and explained the option to repair versus replace. I would recommend to anyone!

A
A
A. Von
Verified customer This complaint was posted by a verified customer. Learn more

Drake Heating & Air installers Josh and Isaac are incredible at what they do. The professionalism, knowledge, and courteousness they brought to this job of installing our new AC/Furnace and tankless water heater was the best I have ever experienced. I highly recommend Drake Heating & Air! We have used them for the last 12 years and we will never leave them. And if I were you and need them, ask for either Josh or Isaac…. Or both of them if the job calls for it. I'm very cautious leaving feedback on the internet, but this is well worth my time to post the awesome job that they did. -Brett

M
M
M. Mosciski
Verified customer This complaint was posted by a verified customer. Learn more

My tech Tommy was absolutely fantastic! Friendly, professional and knowledgeable, and got my new HVAC system installed in a lot less time than I ever imagined a job that big would take! My house really feels like home now thanks to Tommy and Jeff. Thanks guys! I can run my new system in a much more comfortable and safer environment because of my Drake technicians being so awesome!

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air The initial appt was at our house

The initial appt was at our house. All choices and costs were given in writing. The price never varied. The Drake team always showed up for their appointments, they were courteous and answered all questions. The team never left a mess. Tom was over our new construction project and was very knowledgeable and patient when explaining anything we were not understanding. We were very satisfied with Tom and the team and highly recommend Drake Heating and Air.

Read full review of Drake Heating and Air and 4 comments
Hide full review
4 comments
Add a comment
R
R
R. Raynor
Verified customer This complaint was posted by a verified customer. Learn more

Isiah Pritchard was polite, friendly, and knowledgeable. He installed a new furnace and ac unit in my home d/t the old ac unit finally bit the dust. He and his partner worked all day to remove the old and install the new very efficiently. Afterwards Isiah explained exactly what had been done and how things should work. I will highly recommend Drake Heating and Air and give them a big thumbs up. I apologize for not remembering the name of the man working with Isiah. He also was very polite, friendly and knowledgeable. Thank you so much for your service.

K
K
K. Morar
Verified customer This complaint was posted by a verified customer. Learn more

Thank you Drake Heating & Air! You did a wonderful job and I couldn't be more pleased! I couldn't believe how nice everyone was, as nice as their messages, which was really nice to deal with. Makes me smile that they answer their phones that way! Everything was done to the tee and I appreciate the honesty and loyalty that Drake Heating & Air has to their customers. That says a lot, especially these days! My air conditioner is great...everyone that I dealt with did a terrific job! My referrals to anyone who needs one, go directly to them! Much appreciated and thank you again. Linda H.

G
G
G. Hirthe
Verified customer This complaint was posted by a verified customer. Learn more

Great service. Very satisfied. I'm a man of few words.

A
A
A. Shanahan
Verified customer This complaint was posted by a verified customer. Learn more

Got out here in a hurry when I needed them after a storm! All the guys have been great so far.

ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Once again Drake service has come through in the clutch

Once again Drake service has come through in the clutch. My AC went out right at the end of my one warranty. I called early on Monday and yet that morning, They came out, found the problem quickly and went right to work. He fixed the problem and also was able to complete my annual checkup. I have been with Drake since 2008 now and they have always been very responsive and efficient. Their employees have always been courteous and respectful. Great service!

Read full review of Drake Heating and Air and 4 comments
Hide full review
4 comments
Add a comment
M
M
M. Pfannerstill
Verified customer This complaint was posted by a verified customer. Learn more

We have used Drake for HVAC services over 10 years for one of our Rentals as well as our own house. They have always been very professional and timely in meeting our service needs. I recommend Drake Heating and Air for anyone looking for a great provider of HVAC services. Thanks Drake for your superior services!

L
L
L. Marvin
Verified customer This complaint was posted by a verified customer. Learn more

Mike did a great job with the service call on our heating air systems.

T
T
T. Hudson
Verified customer This complaint was posted by a verified customer. Learn more

I am VERY IMPRESSED with the service I received today. My tech was polite, professional, skilled, and educational for me. Casey took his time and made sure that every aspect of the service was thoroughly and properly completed. He is to be congratulated, and is CERTAINLY a valued asset to Drake Heating and Air! Thanks again, Casey!

J
J
J. Kshlerin
Verified customer This complaint was posted by a verified customer. Learn more

We would definitely recommend Drake Heating and Air. We no more than called for an estimate and Anthony pulled into our driveway. He was very thorough and explained to us all that was needed as well as the cost. And the installation crew was able to start and complete the job in one day which was 4 or 5 days after the estimate. The installers worked very hard for 9 hours and the new heating and air system was installed and working wonderfully. There was one small sound problem the next morning and Anthony came that same day and fixed the problem. As I said, we would highly recommend Drake Heating and Air to family, friends, and neighbors.

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Drake Heating and Air went above and beyond to help me out when my AC quit working

Drake Heating and Air went above and beyond to help me out when my AC quit working. The technician and office staff were very knowledgeable and helpful. Once the part needed to fix my unit was in, work was completed in a timely manner, which I was thankful for due to the rising temperatures! This company knows how to treat their customers for a very satisfactory experience. I would highly recommend Drake for AC and heating needs, as well as their membership service!

Read full review of Drake Heating and Air and 4 comments
Hide full review
4 comments
Add a comment
J
J
J. Schumm
Verified customer This complaint was posted by a verified customer. Learn more

Kevin was very professional and thorough along with being pleasant and polite.

T
T
T. Weimann
Verified customer This complaint was posted by a verified customer. Learn more

Anthony was very personable and professional. He was extremely thorough and took the time to answer all of my questions and offered solutions.

M
M
M. Cummings
Verified customer This complaint was posted by a verified customer. Learn more

I would recommend Drake Heating and Air . I needed a furnace they offered several options. The service I received was prompt and courteous. I would definitely recommend Drake Heating and Air

A
A
A. Zboncak
Verified customer This complaint was posted by a verified customer. Learn more

Outstanding service and price. Josh the lead technician did an outstanding job keep us informed and explain everything to us all the way through with new ductwork and new furnace 10 stars minimum

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Knowledgeable technician and thorough inspection of our furnace

Knowledgeable technician and thorough inspection of our furnace. TJ was great, I really appreciate how thoroughly he checked out the issue with our furnace. He didn't have to let us know that we could've potentially been fatally exposed to Co2 but he did, and now I feel more aware about our safety, and confident in our decision to replace the entire unit. He also went the extra mile to check with Synchrony and see if they would increase the amount we were approved for to finance the new furnace and ac unit. Thanks TJ!

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Isiah Pritchard was polite, friendly, and knowledgeable

Isiah Pritchard was polite, friendly, and knowledgeable. He installed a new furnace and ac unit in my home d/t the old ac unit finally bit the dust. He and his partner worked all day to remove the old and install the new very efficiently. Afterwards Isiah explained exactly what had been done and how things should work. I will highly recommend Drake Heating and Air and give them a big thumbs up. I apologize for not remembering the name of the man working with Isiah. He also was very polite, friendly and knowledgeable. Thank you so much for your service.

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Thank you Drake Heating & Air!

Thank you Drake Heating & Air! You did a wonderful job and I couldn't be more pleased! I couldn't believe how nice everyone was, as nice as their messages, which was really nice to deal with. Makes me smile that they answer their phones that way! Everything was done to the tee and I appreciate the honesty and loyalty that Drake Heating & Air has to their customers. That says a lot, especially these days! My air conditioner is great...everyone that I dealt with did a terrific job! My referrals to anyone who needs one, go directly to them! Much appreciated and thank you again. Linda H.

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Drake Heating & Air installers Josh and Isaac are incredible at what they do

Drake Heating & Air installers Josh and Isaac are incredible at what they do. The professionalism, knowledge, and courteousness they brought to this job of installing our new AC/Furnace and tankless water heater was the best I have ever experienced. I highly recommend Drake Heating & Air! We have used them for the last 12 years and we will never leave them. And if I were you and need them, ask for either Josh or Isaac…. Or both of them if the job calls for it. I'm very cautious leaving feedback on the internet, but this is well worth my time to post the awesome job that they did. -Brett

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air My AC stopped working during a holiday weekend - I tried and left messages with several places over the course of a few days

My AC stopped working during a holiday weekend - I tried and left messages with several places over the course of a few days... expecting there to be a delay. I tried Drake - and not only was I able to talk to someone, but they had a tech sent out the next day. Arrived exactly on time - did not stay over the quoted time period. - Michael was friendly, efficient, and respectful. My AC unit needed more work than I initially thought it would... but Michael provided me several choices with different price tiers and financing options. Overall, making it easy and taking away some of the stress of new homeownership. Would definitely recommend.

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air We would definitely recommend Drake Heating and Air

We would definitely recommend Drake Heating and Air. We no more than called for an estimate and Anthony pulled into our driveway. He was very thorough and explained to us all that was needed as well as the cost. And the installation crew was able to start and complete the job in one day which was 4 or 5 days after the estimate. The installers worked very hard for 9 hours and the new heating and air system was installed and working wonderfully. There was one small sound problem the next morning and Anthony came that same day and fixed the problem. As I said, we would highly recommend Drake Heating and Air to family, friends, and neighbors.

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Our technician from Drake heating and air was efficient friendly and after looking at the services we had signed up for determine that some of

Our technician from Drake heating and air was efficient friendly and after looking at the services we had signed up for determine that some of them could wait and we're not necessary at this time. I really appreciate the fact that they are not going to pressure sale anything that they do and will be honest and say nope this can wait let's do this in two years. Also they made sure that we knew that the service we had done would need maintenance every couple of years and said yeah most people do it this many years this is what we recommend just so that you know. I highly recommend Drake state heating and air to anyone who needs a new furnace or air conditioning or wants to have their current system checked.

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air We have been a customer of Drake for several years

We have been a customer of Drake for several years. Ordered a home generator in August . Drake was very good about keeping us informed about when it would be received by them because of the pandemic. We were notified that our home generator was here and scheduled installation in April,2021. The technicians, Chris and Isaiah, were professional and hard working. It was a challenging installations and they did an excellent job. They provided extensive information and directions for its operations. Also tested the system with a simulated power outage so we could experience the sound of the generator before an actual one. Thank you Drake for the peace of mind we now have after experiencing the Memorial Day tornado.

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Mike came out to assess our air conditioning issues

Mike came out to assess our air conditioning issues. He did a great job explaining every thing and did not feel like he was pressuring us into getting new equipment even though that's what we needed. (Our system was 20 years old and original to the house.) He came back and installed a window unit to help us until they could get our replacement installed. It was extremely hot so the window unit was so appreciated. Tom and Lee came to replace our heating and air. They were at our house promptly and went right to work, working all day in the blazing heat. They did a great job and cleaned up after themselves. They provided amazing and courteous customer service. We really appreciated all they did and how well they accomplished it.

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air We had Drake Heating and Air come out and replace our furnace and AC unit and we got an amazing deal!

We had Drake Heating and Air come out and replace our furnace and AC unit and we got an amazing deal! Everyone from the sales rep to the installers were very professional and customer service friendly! We felt at ease and what started as a quote turned quickly into a sale! About 2 weeks after the install we were surprised by the best gift of chocolates (shaped like tools, a furnace and a thermostat) it definitely added a special touch and made us feel like valued customers! They worked well with our schedules and did an amazing job! The furnace and AC are beautiful but the service and kindness they provided meant even more! I would recommend this company to anyone looking to upgrade there HVAC systems in a heart beat! Thank you so much for allowing us to use your service!

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air Drake was able to get to me before others I called and since I had no A/C I needed the quickest service I could get

Drake was able to get to me before others I called and since I had no A/C I needed the quickest service I could get. The salesman came as scheduled, was very polite and reasonably knowledgeable. Once we determined what was required, there was a wait to get appropriate parts. The installation was scheduled and the service techs arrived as set up. There were a couple of issues with the equipment originally contracted but that was solved satisfactorily and the original installation date was kept. Once the techs started there were a couple of issues as the work progressed and were resolved quickly and satisfactorily. (Not uncommon once work begins and unknown issues discovered.) Drake provided refund of monies where a part was not needed and one part had to be switched to a different that was lower in cost. The techs were very good and efficient in installing, They kept things neat and clean. I am very satisfied with all from the office staff,salesman, and installers. I gave a 4 star because I rarely give 5 stars until I have some time with the new product to see how well it works and how long it lasts. I would not hesitate to recommend Drake to others.

Read full review of Drake Heating and Air
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Drake Heating and Air We recently replaced our furnace and air conditioner systems, and we couldn't be any happier with our service from Drake Heating & Air

We recently replaced our furnace and air conditioner systems, and we couldn't be any happier with our service from Drake Heating & Air. We contacted several HVAC businesses for quotes and to see what our options were. Drake, by far, had the friendliest customer service department out of all of the businesses that we spoke to. The people that we spoke to on the phone were very friendly, helpful, and knowledgeable. They made our appointment within a very reasonable timeframe, and the process of receiving a quote was very timely and easy. Steve came out to our house and went through the entire process with us. He answered all of our questions at the appointment, and when I had further questions, he spent time speaking with me over the phone and made sure that we had all of our questions answered. They scheduled our furnace and air conditioner replacement quickly, and the work performed went exactly as they explained it would. The technicians were very friendly and knowledgable. They showed up first thing in the morning and worked throughout the entire day without any delays. They were very respectful of our house and left it at the end of the day as clean as it was when they arrived. Tom explained each day what was going to be accomplished and answered any questions that we had. He was very professional and friendly, and he made sure that we were satisfied with their work before they left for the day. Drake Heating and Air was a pleasure to work with, and they have earned all of our future business.

Read full review of Drake Heating and Air
Hide full review

Drake Heating and Air Complaints 0

Looks like Drake Heating and Air has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Drake Heating and Air, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Drake Heating and Air Legit?

Drake Heating and Air earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Drake Heating and Air stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Drake Heating and Air's reputation as a trustworthy leader in their field. Customers can rely on Drake Heating and Air's services, assured they're dealing with a highly reputable and fully legitimate company.

Drake Heating and Air has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Drakeheatingandair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Drakeheatingandair.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

About Drake Heating and Air

Screenshot Drake Heating and Air
Drake Heating and Air, a reputable HVAC company, offers a wide range of heating and cooling services to residential and commercial clients. With their team of skilled technicians, they specialize in HVAC installation, repair, and maintenance. Whether you need a new air conditioning system or want to ensure your furnace is running efficiently, Drake Heating and Air has got you covered. Their commitment to customer satisfaction and quality workmanship sets them apart in the industry. Visit their website, drakeheatingandair.com, to learn more about their services and schedule an appointment today.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Drake Heating and Air Contacts

  2. Drake Heating and Air phone numbers
    +1 (937) 472-0640
    +1 (937) 472-0640
    Click up if you have successfully reached Drake Heating and Air by calling +1 (937) 472-0640 phone number 0 0 users reported that they have successfully reached Drake Heating and Air by calling +1 (937) 472-0640 phone number Click down if you have unsuccessfully reached Drake Heating and Air by calling +1 (937) 472-0640 phone number 0 0 users reported that they have UNsuccessfully reached Drake Heating and Air by calling +1 (937) 472-0640 phone number
  3. Drake Heating and Air address
    1417 E. Main St., Eaton, Ohio, 45320, United States
  4. Drake Heating and Air social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.