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Dream Products
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2.7 2 Reviews 71 Complaints
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Dream Products Complaints 71

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12:27 pm EDT
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The clothing I ordered was way too small. The instructions to return said to put it in the original packaging, however, the packaging had to be cut open to get products out. I tried to send it back but postal carrier refused to take it. I tried to call but the customer service had me on hold forever, on my cell phone. They have no toll free number to call...

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8:41 am EDT
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I ordered the Resurrection Plant. WHAT A RIP-OFF. never did turn green, grow or anything. I think you should refund my money. I will not order anything else from you.

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2:00 pm EDT
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I am the Vice President at Dream Products and was very distressed to see the complaints listed here. We ship thousands and thousands of orders every day and recognize that occasionally a mistake will be made. However, each and every one of our customers are vitally important to us. Anyone who is not satisfied should call our customer service dept TOLL FREE...

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9:33 pm EDT
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I purchased Anti Arthritis Health Glove on 05/22/08 which cost $12.97 and later returned it to exchange for Arthritis Wrist Support which cost only $9.95, I have received the exchanged item but the company has not issued me a refund of $3.00 until todate.

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J
9:51 am EDT
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I had to make 3 long distance calls on my nickel and on the phone for 10 minutes holding. Then when I got someone to talk to she was very rude when I said I was frustrated by how many times I had to call and how long I had to wait. When I said I would send them the long distance charges because it was their fault they did not return my money, she said we...

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J
11:52 am EDT

Dream Products Place order on 5-27-08, check has cleared my back but still no product

I placed an order and mailed my check in the amount of $31.91 on 5-21-08 and as of this date havenot received products or notice of company mailing the product. My check has cleared my bank account.

WHAT'S THE PROBLE M ?

jOYCE jACKSON

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zookeeper13
Yelm, US
Jul 31, 2009 5:47 am EDT

Terry, you do know that Shipwreck Beads, off the I5 Exit to Martin Way in Lacy (turn right instead of left), is the world's largest bead store, don't you? I buy enormous quantities of magnetic hematite there for what can only be described as rock bottom prices!

Please check it out. And best wishes!

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Donna Caruso
Nov 12, 2008 8:29 am EST

I placed an order for anti-arthritis health glove for $12.97 on 9/26/08, my check cleared shortly after that date and as of 11/12/08 I have not received the product. I am very disappointed in Dream Products and feel they should be responsible for either returning the money or sending the item; otherwise, they are FRAUDS. I will not recommend their items to ANYONE.

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Terry C Wilson
Oct 04, 2008 10:30 pm EDT

Hi, I'm Terry.C.Wilson@att.net and ordered a magnetic hematite for $9.97. Could have been 6 months ago. I might have ordered two. Not sure if one was free.
The magnetic hematite didn't show up at my door.
Terry C Wilson
7333 6th Ave #7
Tacoma WA 98406
[protected] phone
Thank you

Terry Wilson

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pat fell
Jul 28, 2008 6:40 pm EDT

i ordered product from dreamproductscatalog and have not received anything yet and they have the c.c. $. wheres my stuff.Pat Fell

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C
11:35 am EDT

Dream Products Items ordered, paid for and not received

I ordered and paid for 2 sports bras and have not received them yet. Ordered on may 5, please respond.

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Leila Pomerantz
US
Feb 20, 2017 10:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I think your system for trying to get information on an order is time consuming, and you can be sure this will be the last time I order anything from you.

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Leila Pomerantz
US
Feb 20, 2017 10:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I tried reaching a human being to check on my order of 2/7/2017. So far I have not been able to speak to a person to find a form to register my complaint. My order no is 5450307, address 1119 Huntington Lane, Safety Harbor, Florida 34695. [protected]. I anticipate an answer to this inquiry. L. J. Pomerantz

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Sheryl Otremba
US
Jan 06, 2017 2:58 pm EST

Your order date is Dec.23, I order 2 pairs of Nordic knit comfort boots size ladies XL . Came today Jan.6th but only one pair, I hope its in 2 packages.
I will be waiting for the other packages to show up in the next few days
Order# 83266 Customer # 8513172
Sheryl Otremba
5079 Copper Gate Dr
Grand Forks, ND [protected] thank you

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Carol Trala
Oct 04, 2008 8:24 am EDT

I ordered two security wallets and they arrived in a timely fashion and that's about all the good I can say. The first wallet started pulling apart within a couple of days. Thinking there may have been a defect in the wallet, I put it aside and started using the second one which started pulling apart almost immediately. I wrote the company Explaining my problem and never heard back from them. After reading the many complaint about this company I will not send these products back at my expense Knowing full well I'll not only be out the shipping cost but the cost of the wallets also with no merchandise to show for it. I can't believe they haven't been shut down yet.

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Linda Denninger
Chatsworth, US
Mar 05, 2009 7:45 pm EST

Hello. I am the Vice President at Dream Products and would like to address some of the comments on this board. First, anyone who is having an issue, please contact our customer service dept at [protected]. I have noticed shipping time seems to be an issue on many of these complaints. Please note that we ship through the US Post Office as a way of keeping our product costs low to the consumer. We ask that the customer allow at least 4 weeks for delivery of their product. In most cases it will arrive within 2 weeks from the time we ship it, however, sometimes it does take a little longer through the post office. Also, if you send cash or your order form is not filled out clearly, it definitely causes a delay in processing. If you mail in the order, you need to allow at least a week for us to receive and process that order. Our customers are very important to us and we will take care of any issue that you have. Please contact us if you need help with your order. Sylvia Avalos is our Customer Manager Manager, feel free to contact her at any time. Linda Denninger

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Marilyn Ecoff
Nov 24, 2008 5:09 pm EST

Mailed personal check for $15.64 on 11/5 and have never received product. (Men's slippers).
Will complain to newspaper for false ad, also the FTC. (probably to no avail)..

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Regina
Nashville, US
Feb 20, 2009 8:58 am EST

This is an update on my previous entry. I finally received my gloves yesterday afternoon (2/19/09) And I was told I would also be reimbursed for this item. I have read some recent entries of complaints on this company. I filed a complaint with the BBB and was surprised that I was the only complaint filed on the company? There are so many complaints on this site about this company. Why aren't more people complaining to the BBB?
The company did apologize, got my gloves to me and are supposed to reimburse for my trouble.

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Brenda Tripp
Cape Coral, US
Aug 03, 2016 4:57 am EDT

Ferury 5, 2011 I mailed an order form along with my check #2167 to cover puchase of a Doubl Security Zip Around Fan Wallet, receive second one FREE Also FREE SHPPING...

My check has been cashed and come back through my bank but still today 3/15/2011 still have not rceived the wallets.

Is this another SCAM company?

Unhappy customer,
Brenda Tripp

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Frances Collins
US
Jun 07, 2016 4:53 am EDT

Nov 6 2008 I ordered 2 pair of Indoor/outdoor Moccoasines from Dream Products Inc. To date I have not received the package.
My check has been cashed Nov 12 2008
I have called several times, the answer it went out the Nov 19, 2008 and this was Dec, I called several days ago they keep stating another week and here it is Dec 29, 2008. and nothing,
I am contacting the Consumer Affairs, the Better Business Bureau. This comapany is a sham.

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Jwint
US
Jun 07, 2016 4:53 am EDT

I received the 2 pairs of slipper socks I ordered. Free shipping-Great. (they don't tell you there's a $1.50 "processing fee")

They were very cheaply made and didn't fit even though they were the correct sizes for me and my wife (large). So, they said to send back for refund. However, the cost to send this junk back was $8.42. So I'm now out a total of $9.92 and have nothing to show for it. They won't pay return shipping or refund processing fee. BUYER BEWARE!
Guess I'm not the only one getting screwed by this disreputable company judging by all the complaints on this site. Wish I had gone here first.

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J
9:26 pm EDT
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After my Wife showed me this nice looking newspaper ad, advertising these great looking wallets (2 for 1), I went to the site on Apr 2, 08 to order them. The cost wasn't much, but it is the principle. These PPL claim to be in business for 25 yrs. so should know what the heck they are doing. I complained by email. They did respond, apologizing, saying that...

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D
1:09 pm EDT

Dream Products Did not receive mdse.

My check cleared my bank 2/25/08 to Dream Products for 19.94 for two swim suits. I called and was told they were shipped March 5th and to wait four weeks for delivery. I called again and was told to wait another week. It has been 10 weeks since my check cleared. I am put on hold each time I call. I cannot wait 30 minutes each time for no one to answer II want my money refunded.
I have seen some interesting items in the catalog they sent me (with an account number for me), but will not send them any more money.
Doris K.

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w84hy20
mt crawford, US
Apr 27, 2009 1:51 pm EDT

well, now that we all know that our money was taken, how the hell do we get it back? I live on $800.00 a month and have to account for every penny I spend. MONEY TAKEN 3-12-9 TODAY 4-27-9. No letters no excuses NOTHING
I got the advertisement and order form out of the coupon section of the newspaper; never thinking I would have to stop and ask myself " if I would recieve the product if I sent the money ahead of time." Sounds like the MOBSTERS are starting to get desperate. I use to think they had a little respect for themselves, but this must be a new low; even for them. No more Sorpranos for me!NO LETTERS< NOTHING
A shame a lousy bathing suit. I guess the other crooks will have to get my money! You know them Wal-mart. You know, I have nothing but time on my hands right now; maybe I should tract down the S.O.B. who cashed my check and see if some" REDNECk PURSWASION" won't at least get my money put into an offering plate somewhere. signed..Highly Pissed Off!

sorry Pastor Tim

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7:38 pm EDT

Dream Products Never received product!

My moms sent out a money order to dream products for 3 bras at the price of $21.91 a set it was sent out on jan 25th 2008. She never received the product so she called dream products and they told her she was not in the system. She called to trace the money order and they told her it was cashed. The money order was made out to dream products and was sent to 412 dream lane van nuys ca like it said on the order form. She calls and they tells her she is not in the system, somebody within the company had to have cashed the money order and we never received the product.

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karen wilcox
Cornell, US
Oct 15, 2013 2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I JUST SENT 2 ORDERS TO DRAM PRODUCTS. ONE IN SEPTEMBER AND ONE IN OCTOBER. HAVEN"T RECEIVED EITHER. SURE HOPE I GET WHAT I ORDERED. IT SURE IS A SHAME THAT PEOPLE HAVE TO GET TAKEN AND LOOSE OUT . DREAM PRODUCTS WILL SUFFER AND THE WORD WILL GET OUT ABOUT THEM. THANK YOU.. A WISCONSINITE..

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lori crist
New Carlisle, US
Mar 04, 2009 11:02 am EST

I want to know who I can contact about dream products .Some one has to be able to stop them . They took money off my credit card . I did not recive the product . There number is [protected] or [protected] Good luck all they do is give you the run around when you call them . I have called them 3 times . momcrst@yahoo.com

LORI CRIST, OHIO

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mydd
US
Feb 14, 2009 9:22 am EST

Thank you all for posting you complaints - i was going to order some things from this place with the ad i saw in my paper -for some reason decided to look into them first before i did - think everyone should look up a company they have not delt with before -thanks to all your posting I will NOT be ordering anything from them, i guess thats why they can put the cheaper prices they do for an item since they dont send it out!

thanks again
MYdd

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GERALD SCHUSTER
San Diego, US
Feb 10, 2009 2:48 pm EST

I strongly feel the California Attorney General office should investigate Dream Products, Inc. for consumer fraud! In addition, Parade Magazine should immediately deny Dream Products advertisements. The magazine is distributed nationally and readers believe its content reputable-this applies to advertisers.

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Nghiem Pham
US
Dec 22, 2008 7:29 pm EST

I sent a check of 19.97 (#229WF) for a super saw (Order#95772) .You cashed my check on 12/05/08.
Till now I have not received my product .
Minneapolis, 12/22/08
Nghiem Pham

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DIANE WALSH
Nov 22, 2008 10:19 am EST

I ordered and sent a check approx 4 weeks ago, and although they cashed my check immediatly, I have never received any of the products. After going to their webb address and finding numerous complaints, I hink the company is totally fraudulent. I would appreciate a total refund before taking legal action. This sounds like a total scam, and should be be shut down immediatly.
Thank you
Diane Walsh

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DIANE WALSH
Nov 22, 2008 10:02 am EST

APPROX 4 WEEKS AGO, I ORDERED AND SENT 2 CHECKS FOR 2 ITEMS ( SLIPPERS AND A LEARNING DOLL) MY CHECKS WERE CASHED AND TO DATE I HAVE NOT RECEIVED THE PROUCTS. SINCE THERE IS NO TELEPHONE NUMBER TO REACH THIS COMPANY, I WENT ON LINE TO FIND THE WEB ADDRESS, AND WAS AMAZED TO FIND SO MANY COMPLAINTS REGARDING WHAT APPEARS TO BE A FRAUDULENT COMPANY. I WOULD APPRECIATE AN ACKNOWLEDGEMENT TO THIS E-MAIL. IF THIS IS THE CASE THIS COMPANY SHOULD BE SHUT DOWN. I WOULD APPRECIATE ANY HELP IN THIS MATTER, BEFORE I PERSUE LEGAL ACTION.
THANK YOU
DIANE WALSH

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Patty
Nov 17, 2008 11:41 am EST

I was going to order the bunion regulator from this company, but after reading all the complaints, I have changed my mind. Their bad reputation has lost them a sale.

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Ratty
Nov 14, 2008 1:32 pm EST

I was going to put an order in to DreamProducts.com But after reading all this mess, I think I will save my money!
C.C.

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Terrichick
Heislerville, US
Nov 10, 2008 9:52 am EST

I also send in a money order for 3 Dream Bras on Jan 30th. I never received the products either. What can I do?

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V
6:47 am EDT
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I found this insert along with my Sunday's paper advertisements from Dream Products, Inc. for D-Tox Health Patches. I ordered a set of twenty for $19.97, wrote my check on February 14 and noticed my check was cashed on February 26th. It is now March 12th and I've been anxiously awaiting my order, but I have yet to see a box of D-Tox Health Patches grace...

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About Dream Products

Screenshot Dream Products
Dream Products is a reputable online retailer that offers a wide range of high-quality products at affordable prices. The company has been in business for over 30 years and has established a strong reputation for providing exceptional customer service and top-notch products.

At Dream Products, customers can find a vast selection of products, including health and wellness items, home and garden products, clothing and accessories, and much more. The company prides itself on offering unique and innovative products that are not easily found in traditional retail stores.

One of the key features of Dream Products is its commitment to customer satisfaction. The company offers a 100% satisfaction guarantee on all of its products, ensuring that customers can shop with confidence. Additionally, the company has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Another benefit of shopping with Dream Products is the company's commitment to affordability. The company offers competitive pricing on all of its products, making it easy for customers to find great deals on the items they need. Additionally, the company frequently offers special promotions and discounts, allowing customers to save even more on their purchases.

Overall, Dream Products is a reliable and trustworthy online retailer that offers a wide range of high-quality products at affordable prices. With its commitment to customer satisfaction and dedication to providing unique and innovative products, it is no wonder that the company has become a go-to destination for shoppers around the world.

Overview of Dream Products complaint handling

Dream Products reviews first appeared on Complaints Board on Mar 10, 2008. The latest review Massaging comfort slides was posted on Oct 5, 2023. The latest complaint 3 sleep bras ordered paid for & not received was resolved on Jan 26, 2016. Dream Products has an average consumer rating of 3 stars from 73 reviews. Dream Products has resolved 31 complaints.
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  1. Dream Products Contacts

  2. Dream Products phone numbers
    +1 (800) 530-2852
    +1 (800) 530-2852
    Click up if you have successfully reached Dream Products by calling +1 (800) 530-2852 phone number 0 0 users reported that they have successfully reached Dream Products by calling +1 (800) 530-2852 phone number Click down if you have unsuccessfully reached Dream Products by calling +1 (800) 530-2852 phone number 0 0 users reported that they have UNsuccessfully reached Dream Products by calling +1 (800) 530-2852 phone number
  3. Dream Products emails
  4. Dream Products address
    412 Dream Lane, Van Nuys, California, 91496-0001, United States
  5. Dream Products social media
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Dream Products is ranked 517 among 1606 companies in the Online Shopping category

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