Dubai First
Reviews and Complaints

I have never felt just fake credit card system in dubai. Dey assure no annual feez and 5 percent cash back on all purchase.. So we belive its true like other bank representatives.. We belived and took it.. Then dey change the rule whn we ask about same in bank.. We come to knw all r false.. Itz ur fault for sigining.. U need to annual feez.. And make people fool out of it. I am using lot of credit cards.. But fake way of convencing customers and making money out of it.. Only dubai first do..

I have not activated my card yet but still the bank is charging for yearly fee which was not informed at the time of card selling by bank representative and further more they are charging interest also on that amount. Worst services.

The worst credit card ever, they are charging a lot of interest. Before I get the card the agent who offers me the card told me the card is free for life but after 2 years my card they charge me directly of 325dhs dhs for card payment. I have no choice but to pay the said amount. If given a choice never get this card in the future.. If you will get their loop plan they have the highest interest compare to any other bank.

This is to Inform you that myself Syed Khleel Ahmed,

Seems like I'm somehow credit card has been issued under my name in May 2019 and I have no clue since when it was applied and who has applied, how it has activated,

It has only been notified by some other bank that I have some dues other credit cards,

Once I apply for AECB credit report (Attached sheet related to Fab/Dubai first),

I came to know one card is been issued for me in May 2019 and still active with Aed833 due payment,

My request to Dubai First is to check immediately who has applied/ Created my account in Dubai first credit card and who have requested to activate the card,

I am sure I have not requested or apply for Dubai first credit card, even if I have applied u would have used and utilize it, can you plz look into my problem and solve the matter by removing those unused cards dues,

Do not take this bank credit card, initially they will lure you with exciting offers which includes free for life and then charge you the membership fee. When I called the customer service number they are saying you already signed the application form in which you accept any change in bank policy and charges and then the agent mentioned if you want to reverse the membership fee you have to take cash loans or do balance transfer, big scammers and worst service

They gave an installment loan on a credit card based on a phone call and I was continuously bothered by the marketing department calls and I was rejecting all until one person pushed me to accept it and I was in a hurry so he sent be a big amount of money to another bank account which I understood at first place that the amount sent will be exactly the outstanding amount however it was a big one! So I request it to cancel it but they didnt accept cancelling it telling me they should go back to the phone call recording! I told her even if I accepted it based on this call I want now to cancel it! And this is my [censored]ing right! I hate this [censored]ty bank and I can’t understand how they sent money based on a phone conversation without any papers or agreements signed! This is ridiculous! And once a manager called me which al not sure she is a manager I kept telling her I dont want the money plz cancel it or give me the branch manager to talk to and she kept refusing! If I go to the branch by myself I will do a big scandal! This is really unsupportable

Hi, I want to ask, is there a way to waive off the membership fee and the late payment charges in my account. As you know I haven't used it since from the beginning to till date. i have applied aforesaid card because the representative offered this me that there will be no membership charges. till date am not used not even take out from my wallet. Furthermore i requested to cancel this card Sep 21 since am not using, but after several calls and follow up it was retained automatically.Nov 21 put membership charges of AED 454 / on my account without any prior call or massage also charged late fee and other charges subsequent month without any call or massage.I received first message Friday 18 Feb that there is due payment.Now am shocked that i have to pay AED 1,344 against untouched credit card which was requested to cancel so long.

at the present situation am unable to bear this huge amount and kindly you are requested to sort out this issue by refund or waive off aforesaid charges completely.

2019 when I received the Dubai First credit card, the agent told me that it is lifetime free membership, no annual fee! he told also that as long as I will not activate my card and I will not use it no charges, no interest will be charged! i never activated my card because I never needed it.

Then 2021 came new card came "Cashback card" I told them I dont need it, even the previous card I never use it thats why I never activated it, the staff from Dubai First told me just accept it maam no need to worry because as long as you didnt activate it no charges, no interest, and still no annual fee.

December 2021 I started receiving tax e-statement which they added insurance with the card which is i dont understand because it's not only one but two charges and I dont know why. I also received that statement last January 2022 and same the insurance charged 2x. I called their number but it was never answered, i messaged them in facebook , no reply, I emailed to them and until now no update! giving a credit card took one day for them but cancelling take thousand years! and how could they charged their client without even asking their client permission if they want insurance or not! please help us. there are thousand of people victim by this Bank I dont know why they are still providing service even if there's a lot of complaint, same complaints!

This is Mohammad Imdadul Haque Having Dubai First Credit Card from more than 6 Years, Now Every month i am getting unnecessary Bill Finance charges even i am paying due money much before the last date, I am wring email continuously Dubai First repetitive is not responding at all.

Complaint Date

Ref. Logged No.

Subject of Complaint

Status.

19/12/2021

CAS-354482-L0K4Q1

Unnecessary Finance Charges on Card No. [protected]

Pending, no response and no reply to email.

13/01/2022

CAS-367303-G5Y4W1

As Above, Reminder

Pending, no response and no reply to email.

18/01/2022

CAS-369862-D4J6R6

As Above, Reminder

Pending, no response and no reply to email.

07/02/2022

CAS-381691-Y2J8C5

As Above, Reminder

Pending, no response and no reply to email.

08/02/2022

CAS-382243-S5Q1M4

As Above, Reminder

Pending, no response and no reply to email.

Please find below the unnecessary finance charges.

October 2021 - AED 79.99

December 2021 - AED 196.37

January 2022 – AED 159.48

February 2022 – AED 122.08

I want to make a compliant on an agent "Nazia Jawad". Is she well trained to atleast know how to talk to a customer? Are you people seriously recruiting such people to handle customers ?

I spoken with customer service she can help me to waive the late payment charges but for billed finance charges she cant do anything, already explain her what was the situation last time full family was infected with covid and stayed in the facility. Can someone help to waive this charges please.

Service req. CAS-377866-L0L9P3

Jan 12 2022

They are not solving issue, I have mobile app issue everytime they say that with in 2, 3 days they will solve when it's not solved I cal again they starts the procedure again from beginning, and today it's 5th time from 6th Nov they did same, I became very angry and upset with the service of Dubai first customer service department., so am complaining the central bank to show your strict face to the faulty department, so that they must provide service to customer immidiately.
Regards
Saif uddin
Customer, Dubai first credit card

I use to pay my dues before time since 2014, but today during payment money debited from my other bank which is ENBD, but not reflected in Dubai First, i got notifications from dubai first app that payment received but not reflected in account.. Why so? When i call them (Dubai First) they says it is normal, it will reflect with in 24 to 48 hours..

I have had a Dubai first credit card since 2017 I don't know why they have changed the policy that all of the credit cards are paid now and they haven't informed me nor they have sent me any email nor they have send me any statements and the customer care is claiming that i don't have any option I need to pay the amount and then only i can close the card can any one advice whats the best option to deal withe them

First of all I was informed that credit card that I received was free for life second of all limit was less than what agent was promised but when I activated I found outstanding balance with 450+vat and unacceptable limit of amount, contacted to that cheater agent he told me call to customer care (actually agent knows very well what I'm talking about) his scenario was close deal however way even with lie to customers…contacted to customer care and spoke with manager of that sales agent he said agent will solve everything, next day he call me and barely convinced me that they have promotion going on if I spend 1000 aed I will get 250 cash back during one month since card activated (from 11 October till 11 November) and remaining he will pay and he was pleasing me that I have no problem with card, I agreed and as I go ahead spent 1000 during this period and deposited back same amount to card, then contacted to that agent he said give some times they will reverse. I waited couple of days and I didn't get any reverse and I called to customer care explained the situation and they told me that this offer already gone it's not from card activated time it's from when card opened under your name that means either bank and agent are not understanding each other saying different words either agent again lying. However agent was solving this issue and I was keep contacting with him, he told me 10 days ago that he solved and bank will call you but till now none called me or send email. During this complaint solving time I got some extra charges for late payment fee and vat charges from 450 it became 700 which I didn't use, I again raised complaint and they call me they will reverse the all late payment fees and vat charges but for that I have to spend 2700 aed from 14 November till 14 January…I start to think what the hell is that? why you're forcing people to spend from your card in stupid way? why you're keeping in hustle? why you're cheating for consumers? why you're doing this? why? why? why? You have no right to lie with customers, you have no right to hustle them, you have no right to force them to spend from your card in stupid way.. Kindly remove all this amount which I didn't spend, which I spent was 1000 aed and I deposited on time.. the rest is your cheating annual fee and late payment fees. I require to remove those all amount otherwise I will raise complaints to your agent and your organization.. you damaged me morally

I am a Dubai first credit card holder since 2019, and there was no annual fee. In November 2021, I noticed a membership fee of 399 AED billed to my account. I only have a maximum credit limit of 1K. Would you please help in resolving this matter? Kindly advise, please.

I missed my payments as I was undergoing life changing medical conditions, however when the lady from the bank called me today I made an agreement I was going to be paying the money before end of business day today, when I reached the bank and I was waiting on the que the lady blocked the card, upon arriving at the atm to deposit I then realised the card has been blocked, I tried calling the bank with no luck.Please assist, This is the payment I made today I ended up going to Ansari money exchange and I paid there but still my card is blocked.

I have the worst experience with credit card agent...
At first, I have provided very less limit than they actually told me before.
Second, they told me to cancel all my credit card shields and insurance so they can increase my limit...but no use and now she is not responding my call.

At last i have to pay like 500 dirhams without using my card before cancellation

Dubai first card is totally misleading with the customers without customer concern they deducted the funds from their card and no prior notification.
I urge and request to UAE authorities put ban or blacklist this particular bank.

Dear Team,
Good day!

With regret I would like to tell that the Dubai First Credit Card Company/Entity is one of the poor service provider for its consumers.

Despite of several follow ups, the Bank/Entity is not in a position to activate the card and as per the information received today, I have been notified that the annual fees have been charged before activating the card, which is not a professional practice.

Kindly consider this email as a complain email to the bank.