Duke Energy review: power bill is a lie 4

Yes they hike up the bill and then can't fix anything when the power goes out. There's lines down on roads in my neighborhood in Lenoir NC and they are doing nothing to fix it. Guess they are waiting for someone to get electrocuted first. The lines are blocking the roads and preventing people from getting to warm places. They tell story after story and say they have no trucks in North Carolina to fix anything. What are they doing with all the money they make us pay?

I live in Washington DC. I have a second home in Greensboro. We visit NC during the Thanksgiving and Xmas Holidays for about ten days total.The rest of the year our stay in Greensboro averages less than . 5 days per month. I am careful to unplug everything except a medium size refrigerator and a water heater. For the past 5 years the electric bill ranges between$95-$200 each month in Greensboro. This represents 25-50 % more than I pay in DC in a house occupied by 5 people. I have complained to Duke Energy that this does not make any sense at all. I have yet received any kind of reasonable response.

Today I checked for online for other complaints. From what I've read I am now convinced that
the Duke people have been pulling my usage numbers from somewhere other than my meter.

Unbelievable they can do this and continue to get away with it.

In my case the power was turned off at 10 am by some 3rd party electrician. I caught him outside and told him I had already paid the bill. He told me that just to contact the service to resolve the issue, he'll be right down the road and will be back in a little while to confirm status. The payment issue was resolved in 10 minutes, but the tech never returned. After making some escalated calls, 5 in all every two hours, at around midnight, nearly 14 hours later, the power was switched on. I'm no genius but this company's professionalism and knowledge is extreremly shallow.

The first rep I called told me soon. I waited a few hours and nothing, called again.
The second time, I've been placed on the expedite list (at the time I did not know that the word expedite meant take a vacation.) and I should be up in a couple of hours.

Wll Mr. CEO James E. Roger, its' a wonder why you still have a job. No one in your organization knows who you are. Moreover, and think about this, almost 13 hours of potential revenues were blown out the window because your hired techs place downtime over uptime. How stupid is that? Also, your organization needs to seriously know and understand the food-chain of people they report to. In addition, lying is not a sign of professionalism, it's a sign of a business that will eventually get swallowed up when a better alternative comes along, hopefully, soon.

Unfortunately, as a monopoly, the corporate roles appear very soft and not on par with real business professionals. I ensured first that those who took my call were recording me. I told them exactly the same thing I mentioned here. I also told them that they do not deserve to be employed because of their ignornance to some basic questions and processes. However, this does reinforce "cheap" labor, doesn't it? But, giving the methodology for revenue streaming, it seems to me that "cheap" labor starts at the top and has worked its way down through the ranls-and-files.

The third time I called I was asked to idenytify myself, DOB, and whether I existed. (No one asked these questions earlier but I assured them that I did exist. This time I was told that they had until midnight to resolve the power. I blew my top and asked why I wasn't told this earlier? She did not know. This was at 8PM

The forth time, I started asking for names. They knew their supervisors name but not thier director or president. I was transferred to a manager, who knew even less of the chapn of command. I've been in business for many years and knowing who you work for is part of the basic training program.

Last week my mother was illegally double billed because of a computer error, when she called to complain they said NOTHING could be done and the fact that she would be overdrawn and incur overdraft fees for other bills was not their problem. She is a 69 year old woman on a very fixed income, and they have left her with no money for most of the month while they attempt to not take responsibility for their error.