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Dear Mortimer,
I can certainly understand your frustration.
But, despite what you think and write about us, I can confirm to you that Dutyfreedepot is not a ripoff.
We are bound by customs international laws and cannot deviate from that path otherwise we wouldn't be able to operate!
Dutyfreedepot did not operate in full last year for technical reasons that had to do with Customs relocation.
I believe that during this time, a few customers did not receive their goods
and were ignored for the simple reason that even basic operations were placed on hold.
I urge you to contact me in person. We provide the most accomodating services and guarantee delivery
to your doorstep as soon as possible.
[protected]@dutyfreedepot.com
[protected]@dutyfreedepot.com
You are welcome to call us toll free as well: [protected]
My apologies if you were mistreated during our extensive move.
Thank you!
Saar Levin
The complaint has been investigated and resolved to the customer’s satisfaction.
![Japan Tobacco International [JTI]](/images/business/48-48/119083/japan-tobacco-international-jti.png){kind=small}
Hi
DutyFreeDepot are rubbish!
They should be closed down!
I have lost loads of orders and money by using them!
Regards Steven Palmer
will not use them again,
they just making up new tracking #s every 20 days for you to wait forever, extremely odd
They are a scam!
They should be closed down!
They took my money and I didn't receive the goods!
No refund!
What a rip off!
From Steven Palmer
I have been all over the world and I have never received such rude service.
Staff were rude
All stood talking husband asked about something and she pointed at it as though he was an idiot they need some matters
I have never complained before .
I am so angry
On 2/5/19, an order was placed for 4 cartons American Legend cigarettes. A check was issued for the amount of $82.80, check # 5953. This order never received. Please advise.
Order placed over a month ago, not received, company stopped responding to communications
It has been over a month order#942932 and still no delivery. Please rush my order or refund my money $156.41. I have been ordering from duty free for years and the service has been getting worse. Contact me at hughcunningham636@gmail.com
Thank you.
I bought a special edition tequila on the duty free store DUFRY MÉXICO SA DE CV. DME96091288A and they failed to properly packaged the bottle . Custom at Houston airport took the bottle away because I had no time to go do the wrapping due to my connecting flight ready to depart
Purchased 7 cartons of Karelia in October and have received zero. Emailed customer service many times and they will not respond. I have a feeling this company is going out of business. I bet their stuff comes from China. I have had problems before however they were quickly resolved. They have lost a faithful customer.