Easy Appliance Parts
Reviews and Complaints

Order my washer pump on 9/28 and was told it will ship on 9/29 and I paid for 3 shipping and it arrived on 10/2 at 9am. Put part on and I am washing clothes again. I gave them 4 stars because nobody deserves 4 stars in this world. 5 stars may happen in the next world.

I placed an order on 06/21 and never received, I first received an email that the part was in stock and would be shipped, is a month later and nothing has tried to contact the company but no answer, they keep saying due to "Corona virus they have heavy call volume blah blah...I would never order from this company again.

Absolutely terrible customer service. While I understand we're in COVID times, their site is plastered with commitments of same day shipping and items in stock. There's no customer service that can be reached in person. Emails go unanswered. I've had to reach out to my credit card company for a refund since EasyApplianceParts has not responded.

I ordered a part for my microwave on Saturday January 16th at approx. 5:30 pm. That's Saturday evening. The part was waiting for me when I got home from work on Tuesday January 19th. THAT'S 1 FRIGGIN BUSINESS DAY! FANTASTIC! Not only was the part an actual OEM part they were the most inexpensive place in Canada. I am definitely going to be buying my parts from these guys.

Placed an order for a knob on my dryer, received two of the three parts very quickly. Still awaiting the third, but it's non-essential. The issue I am having is that I haven't received a receipt for my purchase, and my landlord will not reimburse e the $71 for the plastic knob without an order receipt. Tried calling and emailing multiple times but have received no answers. Not bad but I would expect better service.

Placed an order August 12th and have not had an update on my order status. Emails state they are not able to respond due to coronavirus, calling them states they are unable to process inquires over the phone at this time. Basically I am being told I can't ask questions about my order or get an more info. I know the pandemic is taking its toll but to just not have customer service at all is unexpectable for ANY business.

I ordered a *** glass cooktop replacement. 1st they send me the wrong part. 2nd they send me a defected part. They didn't corrected my order the 1st time, just refunded my money. Meanwhile the price of the part went up with $40, so I had to pay more for the 2nd order because of their mistake. The second time they just refunded my money. Not even the slightest try to help, and send me a good part. I just looked for another company.

I ordered drum bearing and bearing slide for my dryer. Some parts were missing. They told me that I had to reorder. I was very upset and ordered the parts from Amazon. They promised me to refund the missing parts. My original order was on Oct 19, 2020. I was waiting for more than a month but I still don't receive my refund. The customer service is very bad. No one return the calls. Please don't order from Easy Appliance Parts any more.

This business is one of the worse businesses I have dealt with. I did not receive the correct parts and after trying to reach customer service by phone I went ahead and did the return request online. I read on the website since they sent the wrong parts that they would cover the cost of the shipping charges that we incurred in returning the wrong parts. I have sent numerous emails asking for this refund and have not received a response. Beyond poor customer service. Would not recommend this company. Stay away!

Placed order for a replacement ice bin for a *** refrigerator on 9/23. Told it would ship on 9/28. Got email 10/2 that due to virus they have heavy call and email volume and can't respond to our inquiry. Now 10/14 and no ice bin has arrived and no response to another email inquiry. When I call the recording says they can't take an inquiry call due to heavy call volume. I'm cancelling the order on their website today and will dispute the charge on my credit card. Don't order from them. Terrible customer service

I placed an order for a simple stove nob on f May 3 and the girl who I placed the order with said 3-7 business days for me to receive the part. 5 weeks has gone and they still have this item on back ordered. So I called their customer service on June 16 and she tells me even if it was back ordered, it would have only be taken up to 14 business days so tells me she will follow up. Next day I get an email that the shipment is in fact available will be sent to me within the next 14 business days. So 1 simple common item took this guys 2.5 months to get! Literally could have placed this order with 6 different companies. They basically forgot about this order and charged my card and was going to get away with it?

Avoid this business, save yourself the hassle. Never dealt with a worse *** in all my days. This company raves about award winning customer service. What? I received my order damaged - parts were sent in a bubble wrapped envelope. The parts received were damaged and the bag containing the parts was also damaged. The shipping envelope was not damaged, so It had to be obvious to the person filling the order these were damaged goods, but they sent it anyway. So we called them to report the damage, and we are told the e-mail for return label will be e-mailed within 24 hours. Had to pay for the parts AGAIN and then we will receive a credit once the damaged parts are received by them. They had no problem taking my money and another shipping charge immediately. Still waiting for the return authorization.

Good morning, If I could give a negative rating I would. We finally received the part today 9/21 that we ordered on 8/4. We ordered what was supposed to be a NEW part. This part is definitely not new. The part is noticeably used, rusted, and extremely damaged. This part is trash. The label on the box even says that it was sent from the returns department. This has been an extremely unprofessional and unacceptable transaction. We paid over $175+ for this part and I expect a FULL return. If you want this damaged part back, I will not be paying for the shipping of this item. We will not be ordering from Easy appliance parts ever again. Action requested & by when: Respond with receipt of a full refund of $175.40 to the card that it was paid with within 7 days or this transaction will be disputed. Original Order Information Order #: [protected] Subtotal: $156.28 Order Date: 8/4 8:21:36 PM Tax: $11.17 Shipping Cost: $7.95 Total: $175.40

This site may have the part i was searching for being that I have an older washer. The problem is I placed my order on Sept 11 and come to find out that this part is back ordered. It did not state that it was on back order prior. Scrolling through some parts did mention it was on back order. I get an email about 3 days later saying the part should be in on the 26th. Well that day came and went with no email update. Finally the 30th arrives and i get an email saying its in stock and has been shipped. What makes this matter worse is I paid for 2 to 3 day shipping and after seeing the deliver date for oct 6 on ***, I called to see what method was used. Come to find out they sent it the cheapest way possible taking 7 to 10 business days. So I was cheated out 2 dollars and it may be only 2 bucks, but the principle of that matter is i was ripped off this part was not cheap and to pay 10 dollars more for shipping. Im glad i didnt pay the 30.

Terrible service! I placed an order on 30 October . They charged my *** but I never received an email confirmation. After a few weeks, I tried to find evidence that I had placed the order but couldn't so I called. All I got was a message that "due to COVID, they couldn't answer the phone". I placed a second order, thinking that somehow the first one didn't go through. They took my money, again. After a few weeks, I checked the order status. It was back ordered. I called again and got the same message. I emailed. The automated response was, you guessed it, "Due to an increase in call and email volume during the coronavirus pandemic, we are experiencing very long response times for email." That was 9 days ago. I have cancelled my 2nd order but will have to contact *** to get a refund on the first order since I can't talk to anyone at EASY appliance or find it online. I have placed an order at a different Canadian company hoping to get my silverware basket in a reasonable time frame. BTW, the competitor's price was $12 cheaper...so much for EASY Appliance's claim of lowest prices and same day shipping.

I ordered an *** refrigerator that Easy Appliance Parts indicated was in stock and would ship the same day. They immediately charged my credit card, then 2 days later notified me that it was on order but would ship in two more days. I waited thirteen more days ( a total of 15 days) checked and found it still had not shipped. I called them and they refused to answer my status question and simply referred me to their website. I cancelled on the website and they indicated it would take three more days for a credit to be issued. Meanwhile a closer supplier has a limited number of the part needed and I must wait to see IF I will receive a refund from Easy Appliance Parts. This is my first time and last time doing business with them. They couldn't be trusted when they indicated the part was in stock and would ship the same day. They couldn't be trusted when two days later they said it would ship in another two days. They didn't contact me to inform me of additional delays. They wouldn't answer their phone when I tried to cancel. After cancelling on line I found that my credit card had already been charged when they knew they didn't even have the part. I am now still waiting for the charge on my credit card to be refunded. Next stop will be complaints with the Credit Card Bank and Attorney General of my State.

On August 19 I ordered refrigerator parts from EasyApplianceParts.com. Order #*** for a total of $101.50. I was told two of the parts were in stock and the other was back ordered. It’s been over a month and I’ve tried contacting them through the phone number provided and email, then get the generic response: “Due to the Covid pandemic and high volume of calls, we cannot take your call at this time!” Same response for email. I just want to know what’s going on with my order-either ship something or refund my money. Thank You

On 05/19 I ordered a refrigerator part from Easy Appliance Parts and paid (more than the value of the part) for overnight shipping. I never received any emails about when to expect the product so I called. No matter what button you press, you get the same recording that due to COVID-19 they're not taking phone calls. So I go online and find my order there to which it says that it's on backorder and will take 10 days to process. No option to cancel overnight shipping which I obviously don't need. I will never do business with them again.

Ordered a part from this site for my refridgerator on May 31.. Paid $9.95 for a 2-3 day delivery. An email from this company on this date June 05 saying my order is to be delivered on June 08. This is way past the delivery time for which I paid for and expected my item. I chose a faster delivery time, June 08 will be greater than 2-3 days. Can not call the company,even through this pandemic, the customer should always have a way to actually speak with someone. I want my delivery charge refunded. Its 2-3 days after I placed my order, nothing more.

I ordered a part, Order Number ***, on November 13. When I purchased the item, the system specified that the item was in stock. After a week of no further details, I attempted to make calls. Each time, the system stated that due to COVID-19, the best way to check for status updates was through the website. Each day, there was no change in status regarding shipping for an item that was specified to be "in stock". This item is imperative to be shipped and received before December 12; otherwise, my landlord will not renew my lease. This is a time sensitive matter.

Placed an order mid-September. I never received confirmation. I went on the web-site looking for an order staus but nothing came up. I sent an inquire but did not receive a response. On September 30 I still could not see order status or any way to cancel online. I called but the message informed me that they were not answering the phone during covid. So I sent an email at 11:59 am EDT to [protected]@easyapplianceparts.com informing them that I was cancelling the order. Today (11/17) I received the cancelled item. I still have no way to contact this company, the web-site order system is not working, no-one answers the phone and no-one response to email.

I returned the wrong item (An Ice Maker, instead of an Ice Bucket) for refund to this business. I called a few days ago and talked to a lady in Customer Service explaining the mistake. She said there was nothing that could be done because her company already issued me a credit (for the wrong part I may remind you). She said that they would keep the wrong part. I asked her to please send me back the wrong part to no avail. The answer was no! I need this part back so I can return it to the correct vendor for a credit from that business. Please help me in this simple matter. I need a return shipping label plus the wrong part, so I may ship her back the correct part.

I ordered a refrigerator shelf from them on May 7th, knowing it was backordered, but with the understanding (based on claims made by their website) that it would be received within 10 business days. It has now been 28 business days and I cannot get in touch with anyone at the company; all calls are routed to the same "no one's going to answer you" recording, and my numerous emails have gone unanswered. I can see that my item is now IN STOCK and was expecting to see a shipping notification, but it never came. I could cancel my existing order and reorder, but the price has since increased in price by $18 and I would have to pay the shipping cost again. which I do not believe I should have to do.

I ordered a dishwasher heating element and 2 washers. The unit showed up with 1 washer and no connection kit - the nuts that held the previous element in place would not fit the new element. When I called on 2/29, they told me to send the element and the 1 washer back, they would send a new element and 2 washers and the connection kit. I called back and they told me they would send me a *** return label by email, which they did not - only sent an address. When I called back about the missing label, they told me to keep the parts, not to return them, they would send the connection kit. It was supposed to arrive today, it has not arrived. All attempts to contact them go thru a phone bank, not the actual company.

On May 4th I purchased a replacement shelf for my refrigerator from the company in question. They were prompt in processing my order and charging me for the item. The amount was $73.81 They sent me the wrong item. I emailed them on May 11th to explain that they sent the wrong part, and that I would like a refund. The company did not reply to me until May 23rd. Their response was to apologize and ask me to send them the invoice with the part number for a full refund. I did that within an hour of their email. It will be two weeks Saturday, and I have not received either confirmation of receipt of the requested information, or that the refund is being processed. They are not answering their telephones, or responding to their emails. I would appreciate your assistance in securing my full refund of $73.81. Thank you;

I ordered an ignitor bar for my *** cafe oven on Monday October 12. To date I have not received the part nor any confirmation. Credit card charged at the time of purchase. I have checked numerous times on line under order status and it just said it was back ordered. Finally I got a hold of someone via phone and she said it will be sipped out November 23 and we will get an email confirmation. Still nothing from them. The website is not even allowing me to check my order status and no one is answering the phone. "Due to the Corona Virus we are experiencing a high call volume". Yeah ok! Seems a little fishy to me or they just do not have enough staff to do what they say they are going to do. If it is going to be a longer time or perhaps they do not know when they will receive the part I would like a refund as I will definately be going elsewhere for it as I should of in the first place.

On May 27th, I ordered 2 replacement parts for my kitchen stove. The confirmation promised delivery by June 5th, but they arrived on June 15th. Despite repeated calls about the delay, I was informed that COVID-19 impacted delivery schedules. Unable to wait, I bought the parts locally. Now, I'm struggling to return the late-arrived parts for a refund. I've filled out the online return form, sent three emails, and made eight calls, yet assistance is lacking. I was even barred from phone returns after using the online form. I urgently need my $336.01 refund, as I had to reallocate funds for a local purchase. My order number is withheld.

On June 12, I ordered 1 replacement part for my dishwasher. In my order confirmation email on June 15, I was told Easy Appliance Parts had to order my product, that they would receive it on June 20, and would ship it immediately. I had not received these items by June 27 and called numerous times to find out more about the order, but was told through a recording that, due to COVID, delivery schedules are not normal. I sent an email on June 27 after the attempted calls were not successful. That same day, June 27, I received an email from Easy Appliance Parts thanking me for my patience and that they were experiencing long response times. After almost 3 weeks, I cancelled the order on July 16 and requested a refund from Easy Appliance Parts. I received a response email that same day, July 16, that explained that the order was cancelled and that my credit card would be refunded in 2-3 business days. It is August 7 and I am still waiting for my refund. The total of the order was $229.77 and the order number is [protected]. Thank you so much for your attention to this matter.

I had ordered an Ice Maker replacement on Oct 21, 2020. I have had no communication with this business since the day we ordered it , saying that it was delayed due to the fact it was out of stock. Easy Appliance Parts. But, that occured on the very same day. All the while advertising same day service. I paid for the item $101.86 they had no problem taking that out of my account the very same day. I have tried numerous times calling the only Telephone # they have, even if they give you another # to call it says the same thing, due to heavy calling they no longer are accepting inquires over the phone. Two months now, I feel is long enough, especially if they do not have a number you can actually get a person to answer your questions...I feel something other than heavy voloumn calling is not right! I feel in order to get your item they say they have it , then they send you this foolish excuse of it being out of stock! I am angry, I want the icemaker, but, don't know how much longer my patience will hold out. I am also doubtful of getting my money back even if I do give up and ask for a refund, something isn't right.

On 3 July I ordered a heating element for my dishwasher, the website stated the part was IN STOCK. I received an email the next day stating that the part would be shipped on the 10th of July. The 10th came and went and there was no change in the status of my order on the website, so I emailed the company and was told the part was going to be shipped on 23rd of July. On the 24th the order status had not changed, so I emailed the company again to get an update. They said the part would ship on the 30th of July. Once again it did not ship and I emailed the company again. Not surprisingly they gave me another date. This time the 9th of August, which I knew was a flat lie since warehouses do not ship items on a Sunday. Throughout the entire time period, every time I checked the status of my order it was IN STOCK. At this point I no longer trust the company to provide the part and have canceled the order. However, I also do not trust the company will actually cancel my order #[protected] and refund me for the part, shipping, and tax in the 2-3 days they stated. Which brings up another issue, as the website states they provide same day refunds.

On 8/20, I ordered an Inlet Valve and a Refrigerator Ice and Water Filter from EASYApplianceParts.com for my refrigerator, model # [protected]. The sales rep confirmed the parts' numbers, EAP11753250 and EAP11701542, respectively. After receiving them, I compared the new Inlet Valve with the original and found a mismatch. I took a photo and tried to contact customer service but ended up sending the part back with a note for a refund. I packed the Inlet Valve, noted the model mismatch, and requested a $90.30 credit via the Self Service Returns. Despite their 'Easy Returns' policy, EASYAppliance has not issued the credit.

Second Complaint: Still waiting on on order that I was told would be shipped on 12/01, to date the order is still showing as not shipped through online portal, see below prior complaints. Still unable to communicate with the company directly through email or phone. 3 months waiting on 1 part is not satisfactory. I did recieve the shipping refund, but I would like to have the part that I ordered 3 months ago! Would not recommend purchasing from this company! First Complaint: On September 24th I ordered an Top Bearing (Part Number: EAP1766010) and Drum Slides (Part Number: EAP755842 and Part Number: EAP6447706) for a *** Dryer. Order #: ***. I received the drum slides a week later but still have not received the Top Bearing (Part Number: EAP1766010). I attempted to call the business but was directed by a recording that they are not taking live calls due to the pandemic? I sent emails to their customer service on October 30th and November 14th but have not received any response. I currently have a dryer that squeals when turned on and is getting worse and due to the fact that I do not have the top bearing is causing further damage to my dryer. My credit card was charged, yet no communication or response from the business. Pandemic or not, there is no excuse to experience such a lack of customer support or communication regarding a purchase. Company's response only after intervention from ComplaintsBoard.com: Checking on your order the Top Bearing ordered was not a stocked item. We had to place an order with the manufacturer they are taking longer then our estimated 15 business days. Currently the estimated time of arrival is 12/01. We have refunded you the shipping cost of $9.99 plus tax of $1.50 for a total of $11.49 for the delay. You will see back on your credit card in 2-3 business days.