easyCar.com
Reviews and Complaints

I rented a car through their site in October 2022 at Florence Airport.

I had already arrived in Florence earlier in the week and took an Uber from my Airbnb to the Florence Airport Car Rental terminal. There are probably a dozen or so rental car agencies. Not one called EasyCar. I had no idea that they were not the Car Rental Agency. I stopped at two other car agencies, and they had no idea who EasyCar was. Totally frustrated and not being able to read Italian from the email I received from EasyCar I ended up renting a car from Hertz. I disputed the charge with EasyCar and lost because I didn't cancel the reservation. Maybe if they had made clear in the email that they were a booking agent and not the rental car company I would have been clued into what this whole deal was. Even then the car rental company that they provided the booking through was NOT even at the Florence Car rental hub, where I had requested the booking.

Needless to say I will never rent from EasyCar EVER, EVER again. Congratulations EasyCar for your lack of customer service in dealing with this dispute. Obviously, you don't deal in repeat customers. I'll stick to booking with Hertz direct next time.

What a nightmare !

Booked and paid in full

Got my email and my vouchers

Arrived at 10 pm went to parkin go to gate a shuttle to the car hire desk as instructed got on the bus only to be told they no longer have contract to our car hire place

So spent hours ringing the car desk no answers

Then we tried easycar.com spoke to a lady was told she would call us back waited waited nothing was told there was nothing they could do and to get a hotel no help no costs paid nothing so got taxi to car hire desk and it was closed so got a hotel and landed 3 am with my family

Next day rung easy car they said not there fault as car hire place sent wrong information refused a refund or to help just said I would need to pay again and book another car

So I rang car hire desk they answers and said they didn’t have a booking and to go back to easy car they said could hire me a car but would have to pay and it was double the price !

So now I’m left stranded by this company who’s answers is email in and they will consider my complaint !

Do not use this company what a load of rubbish there just stealing monies

Hello

I rented a car with Easycar in May 2020 but had to cancel my booking due to COVID - Booking Reference Number: ES493470800.

On the 8 June I requested a cash refund and Easycar confirmed that I will be refunded within 20 working days.
When the refund was not credited back to my card after 20 business days, I emailed Easycar and they promised to refund by 24 July.
After I had not received my refund on the 24 July, I emailedEasycar again and now they are telling me that I opted for a voucher and therefore they will not give a refund.

Email correspondence to confirm what have just described is available on request.

I have never opted for a voucher and need to have my cash refund.

I hope you will be able to resolve this issue promptly

Kind regards
Irina Redchenko

To whom it may concern,

I made a booking on Friday 13th for a car to be collected on Saturday 14th at 8.30am.
On the Saturday, I received a call at 8am from AVIS to inform me that there wasn't any car available for me to collect at that time. I was told they were unsure why my booking through EasyCar had gone through and that there was nothing they could do to help me.
I paid £115 and was left with no option but to look for another car and pay TWICE.
I was given the telephone number of AVIS reservation team and was told to call that number to ask for a refund. Never was I told to call EasyCar.
When I finally spoke to Easycar on the following Monday, I was told that it was very unusual for this to happen but that they would do their best to help me.
It has been almost two weeks and I have already called them twice, only to be told that it will take 20 working days for a manager to get in touch with me and discuss the case. I was also told that they were waiting for AVIS to confirm that no car was available on that day.
Trying to speed things up, I called AVIS and I was told that they would be happy to confirm if EasyCar would just call them!

I have just been on the phone to someone from EasyCar called Ella. She told me that AGAIN it would be another 10 to 20 days before someone contacts me.

So here is my story:
-I have booked and paid £115 through Easycar for a car that was never available.
-The booking shouldn't have been authorised but it has somehow gone through.
-I had to pay for another hire car.
-EasyCar will not give me my money back.

Being extremely unsatisfied, I have asked Ella for the procedure to follow to write a formal complaint. I was told there wasn't really a procedure she was aware of! I was given an email address at least... I will make sure to write to them (even if i am not expecting any answer), i will leave reviews and talk on social media about my experience.

I was left out of pocket.

My name is Charlotte Derain and Booking Reference Number: GB445997360.

I have booked via your company easycar.com (ref-GB [protected]) flighing from cyprus to Luton on the 27th July

As A result On the day 27th July I have arrived to your costumers service of the EuropCar as identified but because my flight had a delay Around 2 hours my booked car which I have paid in Full for 17 days was not available and as a result As Stated by the Europcar my only option was to perch chase a new car that cost me 400 Sterling pounds ( the only car that was available that day)and the cheapest!

Its unacceptable to rent a car pay to the fullest and not be available for you and any time. I Paid it for 17 days!
Please refund me the full amount of 503 Pounds for a car that your company did not
delivered..
The refund should be payable to my card directly

Look forward to hear from you

Yours sincerely

Elena Maxouti
[protected]@cytanet.com.cy
[protected]

Regards booking number IT594394350:

On arrival in Rome on Monday 5th July I attended and collected my rental car in the afternoon from Autovia/Ecovia office as agreed, however on receipt I was informed the vehicle fuel tank was empty and would need fuelling, and to return it empty as I was receiving it empty. Immediately this delayed my trip as I would now have to fuel the car prior to undertaking my journey to Montepulciano.

Having no previous knowledge of the vehicle I was collecting, I was unaware that there were TWO fuel tanks onboard, a CNG tank and an unleaded tank. On enquiring as to the nearest garage I was directed to the garage at the airport, namely Stazione di Servizio IP41646, Puma di C. Martine, Viale Leonardo da Vinci snc, Aeroporto G.Pastine.

I attended the garage, prepaid with €50 and attempted to fuel the vehicle with unleaded, to find I could only fill it with 7.72 euros worth of fuel. I retained my receipt which showed an amount to refund of €42.28. There was no attendant available at the garage to refund the money and the car was showing on digital display that the tank was close to empty on fuel.

 I returned to the Autovia office to be informed it was the CNG tank (main tank) that was empty. Having been to the garage already I was aware there was no CNG pump at the location and so I couldn't understand why I'd been directed to this garage to fuel up. I was then given directions to another garage which was a 15 minute drive in the opposite direction to which I was travelling, delaying my journey to Montepulciano.

 The gentleman at the Autovia/Ecovia counter explained that the garage was only attended between the hours of 0800 -1200 ( another reason not to direct someone to use this facility) . He tried to help and spoke to someone over the phone prior to my leaving, stating someone from Autovia would attend the garage on Tuesday morning, having made a copy of my receipt and request the refund, then credit my credit card as I would not be returning to the airport until the day of my departure, outside of the operating hours of the garage leaving me unable to recover this money.

I left my email address with the gentleman on the counter and requested I be emailed to be informed if the matter had been resolved. I have yet to receive any email to date.

Can this matter be rectified promptly, it has had a negative impact on my holiday and the experience has made me reconsider hiring vehicles through your company in the future.
When agreed in the contract the car would be fuelled on collection to then find the opposite was true was a major inconvenience at the start of my families holiday.

Booking ref No: GB558781030
Europcar Car Hire from 11th to 26th May 2019

The information on the Car Voucher document advised that cars taken from Northern Ireland into the Republic of Ireland will be charged £6 per day. However, I was advised at the Europcar desk that the information on the Car Voucher document was incorrect as they had a new calculation which meant that instead of paying £96, I had to pay £125.

Other companies only charge between £20 and £30 so if I had realised earlier I would have cancelled the car hire and used another company. Therefore I think I should at least receive the addtionally £24 I have had to pay with your information being incorrect.

I look forward to hearing from you
Carole

Confirmation. #[protected]
Aug.6, 2018
Avis/budget Rome Airport

I was under the expressed impression that my Easycar Rental was prepaid in full. Avis/Budget in Rome Airport ask me for my car for a security deposit. Instead, on return of my car rental, they charged $1, 417.17 for a full rental. So I investigated with Avis North America when I returned home and they stated that it was the correct charge. Avis case#36502675CA6. They sent me copies of the contract during the pick up and I noticed they forged my signature on two documents and double charged me! I now want to know why I booked with you and paid all charges in full upfront, only to be charged again at the Avis/Budget counter in Rome? Please contact to discuss at [protected].

Thank you
John De Laurentiis

I booked to rent a car from Euro Car via Easy Car's website. When I came to Euro Car to pick up my car, Euro Car confirmed the car I book which was not available, but I still be got charged $100.36 Aud although I did not hire any car ( reference no: [protected], confirmation no: [protected])

Another the reservation was cancelled because I did not have credit card, but still be got charge $100.38 (reference no: [protected], confirmation no: [protected])

Totally Easy Car took $200 advance deposit without refunding although I did not hire a car.

Contact 5 times via telephone, 4 times of writing email, but still not getting my money back

Dear Sir/Madame, I am writing to complain about the extra car insurance (140 euros)the car hire company called "Greenmotion" in Thessaloniki made me pay even I showed them the Confirmation of my Damage Refund Insurance -G001CYPGR387914910. Otherwise I could not rent the car. Actually, on 1st of August 2018 I booked a car rent with your company with booking number: GR387914910 and confirmation number: CTR-[protected] in the name of Konstantinos Konstantinou with dates of renting the car 6th August-13th August 2018. My email is: [protected]@yahoo.com Below I'm attaching the payment receipt of the car insurance. What I am asking for is the full refund of the extra car insurance
Yours faithfully,
Konstantinos Konstantinou

I purchased car hire from you via Goldcar on the 11/6/18, policy number [protected] the policy was to include a full tank of fuel with a refund for he unused fuel

At the airport I was given a car, full to full on the fuel I had to pay extra to change it to what I had originally booked ( paying twice), I did not take out the excess waiver and I knew I would have to pay a deposit of £1400

My problem is and I'm very angry about this, I have still not received the £1400 back into my bank account it is now 10/6/18

I am giving you 7 days notice to look into this matter or I will be forced to take action against you

Regards
David Houldsworth

Booking reference [protected].

I booked flights with easyJet to Malaga. We have travelled with easyJet many times. I then looked at booking a car. Again I have booked car rentals many times, in many countries.

I thought that by booking with you, a company I have always believed to be reputable, that it would ok.

How wrong could I be! You are obviously aware that your customers will be landed with a large bill when they go to collect their car. We paid £182 to you and then was charged another £255 at Malaga! The lady was very insistent and told me that not even the tyres were covered for wear and tear within the price we had paid in the UK. She also said that if we broke down we would have to pay to be towed and would not get another car. She said we would have to pay again for another car. You can imagine how frightening this was.

We work to a tight budget and had £1000 spending money. This extra £255 has left a large whole in that budget and a very nasty taste!

Your small print does not give me a clue as to the fact that I will have to find another £255 and your company should take some moral stand.

Why are you using this company?

I have used hertz and europcar before and never had to pay extra in the event of a breakdown.

Please stop using this company and please arrange a refund.

Ps there was another man at the counter who was equally upset at the extra cost.

Yours faithfully

Jane Bushby

I found easycar.com on kayak.com where, in red letters, it said: "free cancellation up to 2 days before rental." easycar.com and their parent rentalcars.com are absolutely the worst when it comes to honesty and competence. I reserved a car in melbourne in december 2017 and then, 2 days later when my plans changed I went to cancel the reservation (this was weeks before the rental date). When I used their "manage my booking" link, it said the information was incorrect. Over the following month, I contacted them at least 6 times. They couldn't find my reservation and each time they asked and I provided every piece of information about the booking, credit card charge, etc. Every time they said they would issue a refund or I could contact my credit card company for a refund. Each time they said they would keep in touch with updates regarding the refund. They didn't and I had to keep emailing them to try and cancel and get my refund (all this was taking time from my vacation). I never got a response even though they (and their parent, rentalcars.com) promised my refund would be processed. Finally, I gave up and challenged the charge with my credit card company (as easycar.com told me to do). To add insult to injury, easycar.com challenged the claim and my credit card company said they couldn't help. All the things they promise are a sham. They are the most unscrupulous car rental company or the most incompetent i've ever dealt with. Avoid them and save yourself a lot of aggravation!

When I book, it said it was free cancellation, then my plans changed and I had do cancel. What did I face is that 25 gbp cancellation fee. I called the customer services, they said when you book with deposit, they don't refund deposit. And there wasn't any warning or info when I made the payment.
I believe free cancellation means free. Shame on you easycar.

Regarding Booking Reference # [protected]. Car rental between 4-23-16 and 4-28-16, under Sarah Hanson. EasyCar did not respond to my repeated emails when I had questions and complaints before and after our car hire. EasyCar also mislead us about the actual price of the car hire. They did not tell us that NO insurance was included in the rental quote. We only found out when we presented the voucher upon pick-up of the car. Every other car hire we have gotten in the U.S. and in Iceland included basic insurance in the quote price. EasyCar and the car hire company they booked us never sent us any receipts for the additional insurance and fees we found out we had to pay when we picked up our car hire. Our experience with the car hire company itself was awful, and I would expect EasyCar to recommend only trustworthy car hire companies. We would like receipts emailed to us for the additional charges ASAP, and a refund of the insurance price that EasyCar failed to mention upon booking the car hire.

Never anymore. I had a terrible experience with Easycar. After I booked a car, the owner send me a message requesting new conditions for the use of his car. I didn't agree, and after that Easycar decided to charge me of Cancelation fee, even when I explained that I didn't cause the cancelation in the first place.
I tried to persuade the customer service Andrew to keep me as a customer showing some goodwill (mainly because who caused all the trouble was the car owner), but he showed no willingness to solve this simple problem.
For me it shows how they don't care about their customer.
For me, no more Easycar.

I have been knocking many Easycar doors since July 2011, and have had no response

I rented a car from Easycar in advance from Chile. Car was delivered in Bologna. Easycar redirected rental services to HERTZ. Rental services were from july 11 till july 23, Bologna Airport.

The night of July 19, parked in the Hotel National in RIMINI, Italy, several cars were asaulted. In my case the robbers broke the small back window in the right side of the car.

I went to the Police ( CARABINIERI) and reported the crime. Nothing was stolen. I have a copy of the declaration.

I called Herz in Bologna Airport and they told me to keep the car till the end of rental period Saturday 23-07-2011, but they would charge the window replacement unless Easycar gave them other instructions.

This was informed to Easycar. They told me to call the Claims desk. They did not send me the claims form. Then I sent e-mail to easyCar Zereo Risk Help Desk. All answers were messages to wait. Up to now no complyment and no direct answer to my messages.
Hertz charged me 100 Euros extra for the window replacement. I have the bill.
I have Zero Risk insurance paid. Easycar should reimburse me.

People rent a car from EasyCar's online site, and they are charged for the full amount of the car rental. But, when they go to collect the car, no car is available or the reservation has been inexplicably cancelled, but the money not returned. What's worse is that because EasyCar works through suppliers, when you arrive, there is no one from EasyCar to talk with about your reservation, and the supplier only has the cancellation. What's even worse than that is that if you try to call EasyCar to sort out the problem, the customer service call costs 60 pence per minute! And after you start paying 60 pence per minute, what they don't tell you is that no one at the calling center actually has any authority to solve the problem -- to get a new car, or to refund for the cancellation. After two hours on the phone (the supplier thankfully let us use their business phone) the only thing the call center was authorised to do was send us an email requesting a "covering letter" describing our "complaint."

It's been over two months since my reservation from EasyCar was inexplicably cancelled (before the pick-up date) AND STILL NO REFUND.

The details of my incident are as follows, but as I have said, many others have had eerily similar stories:

1) On 29 September 2007 I rented a car from EasyCar from EasyCar’s online website, and received an email receipt for the rental of a BMW I series or similar (which incidentally was intended as a birthday present); my credit card was debited for the FULL AMOUNT of the rental of EUR 265. 22;

2) On the same day, 29 September 2007, I received the voucher for the vehicle [protected]/09/2007) which indicated that the supplier of the vehicle was Guy Salmon at Gatwick airport;

3) On 7 October 2007 I received a document reminding me of my reservation and telling me which documents to bring to Gatwick on my arrival, because I wouldn’t get the car unless I had all of the documents;

4) On 12 October, I arrived at Gatwick airport, and went to the service desk for Guy Salmon (which is operated by National and Alamo as well) and was told that my reservation was cancelled (reservation # 602U81701, Account No. E96401 EasyCar Guy Salmon — D9547) and that there was NO CAR AVAILABLE, AND NO CAR FOR ME TO RENT;

5) On the same day, I called EasyCar Customer Service from the number provided on my rental contract and spent HOURS on the phone with them trying to get my money back for the rental, since there was no car. Fortunately, Alamo let me call from their number so I wasn’t having to pay the 60 pence per minute.

The Easy Car Representative spoke directly with the supplier from Guy Salmon/National/Alamo. The supplier told her that there was NO VEHICLE for me to rent, and that the reservation was cancelled as of 1 October 2007. STILL, THE CUSTOMER SERVICE REPRESENTATIVE HAD "NO AUTHORITY" TO REFUND THE MONEY.

Neither Guy Salmon nor Easy Car informed me of the cancellation, AND OF COURSE, EVEN THOUGH THE CAR WAS CANCELLED OVER TWO WEEKS BEFORE I CAME TO COLLECT, I RECEIVED NO REFUND. Neither has refunded the money debited from my credit card. In fact, I received a reminder to pick-up the vehicle A FULL WEEK after the cancellation.

Exactly like the others, I was told that if I sent a cover letter and supporting documentation, they would “investigate” the matter. I STILL have not received the refund for 265 euros two months after the cancellation. This means that EasyCar is making interest off of my money, and I am out 265 euros.

I'm sure the details and emotional drain are common to all of us screwed by easycar. Easycar appears to be a company that works just well enough to keep from getting shut down but not well enough to trust. They've been doing this for years and appear to be experts at theft and have no shame. I'd love to participate in a class action but how far will people go for a few hundred dollars? I'm curious as to how much money they've stolen over the years and how they enter that in their ledger- probably as "chump change".