EasyJet review: Car hire

I recently travelled to Lanzarote on my Honeymoon - 22 Feb to 29 Feb 2024.

We hired a car from Gold Car to which I have 2 complaints that I request be looked at by customer service. I am not happy at all that both of these complaints mean that I have had money unfairly taken by your company from my bank account when I have proof this should not have happened!

COMPLAINT 1: AXA Premium Insurance Paid for in advance.

I booked and paid for a hire car on 21 February 2024, with this car hire booking I also choose the AXA premium cover at a cost of £45.01 (See attached proof). When my wife picked up the car, she was informed that she could not use this insurance that was pre paid and instead told she had to pay €149 for Gold Cars own insurance policy! She was not refunded the cost of £45.01 of which we had already paid and then was not allowed to use that pre paid insurance!

COMPLAINT 2: Refuelling cost.

When the car was picked up by my wife she was told she had to pay €136 as a full tank deposit. On return to the airport to drop the car off, we fuelled up the car at a fuelling station close to the airport, the car was fuelled up to have a full tank at a cost of €41.53 (£35.53) (See attached proof of bank card cost/receipt from Petrol Garage). Instead Gold Car decided to deduct €60 from my wife's card for a full tank of petrol which should not have happened because we returned it with a full tank!

Gold Car has directly taken money wrongly from our account and I am not pleased at all, this all seems like a scam to take money from our accounts without us following it up!

I do hope this will be taken seriously and refunded ASAP,