EasyJet
Reviews and Complaints

I should have had my flight with EasyJet travelling from Malaga to Amsterdam 1 of July 2021. According to the official Governmental website (https://www.government.nl/topics/coronavirus-covid-19/plan-to-reopen-society/conditions-for-entering-the-netherlands), I was able to travel from Spain to the Netherlands without thr PCR and with just antigen quick test provided, because both countries are within the EU and as of 1 of July the rules allow this to happen. Employees at Malaga airport ignored this website and any claims i and other travellers made to let us on board, while the information thry relied on was outdated. As a result, I wasn't able to travel to Amsterdam and lost my monry, as well aa many dutch people were unable to come back home because of this mistake made by EasyJet, which didn't inform us about their rules.

Apparently the Plus Membership fee is an auto renew annual fee - but of course they don't tell you this but rather hide it in the fine print. They don't even warn you of the upcoming fee being due to give you the opportunity to cancel your membership.

With travel restrictions this membership is practically worth zero and the loss of income means I can't actually afford to pay the fee of £215.

So upon querying with my bank the unexpected transaction, I contacted EasyJet to request a refund - to which they have refused.

In today's times particularly, when many reputable companies are doing the honorable thing of refunding customers - EasyJet prefers to take the stance of being self-focused and profit from these tough times.

I would like them to reconsider their decision and refund me the money so I can use the funds in a more appropriate manner!

My flights were cancelled in March 2020. I asked for a refund and easyJet issued a voucher. I spent 4 months trying to get through to them and when I did they called me a liar saying I requested vouchers and it cannot be changed. I asked to speak to a manger, they left my holding on for 40mins then said one wasn't available but would call me back within the hour. No one ever called. I tried again and got the same response and again no one ever called. I have asked them to extend the vouchers for another year and they refuse saying it isn't in there terms and conditions. I have asked them to refund me then as I originally requested and no response.

K1FD8K9 booking ref 4988428521 - I have been awaiting a refund from EasyJet via Opodo for months now. Our outbound flights were refunded to me 9th November 2020 but the inbound flights 2 x flights from Amsterdam to Edinburgh have still not been refunded. Both the outbound for 02.10.20 2 x tickets from Edinburgh to Amsterdam and the inbound 2 x tickets from Amsterdam to Edinburgh were booked at the same time on the same day so there is absolutely no reason why they have not both been refunded. I contact Opodo on a regular basis and I am told the refund has been requested from EasyJet, however, they say they have had no contact from EasyJet. When I called Opodo Monday 7th December they said last time they contacted EasyJet was 11.11.20 which contradicted previous call I made to them when they said they contacted EasyJet 24.11.20. I contacted EasyJet Monday 7th December to confirm why the refund has not been forthcoming and why they have not made further contact with Opodo so my much needed refund can be made. EasyJet said the money was refunded to Opodo 02/07/20. People are losing their jobs and in financial hardship in this pandemic and non refunding of monies paid in good faith is tantamount to theft. Please respond by return to me, Susan Aitken, [protected]@hotmail.com / telephone [protected] as I am getting nowhere with Opodo / EasyJet

I have been attempting to get hold of this company for 10 days now! My flights to Amsterdam have been changed to such an extent that my short anniversary trip with my wife has been ruined. I have tried on 6 occasions to contact Easy Jet on their customer service telephone number. These are the time periods that I have been on hold before giving up. 17mins, 48 mins, 40 mins, 1hr 02 mins, 2 hrs 03 mins and 1 hr 03 mins. Totally unacceptable periods to be kept on hold, especially when the call is interrupted every couple of minutes to say one of the team will be with you shortly! I have now sent 5 emails to the company asking for a voucher for the flights ( that I can use later in the year) I have heard nothing other than an auto response which served no purpose. We were due to fly on Monday 27th July. We will not be going. Easy Jet's customer service for a front line company is appalling! All am trying to obtain is a flight voucher to use at a later date because of changes to my flight itinerary which are wholly unacceptable!

David Curtis

On sunday december 8th our 18 year old daughter and her two friends were flying to malaga from luton, flight number ezy8609, and were dropped off at 4 am. Well before required time. This was their first time travelling unaccompanied as young adults. They kept checking boards and listening to the tannoy. All three girls are intelligent, sensible and conscientious. Although they did not hear any call they knew the time of their flight and thought they would be best to go, in their minds, early to boarding gate.. To their horror and upset when they arrived they were stopped at the barrier and told they were several minutes late and therefore had missed their flight. My daughter felt very distressed at the situation and also by the rude and harsh way she was spoken to; she could see the plane there, and, also a number of other people arrived after who were also turned away.

A few things strike me as a parent:
No one was concerned for their safety,
Little help or support was given to ensure they could get to where they should be.
Rudeness is not acceptable towards them.
I understand that there are rules, but surely some better training given to staff is needed as their was so little concern for three girls who were potentially vulnerable at that point. Staff should be able to differentiate between those that are in more need of care and realise when to show more compassion and perhaps some flexibility and indeed common sense!
The girls were told they would have to rebook at a cost of £110 each but there were no suitable flights from luton so they also had to pay and sort out their travel to gatwick for a later flight. Not only did they lose a day of there holiday but also at huge extra expense and nobody at easy jet thought to ask if they could manage or have enough money to sort themselves out.
I know my daughter took comfort in one member of staff who at least managed to walk them with the others who had missed the flight to the arrivals section of the airport without managing to rub salt in the wound by speaking rudely. It is a great disappointment that a company such as easyjet does not promote a more caring approach in all members of staff and what should have been an inexpensive four day visit was almost doubled in price.
At this point I would like to think that some acknowledgment is made in response to these shortcomings in basic care, which has left a sour taste and raises a question on whether we would ever use easyjet again.

Mrs rachel thomas

You should not advertise that you will receive your luggage ‘priority' if you pay for hands free as we did not get our cases out first at the carousel. When we got to Palma one of our cases was LAST off and when we got back to Glasgow it was one of the last cases off even with a big priority label on it.

All of the other priority passengers did not receive their luggage first either!

This is false advertising and should not be getting promoted.

Dear Sir/ Madam,
Re :-flight on June 22nd 2019 from Naples (NAP) to Gatwick (LGW) EJU8534 16:45 local time Seat 11C SB

On this flight my mother in law was forced to change seat with a young girl in row behind because your cabin manager/Stewardess decided that she didn't look capable to be in the seats over wing. We paid extra for these seats and although we said she was capable and had'nt been questioned for the seats going out, was told " The plane wont move till she moved" She said we would be reimbursed as was going on the flight log as yet no money has been returned. In Fact we want the whole price for her ticket refunded for the utter humiliation this women caused. My wife spoke to the Pilot on arrival at Gatwick and was assured we would get refund Capt Stefano G De Filippis, he said he had to back his crew regardless! We could have said the same of the captain he was old and had grey hair should he be flying a plane? Its was completely unnecessary and we have waited if to report Easy Jet to authorities for ageism.
We await our refund and an apology for Mrs D Fearn
Regards
Mr T K Milroy

I flew from Bristol to Belfast on 14/7/19 for work purposes and easy jet wrongly sent my tool box to Amsterdam. On the 15th I received an email informing me my delayed tools would be on a flight arriving to Belfast from Amsterdam at 10pm. The following day (16th) I attempted to confirm this with easyJet customer service quoting my reference number, but their attitude and unwillingness to even try and track it was awful. I then contacted swissport and Belfast international airport who informed me the box had not arrived and they believed it was sent to Bristol by mistake again. I was then told it would be flown to Belfast that night. On the 17th swissport told me it had not arrived from Bristol and now they were unclear where the box was. I contacted easyJet again was could not get a straight answer from their call centre after two calls and two different operators who spoke broken English and told me they could not understand me as they attempted to rudely talk over me on several occasions.
I stressed the importance of my missing tool box on every call I made as I was not able to go to work and eventually have a £690 loss of earnings for my three days without tools.
When the box finally arrived in Belfast a lock had been ripped off it and the box was split down one side damaged beyond repair.
The swissport employee basically chucked the box at me with a number to call to try and sort out a replacement and a pre filled in damage report saying the box was "scratched".
I hold out little hope that I will receive a proper replacement never mind my loss of earnings due to the extremely poor and disgusting care shown my easyJet and swissport over the matter.

When I was booking my flight from Malaga to Milan, there were options to add extra hold luggages and it says that on each flight I can share the weight with whomever I'm traveling with. So I bought an extra hold luggage, and thought everything was smooth and easy.

And then the most unpleasant thing happened upon my check-in at Malaga airport (29/05/2019). The check-in staff yelled at me, saying that I only booked for one bag, and I should pay 52 Euros for the other bag. I was surprised and so was my travel mate because we clearly understood it differently. I think for this matter, she could at least talk in a more desirable manner.

We scrolled the Easyjet website, and tried to make a new booking just to see how does it exactly tell us about the luggage. It does not tell anything about each person should buy one hold luggage in order to share the allowed weight. Not even on the terms and conditions!

The information given was very ambiguous and as the result, it felt like a trap. I believe Easyjet should improve on how they inform the customers, and it's only fair if they refund the inconvenient luggage charge.

Hi there
I flew yesterday from Pisa (italy) to Luton (london) and my flight number was 2304 & booking reference was EZY2304. Originally my flight was booked for 16.20 departure and I received an email from Easyjet on 14th May to tell me that this has changed to 16.10.
On the day of the flight I went on the website to double check my booking and found that Easyjet had sent us the wrong information and the flight had infact been changed to 15.10. We then had to leave in a mad rush as we had to get to the airport an hour earlier than expected.

I want to make a complaint about the hassle this caused us on the last day of our holiday. We had to leave our hotel earlier than expected and had not organised the correct travel to the airport and so had to make other last minute arrangements due to Easyjet emailing us the incorrect information about the change of time. I would like to request some compensation for this error.

Nikita Johal

I purchased a ticked from vienna to liverpool over your website and purchased an extra cabinbag. The groundstuff of easyjet in Nice, since I was flying over france was extremely rude with me, why I do not have any speedy boarding and made me pay 60€ for something I had already purchased, this is an inacceptable behavior, the disrespectful way they also talked to me. So I payed twice for something, I had already purchased... first I also even managed to put my purse into my lugged it even fitted to this iron thing still 60€ extra. I am very angry, since I planed my travel in ahead and carefully.
40 070 569 Booking reference

When boarding Easyjet flight 606, seat 6F, from Belfast INTL to Liverpool on Thursday 24th of January 2019 I was abruptly approached by what I believed to be the Captain Pilot when entering the plane asking if I was carrying an E Cigarette. His approach was very ignorant and loud, his mannerism was very disrespectful to me as a passenger and with the nature of his rude approach I felt embarassed in front of the other passengers.

As I was about to tell him I didnt smoke and do not carry E cigarettes a young gentleman from behind me spoke out and admitted it was him who had the E Cigarette. I am 58 years old and the young gentleman with the E Cigarette was about 18-20 years old, so as you could imagine there was quite a contrast between us in our appearance, I find such a mistake from the Captain of an passenger airline very unacceptable and quite unbelievable.

I stood and watched as he shouted the saftey act for E Cigarettes to the young man behind me, he loudly informed him the safety signs for E Cigarettes were well documented all over the airport and if he saw him with it again he was off! I then expected he would turn to me and apoligise for embarassing and accusing the wrong person, but to my disappointment he turned his back on me and returned to the Cockpit.

I work for a company in south London and I regulary have used easyjet for the past 15 years to commute form Belfast to many different locations in the UK and Europe and have always been very pleased with the service and the staff. Invariably I find this sort of attitude and treatment rather strange and unprofessional from the Captain of an easyjet flight, after taking time and careful consideration I have decided to file this complaint to get an explaination of such unacceptable behaviour and attitude I received on the morning of this Easyjet flight to Liverpool. I would like to request a refund for this flight and a written apology from the Captain in question.

Kind Regards
William Armour

email: [protected]@hotmail.com

Mobile: [protected]

I don't usually complain, we had to land in France due to a passenger having a fit which we sat for about 20 minute understanding the situation had to be sorted until we had to set off again.it wasn't until we saw the air hostesses coming from front of plane asking if anyone would like a drink or anything when she got to us she went back to the front so I waited for another air hostesses and asked for a drink and she said they had stopped serving not once did they announce it and also couldn't get any duty free on flight as they locked it up as I say again not once did they announce it . I was really disappointed I have never experienced nothing like it

Upon arriving at the airport, we duly checked in our hold luggage and had a small kit bag as part of our cabin luggage. Unbeknown to me I had placed my toiletries in the cabin luggage and when passing through security I was advised that I would need to be thrown away due to the size limit. I was told by security to try and check in this bag but unfortunately the check in counters were closed at the time and the women seated at the counter would not assist us. I had to go through security again and this time round the toiletries had to be thrown away. upon arrival at the boarding gate I was told that I couldn't take this bag as cabin luggage and that it would be placed in hold luggage.
firstly why does the airline allow you to have hold luggage and not have enough space per person and secondly if I was allowed to check in the bag I wouldn't have had to throw away toiletries which costed me money and yet the bag still handed up in hold luggage.

booking ref evg97rb - 25.8.18 - flight ezy 3104

With regards to the above i have filled out 2 compensation forms, e mailed 4/5 times
as the reply from easy jet on both my compenation forms was that my flight was not delayed for 3 hours which it was
and i have proof.

departure was meant to be 2145 - we took off after 0215 on the 26th august

therefore 4 and 1/2 hours!

I was boarding flight FZY 7083 at Liverpool on the 10 September I was asked to check that my hand luggage went into the container it did but was told it had to go down to the bottom. As my hand luggage has 3 wheels on the bottom I had difficulty. I was abruptly told I would have to pay £47 and it would have to go in the hold. I was told to stand at the side of the lady and wait I had to stand there till all remaining passengers boarded. I felt degraded and humiliated through the whole procedure. I tried to explain to the lady that I live in Portugal and came to England on the 27th July with Easy Jet and had no problem with my hand luggage and tried to explain that I have used the same hand luggage on Tap BA Ryan Air Monarch and Easy Jet many times and never had a problem. The lady never acknowledged me the whole time and kept her back to me. As I stood there I could see people with hand luggage bigger than mine and they were told that they would go into the hold free of charge. The whole experience left me shaking I felt degraded and humiliated I am sure a criminal would have been treated better instead I was made to feel like a criminal. I was told to leave my case at the bottom of the steps to the plane. The whole experience had left me shaking. I do suffer from High blood pressure and take medication for this and have no problem. When we were airborne I felt unwell my wife then realised that my medication was in the bag that was in the hold. I don't remember much of the flight and didn't want to say anything as I was apprehensive of the response I would get.The whole experience was like a nightmare. One response I got from the lady when I paid the fee was I will make a comment that you came to England with the same hand luggage. I doubt that she has. I have receipt for the payment. Please do not misunderstand me I am all for people paying if the hand luggage is too big. I had booked and paid for a case to go into the hold on that flight If I had any doubt that my hand luggage was too big I would have booked that in also at a cheaper price. I was always brought up that manners cost nothing and they are ways in handling any situation. The lady in question had neither abrupt and rudeness is all that I received.

easyJet booking reference EVP2T7H flight departure 19.40 flight no EZY2227 on 10/9/18
When I went to flight monitor to see what gate it was departing from it said delayed to 20.00 recheck at 19.55.
I went to the Toilet and grabbed a quick Sandwich and went back to the monitor within 15 minutes and to my shock and frustration the monitor said gate closed I rushed to the gate but was denied boarding, so easyjet must of changed the flight time again back to near the original flight time before they said it was delayed there is no way that I would have known this and as a result of these actions I missed my flight .This is not my fault and I have lost my Flight and holiday through no fault of my own.i have used easyJet loads in the past and I have about another 8 flights booked with your company .I contacted your Customer care to Complain but the Manager there was no interested and did nothing for me. If I do not get any compensation for this I will NEVER use easyJet again .You can check my history on this email [protected]@live.co.uk.
Mr John Rae.

Today the customer registered with booking number EVPCP1G was not allowed to take the flight EZY3858 from Tenerife Spain to Paris France. Their webpage (http://www.easyjet.com/en/help/boarding-and-flying/travel-documents-and-information) clearly states that a valid passport is needed and a visa but only if requested. The fact is that people from Venezuela are not required to have a Schegen Visa to enter the Schengen space (And she was in Spain already by the way!). But the crew in the airport keep asking for it. My Venezuelan Mother in law could not come and visit us. Asking for a refund to the French Customer Service of EasyJet I was clearly answered by a rude customer relationship manager that no refund was possible even if a complaint was filled.

Good day

Today I landed in Gatwick from Prague, flight number:EYZ8994
I unfortunately forgot my dutyfree package on the floor of my sitting area.

I have gone to customer services to ask for the return of this after cleaners have cleaned to be told that it has not been found.

This plastic bag contained 180 pounds worth of tobacco, dutyfree, to which i have not recieved back.

Is there a solution you can offer for me please as I feel that this is theft if somebody on the cleaning team has found it and it cost me a lot of money.

I look forward to a solution please from yourselves.

I am a very frequent flyer with Easyjet as I live in Czech Republic and my work takes me very often to UK and Ireland.

I look forward to a return email from yourselves, thank you Daron Martin