EasyJet
Reviews and Complaints

Date and Time of flight cancelled: Monday 24th October 2022, 20:00

Booking reference: k426BHJ

Flight Number Cancelled: EZY6958

Flights we purchased instead: Ryanair on Tuesday 25th October 2022 (Paris Beauvais-Turin; Turin-Edinburgh)

Email: Mathilde. [protected]@me.com

We were due to fly Paris CDG-Edinburgh. Our flight was firstly delayed and then it was cancelled due to 'Weather'. However, based on evidence attached, the weather was fine and other flights to Edinburgh landed including the earlier flight CDG-Edinburgh, which flew two hours before. I believe this was stated so that we could not claim full compensation/expenses/refunds etc.

Secondly, once our flight was cancelled limited ground staff poorly assisted us. We were incorrectly advised and misled. We were told that to ensure we had a hotel booked by easyjet, we had to select Thursday 27th October flight (CDG-Edin). We clearly informed them that we needed to get home earlier due to work commitments. They stated that this was fine and to just call up and find a new way to travel and you will be refunded for the cancelled flight. I later found out, after calling Easyjet Customer service that this was incorrect and because I had managed my booking by moving it I would not be refunded for Monday 24th October flight 2022. You will clearly see that I did not get on Thursday 27th flights, and spent my own expenses to get home.

I have already completed the compensation and expense forms. However, I will again include these here

Original Flight which was cancelled

Booking reference: k426BHJ

Flight Number Cancelled: EZY6958

Booking date: Tuesday 23rd August 2022

Price: GDP 226.12 ; GDP £57.96

(minus GDP 41.98 which was flight cost of Thursday 20th October 2022)

Travel Expenses:

1. Uber

Date: Tuesday 25th October 2022

Time: 10am

Location: Hotel provided by EasyJet - Paris Beauvais Airport

(we had to get this uber to the new airport that we had to fly from)

Price: EUR 104.18

2. Ryanair Connecting flights

Date: Tuesday 25th October 2022

Times: 15:20-16:45; 21:05-22:30

Location: Paris-Beauvais-Turin; Turin-Edinburgh

Reservation Number: QM5YPR; ZCBZVF

(Included 2x cabin bags we had to pay for as Ryanair measurements are smaller than easyjet)

Price: EUR 307.04

3. Taxi

Date: Tuesday 25th October 2022

Time: 23:00

Location: Edinburgh Airport-Home (9 Alderbank Terrace)

(we had to get a taxi, our original plan was to get a lift on Monday, but the person could not on the Tuesday)

Price: GBP 25.55

Food & Refreshment Expenses

1. Lunch

Date: Tuesday 25th October 2022

Time: Lunch time

Location: Paris Beauvais

Price: EUR 16.80

2. Dinner

Date: Tuesday 25th October 2022

Time Dinner time

Location: Turin, Italy

Price: EUR 39.50

3. Water

Date: Tuesday 25th October 2022

Time Dinner time

Location: Turin, Italy

Price: EUR 3.00

To whom it may concern,

One of our suitcases did not arrive in Antalya on 11/10/22. We immediately reported this to the lost property attendant at the airport. He issued a receipt and was told to wait a few days as it would probably arrive on another flight as the case had not left Manchester.

A few days later we then reported the bag lost, on your sight, and had to fill out a claims form. We have the confirmation email to confirm the claim has been submitted on 15/10/22.

We then arrived back in the UK on 21/10/22. We approached the lost property attendant and explained what had happened and the other attendant said it never left Manchester. He then went to check the store rooms and it was not in them.

I would like to know what is going on, as this case is quite clearly lost. We spent our holiday without our largest case which carried a majority of our essential and expensive property. I believe it quite ridiculous that there has been no help or support and this had a negative effect on our holiday.

Also because the bag was lost and we had to report it to the lost property attendant which took time, our transfer to the hotel then left without us. Once we arrived at the transfer desk there was no one at the desk and we had to ask another company to help us. We managed to get on the phone with an Easyjet rep who tried to tell me that I had cancelled the transfer and that the plane had landed at 1350, which was not the case as the plane had been delayed in Manchester. When I told him this he still insisted that I had cancelled the transfer to which I informed him that there were another 2 families that had lost bags and were standing with me. In the end, we were told to get a taxi. I believe this is unacceptable to leave families with young children in an unfamiliar country when we had paid for the transfer. There has also been no Easyjet representation in the hotel so any of the queries about this whole matter have not been answered.

flight was delayed up till time of flight then it was cancelled ESY 8005 to Montpelier, no one took responsibility to advise us what to do except go to baggage claim where someone would be there to help, well that was just to get us out of departure lounge, after an hour waiting for luggage there still was no one there to help. If it was not for my travel agent, I do not know what I would have done they managed to get me a flight the next day plus a hotel for the night, I am extremely unhappy with the dismissal I have had from your compensation team saying I am not entitled to anything except my added expenses, I have heard from different friends who were delayed up to 5 hours they promptly got £350.00 each and arrived home on the same day, are you saying a delay warrants compensation over a cancellation which causes all sorts of knock on problems, as a lone woman in my Seventies travelling I found this very traumatic and am now nervous to travel as this had never happened to me before. I would like to also point out that your staff on the day were not trained to deal with this awful situation I found myself in.

compensation claim ID [protected] Ref [protected]

1. August 18, 20.40: flight EJU7924 20.40 Copenhagen - Amsterdam

2. After several messages about a delay, the flight was finally cancelled at 23.00.

3. At a certain point, Easy jet booked in the passengers on flight EJU9924 (departure 19 hours later at 15.00 August 19).

4. This was not an option for me and many other passengers but Easyjet

refused to book an earlier flight with another carrier.

5. 24.00 Easyjet promised to arrange for a hotel and food.

6. By 02.00 nothing was arranged for.

7. At 02.00 Easyjet are telling the passengers to make their own

arrangements. The passengers were left by the check-in desk without food

or hotel arrangements.

8. I did not manage to book a hotel at the airport or in the neighborhood at

that time at night.

9. At 3.00, I book a flight with KLM, KL1124, departure 6.00

10. I cancel the Easyjet flight by phone at 8.00 afetr landing in Amsterdam. Before this I had not been able to reach Easyjet. All data about flight EJU9924 were removed in the app by Easyjet so I presume that this went OK.

11. Easyjet refuses to reimburse any costs that I made around the cancelation of EJU7924.

12. Easyjet replyon the claim:

"We have reviewed your claim request and determined that because you are not traveling on flight 7924 you are not eligible for compensation.

To be eligible for compensation, passengers must be traveling on the flight you are claiming".

After calling Easyjet the Netherlands, I was told to send a complain to [protected]@easjet.com. This did not work and then I was told to send a complain to

13. I have filed a second claim to customer.[protected]@easyjet.com without result

easy jet 8986 got cancelled last minute while I was about to reach the airport.

They did not have a valid reason and the result is I have nowhere to go.

No next flight from MUC to LGW or LHR on the same day or next day until later in the evening.

I have an important meeting in london early in the morning for which I booked the hotel Lanesborough, The car on rent and the VIP service at MUC, all that money is gone into dump just because of one flight cancellation and they have no other alternative.

we were returning to the UK from Tenerife on the 9th of September the pickup coach was for 10am Their were 4 of us waiting to get on the driver asked names and told us to take our luggage round to the road side then got back on coach.

unknown to us the coach was full and the hold for the cases was virtually full I tried to put cases on with great difficulty (with cars and buses passing )as cases were flat and uneven and kept slipping on to main road as I tried to load the driver the was just sat on the coach all of the time without an offer of help the buses and cars were within 18 inches of me trying to load the cases i would not like to experience again or anyone else for that matter

my holiday reference is 1898075 home phone number [protected]

thank you D Branchflower

Dear customer services team,

I am writing regarding a delayed/cancelled easyJet flight.

The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:

Booking reference:

Passport number: [protected]

Existing complaint reference:

Flight number:

Departure airport: Aberdeen Dyce Airport, ABZ

Scheduled departure time: 09/09/2022 6:10 AM

Arrival airport: London Gatwick Airport, LGW

Number of passengers: 2

Other passenger names:

John Doherty

Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.

Our flight was delayed as a result of staff rostering. We missed our connecting flight to Catania. We were refused a refund from easyjet customer services. We couldn’t get availability another flight until 15.40 one day later at a cost of £1002. We needed to book a hotel and meet the cost of transport from Gatwick to Heathrow. We were due to arrive in Catania at 14.30 on 9th we I’ll not arrive until 19.45 on 10th. We have also lost the cost of one nights accommodation plus costs of dinner and breakfast in 10th.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.

Yours faithfully

Mrs Wilma Paxton Doherty

Address: East Kinord Cottage, , Dinnet, AB345LQ

Phone: [protected]

Resolver Case Reference: RES10289007

This user’s email address [protected]@mac.com has been authenticated by Resolver.

Elizabeth & Michael Ward

17 Cartside Place

Busby

Glasgow

G76 8QN

Tel: [protected]

Email: [protected]@outlook.com

EasyJet Airline Company

Hangar 89

LONDON Luton Airport

Luton BEDS LU2 9PF

Date: 24 August 2022

Dear Sir/Madam

RE Complaint about refund for flights to Glasgow Gatwick and Gatwick Venice Ref K2V23TP and K2V23TX + K2V23V4

On 8th January we purchased 4 return flights to Venice. Two of the flights were purchased as direct flights leaving 7 August and return 21 August 22 for my son and his wife and we were going to join them on 15 August, which was not a direct flight, and return with them on a direct flight 21 August 22.

08 JANUARY 10 JANUARY Dohop GLA-VCE TFMUVU06 Reykjavik ISL 60.36- 08 JANUARY 10 JANUARY EASYJET000K2V22H9 LUTON, BEDS 368.76- 08 JANUARY 10 JANUARY EASYJET000K2V23TP LUTON, BEDS 124.94- 08 JANUARY 10 JANUARY EASYJET000K2V23TX LUTON, BEDS 140.94- 08 JANUARY 10 JANUARY EASYJET000K2V23V4 LUTON, BEDS 207.47- 247.94 EUR @ 1.1951 08 JANUARY 10 JANUARY NON-STERLING TRANSACTION FEE 6.12- Total 908.59.

EasyJet decided to cancel the direct flights on 2 April 22 and made a refund back to the card

02 APRIL 04 APRIL EASYJET000K2V22H9 LUTON, BEDS GBR 58.48 CR- 02 APRIL 04 APRIL EASYJET000K2V22H9 LUTON, BEDS GBR 123.46 CR- 02 APRIL 04 APRIL EASYJET000K2V22H9 LUTON, BEDS GBR 125.90 CR- 02 APRIL 04 APRIL EASYJET000K2V22H9 LUTON, BEDS GBR 60.92 CR- 02 APRIL 04 APRIL EASYJET000K2V23V4 LUTON, BEDS GBR 62.88 CR- 74.48 EUR @ 1.1845 02 APRIL 04 APRIL NON-STERLING TRANSACTION FEE REFUND 1.85- CR 02 APRIL 04 APRIL EASYJET000K2V23V4 LUTON, BEDS GBR 146.44 CR- 173.46 EUR @ 1.1845 02 APRIL 04 APRIL NON-STERLING TRANSACTION FEE REFUND 4.31 CR total £584.24.

We were gravely concerned about how many flights EasyJet was cancelling and decided to book our cancelled flight with British Airways, and just keep an eye on the flights for 15 August. Reports started to come through, about lost luggage and long queues, so we decide to ask EasyJet if the luggage went all the way to Venice, like BA did but were informed, you had to take your luggage from the Glasgow London flight, and put it in the hold for the Venice Flight. We booked 2 hold luggage, and because of our age, I decide to go online, and cancel one, to make it easier for us, but this was not possible, your online system, can add luggage, but does not let you take it away, a very poor system.

The day before our flight, on 15 August, we started to feel unwell and took test for Covid, which was not showing up at the beginning. As your website said do not travel if you suspect Covid you can change flights we thought we would try this. This was a nightmare and when you do not feel great very frustrating. It wanted to charge us again, for baggage and seats and was becoming very expensive. We asked the aviation authorities, about cancellation and what can we should get refunded. They said taxes and add on bags or seat cost, so we cancelled and put in several claims, which kept returning to my email, say I was claiming in the wrong place, and I had a serious illness.

The poor customer service has been deliberately created on you website, to frustrate customer, so they will not claim or complain. This only leads to customers going elsewhere for flight services. We did test positive for Covid and felt it only write to keep it away from the plane, if you keep up this poor service customer will just travel and spread it to your staff. We nearly forgot to claim back the BA flight which was so simple one click and it was quickly sorted

WE have only received a refund of £26 from the remaining £324.35, but we should have had £137.93 in baggage and seats and £52 Government Tax.

Please look into this matter and give us a decent refund admin charge should not cost nearly £300, we look forward to hearing from you soon.

Yours faithfully

Elizabeth& Michael Ward

Our flight reference number K32QBPF from Edinburgh to Belfast Int EZY482 on the 7th April was cancelled and we had to book a further flight from Glasgow, K3BRV8S, flight number EZY466. This was paid by our friend who was accompanying us, his name was Gary Baird and paid the 3 tickets from his bank account. The tickets were £143 each.

Gary has been paid his £143 but was told he could not claim ours and we would have to claim ourselves, obviously we do not have receipts as it was Gary that paid it from the account above. I have paid Gary the £286 pounds for our share of tickets from our account, and require the full amount back into our bank account.

I have been in contact with easyJet by phone, the latest being today when I was told our claim had been rejected as easyJet could have booked us another flight within 24hrs, my argument is there were no easyJet reps at Edinburgh airport. to assist us re-booking another flight. My wife and I received no email to say our claim was rejected, I was told on my 2nd last phone call that the money would be paid into our bank account but alas not yet.

Yours sincerely

Craigen Smith

My luggage was delayed on 09/08/2022 at Manchester airport. I was on a flight to Palma however, my luggage never made it onto the plane and was left at Manchester. I have had no support or correspondence whatsoever from EasyJet about my luggage since that day and it has been a very stressful and upsetting experience.

On 23/08/22 I took it upon myself to travel to Manchester airport from Liverpool to try and speak to someone face to face as nobody on the phone would help me and were asking me to call other numbers to find I could still not be helped. No one will seem to take responsibility for my luggage! At Manchester airport I managed to speak to a member of GBS (Global Baggage Solutions) who located my luggage at headquarters as it could not be matched to a passenger after it was lost. He assured me that my luggage would be sent to my home address within a few days.

A week later, still no luggage. I went back to Manchester airport and spoke to GBS for a second time who informed me that they had sent a request to easyJet to send out my luggage. It has now been 2 weeks and I still have no luggage. I have called and spoken to numerous people at Customer Services and other companies that they have referred me to but I get nowhere as no one again will take responsibility for it. I have sent several emails over the past 2 weeks and have had no response from anyone.

As you can imagine I am at my wits end and desperate to get my luggage back. It has important medication in that I need back asap as well as all of my personal belongings.

The luggage has been located, it is sitting in Headquarters but no one will get it back to me! The service I have received from easyJet is poor and really disappointing and I will never use their services again.

I flew from Manchester to Pisa on 31st May. Flew back to Manchester on 7th June

My case at Pisa airport did not come onto the carousel. It travelled back to Manchester on the next flight and It took until 3rd June before my case eventually arrived at my hotel in Pisa

I booked the holiday as a package holiday and the company were called JustYou. They arranged the flight through Easyjet.

JustYou gave me my booking ref A494206

The Easyjet flight no was E7Y1847

Because I had no case when I arrrived in Pisa I had to by walking shoes as It was a walking holiday, and also some other essentials as I had nothing

I made a complaint to Easyjet through their airline baggage complaints department and also their customer services department

On 10th August they sent me a settlement confirmation letter saying they would pay either £75 into my bank account or £90 voucher. I filled the form out asking for the £75, and they have not sent me the money

I have contacted EasyJet many times through their online chat or by email or by phoning them and they ask for a booking reference beginning with a K.

I explained that I do not have this as I did not make the flight booking, Just You did

They have refused to deal with me or disputed my claim, put the phone down on me and even given me invalid numbers to ring!

I have the proof. I have a confirmation letter from EasyjJet confirming a refund.

I have emailed customer services/ airline baggage claims them the letter as a PDF so they can see the actual settlement letter their company sent me themselves, but they message me back saying Its either not their department, or ignore me. This is physical proof...but It still doesn't help!

I have a complaints number that EasyJet gave me when I filed my claim back at the end of May 2022 - U2KNO/824495 . Whenever I contact EasyJet they do not acknowledge this number

I do not understand that even when they have agreed a settlement figure with myself and they have sent me the confirmation letter which I have sent a copy of them back to, why they still dispute everything and refuse to give me what they have already settled in a settlement letter

I cannot even begin to describe the stress this has caused me. Much greater than the amount of £75. It is the principal of EasyJet agreeing they owe me money, confirming this and then not sending it. The customer service tem are terrible. I realise It is not their fault as they are trained by EasyJet.

It is as EasyJet just pull anyone off the street and just tell their customer service team to say, 'No, I don't know, I cant help you, contact another number, start another claim' I cannot even understand what some of the staff are saying. They mumble and talk fast and sigh and interrupt and are rude and even hang up!

I just want acknowledgement of this case and the £75 compensation that you have said you are sending to my bank account as per the complaint ref U2KNO/824495

Purchased car hire through easyjet car hire for 14 days using the flight number and their system put in the dates and times for our pickup and drop off. Went to the car hire in greece and they said that the car had gone. We had turned up "late". (the car was booked for 14 days. How can we be late?). But those were the times that their system put in. We thought that those were the "reserve" times for the vehicle. Rang up easyjet and they refused any refund so they've pocketed nearly £900 for doing nothing. They haven't paid the car hire company so they've made a tidy profit. As said do not use. We could have been stranded, luckily we managed to get another car through europcar... Still had to pay again though.

We appealed to easyjet and copied in their ceo but they've still refused us any refund. Saying it's in the terms and conditions. T's and c's have to be fair and moral though. You should get what you pay for. This is an international company. You would expect better from them.

I have just had the most horrendous and stressful experience with both easy jet flight and easy jet car hire.

We arrive at the airport for our booking number K2WDL7M flight number EZY6447.

When we did the bag drop at 13:15 it stated our flight had been delayed from 16:10 to 20:45 which later changed to 21:45. This got us into Palma at 1:05am. As soon as we saw this we started to reach out to easyJet car hire to asked/change/cancel our booking. I then went on to have which I can only describe on a hot airport with two children 5 and under one of the most stressful situations of my life. It went like this..

Discussing our first booking easyJet Booking ES626795800.

At 14:35 connected to Ahmed on the chat at 14:53 we are cut off.

15:05- Flights delayed on the easy jet app.

At 15:03 connected to Ayman at 15:22 we are cut off.

At 16:00 connected to Mayan at 16:17 we are cut off.

16:03- flight delayed on the easy jet app

At 16:24- Ayman again 16:28 we are cut off

16:27- flight delayed on the easy jet app

At 16:34 with no way to communicate with easy jet car hire we were finally forced to cancel our car booking incurring an £80 fee. This firstly was completely unfair and outrageous that due to a easyJet flight delay we were being punished financially due to the easyJet flight being late and the complete failure of the communication system at easyJet car hire. I personally think that as you can see from my pictures I have full signal every time the chat stated “trying to reconnect” that easyJet were doing it on purpose as I was asking for a free cancellation or a new car at the same price.

Suddenly at 16:50 the information on the boards at the airport stated that our gate was gate 27 and that the gate was closed. This meant that the flight tracker on my app suddenly disappeared and I was unable to track departure or arrival time of our flight. We ran to our gate and the flights was indeed leaving but we hadn’t missed it.

I quickly go back on the chat and email with easyjet car hire to either cancel my cancellation which was only completed 20 minutes before. I was told that I could not cancel a cancellation so I would need to book a new car. I spoke to Mayan again on chat about this. Can I point out that throughout this whole conversation on the chat the chat stayed connected until I was boarding the plane and Mayan even rang me to finalised our booking something that was not done when we were trying to amend/cancel our previous booking. Which I can only conclude this was due to the fact that you were getting money from us so you wanted to stay connected. Again something I think is disgusting and disgraceful.

With no clue as to what time we would take off and arrival, as the flight was no longer on the tracker I gave Mayan our flight details and as the time was 17:30 I added an hour to our arrival time from our previous 16:10 departure.

Mayan booked us a 20:30 pick up via a shuttle bus.

We were then delayed on the runway and didn’t arrive until 21:15.

The booking number for this booking is;

Your car rental booking confirmation – Ref: ES635212160

We collected our bags and followed the instructions on the email and waited for a shuttle bus from Dollar. We waited until 22:30ish standing on the side of the road with two small children in the middle of the night. No shuttle ever came, we googled the company dollar car hire Mallorca and saw that the office closed at 21:00…… why would someone book us onto a for 20:30 arrival time when they knew our flight was being delayed all day which only gave us 30 minutes to collect our bags, go through passport control and get the shuttle bus. It is complete inappropriate and ridiculous that that booking was made for us without informing us the office shut at 21:00. I can only describe it as a scam. So we lost the car and have lost £280 on top of the £80 cancellation fee we were forced to pay when our flight was delayed by 5 hours.

I am in complete shock that a company could put us through this and demand that we get a refund for our money as this was a compete scam. You can not book us for an arrival of 20:30 when the office shuts at 21:00 and is a shuttle bus away. You had that information you knew when the office would be closed and your didn’t share this with us or consider this booking inappropriate. It’s a scam and completely disgusting…

I will be leaving a review of our experience online and expect a rapid response with an apology and a refund.

We can not afford to have lost £360 total on a car hire that we do not have and never got due to poor communication systems, easy jet flight delays and an operator who scammed us into booking a completely unsuitable car hire.

From

Erinn and Steve Ward

Dear Sir/Madam

This was emailed to you on 28th July 2022 but not received anything back, not even an acknowledgement

We originally booked flights from Luton to Alicanted on 19th September 2019 to fly in the following year in August 2020, we also paid and we wanted to pre-book our seats as Mrs French is disabled and needs extra leg room and an aisle seat. We therefore booked 2a, 2d, 2e and 2f and we also wanted x2 window seats.

As covid came along the flights were carried forward to the following year. We sent an email dated 21/07/2020 stating that we wanted to keep the same seats which were 2a, 2d, 2e and 2f. We had a travel plan from easyjet dated 21/07/2020 showing seats 2a, 2d, 2e and 2f. We also had another travel plan from easyjet showing seats 2a, 2d, 2e and 2f. Obviously the pandemic forced for another year of cancelled flights so carried forward to the following year 2022.

When we went to print off our boarding passes for our flights we found the following

Flight from Luton to Alicanted = seats given 2a, 2b, 2e and 2f

Flight from Alicante to Luton = seats given 2c, 2d, 2e and 2f

These are NOT the seats that we booked or paid for. Mrs French requires an aisle seat 2d (which is what we paid for both ways) and 2e is a seat we requested for both ways as our daughter needs to sit between her mum and her sister as a nervous flyer. Mr French paid for 2a (which we paid for both ways) and he only has it going and not returning.

When we contacted Easyjet the representative was totally unhelpful and told us there was nothing that could be done. Her suggestion was the following -

"When you are at the airport go and find the passenger who has your seats and ask if they will change with you." She then just put the phone down.

We will not do that, we requested and paid for seats 2A, 2D, 2E and 2F and expect that is what we will get.

I have attached paperwork as follows:-

19-07-2022 payment confirmation = payment confirmation from easyjet showing that seats have been purchased

19-09-2019 a and 19-09-2019 b booking confirmation = easyjet booking showing seats 2A, 2D, 2E and 2F

19-09-2019 invoice = invoice showing that seats were purchased

21-07-2020 email = email from C French to Easyjet stating we wanted the same seats

21-07-2020 travel plan = travel plan from easyjet showing seats 2A, 2D, 2E and 2F

27-04-2021 travel plan = travel plan from easyjet showing seats 2A, 2D, 2E and 2F

I expect that this is rectified as a matter of urgency as you can clearly see that we have prooved that we booked and paid for seats and you confirmed these seats also. I would like a response as a matter of urgency

Yours Faithfully

Mr & Mrs French

I had booked 3plane tickets for a trip Geneva-London (17-19 June 2022) with Easyjet (flight 8481). It was a birthday gift for our daughter, Emma, who celebrated her 10th birthday on 3 February 2022. This trip included:

1. two nights for 3 persons at the Myfair London hotel

2. the visit of the Harry Potter Studio (planned for Saturday afternoon)

3. dinner for 3 persons at the Hélène Daroz at the Connaught

After we got at the airport and were waiting for our Easyjet flight, we received the information that the flight so cancelled (no. 8481). We called the UK Easyjet number and tried to get on another flight, either Friday later in the evening or Saturday morning. Unfortunately, it was not possible to put us on a different flight so that we could get to London on Saturday. To save our trip, I also tried to buy new tickets with another company, but there were none. Of course, our daughter was in tears when she heard that we were not able to pursue our trip, which she had been expecting for months.

For this reason, we had to cancel the hotel, the restaurant and the visit to the Harry Potter Studio. Since all these 3 cancellations took place less than 48h before, we had cancellation charges. Specifically,

- the total amount for the hotel: 984 £

- the total amount for the Harry Potter Studio: 272 £

- annulation fees for the restaurant: 170 £ x 3 persons

I can send you all the proofs for our reservations and the cancellation policies. As financial compensation for the cancellation of our flight, we request the refund of all these above-mentioned costs (a total of 1766 £). We are aware that this is an important amount, but this represents the money we paid to offer our 10 year old daughter an amazing week-end in London. Due to the cancellation of the flight, she did not benefit of our gift.

We hope that you understand the very delicate situation in which you have put us and that you will accept the requested refund.

Thank you!

Sincerely yours

Cristina Grisot

I rented a car from EasyJet in November 2021 for a rental time period of April 31-May 6th. At the time of the booking, there was something that said "international drivers license if applicable". Well there was no information on the website about if it was applicable. In fact, the only place to possibly get an international drivers permit is through AAA in the United States and it is a 6 week process whereby you must send in your drivers license - it's a lot like the process of getting a passport.

When we arrive at the car rental place - it says that we have to have an international drivers permit - This was NOT listed explicitly in the original booking, although it WAS in the reminder email (sent to us just days before our rental). As it turned out, the policy to enforce the international drivers permit was put into place in January 2022. We did not receive any notice that this international drivers permit was required until April 2022. We were already in Europe - not enough time to get an international permit. They did not refund our money and at the time we had to book many expensive last minute flights and rented a car through Enterprise (which did not require and international permit). Do not rent with Easy Jet. They are slimey and dishonest.

I made a flight booking with Easyjet to fly Edinburgh to Stansted REF K3FKXVF.

The same booking also included an 'EasyJet car rental booking' 26 April GB607513480 with EuropCar 26 April 2.05 pm and Damage Refund Insurance G001GBRGB607513480 26 April 2.13 pm, all paid for at the same time. I subsequently received 'Confirmation of your Damage Refund Insurance for your car hire - G001GBRGB607513480' with 4 pdf documents to my iPhone 26 April 2.26 pm.

When it came to picking up the rental car, Europcar official explained that the Damage Refund Insurance did not include damage to the body of the car, and so I was obliged to take out further insurance with Europcar.

Discussion with the Europcar official and a search on the net reveals this (in my opinion) misrepresentation and unfair trading has been common practice. I tried but could not find a contact site for a complaint directly with Easyjet

Easyjet or their third party seller should (i) desist from this practice, (ii) make a public apology, (iii) be obliged to have a readily searchable site to make an online complaint, and (iv) be prosecuted in full for unfair trading and misrepresentation. Less importantly, I wish full financial recompense for the dud Damage Refund Insurance

Following the booking of my Easyjet flight, I was offered a car rental deal.

I clicked this, and lost over 800€. This is a case of dishonest business practice.

My booking reference. IT589652120.

Reserved on the 08.03.2022 and paid in FULL.

Arrival at the airport on the 11th april, about 14h30. No car, they have given it to someone else. I told the agent that this is outrageous, but not much use as there is no car. So I hire a car elsewhere.

I expected full apologies from EasyJet upon return home, and of course reimbursement. No luck. Instead, The easyjet customer care service has been absolutely repentant, and refuses to reimburse.

I did indicated the arrival time as 13:00, just to be safe (that seems fairly common thing to do). I suppose that they know that, and they have written somewhere in the terms of use (that I never could find) that they are entitled to give the car to someone else if customer arrives late. Even if I did prepay for it.

Whom concert ,

I had the worse experience ever inside easyJet flight towards Lisbon never complain but this time couldn’t be possible to missing out the two flight attendant the manager and another woman which shame I don’t recall their name is was so disrespectful very irritate to be honest didn’t gave time for my to look for he’s seat kept asking him on a rude was for he’s face cover my husband was looking for he’s face cover keeping been ignorant towards we asked them if they could provide us with one they were very rude towards that I was wearing a face shelter because I have disability of cover my noise the flight attendant manager start telling me I wasn’t wearing a face cover properly I couldn’t understand why they selling in uk if is from NHS I was in shock why I wasn’t allowed to wear it inside an aircraft I have felt very their was a big discrimination towards myself and my husband my flight number was EZY2365

For a Costumer who is paying for the service I presume the staff member should be less abusive and disrespectful I’m speechless towards this incident I hope you can take notice and discuss this issue with the staff members .

Kind regards

Juliana dos Santos

We were four passengers coming from Madrid Airport to. Bordeaux with Ryanair. The connection flight was in 40 minutes so we were not able to make it to the new gate. Bordeaux airport doesn't have direct transfer to gates.All passengers have to exit and get through security long lines plus scanner checks. So 40 minutes between one thing and the other makes it basically impossible. However we runned like crazy to the gate. The plane still having the stairs attached and passengers boarding but the easyJet boarding staff stopped us from boarding allegating that boarding was closed already. They closed boarding 15 minutes before time. We lost our flight and have to spend the night out side the terminal in the freezing cold. No allow passengers during the night inside the airport. Also we had to book a new flight for next day. By the way, very expensive. On top of that, a member of the boarding staff give us a middle finger as they were leaving the terminal. We wanted to do a complain to easyJet at the airport but no one was there to inform is properly. It was a complete nightmare.