eCop! Police Supply
Reviews and Complaints

I ordered a set of Browning AB3 1" (low) Integrated Scope Mounts, but received a set of Browning AB3 30mm (high) mounts (Browning model number: 123013). How do I return the item that I received for a refund?

Received on June 25, 2022.

I ordered a NEW LaserMax laser sight from these clowns and they sent me a USED/BROKEN one! The box was taped shut and the laser does not work. I was going to get another one until I read all of the complaints about them. Seller used items as new seems to be what they do! Called customer service numerous times and no customer service agents were available and the mailbox was full.

My advise is RUN AWAY from this company!

I bought and paid for over 50 assorted fishing lures and pieces of fishing tackle from ecop! They sent me six little envelopes, each containing a single nail, I guess to weigh the package enough to make it through the automation. I haven't been able to contact a real human being to discuss my problem, either by telephone or by e-mail.

A search on the internet shows that I am not even close to being the first one who has been sent a nail in place of a fishing lure. I guess they make good money at $8.00 a nail.

Purchased an item on walmart.com being sold by ecop and on Oct 6 2017 USPS tracking says preshipment sent but item not received. So I call ecop not expecting anyone to answer but Lisa did who by the way is the most arrogant unprofessional person ever. She said their was nothing she could do except wait 14 days from today Oct 19th then submit a claim to USPS because it was them who lost it. She said that she couldn't issue refund and couldn't resend item because they sent the original item which USPS says they never received the item only preshipment info. When asked to speak to a supervisor her response was that they were all in a meeting and that Alex would return my call. If he's called you he's called me. Now when I call all I can do is leave a message or email them and the email comes back undeliverable. The item was only $11 But still this company took my money well stole my money and it looks like they do this a lot

I ordered rage mechanical broadheads and this company sent me practice heads! I even have a picture of the product and conformation and it is not what they sent me. Now I can't contact them at all. Been trying for 24 hours now and they don't answer. I researched this company and I see this is a common thing they do. I will never do business with them again.

I ordered the Gun master 17 piece universal gun cleaning kit in a Wooden Presentation Box. This was to be a birthday gift for my Twin Grand-Sons. The price at Walmart was 4.95 for each kit. I ordered two(2) kits.

What you sent me in the place of the two kits are Shot Gun Bore Brushes. This I do not want, I want the kits. Now what do you want to do?

Pocket Knives - ordered CASE brand, got some cheap Chinese brand. I ordered 2 white CASE (top quality made in America) Coal Miner memorial pocket knives and received 2 brown pocket knives from Steel Warrior brand, made in China. I ordered via the Walmart web site. I am NOT impressed, nor am I happy. I want the CASE knives, not these cheap pieces of crap. How do I get the knives I ordered and paid for?

Ordered this knife September 8, 2017, was sent a cheaper one the 8750. Have tried contacting this company, but they seem to be ignoring me. I would really like to get the knife I ordered

Kershaw Shuffle DIY Compact Multifunction Pocket Knife (8720), 2.4 Inch 8Cr13MoV Steel Blade with Black Oxide Coating, Every Day Utility Knife with Carbon Strength and High Tech Function, 3.5 oz.
$19.89 1 $19.89

eCopUSA items cannot be returned to Walmart stores.
See their return policy or contact their customer care .

I did not realize it was a fake gun until I received it. So I tried to return it and just got back this email: Dear max, We received your return of the Denix Classic M1873 Fast Draw 22-1501 Single Action Revolver Replica 10 1/2". Unfortunately, we are not able to accept this item back for a refund because the original packaging is not included or the item is not in new re-sellable condition. Please contact us within the next 10 days if you would like to receive this item back, per our return policy you will be responsible for the cost of shipping the item back to your location. *If you need any additional support for this returned item please contact the manufacturer directly. Please don’t hesitate to let us know if you have any questions. Take care and stay safe, Returns Department I sent back everything that was sent to me, the gun, the box, the brochure, even the bubble wrap. No way was anything missing or damage. I only looked at the gun one time when I received it and put it right back in the box. I want my money back, I did not spend 100.00 plus $10.00 to ship it back for nothing. This is a rip off.

ordered an item off of Walmart.com showing ecopusa as the Market Place Partner who would be shipping item.
Received wrong Item tried contacting Copusa via email and by Phone, been three days and still no answer or reply.
Contacted Walmart escalation Dept after investigating they offered me a refund. I informed Walmart I didn't order from their site to get an refund but wanted the Streamlight item they advertised.
Don't know if this a bait and switch or just plain false advertising. I expected better for an company partnered and represented by Walmart.
Still waiting on an reply from ECOPUSA.

I ordered 20 knives off of Walmart.com it says case knives and shows a picture of them when they came in they wasn't case knives they was frost cutlery. I feel that this is fraud for advertising and sale stuff that was not the product advertise. I feel if you advertise or sale a product it should be the right one. I'm completely dissatisfied with this.

On July 5, 2017 I purchased on ebay, a new Minn Kota electric trolling motor, model 1358805, from ecop.
The description was inline with what I was had been researching. The feature I was most interested in were the foot pedal, i-pilot, and spotlock. ecop's price was comparable and second choice for purchase as the first purchase had just depleted their stock. ecop misrepresented the sale with a picture showing the item "with" the foot pedal. With vacation nearing, I made the mistake of making the purchase.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=311910521375
On July 6, I received notification the purchase had shipped and on July 13, 2017 it was delivered. After removing the item from the package, I found neither the foot pedal nor a remote. I immediately contacted ecop by email with my concern. The response I receive negative and of poor customer service. following are the first responses:

New message to: ecop!
Hello,

I am reaching out to you in hope of resolving this issue. I am asking if you would send me either a remote or a foot pedal. As my original letter stated the day I received my item, I received neither. I would prefer the pedal as that is why I originally purchased this, from ecop, for a price of $125.00 higher than buying directly from Minn Kota. Your picture does misrepresent the item as is not a stock picture as you stated. I will be happy to return the item if you can not make it happen.

Regards,
ecop!

Hello,

Thank you for reaching out to us. I apologize for what has happened with your order. Please use the return option within your My eBay Summary page.

The steps to request a return for this item are:
1) Log onto your My eBay
2) Click the Summary Page
3) Pick the item you want to return
4) Click more options dropdown menu under the View order details tab
5) Select Return this item
6) Submit the return request
The following guidelines apply to return requests submitted to eCopUSA:
1. Items returned that are deemed broken or defective, a listing error, or a shipping error qualify for a full refund that will be covered by eCopUSA.
2. Items returned for ANY reason other than stated above will be considered a customer error. Customers will be responsible for the return shipping costs plus a 15% restocking fee will apply.
Please note, if an item or the item packaging for a customer error return is missing, incomplete, has been opened or tampered with in any way, we will not accept the return. Items must be in a resalable pristine condition as Brand New, Unopened, Never Used. Do not return items in any other state as we will refuse the return request and the customer will be responsible for the shipping costs of the item (if you choose to reclaim the item). Items that are not reclaimed within 10 days of receipt of the unaccepted return will be disposed of.

If there is anything else we can assist you with, please contact us. As always, thank you for being a valued eCop! USA customer!

Take care and stay safe,

Chello May B.
Customer Service
eCop! USA

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ron97824:

I have to disagree. Your picture you listed is NOT the stock picture after looking at what minn kota lists with that part number. You are right, you add does state "may differ insize, color etc.

Yes. You can have it back!

I have no way to steer it unless I use my phone.
ecop!

Hello,

Thank you for the response. Our listing does not include the foot pedal. We do use stock photos provided by the manufacturer for the items we list. Under the photo in the description it states, “Stock photo Actual item may differ slightly from picture (Please check listing Title/Description for fit, color and size information.)” When you see this, it is important to refer to the Item title and listing description for specifics of this item.
Would you like to return this item for a refund?

If there is anything else we can assist you with, please contact us. As always, thank you for being a valued eCop! USA customer!

Take care and stay safe,

Lisa Nelson
Customer Service
eCop! USA

XS[[[protected]][L1UA2NFFS594Y]]
ron97824:

ecop,

I received the Minn Kota trolling motor I just purchased from you. Upon opening the box, I did not find either the remote nor the foot petal in the box as your picture describes.
I'm sure it was just an over site. I will await your answer to decide to install it or return it.
Thank you

Stock photo

Actual item may differ slightly from picture (Please check listing
Title/Description for fit, color and size information.)

ecops also stated this is a stock photo which is a direct lie. This is in fact "NOT" a stock photo of the item which I verified on the minn kota website. Secondly, the item in ecop website also states below the picture "ACTUAL ITEM MAY DIFFER SLIGHTLY FROM PICTURE" then its explains "(PLEASE CHECK LISTING TITLE/DESCRIPTION FOR FIT, COLOR, AND SIZE)".
I then simply asked ecop if they would please send either a remote or foot pedal. I was denied and my option was to return the item. Now vacation nearing. Finally ecop/Porter Internet a return label to return by USPS. On July 21, 2017 at approx 4:15pm I made an attempt to ship it from our local USPS. The postal service does not accept packages that large! Another ecop failure and disappointment. On July 24, 2017 I contacted ecop again, explaining their eneptness.
On July 26, 2017, ecop's response:

New message from: ecop! Top Rated Seller(1, 279, 684)
Hello,

I apologize about the issue with the size restriction. . You may ship with another parcel company at your own expense and we will process the return for you. If the error was on our part or the item is defective, we would be more than happy to cover the return shipping. Please compete the return instructions sent to you and your order will be escalated to our Returns Supervisor who will further assist you in resolving this issue. Thank you for your cooperation and patience.
If there is anything else we can assist you with, please contact us. As always, thank you for being a valued eCop! USA customer!

Take care and stay safe,

Lisa Nelson
Customer Service
eCop! USA

NOW... I AM REQUIRED TO PAY FOR THE RETURN? IN MY OPINION, I HAVE BEEN SCAMMED!

1. I received an item that is not complete
2. I purchased an item that was misleading and purposely sold as another item
3. I have been lied to
4. I was given a wrong return label
5. Now I am required to pay for the return
ecop has stalled to the point my vacation is here, no time to order another.

I will not go away from this!

Ron Crump

Ordered ""Pair of above items 1/15/2017---recvd (1) one 1/22/2017----waited week then mailed for info---told only 1 was incorrect---have printed out (9) pages of eBay ad----told they changed their deals and that ended it---asked for resolution and told to return item---asked for free mailer as problem was on their end---told they no longer mad exchanges, etc, and only Credit to my account---would never do business again so Credit is worthless to me--notified PayPal, Discover Card and ebay of problems---ebay is worthless today as they do their best to make complaints as difficult as possible, especially for a 94 yr old senior as I am---I refuse to pay for what appears to be a scam as referred to 2 different people after I pressed 'their fault' as I see the entire transaction and customer service?

I bought a pair of Fireman's Suspenders from ecopusa on Nov. 27th 2016 because the pic showed loops at the attachment points.
Well, the loops turned out to be so small (intended I guess for rings on the belt) that no way could I thread the thinnest belt through the loops.
Returned same and they refused my refund request because I did not use the same packaging! Said they could not find the bar code. Not true. I used the same box.
Richard J Papp
Milton, DE

I tried to order this item on this web sight and it was not finalized. i did not finish my order, and they still debit my bank account three times for a higher amount of the item.The item was never shipped, but they still debited my account. I called them various times and the recording says" not available". my bank will credit upon an investigation.

I purchased two pistol magazines, and they were not as described or shown, so I requested a return through their site. I get approval, but no instructions for the return, no procedures or address to ship to. So I mailed them back to the same address they came from, with RA number on label, copies or original order and return authorization included with the mags. After 4 weeks, and having sent 8 emails, made 6 calls - leaving 4 voice mails, I've NEVER had a reply once, and no refund. The company provides no viable ways to contact a live person, and they respond to NO attempts to resolve the issue. I did not get tracking for my return so I have no way to prove they received it, so I'm out $80. This company is a total rip-off, poorly run, and I would recommend NOT doing business with them.

ecopusa sells on eBay at ecop! Complaint after complaint after complaint abound about how they list items as new and sell them as used. Most of their business model involves listing every item (thousands) from RSR Group (www.rsrgroup.com) and marking the items up significantly. RSR Group is a distributor that drop ships. So they don't inventory anything. You buy an item and they get on RSR Groups website, buy the item and have them drop ship it to you. CRAZY - especially since ANYONE can get an account on RSRGROUP.COM as a retailer. You would be amazed how many guys on eBay and Amazon are doing the same thing.

My issue is that I bought 2 knives. Expensive knives compared to what I have had in the past. Both arrived looking like they were sharpened on the sidewalk. Scuffed, scratched and dull. Do a return, right? Nope, they won't ever answer email. They hide behind their feedback numbers on eBay. They make so many sales that negative feedback means nothing. STAY AWAY FROM THIS COMPANY!

I bought a really nice Laguiole knife from this company and I had never spent so much on a pocket knife before. It was many months ago, and I contacted them a few months ago and we corresponded a few times and then they stopped replying to my emails. First, when my knife showed up, it looked like someone was sharpening it, then got distracted and took off too much on one side and didn't even touch the other and then decided it was good enough to sell. And then Ecop decided this knife was good enough to sell. I had a friend who is a knifesmith sharpen it for me and it was OK then, still not as attractive as it should have been. Then after a few weeks of use on cheese and meat (the purpose of the knife and no misuse at all) the spring broke partially and now the blade wobbles both fully open and fully closed and I am afraid to put this pocket knife in my pocket. Yes, a fair amount of time has passed, but a good company should still replace a defective tool. It is a beautiful knife and I would love to be able to use it, but it is not safe to use in its current state.

I bought two knives from the website www.ecopusa.com. It was horrible experience, because the delivery was delayed by unknown reasons and the seller didn’t inform me about it. Also when the knives finally arrived, they looked like crap and it seemed that someone already used them. I tried to return them, but the seller ignored me and my emails. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?