eHarmony
Reviews and Complaints

I tried to cancel this after 1 month and they would not cancel it. I have paid for a year and they will not respond to my e-mails; even after telling them I am reporting them to the Better Business Bureau.

All of the matches are too far away, I have been on there since July and have not had one response/reply.. I posted my photo. and I am pretty good looking for my age and look even younger... and no replies...

This eHarmony is a bunch of crap and they are misleading people about their service... I want my money back... NOW... Don't fall for this dating site it is a skam!

This company is a wast of time DO NOT USE the scam money out of people !

Are they serious. What about this site means someone can meet great date.

I signed up for one month of eharmony in 2006. There was no "recurring billing" check mark on the credit card page. Apparently, they HIDE it in the "terms and conditions". They have charged me 29.99 for the past 22 months without my even knowing it! That's almost $700.00! And when I brought it to their attention, they kindly refunded me for ONE month and told me that was the best they could do based on their "terms and conditions!" I have not even logged on to this service in 22 months and they still charge for it every month! HIGHLY UNETHICAL!

I've been on eHarmony since February, and they send me all 'Closed' matches. I did a test this week, I log on to the site every 30 minutes to try and catch a Match before it's closed. Guess what? 30 minutes ago, no match. 30 minutes later, a closed match! Does eHarmony really expect me to believe that, men I'm not even initiating communication with, who's profiles I've never even seen, are getting my profile and feeling it necessary to 'permanenetly close communication' with me the very instant they receive me as a match? I mean, it's possible, but not very likely. I was never in 'communication' with these strangers in the first place. I never even knew they existed until eHarmony sent me a break-up letter from a guy I never knew. But apparently he knew me already? I'm certain that eHarmony is sending me fake 'matches'. There's a link in a member's Home Page called 'Who's Viewed Me?'. None of the men I alledgedly was 'matched' to are even in there! You have to view a profile before you can decide to Open Communication or Close Match. They must have a set of fake profiles they send to the dope members, and they're closed when you get them, so eHarmony covers their butt- 'we matched you to these 113 men, but they all decided at the very instant they received the match that they had to close communication with you PERMANENTLY, and INSTANTLY! So that there wasn't even a second of time between you receiving the match and it being closed." I'm an attractive 33 year old with a very nice figure and a loving heart. I'm not everyone's type, I understand, but 113 men all sending a 'closed' message? That's just odd. Isn't simply NOT iniatiating communication enough? Doesn't that send a woman the message that he's not interested? That's what happens in the real world. Men simply don't make a move when they aren't that interested. Are break-up letters that say 'this person chose to permanently close communication with you' a little harsh? And totally unrealistic? Well, 3 men Requested Communication, which means 'Answer His Questions'. Twice I stupidly answered a stranger, whom I owed nothing, his inappropriate questions, and THEN the match was closed. Something's totally up with this site. I'm betting it's shut down soon. There are thousands of complants all over the Internet...

As a second thought, will everyone who has had a problem with eharmony get on the telephone to their 800 number:

[protected].

If several hundred people call them everyday, their telephone bill will be very expensive and that may be a small battle won but at least it sends a clear message that if they are going to make our lives miserable, we are glad to return the favor and do it legally.

eharmony appears to be completely disfunctional and sociopathic regarding it's treatment of the consumers.
For 2 years, I attempted to get off their email spams and they finally sent a letter, about 2 months ago, that my email would not be used again.
Today, I got another Spam about Enchanced Features on my account. I called. They said I had not closed my account.
I told the customer service rep that I had found at least 200 complaints about eharmony in one day. She assured me that about 200 couples are getting married everyday.
Does anyone really believe that?
That Dr...whatever his name is...the one who acts like a Christian is a predator and is filled with evil greed.

Eharmony is misleading.

Lost of fake profiles created by the company and the staff.

Jose,
I am only trying to tell these people the truth about themselves. I'll bet you are on ehamrnony and match and all the other online dating websites, too. Probably looking to hook up with some dude. You weigh about a buck and a quarter, with a itty-bitty moustache and a thin line of hair down your cheeks you call a beard that you spend an hour shaving. You got a tribal tattoo on one arm, thinking it makes you look cool, both ears pierced and you drive a honda civic. A four door. HA HA HA! Jose go back to the barrio and troll outside for those little 15 year old latino boys you like so well.

I agree with you DU. eharmony is a joke.

I agree with the above. But Tony sounds gay.

You're right, DU. It's eHarmony's fault that nobody wants to go out with you. It's your parent's fault that you aren't a millionaire. It's the city's fault when rush-hour traffic made you late for work. It's the ticket vendor's fault when nothing came out of the lottery ticket you bought. Those lottery ads are deceptive advertising, too!

Wow, you paid $60 to join an online dating site, the least you should get out of it is a date, huh? Next time, save the effort and just pay someone $60 to go out with you.

Hey Tony. Why are you on this site on a Friday? Your boyfriend is off for the night? Go back on your AIDS meds for all our sakes.

Sara,

I'll ask you a couple of questions. Why in the hell do you need a dating service to find somebody? Are you as homely as the disappointed user? You can't find anybody on your own? Here's what I think. You are butt-ugly, a stick, with man hands and a deep voice. You're as flat as a 2x4, with stringy hair and a meek demeaner. People describe you as "nice". You've bumped uglies twice, once with Timmie next door 'cause you showed him your cans, and once with some poor guy you wrangled into going out on a date with you. "Steely Dan" is your best bud now. How did match.com work for ya? You get paired up with another lesbian?

I completely agree I tried eHarmoney and found it worthless. I disliked the guided communication very much but did go all the way through it with someone and was thinking I wanted to meet him - then he just disappeared! Now his rude behavior is not really the services's fault but I have talked to several people who have had the same experience. I suppose it works if you want to be ultra careful - but in my opinion it's better to just get out there, meet in person and see what happens. If you really want to meet someone try Match.com. It worked for me!

PS - don't listen to that jerk Tony!

DisappointedUser,

Look, just because you some ugly guy or gal who looks like a guy doesn't meanthat eHarmony didn't try as hard as they could given the situation. You probably look at yourself in the mirror and say Damn, I'm a good looking guy/gal, but in reality, you're a wildebeest. First all, if you weren't so ugly you could meet someone where you live, but I guess picking up trash at 3 am makes it hard to meet someone other than bums and street people. Second, your feeble attempts to score some action on the few dates you acutally did go on probably scared you. I'll bet you have a HUGE porn collection, don't you? Dude/dudette, resign yourself to the fact that you will have to marry one of your hands to live happily every after.

Sincerely,
T

You are a tool.

Im sure she thought the same of you and told eharmony.com that she wanted a refund... with interest.

I think E-harmony is a great big rip off !
I would like to know how to get in touch with this company ? If anyone knows please inform me.
I thought that a pay dating site would be the way to go but I now I know it's not. I much prefer Plentyoffish which is a free site. There needs to be a class action suit brought against them !

e-Harmony is total nonsense. I was a member for 6 months and while it was easy enough to cancel I never comunicated with ladies at all. I am not a weirdo or anything, I have had a few good relationships in the past, but wanted to try something different. Being matched on values, and personality appealled to me. Nothing. Not one single match that was even remotely what I was looking for. I specified certain things which were completely ignored and I was constantly matched with ladies more than 500 miles from me - I'm in London. It's just another money maker who prey on people feeling lonely or looking for their soulmate. My advice to anyone - AVOID ALL DATING SITES - just get out there and meet people. G/L.

I agree that it is a way to separate decent romantically inclined people from their money. Most guys that I have been sent live over 300 miles away. I am college educated but many cannot string simple sentences together! No photos. When you ask questions about their lifestyle they suddenly stop the process. Some of the guys are decent and I feel for them also that they were paired with someone not compatible. Physical attraction IS inportant. Eharmony just doesn't get that - or likely just wants your money and doesn't care.

First, let me say that I was a member of eharmony for two years. I knew of the monthly fees, and I gave them a specific credit card to charge, which worked fine. Two months later, I changed from the monthly membership to the annual membership. I was billed on my next statement, and I was fine with that. When you compare $49.95 per month for 12 months to the reduced rate, it was worth it. I never had a problem with the annual charge. I was always notified when my subscription needed to be renewed.

Think about buying a house. Would you settle for just what's out there, knowing you'll never be happy where you are and knowing that there other possibilities out there? Or do you want to options, and be able to be in control of your options?

It's what you WANT it to be. Specify it. Fine-tune it. That goes for your relationships, what you want in dating, and what you want in life. I set-up my matches to find someone with similar interests, hobbies, lifestyle, religion... Make it what you want. Go for what you want on a long-term, not just short-term. That's okay too.

If I felt that I was being scammed, I would have cancelled eharmony a long time ago. But I researched it, I read a lot about it, read a lot of testimonials, and asked a lot of questions about it. I am not the type of person to accept things "as is", so I look into things which spark my attention. I was never scammed with Eharmony, ever. Did they offer different packages and options? YES. But I declined each one of them because I was happy with the eharmony program, and I was out for looking for SOMEONE not SOMETHING.

When I set-up my profile, I made sure that the women that I set-up a basic simple profile, and I didn't specify a lot of information. I received about 50+ matches a few days in a row. I signed back on, and changed my matches to at least the same state that I lived in (New Jersey). Then, I went through the current matches and specified reasons why not to be matched with the people out of state.

I went on sporadic dates here and there, but they weren't the type of woman that I was looking for. So, I modified my profile, going from the "basic simple" search for someone, and narrowing it down a little as to what I was looking for. Age, height, background, kids. Although I made modifications, I was still open-minded. I received a lot of matches, most of which closed me out as "they live too far" or "no compatibility". I did go on some dates with people whom I thought were nice, but they didn't feel a "connection". If the compatibility wasn't there, then there wasn't a need to continue. However, I never walked out in the middle of a date. I'm not like that.

So, I specified exactly what I was looking for. I took the 200 question test again. I did a lot of thinking about my Q&A, and I rewrote a lot of my information with more personalized information about myself. In other words, I put myself on a limb, dropped my guard, and just let myself out there. I wanted people to see who I was as a person, and I wanted to go from there.

I met and dated a lot of different people. Most were single dates, and I was alright with that. I had short-term relationships (3-5 months) with some women.

I was matched with someone in February 2007. We talked every day in eharmony, sharing a lot about each other. After a month, we setup our first date, which went very well. The conversations that we had in eharmony were the basis for our conversations, and they sparked other conversations. It was great, we had a fantastic time. We dated each other on a Saturday, then again on Sunday. When I got home, I signed onto eharmony, and started closing out my matches who were not in open communication saying "I am pursuing another relationship" because I feel that I wanted to give the benefit of the doubt why I closed their match. Over the next few days, I sent messages to the other people I was in open communication with, letting them know that I have met someone and that I wish them good luck in their search, and also closed the match.

We're now dating over a year. We have taken vacations together, travelled together, went to concerts together, dinners, countless movies, Broadway shows, white water rafting, camping, and we just have a great time at whatever we want to do.

It's what YOU want it to be. Specify exactly what you want - age, location, etc. Don't settle. Go for what you want in someone.

Good luck. :)

Totally Agree with you. Unethical, Slimey and wish I had read your comments before I "on a whim" let this corporation have access to my checking account. They automatically renewed my membership on Easter Sunday. Then sent me an email the same day, easter sunday, of what they did. Like they are my partner - or best friend - or had my knowledge and concent. When I called on MOnday, the next day, to tell them that I had no intention of re-newing as the 3 month plan had expired, they told me to late, the increase in fee that they took out of my checking account was the "discount" fee of the normal price. What a bunch of con artists. Please don't let this hocus pocus disney fantasy hype gypsy good for NOTHING CORPORATION get thier hands on your bank account. THEY ARE BAD. THEY HAVE NO MEN. IT IS ALL SMOKE AND ILLUSION AND YOU DO PAY. I will tell every woman I know - and don't know to BEWARE. BAD BAD BAD PEOPLE WHO WANT THIER HANDS ON YOUR BANK ACCOUNT.

I have the same problem. I am trying to cancel, but the 'cancel' and 'do not renew' instructions give directions to non-existent links under Account Settings. I am pre-alerting my bank to consider any renewal charge as fraud and alerting authorities.

You can look into a Charge Back which means that you get your Credit Card company to look into a wrongful charge and they can charge the company the money back. I'd imagine it's quite bad for a credit rating.

I called and they refunded me. You cant wait months to pass bye. Take immediate action and they give it back.

I had to get the number from my credit card. The phone numbers are always accessable to the banks.

eHamrony makes more money out of cheating people out of money by continuing their memberships after we have canceled more than once. Someone needs to look into this and take legal action.

SHUT THEM DOWN!

Buyer Beware! If you account ends on, for example, the 28th of the month, EH will go ahead and "auto-renew" for you up to two days early. When you call to cancel, the reps are very unhelpful and EH WILL NOT REFUND YOUR MONEY. What a scam!

No, the matches on eharmony are not accurate. I specified matches to be no more than 30 miles away and not even 24 hours after signing up I was receiving matches that were 2000 miles away. Apparently they do not give refunds, because they have not even responded to the 4 e-mails I have sent them in the past 3 days. There should be some kind of law to protect consumers against internet fraud.

I also have a complain about eharmony. The matches I asked for were not accurate at all and I told them I wasn't pleased with their services and asked for a refund. They also told me that I could not get my money back from them and I have only been with them for two weeks. The TV commercials are very deceiving.

Im not concerned with the number of matches just the communication. I only recieved communications from people 1 week before my subscription ended. After renewing I never heard from that match again. Coincidence I think not.

E harmony matched me with nothing but out of date people, those who were not even looking any longer and those who did not match critical match material. If and when a class action sue is filed I will certainly enlist, EHARMONY IS A SHAME

I could no have said it better myself, the only thing I would add was if you do select some limitations they should be honored and the flexible match garbage is a falesy too - if you have so many members WHY would you go outside the perameters set by the CLIENT!

I recieved almost no matches until my subscription was two weeks from being over. Then they sent me several matches, all of which almost immediately broke off communicationwith me without giving me a chance.

Eharmony is a joke, a fraud, a complete waste of time and I support anyone bringing a class-aciton lawsuit against them.

I kept getting matched with people who were in relationships or no longer dating. This was after I had been a member for some time. Why would someone not interested in dating sign up for eHarmony? My guess is it took eHarmony several months to get around to matching me with that person, by which time they were no longer looking. Gee thanks. They are not getting another dime out of me and if I knew a lawyer, I'd seriously consider suing.

I filled out the personality profile twice and each time zero matches came up for me and thus they would not allow me to be a member. A year later, the second time I actually lied in my questionaire to see if I could get into the database and again I was denied. I even checked all races when I answered it. What the hell did I answer wrong?

I do not have a membership, I am considering NOT signing up. I have been reading a lot of the dissapointment stories. So many people feel cheated b/c they get charged when given ample notice of disinterest in renewal. I DO NOT like the idea that eHarmony will keep NON members on file. YUCKY that is so FRADULANT! How could people be so unethical. I am so dissapointed yet grateful, that I looked up some information, and did a little research.

I am a black male, Eharmony would match me with women of different races, f I remeber correctly when fill out your profile you are asked about those kind of preferences.

When e harmony first started I read in some of the material on the site at the time, and this came from Neil Clark himself, that mixing of races in marriage should not be done and I heard him say the same thing when I heard him speak at a church in Newport Beach, CA. It was in a section that talked about what to be careful of when finding a mate. He gave a number of reasons why he didn't think that interracial marriages where a good thing and people should consider the issues he brings up before going forward. And he was right in that people should take the things he mentioned in to consideration for the purpose of deciding how to deal with those things if and when they come up, but not as a reason to not get married. For example, he talked about having children and what they would go through because of being bi racial and what that would do to them. I have 5 wonderful bi racial (asian/black) grand children and they all are very well adjusted with great attitudes and a lot of friends, white, black etc. So I think he is wrong in some of the reason he stated. It was that he didn't think it was a good idea. I disagreed with him completely. I am a Black male and its interesting but when I was a member I received match's that were all races, White, Hispanic etc. Anyway, because of Neil's own believes about interracial marriages, that could be the reason we don't see those couples in their TV spots. I don't know that for sure, just an educated guess. I sure if you googled Neil you should be able to find some information on that subject.

Consider yourselves lucky. Eharmony is a f**king joke. The give you very few "mactches" until about a month before your paid subscription is about to run out. Then they send you some, most of which cut off communication with you without ever giving you a fair chance.

Nothing, but a bunch of holier-than-thou-Bible-thumpers who'll never be satisfied with anyone who's not rich and acts like a likewise Bible thumper there.

I had the exact same experience happen to me. Filled out that long ### e harmony survey, being truthful about my atheist stance, REJECTED. Filled it out a second time as a somewhat religious person on the religious questions, ACCEPTED. What a joke. If they are going to discriminate on the basis of religion, at least have the common human decency to make it public.

The comment about broken people frequenting this cite is accurate. An 70 year old gentlemen I know, who is prone to being scammed either because he oblivious or does not care to verify anything was married after two months to a 40 something woman who he met on this cite. Besides the obviously short courtship, he seemed happy enough. A year later, he has: (1) been sent back to 'get a bigger ring'; (2) bought a condo and car for the minimum wage wife; (3) been accused of being a child harasser after spending 'too much time with grand kids'; (4) been accused of having a drinking problem because his wife no longer drinks and found wine glasses in his house, etcetera. Last I heard he was all consumed with putting his paid-for home up as collateral to finance the condo he's purchasing and has decided not to follow medical advise concerning his cancer because of the associated costs...

Warn your parents and grandparents, there are healthier pass times, or at least get involved with the background process. Unfortunately, this older gentleman did not because he felt it would be an invasion of privacy. Come on, be intelligent.

Eharmony was responsible in introducing my ex-finance and I. I sent them an email thanking that for matching us as we became engaged 6 months later. A year after our engagement they contacted us again to advertise for them. We declined at the time and said that we had planned to wed within 6-12 months.
Last than 6 months after our last correspondence with eHarmony and a day after I dumped him, I was horrified to discover that they had allowed him to re-register and join eHarmony 3 months before I dumped him. I was only made aware after I sent an email to eHarmony that I had ended my engagement to him and then warned them that he is not of good character as he uses women in every way fo rhis own gain!

WOW, I am a female, and I have closed a couple interaction, ...not a paying member by the way and after reading this site won't become a payng member, i digress the point is that as a female, I have been so careful about online match dating etc...and thought that eHarmony was the cream of the crop.

I see that I was so wrong.

Thanks everyone for the honest replies.

HA! I was told that the matches i rec'd were light social drinkers, drug free, and financially stable...WRONG! the ones i got were stoners, drunks, so broke they had to apply for state aid, and spoke to me with sexually explicit words, that's without adding the issues of their emotional and/or mental baggage... THAT WAS AN EXPENSIVE MISTAKE... so i joined another sight and am engaged to be married. OH! and they would not post my profile without a picture i didnt want to post one but they said it has to go in my profile before they can post it.

My experience with eharmony is similar. I had been matched with over 3, 000 "matches." I went out with one of the women, who turned out to be a compulsive liar. And, I had a phone call with a woman, Tamara from Chicago, with a Pennsylvania phone number, who severely misrepresented herself on her profile.

Eharmony attracts women with severe, emotional baggage. Looking at the reasons that someone can actually close a match demonstrates the caliber of woman who is generally listed on the site.

Explain something to me. If you are "pursuing another relationship, " "are taking a break from dating, " "are not ready for the next step, " or "have too much happening in your life at the moment, " what the ### are you doing on eharmony in the first place?

Beware of matches using icall.com and textdrop.com -- both free services to call anywhere in USA and Canada from another country. Calls cannot be traced. Text messages not able to be traced. Being used by several eHarmony individuals to contact and scam matches of money.

HI:

Just as an added joy, the "happy couples" portrayed in the e-harmony ads are actors...not real couples matched by e-harmony!

I recieved a casting notice looking for people to play the lovebirds...the casting site was legit (I live in LA) but e-harmony is a joke.

At one point, I was signed up with them and you shold have seen what they matched me up with...I don't even think all of them had teeth! And the pictures looked like they were taken in the 1960's due to the seriously bad hairstyles!

Buyer Beware!

5 good reasons to stay clear of this company www.icall.com

Even the free aspect of it; not worth it and runs poorly with many bugs!

1: Arlo Gilbert (CEO) thinks hes god and there is no room for others to comment on hes work, or hes little workers work Andy Muldowney. Arlo is in this only for the money and little or no customer care!

2: No customer support number! Yea I'm going to buy from a company but cant talk to them on the phone if i need help, etc! And there forums suck; just type about something they don't like, they will ip ban you or delete your account at best! Notice how there are only a few accounts on there forums, thats because most don't get any answers and have been banned for speaking there minds about crappy service and little support! Just read this auto response you will get if you email support, what a joke and tells you how interested they are in what you have to say! "Nobody is going to read the e-mail you just sent because we receive thousands of e-mails each day to this generic e-mail address, however we would like to help you so please continue reading to find out who/where you need to contact to resolve your support issue." This is not a generic email support@icall.com This is support; meaning you write us back with our concerns! Understaffed? ..hire more people, share your wealth Arlo Gilbert!

3: Too many bugs, you have to log in and log out to make the crap work right! It was built on a platform that most scrip-kiddies play with for fun! I tried it for 3 weeks (ver.4.0) and it worked maybe 40% of the time, and when callers called me, they got busy tones most of the time! If you paid for the crap, you got ripped off! There are plenty of free ones with better support! Just google "voip" (Voice over Internet Protocol) or click on this link for 102 Best Free Phone Services on the Web! www.voip-news.com/feature/102-best-phone-services-032708/

4: You cant use this on Windows mobile phones like 5.0 or 6.1 only on the iphone, tells you something! Most phone users are Windows mobile users! Now if i owned icall i would be on ever cell possible, shows you there not too smart!

5: Instead of giving you just a number, (free ver.) they also give you a extension number to call on top of that in-order for you to get a return call! Now who wants to dial that or wants to keep that number around!

Bottom line:

The company needs to go back and think about people first and making something worth using! They don't care about you, they just want your money and act like there the only voip software. Beware don't buy it, free ones are here and many actually have a number you can call.

My goal is not to bad mouth company's; but to let the pubic know the Truth about CEO's who just make too much money and don't care about there customers. Arlo Gilbert needs to spend less time on that airplane and more time on icall bugs! We need to go back to the people business, people. Mark R. Goldston

what was apple thinking?

How does one go about that? I think it is so FRAUDULANT to have non mebers on file as matches, I am not a paying member and after reading the dissapointment stories, I THINK NOT!
Let's go to the propper authorities on this, why not...It just makes sinse.

LET'S GO TO THE ATTOURNEY GENERAL AND COMPLAIN.

I was just rematched with someone that I knew was scamming me. He claimed to be from the US when he was really from Africa, Ghana or Nigeria claiming to be an engineer. I have read several other complaints from women about the same problem. I think we need to go to the Attorney General now.

Has anyone seriously looked into a class action suit to get back money charged for auto-renewals? I did not get any notice that i was being renewed (and my credit card charged) even though the initial agreement states that we are supposed to receive notice. I tried to get a refund and was told that they don't do refunds and that i agreed to the auto renewal at the time of signing up (even though i didn't even know there was a renewal setting). I am upset that this kind of practice has been going on. They need to be stopped.

Call them and tell them to turn off the auto-renewal, and then ask them to guide you while you are on the internet so you can see that it's turned off. Then print out that page. Also, cancel your credit card and get a new one. Write to eharmony by email or snail mail (or both so you have email time stamp) and tell them that you revoke any right to charge you for any service, past or present, except for the original month. You may not get any refunds, but this should stop them from charging you any more. They are really ruthless.

This is how they make their money. They automatically set you up for autorenewal even though you only selected a certain period of time. They make it hard to find a way to turn it off, and when I asked them to turn it off, they said they would verbally but charged me for another month at 49.99 anyway, refusing to refund it even though I immediately called them the morning they did that and also manually canceled my account. They are not interested in meeting the customer's needs or wishes or staying true to the intent of the agreement. They only want to make money at the customer's expense. They speak doublespeak and try to intimidate you by saying that if they were to give you a refund it would be really bad for the person who said they would cancel it for you, following that argument with the statement that they aren't "authorized" to give refunds. They try to wear you out, and even told my bank that I had only cancelled my account but had not cancelled the auto-renew. What is that supposed to mean? That I want to keep paying but not using the account? They are crooks.