eHarmony review: customer service is horrible! 36

Eharmony customer service is horrible. No option to turn off automatic renewal. I ended up cancel my subscription one day after it renewed so I sent an email to customer service telling them I didn't want it to be renewed. They sent me an email to call customer service. I called about a week later and they told me I needed to call within 24 hours. No where in the email did it specify that I needed to call within 24 hours. They told me it was my fault and blamed me for calling to late. The agent was highly rude. Any good company that deals in good faith would've refunded me or even given me a pro-rated refund since I canceled 1 day into a 1 month renewal. However, they enjoy "automatically" stealing money from their customers.

Never mind the above scenerios. Never mind the more then 6 dozen consumer complaints I just read. Iwanted a way to express my emotional downslide after eharmoney told me I could not be matched at all, AND THAT I fall into the 20% catergory of those who could not. HEY eharmoney, why dont you tell my parents this. Thankyou for those who had the guts to file there complaints. further more I filed my application at about 2am and received my response moments thereafter. My we work fast in the wee hours of the morning! The truth is eharmoney, that I paid nothing for a membership at this point, isnt it. Your attemting to lure me in by giving me negitive feedback,knowing I would want an explaination. regards your 1 millionth dissatisfied custamer.

I agree, when I wanted to close my account with eharmony an stop the billing i was told that I do not have a subscription with them. 6 months later I'm still being billed for a subscription that according to them I do not have an am about ready to bring up a lawsuit against them for theft, because if I don't have a subscription with them but yet they're taking money from me that stealing as far as I'm concerned.

I totally agree about forced subscription renewals as an eHarmony standard practice. Read on... I hope to get an amicable resolution to my situation.

From: jess
Subject: Refund for wrongful renewal charge (without my authorization)
To: "eHarmony Customer Care"
Cc: customerrelations@eHarmony.com
Received: Monday, October 27, 2008, 10:27 AM

You are hereby notified that I have contacted the Canadian Consumer Association to lodge a formal compliant against eHarmony for your incorrect renewal of my subscription when I had clearly set my account settings on my eHarmony profile page to show MY MEMBERSHIP AUTORENEWS AT: CANCELLED when it expried on October 18 2008 by following the steps in eHarmony.ca Terms and Conditions of Service (where it says in Clause 17. Automatic Renewal of Subscription. In order to access all features of the Service, you must purchase a paid subscription ("Subscription"). After you have purchased a Subscription and upon providing notice to you, the Company may renew your Subscription for subsequent terms. You may choose to not have your Subscription renewed by visiting the "My Matches" page, selecting the "My Settings" link in the top navigation area, clicking the "Account Settings" subheading, and clicking the "Cancel My Subscription" link at the bottom of the page to begin the cancellation process prior to the renewal date. You can also cancel your Subscription prior to the renewal date by sending email to usersupport@eharmony.ca, by calling [protected], or by writing eHarmony, P.O. Box 60157, Pasadena, CA 91116 USA . 18. Death or Disability.)

I have tried writing thrice already without a proper response from you to my valid claim. I therefore have no other discourse but to take this up with higher authorities. I once again request you to credit ny VISA with the charge of $89.95 that you charged me wrongfully and hereby advise once more that I DO NOT WISH TO CONTINUE MY MEMBERSHIP WITH eHarmony.

Jess

--- On Fri, 10/24/08, eHarmony Customer Care wrote:

From: eHarmony Customer Care
Subject: Please note that when I subscribed to you in July 2008, I had specifically se... [Incident: [protected]]
To: jess@yahoo.ca
Received: Friday, October 24, 2008, 6:42 PM

Dear Jess,

Thank you for your reply.

I'm very sorry to hear that you are deciding to leave the eHarmony
community. In order to process your request, you must speak with a Customer Care
Representative by calling us toll free at [protected]. We are available 24
hours a day, 7 days a week. Our representatives will be glad to assist you with
this and any other matter, regardless of your decision.

We look forward to helping you find the love of your life.

Sincerely,

Vanessa W.
Customer Care
eHarmony

Customer E-mail (Jess)Thank you for your response but as I have
explained twice already now, when I subscribed back in July 2008 for three
months at the special rate of 39.85, I had manually followed the steps explained
in your terms and conditions (see below email received from eHarmony with
receipt of my payment and membership subscription), AND SET MY ACCOUNT NOT TO
RENEW AUTOMATICALLY BY FOLLOWING THE LINK ON "CANCEL MY SUBSCRIPTION"
as shown below. I even received an email from eHarmony at the time saying that
if I changed my mind, I could go back and reactivate my subscription status to
renew which I DID NOT because I had not changed my mind.

Your subscription expires on: October 18, 2008
Your membership auto-renews at: Canceled
Last payment received: July 18, 2008 for 39.85CAD

Reactivate My Subscription at:
3 Month Renewal for a total price of 39.85CAD.

Therefore I was shocked to receive an email from eHarmony on 18th October
acknowleding receipt of my subscription renewal for another three months. It
seems eHarmony must have reset the subscription status on my account settings
page and processed the subscription renewal automatically WITHOUT REQUESITNG MY
APPROVAL. I view this as a a forced renewal attempt on eHarmony's part
without my cooperation and am very disappointed at eHarmony's tactics. DO
YOU HONESTLY THINK THAT IF I PAID ONLY 39.85 FOR THE FIRST SUBSCRIPTION, I WOULD
PAY 89.85 FOR SUBSEQUENT SUBSCRIPTION? OBVIOUSLY NOT! I intend to pursue this
matter further and request that you refund the charges of 89.85 ASAP.

I sincerely hope eHarmony will show good customer relations by processing the
above refun as I am no longer interested in eHarmony's services.

Thank you.
Jess

I have also had nothing but problems with eHarmony with unauthorized billing for the last two years. I tried to cancel and couldn't get into my account, then it took me a whole day to find the number.When I finally got a hold of an actual person, they were out of a place in Kentucky or Tennessee, and told me I would have to write a letter to corporate office in Pasadena, California. I received no repsonse, and am still fighting these charges and have been turned into a collection agencies. I have never not paid a bill in my life. I have spent many months and several letters trying to resolve this, and I have been lied to several times by eHarmony customer service personnel. I talked to no one on the sight for six months and was willing to pay for the service, even though I wasn't satified, but then to be charged for service I did not want and tried to cancell is outrageous. I have nothing good to say about eHarmonies business practices, and evidently I'm not alone!

My mail sucks. Everytime I hit send it goes back to write new message and all they tell me is to allow time for her to answer, How can she answer if she doesnt get my mail?

Thata my complaint

I signed up for the year plan which I paid in three large installments. I gave up before the year was over but had already paid. I assumed that once the year was over, I would stop being billed. I had them billing a card that I never use so I didn't catch this earlier.

Apparently, they changed my plan from an annual 3-installment plan to a monthly plan. I almost guarantee they do this because people don't detect a $20 monthly charge as easily as a $60 charge.

So it has been 8 months since I thought my subscription ended. That is $160 and total BS.

Based on the complaints I have read on here, I am just going to call my credit card company and tell them that I lost my card. That way eHarmony can't charge me anymore no matter how hard they try.

Also, make sure that you don't just cancel your subscription. CLOSE your account too. After canceling your subscription, go back into your account settings and below the renewal part it will say close account. This deletes all of your matches, info, etc. from their database. Probably the most surefire way to not get screwed.

Also, when you cancel your subscription and they have you fill out that stupid survey. Feel free to add your own colorful comments about their shady practices. I did and it felt great. Might not help me get my money back, but it felt great nonetheless.

eHarmony is such a scam. Unbelievable I fell for this [censored]. There is no way of ending the subscription. They weren't clear on how the subscription works.

Amen to that!

If you want to receive
1 one or two matches a month
2. Matches 1000 miles away
3. Unvetted scammersin from around the world
4. No response by customer service

Then eharmony is your site. If you want a chance at meeting someone go elsewhere

I want this canceled I never signed up for this. I never was given a phone number in order to cancel this. I would be charged every month. The bank was not able to help me with any information. I do not use this dating company

Sorry, My profile is half complete and disappeared ! How do I retreated it to complete it, many thanks Frances Enfielc
I was told to make this longer, How do I get to my profile to complete and edit it "...

I did not require ignotito. Or any other offers. All i wanted was one off subscription.

Plrase pay back my money.

Thank you

I am offended by the commerical where the lady said she liked eHarmony because you have to pay to be on there. She goes on to say that makes a difference on who you get matched with. This is not true because you have to pay on match and other sites too. I think that this commercial needs to be taken off the air.

You do not provide options to search for men and women which excludes bisexuals from your relationship site. It makes me feel like my sexual orientation doesn't exist.

My name is Gladys Sola

I canceled my membership because I am going through a very difficult financial situation and they charged me again. Canceling this membership is a mission.

EHarmony has privacy violation issues. They actually attached my real last name to my profile name. What a bunch of careless [censored]s! I will be sharing this information with my numerous followers, now in the hundreds of thousands, on social media. Steer clear of this company by all means!

I downloaded the app and signed in but cannot get a verification number ……… ?

What else do you need me to say?

It is quite tedious to keep going through the internet to access my account!

I have a screenshot of the nasty comments and he has terminated the conversation so I can't complain about him saying he is pleased my son was ran over that he should have been watching where I was going and that he says good I have a chest infection it is Rob 48

I was told I could sign up for a $15.95 access for 3 months ONLY with no renewal. I have now been told I am on a 12 month contract I DID NOT AGREE TO when i signed up for the 3 months ONLY.

I would like a refund of the money taken since the 3 month mark AND an END to this subscription.

Purchase date: 13 August 2022

Site is such a scam. Dating pool sucks and they do not refund you. It is like a gym contract. Class Action?

Small print misleading so many bad reviews on trustpilot how can this site still be operating? They take your money out of account within 14 days, no cooling off period whatsoever they are a con

I've been on other sights. I signed up for a year presuming the deal was for 12 months of using it. Canceled after 1 month. 1 month! And they will continue to take $419 from me for services I canceled and suck.. Terrible platform. Bumble was way better as they don't cheat you out or money and I believe there was way more participatiom on there.

I canceled as it was a subpar platform to meet someone. They still expect me to pay for a year or over $200 after I canceled. I had no idea they were so different from every other company and it was not clear.

Hello, my name is Manuel Pazos. My account was canceled in May this year so, a refund is due me for June and July 2023. I am not satisfied with the service Eharmony provides. Thanks

EHARMONY does not provide enough quality matching men in the local area. Complete rip off. So very diss appointed after all the good things that I heard about this site and they billed me 2 in 1 month which the 2nd payment should have been in 3 months! I will never recommend this site to anyone!

My name is Reuban Hill. DOB 02/05/1974. My Ex Girlfriend made a fake profile of me on your site. I would like to have this removed please. You may contact me at [protected].

Her name is Marisely Adan. She is 42 years old.

Very bad

the company is a scam stealing money when I have no record of being charged by them the company has fake matches robotic replys to u the company has been reported to the FTC and ic3.gov please do same

Ridiculously bad service

How can the charge outrages amount to rejoin without even been asked to rejoin. They were clearly told when I 1st joined that they can delete the account after one year. They said yes. But would confirmation the bill the credit card almost twice as 1st joined up.

hi I cant use the service on my smart phone i have the app and can log in but it says i have to pay! I already paid for 6months and I can log on with my dell laptop and it works fine say i payed i need to upload pics from my phone so i can get a date please help!

Jan Passmore [protected]

my email is hoosierhotshot44@aol.com