Empava Appliances
Reviews and Complaints

the company was not able to fix or replace my gas top. All they can do is say sorry you are stuck with a bad product which we can not replace or send you new parts! Terrible!

Tried to get the oven fixed no help from manufacturers no local ability to get fixed

We moved into a new house with an Empava gas range. Three weeks into the new house the oven stopped working. I've been email and calling Empava for two weeks one email has been return with no answer to my issue. Two phone calls only to be told we will age. The answer for you next day. It's been next day for two weeks. I'm being given the run around. They seem like they are just ignoring me and pushing me off. This was a brand new aplliance.

We originally purchased our Empava whirlpool tub through Lowe's in late 2020. From the beginning, the jets on the whirlpool tub have never worked. We had our installing plumber thoroughly evaluate the tub and he believed there was a malfunction of the electronics. We contacted Empava via their online service in March; in response, we received an email promising a replacement set of electronics. Those parts never arrived. We have emailed and called countless times. We have filed additional online service requests, with no response.

We bought a branded wall oven last year from Lowes, told it had a 2-year warranty. When it failed, we contacted the manufacturer for repair. They sent a thermostat, which didn't fix the power issue. Our messages and emails remain unanswered. Repeated attempts to resolve this with the manufacturer have failed. We seek a full refund and reimbursement for the electrician's work or a replacement oven.

warranty is 2 years with parts only.Lowes Order Date 1/1 Received 1/21 Model EMPV-24OB14 Order# *** $513.59 *** OVEN DIED 7/19 Lowes online product Description Overview says "Designed and engineered in *** with 2 years US based manufacture warranty, doubles the usual industry warranty" Contacted Empava online as their call center is closed 7/19 they replied with correspondence attached. Bottom line, they say their warranty is 2 years with parts only. and i have to repair it myself.One of the reasons I bought this product was for their 2 year warranty.Their advertising is misleading. Where do i stand legally? Can i make them send a technician or a new Oven?

I bought one of their gas cooktops through Lowes and one of the burners doesn't work. I bought the cooktop on 17 April 20, but it took a while to be delivered. It took even longer to get it installed due to a remodel holdup. By the time I realized it was defective, it was too late to return it. Besides, the hole has already been cut in my granite countertop for this model. I contacted customer service and they asked for a video, then they sent me a replacement thermocouple. That didn't make it work. Then they asked me for another video (which showed the same thing) and have yet to do anything. Their customer service rep, April, is unresponsive and takes days to get back to you. She refuses to send anyone out to fix the *** thing.

We purchased and Empava 36 in cooktop just over a year ago and since then 2 of the burners are malfunctioning. We've contacted the manufacturer multiple times. Initially they asked us to essentially repair the cooktop ourselves. After further contact they were going to send a replacement when they came back in stock. Over a month later there were still no stoves in stock so we asked for a refund. Once more it's been several weeks and we cannot get a call back or e-mail. We were told that we would receive a refund however the business seems unwilling or unable to contact us back to resolve the issue. The stove is within the manufacture's warranty period and we've been dealing with them for about 2 months since the stove started malfunctioning.

Charged me for a part on phone. Not getting back despite of numerous follow ups. Seems fraud. Rarely used empava electric oven in last couple years. While using it for max 3rd or 4th time total so far, the inner glass of the oven shattered by itself while Bali g pizza. When spoke to customer service, they charged me $75 on the phone promising that they will send the inner glass/door. Took my credit card information, address etc. doo never arrived. It has been months now. They have not been even responding. I am not sure if this company exists or not or if this is a fraud. I am writing to get a resolution of possible. Wasted so much on their oven .. biggest problem is I got my cabinets cut as per their size and so stuck waiting on them otherwise will have to buy abs get carpenter again to put another brand oven. Such a *** company this is. Are they scamming people?

We bought a wall oven from a well-known retailer. It cost over three hundred dollars and an additional three hundred dollars for an electrician to install it. About a month later, the oven stopped working. We reached out to the retailer, and they advised us to reset it by pressing a button at the back. Initially, the problem was unclear. A month later, it happened again when using the 450 degrees or broil settings. We reported the issue and were told it might be the thermostat, which they offered to send. We inquired about installation assistance but received no reply. Now, with a four-month-old defective oven, we might have to pay for the thermostat installation. Product_Or_Service: Empava Wall oven Order_Number: omitted Account_Number: omitted

I ordered a 30 inch double oven wall mount through Home Depot. It was delivered Mid-august and it was a single oven. I refused the order and was told within 1 week I would get the correct double oven. We received it in late august and it was a double oven. When we opened it the inner glass of the top doors was shattered and the bottom door has a small dent. We called that day to Home Depot to get the new doors ordered to replace the broken ones. We tried several times being told that we needed to call Empava since Home Depot couldn't get through. I called continuously for an hour until someone answered and was told I would have a new door in 1 week and I was hung up on. No door 10 days later. Called for 3 days to talk to someone, finally did and was told I would get a tracking number in my email and would receive the door in a week and it has been 10 days. Have been contacted via text message with someone saying they were April and no resolution has occurred from that.

didn't come with lp parts company refused to provide them we bought their wall oven, model *** from sears about two years ago for a house we were building. my wife and brother in law swore they checked it. it was supposed to be able to run on lp and they assumed it was set up for that and it went into storage until we were ready to install. a year later we install it only to discover it was sett up for gas and no lp nozzles were included even though they were supoosed to be. no one else sells emapava parts but empava. i contacted them to get the parts, even offered to pay out of warrenty. they refused unless i could provide an order number from them that i purchased it. problem is they don't sell them to the consumer, you have to buy them at a retailer that carries them like sears. the reciept we have only shows item and price from sears and since its been so long they won't do anything. we are stuck with a stove we can't use because of deceptive practices by the company and a refusal by them to even provide service parts for their own products.

My family ordered a 36" gas cooktop. After less than six months of usage- the unit had become hazardous. Company will not offer repair. I purchased the empava product EMPV-*** cooktop via Amazon through Empava's storefront (order number XXX-XXXXXXX-XXXXXXX). May 7th cooktop began malfunctioning and several burners became dangerous to use and I emailed sales rep named ***. May 9 I emailed *** again showing proof of purchase and unit issue. On May 12 *** emailed me saying he shipped replacement part for burner. May 22 parts came- but due to nature of the issue and the potential harm that could be caused to property and person- I requested *** to send over an Empava certified repair man to help rectify the issue at a hand. The issue is that the center burner was emanating sounds that resemble a precursor to an explosion and the cook top was completely sealed and complex so amateur repair could further damage the unit or even cause bodily harm. *** replied with warranty does not cover labor. I am appalled at the service of this organization. I seems that once they sell their product they want to keep their hands off any post purchase issues.